Hilton weaves Tapestry Collection into APAC with Taipei, Christchurch signings

December 12, 2019

Hilton marked the launch of the Tapestry Collection by Hilton brand in Asia-Pacific with the signing of agreements to open two new hotels in Taipei and Christchurch – The Resonance Taipei, Tapestry Collection by Hilton and The Modern Christchurch, Tapestry Collection by Hilton.

Under a franchise agreement with Times Square International Stays, a subsidiary of Prince Housing & Development, The Resonance Taipei is slated to open at the end of 2020. Situated in the heart of Taipei’s city centre on East Zhongxiao Road, the 175-key hotel will feature on-site parking, a fitness centre and a Starbucks Coffee outlet.

A rendering of The Modern Christchurch, Tapestry Collection by Hilton, which will open in 3Q2021

The Modern Christchurch will open in 3Q2021, under a franchise agreement with Sarin Investments and in partnership with Tailorspace, part of the Ben Gough Family Office. Located in the heart of Christchurch’s CBD at 79 Hereford Street, the hotel will offer a restaurant and bar, fitness centre, and on-site parking.

Launched globally in 2017, Tapestry Collection by Hilton is a collection of more than 20 independent upscale hotels, each with its own unique style and personality.

PPHG adds Toronto to portfolio with hotel rebrand

By TTG Asia

December 12, 2019

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Pan Pacific Hotels Group (PPHG) is stepping up its presence in North America with the rebranding of The Westin Prince Hotel in Toronto.

Located in North East Toronto, Pan Pacific Toronto offers 409 guestrooms and suites, with many overlooking the six hectares of greenery surrounding the hotel and the cityscape.

The Westin Prince Hotel in Toronto will be rebranded into Pan Pacific Toronto

Amenities on-site include Katsura Japanese restaurant; Seasons, the all-day diner; an outdoor heated pool; a tennis court; and a fitness centre with a whirlpool.

The hotel also features more than 2,780m² of meeting spaces including 18 meeting rooms and a ballroom which can hold up to 700 guests. Events are also possible on the greens outdoors.

Choe Peng Sum, CEO of PPHG, said: “We are delighted to fly the Pan Pacific flag in Toronto. As an international brand, Pan Pacific will bring to the hotel not only its guests from North America where we have four other hotels, we are also able to reach out to the Asia Pacific feeder markets where we have over 40 properties including Australia and China which are among the top five source markets into Canada.”

Pan Pacific Toronto is the fifth hotel for PPHG in North America, joining other hotels in Vancouver, Whistler in British Columbia and Seattle.

Keel laid for Dream Cruises’ second Global Class ship

By TTG Asia

December 12, 2019

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Chairman-Tan-Sri-Lim-Kok-Thay-at-Keel-Laying-Ceremony — Genting Hong Kong’s Lim Kok Thay announces the keel laying of Dream Cruises’ second Global Class ship

Dream Cruises marked the keel laying of its second Global Class ship on December 9, 2019 at MV Werften in Rostock, Germany.

The keel-laying ceremony for the 208,000 gross ton ship was attended by guests from the state and federal government, business leaders as well as media representatives from Germany and Asia, including Western-Pomerania’s economics minister Harry Glawe, Genting Hong Kong’s chairman and CEO Lim Kok Thay, deputy CEO Hui Lim, group president Colin Au, Genting Cruise Lines’ president Kent Zhu, Dream Cruises’ president Michael Goh and MV Werften’s CEO Peter Fetten.

Dream Cruises' keel laying of second Global Class ship

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All participants placed the traditional lucky coins on the keel block before the 95m high gantry crane lowered the 470 ton section into position.

Genting Hong Kong will be starting the design and building of the next series of Universal Class ships at MV Werften, with the first to be delivered at the end of 2022, according to Lim.

Aviation roundup: China Airlines, flydubai and more

By TTG Asia

December 12, 2019

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China Airlines connects Taipei to Cebu

China Airlines will be launching a service from Taipei Taoyuan to Cebu starting March 29, 2020, with six flights each week.

Cebu will be the second destination in the Philippines after Manila to receive regular scheduled services as part of China Airlines’ long-term push to expand its network in South-east Asia.

Using a B737-800 aircraft, the Taipei (Taoyuan)-Cebu service will be operated every Monday, Wednesday, Thursday, Friday, Saturday and Sunday. Flights will depart Taipei (Taoyuan) at 07.40 and arrive in Cebu at 10.35, while the return flight will take off from Cebu at 11.35 and arrive in Taipei (Taoyuan) at 14.30.

flydubai lands in Yangon

Dubai-based airline flydubai celebrated its inaugural flight to Yangon on Wednesday, expanding its network to include South-east Asia.

The new daily Dubai-Yangon service is codeshared with Emirates and will operate from Terminal 3 at Dubai International starting December 10.

For bookings under the codeshare, Emirates passengers will receive complimentary meals and the Emirates checked baggage allowance on flights operated by flydubai in business and economy class.

Vietjet links Vietnam to Bali, Seoul and Taipei

To meet the rising travel demand in the year-end festive season, Vietjet will launch four more direct international services linking Dalat in southern Vietnam’s central highlands and Can Tho in south-western Vietnam to Seoul, Can Tho to Taipei, and Hanoi to Bali.

The Dalat–Seoul (Incheon) service will be operated four times per week, starting January 15, 2020. The flight departs Dalat at 17.10 and arrives in Seoul (Incheon) at 23.55, while the return flight takes off from Seoul (Incheon) at 02.30 and lands in Da Lat at 05.50.

The Can Tho–Seoul (Incheon) route will operate three times weekly, starting January 16, 2020. The flight departs Can Tho at 16.50 and arrives in Seoul (Incheon) at 23.55, while the return flight takes off from Seoul (Incheon) at 02.30 and lands in Can Tho at 06.20.

The Can Tho–Taipei route will operate four times weekly, starting January 10, 2020. The flight departs Can Tho at 12.40 and arrives in Taipei at 17.10, while the return flight takes off from Taipei at 18.10 and lands in Can Tho at 20.55.

The Hanoi–Bali route will operate daily, starting January 26, 2020. The flight departs Hanoi at 10.00 and arrives in Bali at 16.25, while the return flight takes off from Bali at 17.30 and lands in Hanoi at 21.55.

Qantas partners Air France-KLM to unlock frequent flyer benefits

Qantas has formed a new frequent flyer partnership with Air France-KLM Royal Dutch Airlines.

Qantas frequent flyers can now access reward seats, earn Qantas Points, and receive tier benefits across the entire Air France-KLM network.

They will also be able to fly to over 60 new destinations across Europe and Africa, including Biarritz, France; Dresden, Germany; Calvi, Corsica, France; and Bristol, the UK.

The partnership allows members to access reward seats and earn points on all fares across all Air France- and KLM-marketed flights globally. Frequent flyers with Gold status or higher will also be able to access tier benefits, including priority boarding, priority check-in and extra baggage allowance on any flights operated by Air France and KLM.

The agreement between Qantas Frequent Flyer and Flying Blue, the loyalty programme of Air France and KLM, means members will be able to earn points when they travel on eligible flights across each airline. They will also be able to redeem Qantas’ Classic Flight Reward seats across Air France and KLM’s economy and business cabins.

To earn Qantas Points with Air France or KLM, members simply need to enter their Qantas Frequent Flyer number when booking their next flight. Members can redeem available reward seats when they log in and select to “use points” when searching for flights on the Qantas website.

Qantas Points can be earned on all eligible booking classes, except on Air France and KLM’s codeshare flights operated by an airline other than Air France, KLM or Qantas, said the airline in a statement.

Heritance Negombo, Sri Lanka

By Pamela Chow

December 12, 2019

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Location
Frequently considered a transit point between Bandaranaike International Airport and Colombo, Negombo holds its own charm as a little seaside town. Heritance Negombo sits by the shore of the sweeping Browns Beach, a popular spot for both local merrymakers and tourists.

The property runs along main road Lewis Place, on a quieter stretch just around the corner to the busier Porutota Road, known as the backpackers’ belt for its hostels and bars.

Rooms
Heritance Negombo offers a total of 139 rooms, including four Junior Suites and one Presidential Suite. All rooms come with a private balcony overlooking the sweeping shore of the Laccadive Sea. The interiors are stylishly decorated with modern wooden furnishings and bright colours, reminiscing the hues of a tropical dawn.

Rooms also come with an open-air sink area, and separate toilet and shower areas, which allows for greater privacy and convenience for sharing guests.

I stayed in the Superior Deluxe room, which measures a comfortable 39m². A perk for all guests is one complimentary round from the mini-bar, which stocks two cans of local Lion Lager, a bottle of refreshing ginger ale, chocolate bars and crisps.

For guests who like waking up to a view, the Premium Room comes with a king bed facing the balcony and a view of the magnificent shore.

F&B
A total of six F&B outlets can be found in Heritance Negombo. I had breakfast and dinner buffet style at all-day dining restaurant Blue Tart, which offers a wide range of Sri Lankan cuisine, particularly curried dishes and delightful desserts.

A trio of restaurants – including a brunch spot and a bar – are situated right across the street in an open plaza, offering guests the option of a romantic alfresco meal under the stars.

Guests seeking a space to knock back a cold bottle while soaking in sunset views can head to the See Lounge on level two of the main hotel building. Floor-to-ceiling glass windows offer fantastic vistas of the shore and its roaring waves. The bar-style lounge serves canapés and a selection of à la carte dishes, and is the perfect place for a post-exploration wind down.

Facilities
The hotel stretches one kilometre from end to end, with its main guest facilities, including the lobby and a gym, situated near the middle. Facing the sea is a sprawling swimming pool, dotted with lounging spots across the width of the hotel.

Service
We were warmly greeted by attentive staff who also aided us at every turn, true to fabled Sri Lankan hospitality. Unfortunately, technical assistance fell short when my service request to fix a room leak was not attended to.

Verdict
Heritance Negombo is ideal for visitors who wish to relax in Negombo before exploring the rest of Sri Lanka. Its comfortable and modern design brings a subtle resort vibe that sets it apart from other beachfront properties in the country.

Number of rooms 139
Rates From US$94.50
Contact details
Tel: +94 112 308 408
Email: hn.ebiz.lk@aitkenspence.lk

India beckons SE Asia tourists with diverse, experiential offerings

By Pamela Chow

December 11, 2019

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To step up greater awareness of its vast offerings in the South-east Asian markets, India’s travel operators are joining forces with India’s Ministry of Tourism (MOT) to promote lesser-known experiences in the country.

The majority of travel agents in South-east Asia currently sell tours focusing on the Golden Triangle, the Himalayas, Rajasthan, Ladakh and Kerala, but “more and more agents are growing interested in other places to visit around the year in India”, observed Pronab Sarkar, managing director, Swagatam Tours.

Brar: South-east Asia key source market for India due to growing tourist numbers and rising affluence

He shared: “With the new e-visa and fee reduction (for immigration), more and more people are now interested in coming to India. In September, we brought a group of 12 from Singapore to Ladakh, and now they’ve booked another tour next year for 22. They liked it so much that they’re bringing their friends and relatives.”

As interest in India rises, local operators are taking the opportunity to push more diversified products. For instance, Swagatam Tours is hawking authentic activities such as village visits and dining with a local family, and religious tourism specialist Lotus Trans Travel is spreading the word about luxury sleeper trains that traverse India.

Lotus Trans Travel general manager (sales), J Jeyendran, told TTG Asia: “Buddhism tours have always been popular among Singaporeans and Malaysians, but not many people know about the luxury trains. They can sleep overnight and dine in a luxurious cabin, and it’s a great way to experience India.”

To extend their outreach to South-east Asian agencies, these tour operators participated in an Incredible India trade roadshow that is currently making its rounds in Singapore, Kuala Lumpur and Bangkok this month.

“South-east Asia is an important market for us because of its growing tourism (volume) and affluence in the past couple of decades. We want many more of (South-east Asian travellers) to travel to India,” shared Rupinder Brar, additional director general, MOT, Government of India.

However, the lack of awareness of its diverse attractions is a primary challenge the country is grappling with, confided Brar. She said: “Travellers who want to visit India can feel at a loss as to where to start and where to go. The feedback that we get from a lot of people is that one visit (to India) is not enough. The challenge is how to strategically pitch the right products for the right customers.”

Brar added that India is also seeing increasing interest in cruising, as well as golf tourism with the opening of more resorts and clubs across the country. The Incredible India roadshow is therefore part of the MOT’s strategy to widen India’s presence in South-east Asia.

Next year will bring big plans for the destination, with the International Buddhist Conclave set to attract traveller interest from the region when it takes place from late September to early October. Brar revealed that the local operators are working to “try some mixing of itineraries” with the event.

Popular New Zealand volcano turned deadly attraction in sudden eruption

By TTG Asia

December 11, 2019

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The Monday eruption of the White Island volcano off the coast of New Zealand’s North Island has killed at least six people and injured more than 30, with eight people still missing after the deadly tragedy at the popular tourist attraction.

Prime Minister Jacinda Ardern said at a news conference in Whakatane, a town near the volcanic White Island tourist attraction, that aerial reconnaissance flights had shown no signs of life, Reuters reported.

The eruption of the White Island volcano killed at least six people and injured more than 30, with eight people still missing

Among those missing and injured include New Zealanders and tourists from Australia, the US, Britain, China and Malaysia, Ardern told reporters, adding that there were two explosions in quick succession.

Waikato police superintendent Bruce Bird was quoted by the report as saying that among the 47 people who visited the island on Monday, five were confirmed to have been killed and eight were missing.

Some 31 were in hospital while three had been discharged, it added. Many of the injured were in critical condition, most from burns, Ardern said.

Police said they did not expect to find any more survivors from the eruption, the report said, adding that a number of people were saved from the island during a rescue operation carried out post-eruption.

A number of visitors to the island during the eruption came from Royal Caribbean’s Ovation of the Seas, which offered an excursion to the volcano.

According to New Zealand’s geological monitoring agency, GeoNet, the volcano sent ash plumes 3,700m into the air.

The volcano’s last fatal eruption was in 1914, when it killed 12 sulphur miners.

There was a short-lived eruption in April 2016. Daily tours allow more than 10,000 people to visit the volcano every year.

Ingenico ePayments deepens push in seamless travel payments

By Kenneth Goh

December 11, 2019

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In an increasingly globalised world, travel payment solutions have progressively been transcending national boundaries. Riding on this momentum is payments giant Ingenico Group’s Amsterdam-based ePayments division, which has processed more than 230 billion euros (US$254 billion) in 2018.

In October, the company deepened its foray into the China market by launching its full-suite of Chinese payment methods that cater to the preferences of local consumers for international e-commerce players. It is also one of the pioneering international payment service providers (PSP) to support all use cases for WeChat Pay, including the capability to integrate into WeChat Official Accounts and Mini-Programs, as well as offering an upgraded Alipay integration that provides real-time payments on desktop and mobile devices.

Salisbury: Singapore “an ideal gateway to opportunities” in the e-payments sector within South-east Asia

Speaking to TTG Asia, Nathan Salisbury, Ingenico ePayments’ general manager, Asia-Pacific shared that four major forces – changing consumer behaviour, technological advances, government regulations and industry competition – are now shaping the travel payment sector.

A shift in e-commerce behaviour among consumers has led to the rise of frictionless payment technology like tokenisation and Internet of Things (IOT) devices such as Amazon Alexa & Google Home.

Earlier this year, Ingenico ePayments partnered with technology giant IBM to launch an innovative payment-enabled chatbot that utilises natural language processing to foster a seamless customer experience.

“The IBM Watson capabilities will allow us to better understand users’ requests once they have been captured. Moreover, it allows businesses to gather valuable information on bot users’ needs and desires, enabling them to tailor their offerings to meet their customers’ changing requirements and make data-driven decisions for the business,” he said, adding that Ingenico ePayments is also developing new payment protocols based on IOT devices.

Another trend is the emergence of payment as a service software, which adopts a customer-centric and collaborative approach to empower merchants to reach and connect with customers. These solutions range from direct API integration to hosted pages. Besides the Ingenico Connect suite of APIs and services, Ingenico ePayments also offer TravelHub, a solution that specially enables travel merchants to easily connect to payment capabilities in fast-growing markets.

Salisbury added: “This helps travel businesses provide the best digital customer experience and tackle the complexity of managing multiple systems, payment service providers (PSPs) and acquirers.”

Online payment companies also need to be mindful of government regulations that govern the sector, including the Payment Service Directive 2 in Europe and Payment Services Act in Singapore. These regulations guard against concerns such as fraudulent data and theft of customers’ personal data.

On operating in the Singapore market, Salisbury said: “Singapore is among the fast-growing financial markets in South-east Asia, making it an ideal gateway to opportunities in the region. As one of the most business-friendly countries in the world, from both a commerce and regulatory standpoint, Singapore is a key market for our business, and we are open to working with the government to ensure that the e-payments sector contributes to Singapore’s digital vision.”

With mounting competition in the e-payments industry, consolidations and investments are becoming commonplace in the fintech verticals, especially in Asia. Ingenico ePayments collaborates with startups and innovative fintech companies which have developed industry-leading technology that remove any friction and accept a range of payment methods.

To this end, Salisbury pointed out that Ingenico ePayments recently partnered with Spain-based CaixaBank and American fintech firm Global Payments to launch international innovation programme, Zone2Boost, which is aimed at encouraging innovation of new products and services for the business and fintech sectors to support their growth.

Vietnam primed for influx of affluent Chinese travellers

By Marissa Carruthers

December 11, 2019

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China is proving a valuable source market for Vietnam amid surging international arrivals, and tourism players claim that the country has the right ingredients to tap into China’s top tier of travellers.

According to the latest figures from Vietnam National Administration of Tourism (VNAT), nearly four million Chinese visited Vietnam in the first nine months of 2019, marking a 4.4 per cent year-on-year increase.

Ha: Chinese travellers enjoy multimodal connectivity to Vietnam, which share many cultural similarities with China

With this figure expected to continue to rise, the country’s tourism sector is gearing up to welcome a new wave of affluent travellers, and is preening its products to ensure it stands out from neighbouring countries.

Pham Ha, founder of Luxury Travel Vietnam, said: “Vietnamese culture has many similarities with China, and as a neighbouring country makes it easy to travel from China by road, sea or air. Vietnam also has a workforce that is good at Chinese and capturing the tourist psychology.”

A recent Bloomberg report highlighted the huge potential that Chinese tourists hold for the country, with the projection that a 30 per cent increase in spending by Chinese tourists would boost Vietnam’s economic growth by almost one per cent.

A VNAT spokesman said that a 2018 survey carried out by the organisation revealed the average daily spend by Chinese in Vietnam has steadily climbed from US$119 in 2014 to US$130 last year. This compares with US$183 in Indonesia and US$180 in Thailand.

VNAT has been carrying out targeted roadshows in key Chinese cities in a bid to boost this figure further. The organisation remains confident that the continued promotion in these cities will help drive interest and position Vietnam as a prime South-east Asian destination for Chinese.

However, Nguyen Thi Tuyet, Asia DMC Indochina managing director, said that further investment needs to be ploughed into infrastructure and suppliers to operate deluxe travel experiences, as well as producing a masterplan for the management and training of tour guides.

She added: “The country also needs to improve its presence internationally as a luxury destination. It’s obvious that Vietnam needs to invest more in marketing activities with creativity and professionalism.”

Marriott seals six-hotel deal with Prestige Group to expand in India

By TTG Asia

December 11, 2019

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Marriott International and Indian real estate firm Prestige Group have signed agreements to open six new hotels across India.

Under these agreements, Prestige Group will build new hotels bearing the W, JW Marriott, Tribute Portfolio and Moxy brands across India’s Southern belt, representing nearly 1,000 rooms.

Marriott and Prestige Group sign deal to open six hotels in India, including the W Bengaluru in 2025, which will be India’s third W-branded property after W Goa (pictured) and the slated opening of W Mumbai in 2022

The six properties in the pipeline include the 185-key W Bengaluru (opening in 2025), the 102-room Tribute Portfolio Resort Bengaluru (opening in 2021), the 32-key Tribute Portfolio Hotel Kochi Maradu (opening in 2022), the 299-room resort JW Marriott Bengaluru Prestige Golfshire Resort & Spa (opening in 2022), as well as the 125-room Moxy Chennai and 200-room Moxy Bengaluru (both opening in 2024) – of which the latter two will mark the millennial-oriented Moxy brand’s debut in India.

“This agreement marks a new chapter in our plan to expand in India, a critical growth market for Marriott International where we currently have 120 hotels across 16 brands. We are especially thrilled to have signed two Moxy locations – which will introduce our 17th brand in South Asia,” said Rajeev Menon, president, Asia Pacific (excluding Greater China), Marriott International.

Hilton weaves Tapestry Collection into APAC with Taipei, Christchurch signings

PPHG adds Toronto to portfolio with hotel rebrand

Keel laid for Dream Cruises’ second Global Class ship

Aviation roundup: China Airlines, flydubai and more

Heritance Negombo, Sri Lanka

India beckons SE Asia tourists with diverse, experiential offerings

Popular New Zealand volcano turned deadly attraction in sudden eruption

Ingenico ePayments deepens push in seamless travel payments

Vietnam primed for influx of affluent Chinese travellers

Marriott seals six-hotel deal with Prestige Group to expand in India

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