“To combat uncertainty, many customers have adopted the tactic we now call trip stacking. This entails booking multiple trips, hotel stays or flights over the same period, just in case one or more of them is cancelled. This comes as a rebound in bookings has overwhelmed understaffed airlines, leading to flights being axed. Travel companies, airlines in particular, are hit hard by trip stacking, as last-minute changes can mean empty seats, wasted resources and frustrated forward planning.“

– Yvonne Szeto, vice president commercial APAC, Worldpay from FIS