TTG Asia
Asia/Singapore Friday, 24th April 2026
Page 1463

IHG looks east in Thailand, signs eight hotels at one go

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Tan and Jugkarut (both centre) seal the deal with a handshake, flanked by IHG's Serena Lim and Ratanakorn Asset's Niti Ruangratanakorn

Thailand’s eastern seaboard, largely perceived as a big industrial zone barely a few years ago, is now emerging as a much-touted business, investment and tourist destination, driven by the Thai government’s strong push for the Eastern Economic Corridor (EEC) to connect with China’s One Belt, One Road initiative.

The InterContinental Hotel Group’s (IHG) latest signing in Thailand clearly reflects the bullish sentiments surrounding the eastern provinces. In one fell swoop, IHG yesterday sealed “one momentous signing” with Pattaya-based real estate company Ratanakorn Asset to develop eight hotels spanning more than 2,000 rooms in Thailand, half of which will be located in the eastern seaboard.

Tan and Jugkarut (both centre) seal the deal with a handshake, flanked by IHG’s Serena Lim and Ratanakorn Asset’s Niti Ruangratanakorn

The multi-brand signing consists of new-builds and a conversion across the Holiday Inn, Holiday Inn Express and Staybridge Suites brands and is expected to ramp up IHG’s portfolio from the current 24 hotels open and 14 under construction.

The first hotel to open from the newly inked partnership with Ratanakorn Asset will be Holiday Inn Express Pattaya Koh Larn, a direct conversion, which will open later this year on a small island off Pattaya’s coast. The remaining seven will be new-builds, comprising Holiday Inn Resort Koh Larn, Holiday Inn Resort Pattaya Jomtien, Staybridge Suites North Pattaya, Holiday Inn Resort Rayong, Holiday Inn Resort Khao Lak Cape Kakarang, Holiday Inn Express Phuket Kata, Holiday Inn Express Samui Chaweng, which will progressively open from 2022 onwards until 2027.

Speaking to TTG Asia in Bangkok yesterday, Clarence Tan, IHG’s managing director South-East Asia and Korea, expressed his positive outlook: “Thailand tourism performance has been very linear in the last five years, but last year was the tipping point where for the first time revenue growth was faster than the tourism growth, and that portends well for everyone in the tourism sector.

“Thailand is like a tennis ball – it always bounces up very fast after a crisis. We’re now seeing the rise, and with continued stability and development into EEC – the opening of the Utapao airport and the expansion of Suvarnabhumi Airport, etc – this will be a nice ride to be on,” remarked Tan.

Equally enthused is Jugkarut Ruangratanakorn, managing director at Ratanakorn Asset, who believes that the infrastructural projects including the high-speed railway linking Bangkok to Rayong and expansion of the U-Tapao airport in Rayong, plus tax breaks and land concessions given to foreign investors, will draw more investment into this economic zone. “The momentum is there now,” he added.

Pattaya, which Jugkarut admits suffers from “negative image” issues due to its traditional association with sex tourism, is currently evolving and gentrifying with a new crop of hotels, lifestyle amenities and attractions to attract more upscale travellers and families.

A Holiday Inn Express will soon open in Koh Larn (pictured), with another new-build Holiday Inn Resort joining it in the years to come

Midscale brands make up the bulk of this Ratanakorn Asset signing because Holiday Inn is a “proven brand” and makes a “safe bet” for emerging locations like Na Jomtien (near Pattaya) and Rayong, said Tan.

“The Holiday Inn brand family fits the profiles of the resort and city sites best, capturing all the possibilities of future growth within the EEC,” he added. “We will watch the developments of these micro locations and cities; if the demand and supply matches, we will introduce higher-price brands (into these destinations).”

When asked if there will be any mismatch between travel demand and hotel supply in the EEC, when the region has only been promoted as an international tourist destination in recent years, Tan remarked: “ With G2G development and FDI, these will spur further development in the eastern seaboard… We doubled our size in Pattaya in the last five years, and we will time our supply in the market to meet the demand that is coming in.”

The Asian long-stay markets with business interests in the EEC, as well as domestic and South-east Asian resort travellers, will make up the target markets for IHG’s hotels in Thailand’s eastern seaboard.

Beyond the eastern provinces, Thailand overall is still a growth story, and Jugkarut is also upbeat about development opportunities in other parts of the country. “Korat and Khon Kaen have potential for corporate and MICE,” he said.

Tan concurred: “In South-east Asia, Thailand and Vietnam are happy hunting grounds (for IHG). These two countries are able to play in all segments.”

Philippine trade keen for tourism promotion to regain momentum as Cesar Montano resigns

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The Philippine travel trade is hopeful that the country will regain its marketing momentum on the international stage following the resignation of Cesar Montano as COO from the Tourism Promotions Board (TPB), two weeks after tourism secretary Wanda Tulfo Teo stepped down, with both accused of corruption.

Hounded by controversies in his almost a year-and-a-half stint as TPB’s head, Montano gave the roadside eatery programme Buhay Carinderia Redefined to organiser Marylindbert International, whose owner Erlinda Legaspi is Tulfo Teo’s friend, without public bidding and paid it 80 million pesos (US$1.5 million) even before the programme commenced.

The Philippine travel trade are eager to make up for time lost amid the controversies, and are looking to nominate a new COO; Skyline of Manila pictured

New tourism secretary Bernadette Romulo Puyat suspended Buhay Carinderia Redefined and all the projects of TPB, which is the marketing arm of the Department of Tourism (DoT), and asked the Commission on Audit to review them.

Tourism Congress of the Philippines (TCP) president Jojo Clemente commented that Montano’s resignation “was the right and only thing he could do considering the overwhelming information that has come out regarding the alleged corruption in the TPB”.

Clemente added: “We are anxious to get back and work with the TPB in coming up with substantive and effective marketing campaign to regain the momentum that the Philippines lost the last couple of years.”

Christine Urbanozo-Ibarreta, president, Hotels Sales and Marketing Association (HSMA), said that “core competency in marketing” is critical to the COO role and Montano should be replaced “by someone who is knowledgeable to promote the Philippines tactically and strategically and is ready to listen to the stakeholders”.

There is an open nomination for the new TPB COO, and Clemente said TCP will have its own recommendations.

Tourism stakeholders were unhappy when Philippine president Rodrigo Duterte appointed the actor, an ardent supporter of his in the 2016 presidential elections and who failed thrice in getting elected to political posts, to helm TPB.

A group of TPB employees also sent the president a white paper accusing Montano of incompetence, nepotism and other charges but nothing came out of it.

Minor International ups stake in Europe’s NH Hotel Group

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NH Collection's Venezia Palazzo Barocci in Venice, Italy

Thailand-based Minor International (MINT) has increased its stake in NH Hotel Group, Europe’s sixth largest hotel chain with 382 hotels and resorts spanning 59,350 keys across 30 countries in Europe, the Americas and Africa.

The 192 million euros (US$224 million) purchase of 30,000,000 shares, which together with its existing shareholding, will increase MINT’s stake in NH Hotel Group to 8.6 per cent.

This investment is a further push into Europe by Minor International, following its earlier expansion into Portugal and Brazil through the acquisition of Tivoli Hotels & Resorts in 2016.

NH Collection’s Venezia Palazzo Barocci in Venice, Italy

Dillip Rajakarier, CEO Minor Hotels, said that the latest investment is “a significant milestone”. “Over the past few years, NH Hotel Group’s board of directors and management team have reinvigorated the business and delivered strong business performance in line with its five-year strategic plan,” he stated in a statement.

“As a key shareholder in the business, we look forward to supporting the management team as a strategic shareholder to continue this success and build long-term shareholder value for NH Hotel Group and its shareholders including MINT. MINT can also support the NH hotels with its food & beverage expertise where appropriate to maximise financial performance and enhance customer experience.”

Following the investment, the properties will continue to operate under NH Hotel Group’s brands, including NH Hotels, NH Collection Hotels, nhow Hotels and Hesperia Resorts.

No management changes at NH Hotel Group are expected in connection with this investment.

PATA elects LADA chief as new vice chair

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Azizan Noordin, CEO of Langkawi Development Authority (LADA) and a key member of PATA, has been appointed the new vice chairman of PATA and the chairman of the association’s Government Destination Sub-Committee.

His appointment, announced at PATA’s annual summit in Gangneung, South Korea, is valid for the period of 2018 – 2019 and will automatically place him in line as the chairman for the next period (2019-2020).

Prior to his position at LADA, Azizan was deputy director general for the Malaysia Tourism Promotion Board (Tourism Malaysia) and was responsible for the operations of the organisation and the promotional efforts of all 44 Tourism Malaysia offices overseas.

He started his career in tourism back in 1978, and has since served in various leadership roles including heading the Tourism Malaysia offices in Seoul and Jeddah.

Best Western to open beach resort in Vietnam’s Cam Ranh

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Best Western Hotels & Resorts is ramping up its portfolio in Vietnam with the signing of a new upscale beach resort in Cam Ranh, just weeks following its announcement to launch its first Premier Collection property in the country in the coastal city of Vung Tau.

Slated to open on Vietnam’s south-central coast in 2020, Best Western Premier Cam Ranh Seahorse Beach Resort will overlook the East Sea, located just five minutes from Cam Ranh International Airport and 20 minutes from the resort town of Nha Trang.

A rendering of Best Western Premier Cam Ranh Seahorse Beach Resort

The beachfront property will feature a total of 376 rooms and suites, and boast facilities such as a restaurant, spa, tennis court and outdoor pool. For corporate clients and event planners, there will be an adjacent convention hall outfitted with state-of-the-art audio-visual technology.

 

Singapore agency loses license for falsifying data

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The Singapore Tourism Board (STB) has today revoked Baba Travel’s travel agent license (number 01409), in accordance with the Travel Agents Act (Chapter 334).

A screenshot of Baba Travel’s current website

Baba Travel’s licence was revoked as it had falsified the identity of its key executive in its application for renewal of licence. STB has also received complaints from Baba Travel’s industry partners and customers regarding outstanding payments owed by the company.

Aviation roundup: Wow Air, LOT Polish Airlines and more

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Wow Air picks Delhi as first Asian destination
Icelandic LCC WOW Air will launch flights between nine major US states to the capital of India, New Delhi, this December.

The flights will depart from Newark (EWR), Boston (BOS), Baltimore (BWI), Chicago (ORD), Pittsburgh (PIT), Detroit (DTW), San Francisco (SFO), Los Angeles (LAX) and St. Louis (STL).

LOT Polish Airlines links Singapore and Warsaw
LOT Polish Airlines (LOT) has begun flights between Warsaw and Singapore, the first non-stop link connecting the Asian city-state to Central and Eastern Europe. The 12-hour service is operated on a Boeing B787-8 aircraft, with a capacity of 252 seats in a three-class configuration.

The flight schedule is as follows:

New HK-Moscow service takes off
Hong Kong Airlines has begun a seasonal thrice-weekly service between Hong Kong and Moscow, marking the carrier’s entry into Europe.

On Tuesdays, HK2019 takes off at 16.15 and arrives in Moscow at 21.25. The return leg, HX2018, will depart Moscow at 00.20, and arrive in Hong Kong at 15.00 on Wednesdays.

On Fridays and Sundays, HK2019 takes off at 15.00 and arrives in Moscow at 20.10. The return leg, HX2018, will depart Moscow at 00.35, and arrive in Hong Kong at 15.15 on Mondays and Saturdays.

AirAsia connects Hua Hin and KL
AirAsia (Malaysia) has launched direct flights from Hua Hin in Thailand to the Malaysian capital of Kuala Lumpur.

Taking two hours per way, there will be four flights weekly on Mondays, Wednesdays, Fridays and Sundays.

AK830 will depart Kuala Lumpur at 10.00, and arrive in Hua Hin at 11.00. The return flight, AK831 will depart Hua Hin at 11.30, and arrive in Kuala Lumpur at 14.35.

Scoot to Pekanbaru from next month
Scoot has launched ticket sales for its new four-times weekly Singapore- Pekanbaru services commencing June 4, 2018.

Operated with a A320 aircraft, flight time will take 35 minutes one-way. Flight schedule will be as follows:

Bigger role for Hindmarch as Aksara Collection’s director of hotels and resorts

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Phuket-based Aksara Collection has promoted Matthew C Hindmarch to director of hotels and resorts.

In this role, Hindmarch will oversee the operations of all three properties – The SIS Kata, Phuket, Kata Sea Breeze Resort and Patra Mansion, as well as the recently formed Aksara Collection Office, which comprises business development, overseas representative offices, public relations and marketing.

An experienced hotelier, Hindmarch has spent nearly three decades in Thailand. He first joined the company as general manager for Kata Sea Breeze Resort and was also part of the development team at The SIS Kata Phuket.

Travel industry urgently needs to tackle overtourism, disaster resilience

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Crowd of people at a terrace of the Kiyomizu dera Temple in Kyoto on January 02. 2017 in Japan

Industry speakers at the Pacific Asia Travel Association (PATA) and United Nations World Tourism Organisation (UNWTO) joint debate last week outlined several key challenges the global travel industry is currently facing.

Held at the PATA Annual Summit in Gangneung, South Korea, the debate addressed two imminent challenges in tourism: insufficient resilience to natural disasters, and the need for tourist limits and redistribution in over-visited destinations.

Tourist pollution is becoming a problem in popular destinations around the world; a large crowd on Kiyomizu-dera Temple’s terrace in Kyoto pictured

“There is growing concern about high cost of living, traffic congestions and the overall deteriorating quality of life because of overcapacity. We need to desperately deal with how cities can accommodate tourists, otherwise, we are not delivering the optimal visitor experience,” said Maria Helena de Senna Fernandes, director, Macao Government Tourism Office.

UNWTO projects that international tourism arrivals will grow by an annual average of 4.8 per cent between 2018 and 2020. China registered 130 million outbound trips in 2017 and India 21 million in 2016. Last year, Japan received 28 million foreign arrivals, contributing to what the locals call “tourist pollution”.

These numbers call for more vigilant strategies by tourism stakeholders to control their inbound traffic and redistribute travellers to second- and third-tier cities, expressed Fernandes.

Macau has had discussions with China – its major source of tourism – to adopt “annual controlled growth to limit the increase” of tourists to the territory, she shared.

She advised that up-and-coming destinations that are not yet at capacity can take a leaf from larger destinations to adopt “adequate infrastructure” in anticipation of a tourism influx.

Faeez Fadhlillah, CEO and co-founder of Malaysia-based Tripfez, added that countries should remember to promote the cultural aspect of other cities and make tourism work for the local people, so as to prevent overtourism that disturbs local culture, creates wastage and nuisance, such as in the case of Langkawi.

Meanwhile, Edmund Bartlett, Jamaica’s minister of tourism, argued that a greater challenge is many countries’ lack of resilience in the face of natural disasters.

He proposed that governments needed more “public policies for mitigation” as well as “financial resources and public and private partnerships to build knowledge capacity”.

Abdulla Ghiyas, president of the Maldives Association of Travel Agents and Tour Operators, shared that this is especially critical in the Maldives, as a single tsunami had wiped out two-thirds of the country’s GDP – which is largely reliant on tourism – and it took more than 10 years to prepare shelters and for local communities to bounce back.

Bartlett chimed in: “We need to balance human and natural resources so that both can be sustained. This calls for innovation, new ideas and capacity building.”

Hotel investment sentiment on the upswing with Mahathir in PM seat

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Investor confidence in the Malaysian hospitality sector has surged following the appointment of Prime Minister Mahathir Mohamad, who has made clear that he would foster a business-friendly administration, and welcome foreign direct investments from all over the world.

Business outlook has climbed with Mahathir’s assurance for a pro-business environment in Malaysia, as well as the setting up of a special taskforce to probe into the 1Malaysia Development Bhd (1MDB) scandal and retrieve assets from the misappropriation of funds under former leader Najib Razak, Zerin Properties CEO and founder, Previndran Singhe, told TTG Asia yesterday on the sidelines of the Hospitality Malaysia Conference in Kuala Lumpur.

Kuala Lumpur (pictured) is one of two locations drawing strong investor interest from the hospitality sector

He commented: “We are getting enquiries from foreign investors in Asia-Pacific looking for greenfield and brownfield investment opportunities to build hotel properties of 150 keys upwards.”

According to Previndran, Kuala Lumpur and Kota Kinabalu are two key destinations drawing strong investor interest; the former because it is the capital, while the latter is favoured for its good infrastructure and air connectivity to North Asia, alongside its diversity of natural attractions.

Naresh Mohan, CEO of Grand ION Delemen Hotel in Genting Highlands, said during the ‘Unveiling the Investment Road Ahead for Malaysia’ forum session that foreign hotel investors are also attracted to Malaysia due to robust growth projections in the tourism industry, driven by a new crop of attractions such as the 20th Century Fox World Theme Park in Genting Highlands.

“Once the theme park opens, demand for rooms in Genting will outstrip the supply,” he remarked. Currently, there are more than 10,000 rooms at Resorts World Genting.

But to keep foreign investor momentum high, the new government has to look into “improving air connectivity especially to tourist destinations”, Previndran urged.

“Langkawi, for instance, has the highest average room rates in Malaysia but there are not enough business class seats on domestic flights to Langkawi. Langkawi also attracts tourists from Russia during the year end, but there are no direct, scheduled flights from Russia to Langkawi and Malaysia,” he continued.

Malaysian Association of Hotel Owners executive director Shaharuddin Saaid, said the new government should focus on attracting more high-end hotel brands. He said: “We need to focus on increasing tourist receipts by attracting high-income tourists rather than tourist numbers.”