Expert Opinions

Expert Opinions

How to deal with medical emergencies when abroad

Low Kiang Wei, medical director of International SOS, shares five tips that business travellers should take note of when met with medical emergencies in unfamiliar environments.

Why relevance is key to future-proofing travel brands

Stuart Stacy, vice president, managing director Asia-Pacific at Adara, shares how travel marketers need to gain deeper audience insights and adopt data-driven solutions to ramp up personalisation and deepen brand loyalty amid a flattening trajectory of the travel market.

How tourism can lend a hand in preserving intangible cultural heritage

Kevin Phun, practitioner and lecturer in sustainable tourism, explains how changing the way we travel can play a part in preserving the intangible cultural heritage of places.

VR and other hidden tech driving hotel business

Jay Jhingran, general manager of The Continent Hotel Bangkok, shines a light on the technologies that lay hidden from the view of guests, but that can serve as strong enablers for hoteliers.

Why conversational commerce is integral to travel user experience

Andrew Cannington, general manager Asia-Pacific at LivePerson, urges travel companies to adopt conversational commerce to enhance the user experience, which will in turn lead to higher customer satisfaction and return bookings.

Amadeus reveals trends shaking up retail travel industry

In 2018, Asia-Pacific received an inbound volume of around 688 million visitors, almost 50 million more foreign arrivals than in 2017, according to PATA's...

3 lessons travel marketers can take away from Japan

When it comes to travel marketing, it is not always about the numbers, Russell Young, managing director, Asia Pacific, Sojern, says.

Reinventing passenger experiences through data-sharing

Mike Tansey, Accenture's managing director and travel & hospitality industry lead for Asia Pacific, Africa, Middle East & Turkey, examines why greater collaboration of data between airports and airlines will provide passengers with a seamless and personalised experience.

Effective distribution channels for hotels to stay competitive

VLeisure's CEO and founder Phan Le outlines the effective distribution strategies that hotels should undertake in a highly competitive and fast-changing environment.

How ‘hidden automation’ is a game-changer for travel agents

Think beyond robot butlers in hotels. ‘Hidden automation’ can help travel agencies save millions of dollars and significantly improve service outcomes. Kulpreet Singh, managing director EMEA & APAC for UiPath Robotic Process Automation, shows how

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