Expert Opinions

Expert Opinions

Why conversational commerce is integral to travel user experience

Andrew Cannington, general manager Asia-Pacific at LivePerson, urges travel companies to adopt conversational commerce to enhance the user experience, which will in turn lead to higher customer satisfaction and return bookings.

How tourism can lend a hand in preserving intangible cultural heritage

Kevin Phun, practitioner and lecturer in sustainable tourism, explains how changing the way we travel can play a part in preserving the intangible cultural heritage of places.

Reinventing passenger experiences through data-sharing

Mike Tansey, Accenture's managing director and travel & hospitality industry lead for Asia Pacific, Africa, Middle East & Turkey, examines why greater collaboration of data between airports and airlines will provide passengers with a seamless and personalised experience.

Address elephant tourism the sensible, scientific way

The Tourism Authority of Thailand argues why shutting down elephant tourism camps in South-east Asia isn’t a sensible solution, and urges proper solutions and management practices to be put into place to handle the problems surrounding elephant tourism, citing recommendations from the Asian Captive Elephant Working Group (ACEWG).

Three ways agencies can win in the NDC era

Ian Heywood, Travelport’s global head of new distribution, shares how to maximise the opportunities of NDC to combat the competition.

Effective distribution channels for hotels to stay competitive

VLeisure's CEO and founder Phan Le outlines the effective distribution strategies that hotels should undertake in a highly competitive and fast-changing environment.

How to engage travellers on their purchase journey

Premanjali Gupta, head of marketing for Asia-Pacific at Blis, a mobile location technology company, shares how to use real-world intelligence to best engage and persuade travellers on their purchase journey.

VR and other hidden tech driving hotel business

Jay Jhingran, general manager of The Continent Hotel Bangkok, shines a light on the technologies that lay hidden from the view of guests, but that can serve as strong enablers for hoteliers.

How airlines can overcome digital challenges and gain customer loyalty

Amid competition with other online ticketing platforms, Redicka Subrammanian, founder & CEO of Resulticks, discusses why airlines need to focus on differentiating themselves through better and more integrated customer experience.

Legal or illegal lodging? The choice is yours, says hospitality chief

As short-term rentals remain in the regulatory grey zone in many parts of Asia, Arthur Kiong, CEO, Far East Hospitality, explains why serviced residences offer an accommodation sweet spot that combines 'living like a local' with comforts usually associated with hotel stay.

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