Expert Opinions

Expert Opinions

A case for chatbots

Among the benefits that chatbots can bring to the travel industry are after-hours customer service, and the ability to amass qualitative data for market research, Bronwyn White, co-founder, MyTravelResearch.com, says

Tapping into networks

Vasudevan Venkatakrishnan, director of business development at Ruckus Networks Asia Pacific, lays out how an efficient network system can elevate the hotel guest experience to new levels,

The value of feedback

Alex Tan, vice-president sales & operations Asia-Pacific of TrustYou, stresses why customer feedback is important to a hotel, and offers ideas on how to motivate guests to give them

How the Internet of Things is transforming travel

Tim Sherwood, vice president, mobility & IoT solutions, Tata Communications, talks how the Internet of Things can be harnessed for greater results in the travel industry.

Building well-being in the workplace

Well-being is key to keeping staff motivated and retaining them. Flight Centre Travel Group managing director Singapore, Suyin Lee, shares how employers can invest...

How places can become sustainable

Much is being said and written about “sustainable travel” and “responsible tourism”. The focus has been mostly on the role of travel companies in...

Upgrading travel industry training for the 21st century

David Topolewski, CEO of Qooco, urges a rethink of travel industry training programmes with greater use of technology It is 16.30 in the afternoon, and...

How to attract bookings from Millennials via mobile

To better understand the behaviours of Millennial travellers looking to book travel via mobile, Mike Murray, founder of TripCraft, identifies the following no-no's for hoteliers (although it's also valid for anyone who has a product to sell)

Why speed matters for online bookings

Limelight Networks’ senior director Steve Miller Jones examines why it’s vital that travel brands deliver a flawless online experience in today’s speed-driven Internet environment.

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