From data to actionable insights
As travel companies increasingly look to data to guide business decisions, Olivier Ponti, vice president insights at ForwardKeys, lays out the path between big data and big results.
How to get Google to love you
Getting the online basics right with Google will go a long way to creating a successful tourism marketing website, says Bronwyn White, co-founder and travel futurist at MyTravelResearch.com.
The value of feedback
Alex Tan, vice-president sales & operations Asia-Pacific of TrustYou, stresses why customer feedback is important to a hotel, and offers ideas on how to motivate guests to give them
Building well-being in the workplace
Well-being is key to keeping staff motivated and retaining them. Flight Centre Travel Group managing director Singapore, Suyin Lee, shares how employers can invest...
How the Internet of Things is transforming travel
Tim Sherwood, vice president, mobility & IoT solutions, Tata Communications, talks how the Internet of Things can be harnessed for greater results in the travel industry.
How to attract bookings from Millennials via mobile
To better understand the behaviours of Millennial travellers looking to book travel via mobile, Mike Murray, founder of TripCraft, identifies the following no-no's for hoteliers (although it's also valid for anyone who has a product to sell)
Upgrading travel industry training for the 21st century
David Topolewski, CEO of Qooco, urges a rethink of travel industry training programmes with greater use of technology
It is 16.30 in the afternoon, and...
How places can become sustainable
Much is being said and written about “sustainable travel” and “responsible tourism”. The focus has been mostly on the role of travel companies in...
Why speed matters for online bookings
Limelight Networks’ senior director Steve Miller Jones examines why it’s vital that travel brands deliver a flawless online experience in today’s speed-driven Internet environment.
