Catering to evolving needs in today’s experience economy era

Mark Meehan, managing director, Asia Pacific, Middle East and Africa (APACMEA), Travelport, examines how brands can cash in on the booming experience economy.

How to deal with medical emergencies when abroad

Low Kiang Wei, medical director of International SOS, shares five tips that business travellers should take note of when met with medical emergencies in unfamiliar environments.

Why relevance is key to future-proofing travel brands

Stuart Stacy, vice president, managing director Asia-Pacific at Adara, shares how travel marketers need to gain deeper audience insights and adopt data-driven solutions to ramp up personalisation and deepen brand loyalty amid a flattening trajectory of the travel market.

Why conversational commerce is integral to travel user experience

Andrew Cannington, general manager Asia-Pacific at LivePerson, urges travel companies to adopt conversational commerce to enhance the user experience, which will in turn lead to higher customer satisfaction and return bookings.

How tourism can lend a hand in preserving intangible cultural heritage

Kevin Phun, practitioner and lecturer in sustainable tourism, explains how changing the way we travel can play a part in preserving the intangible cultural heritage of places.

Address elephant tourism the sensible, scientific way

The Tourism Authority of Thailand argues why shutting down elephant tourism camps in South-east Asia isn’t a sensible solution, and urges proper solutions and management practices to be put into place to handle the problems surrounding elephant tourism, citing recommendations from the Asian Captive Elephant Working Group (ACEWG).

Reinventing passenger experiences through data-sharing

Mike Tansey, Accenture's managing director and travel & hospitality industry lead for Asia Pacific, Africa, Middle East & Turkey, examines why greater collaboration of data between airports and airlines will provide passengers with a seamless and personalised experience.

How to engage travellers on their purchase journey

Premanjali Gupta, head of marketing for Asia-Pacific at Blis, a mobile location technology company, shares how to use real-world intelligence to best engage and persuade travellers on their purchase journey.

Effective distribution channels for hotels to stay competitive

VLeisure's CEO and founder Phan Le outlines the effective distribution strategies that hotels should undertake in a highly competitive and fast-changing environment.

Three ways agencies can win in the NDC era

Ian Heywood, Travelport’s global head of new distribution, shares how to maximise the opportunities of NDC to combat the competition.

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