Expert Opinions

Expert Opinions

VR and other hidden tech driving hotel business

Jay Jhingran, general manager of The Continent Hotel Bangkok, shines a light on the technologies that lay hidden from the view of guests, but that can serve as strong enablers for hoteliers.

Hotel investments of the future

Giovanni Angelini, founder, Angelini Hospitality, and former CEO and managing director of Shangri-La Hotels & Resorts, looks at the evolution of hotel investments and the shape of future hotels

Why Asia is shaping the future of travel

Once trailing its Western counterparts in innovation, Asia’s travel tech companies are now the ones to beat, says Simon Akeroyd, vice president, corporate strategy and business development, Amadeus Asia Pacific

How ‘hidden automation’ is a game-changer for travel agents

Think beyond robot butlers in hotels. ‘Hidden automation’ can help travel agencies save millions of dollars and significantly improve service outcomes. Kulpreet Singh, managing director EMEA & APAC for UiPath Robotic Process Automation, shows how

Amadeus reveals trends shaking up retail travel industry

In 2018, Asia-Pacific received an inbound volume of around 688 million visitors, almost 50 million more foreign arrivals than in 2017, according to PATA's...

The sweet spots that startups forget

Everyone just wants to be the next Airbnb or Grab. But the real opportunity lies somewhere else. Simon Akeroyd, vice president corporate strategy & business development, Amadeus Asia Pacific, explains why and where.

How hotels can be high touch in a high-tech world

Making guests feel special is what hotels do best, and hospitality providers should use technology to provide the high-touch connection. Take it from Roman Milisic – who made clothes for Gwen Stefani and Lady Gaga out of X-rays and zip ties – and today applies his creative and forward-looking vision in a world of boutique hotels as creative director of the mobile hotel curation, booking and experience platform, Porter & Sail

How travel businesses can leverage AI to drive engagement

Charles Ng, vice president of AI enterprise, Appier, sheds light on how AI can help businesses navigate the explosion in traveller data for more meaningful engagement and longer-term value.

Putting the brakes on booking abandonment

The travel sector sees a high level of booking abandonment online. Jamie Pierre, COO at Ve Global, Asia-Pacific shows the way for travel agents to tackle this problem.

How airlines can assure passengers of data trust

Íñigo Valenzuela, CEO of Smartvel, breaks down the dilemmas when it comes to consumer data and offers his two cents on how airlines can go about obtaining data with the trust of their passengers

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