How ‘hidden automation’ is a game-changer for travel agents

Think beyond robot butlers in hotels. ‘Hidden automation’ can help travel agencies save millions of dollars and significantly improve service outcomes. Kulpreet Singh, managing director EMEA & APAC for UiPath Robotic Process Automation, shows how

How airlines can assure passengers of data trust

Íñigo Valenzuela, CEO of Smartvel, breaks down the dilemmas when it comes to consumer data and offers his two cents on how airlines can go about obtaining data with the trust of their passengers

Travel trends and why they matter to agents

Sundar Narasimhan, senior vice president of Sabre's labs and product strategy, breaks down technology transformations that will affect travel agencies' traditional way of doing business.

Airports to lead the future of frictionless travel in APAC

Sarah Samuel, Head of Airport IT, Amadeus Asia Pacific, shares why airport operators need to invest in a touch-free future to cater to evolving passenger demands and drive non-aeronautical revenues.

Hotel owners and operators – how are you addressing the Covid-19...

Robert Williams and Lada Shelkovnikova, partners at Withersworldwide, assess the impact of the Covid-19 outbreak on operators and the hospitality industry as a whole, and the measures employers and hoteliers ought take to manage the health risks and concerns of travellers.

Legal or illegal lodging? The choice is yours, says hospitality chief

As short-term rentals remain in the regulatory grey zone in many parts of Asia, Arthur Kiong, CEO, Far East Hospitality, explains why serviced residences offer an accommodation sweet spot that combines 'living like a local' with comforts usually associated with hotel stay.

Putting the brakes on booking abandonment

The travel sector sees a high level of booking abandonment online. Jamie Pierre, COO at Ve Global, Asia-Pacific shows the way for travel agents to tackle this problem.

Building well-being in the workplace

Well-being is key to keeping staff motivated and retaining them. Flight Centre Travel Group managing director Singapore, Suyin Lee, shares how employers can invest...

Travel businesses must approach automation intelligently

Maxim Sevastianov, CEO of Traveknowledgy, looks at the factors travel businesses need to consider before deciding on automation, and whether automation is right for their business or not.

Why conversational commerce is integral to travel user experience

Andrew Cannington, general manager Asia-Pacific at LivePerson, urges travel companies to adopt conversational commerce to enhance the user experience, which will in turn lead to higher customer satisfaction and return bookings.

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