Looking back and looking forward: a wholesaler perspective
As 2018 draws to a close, Hotelbeds' senior executives delve into some of the key talking points of the year, and share their outlook going into 2019.
Putting the brakes on booking abandonment
The travel sector sees a high level of booking abandonment online. Jamie Pierre, COO at Ve Global, Asia-Pacific shows the way for travel agents to tackle this problem.
A case for chatbots
Among the benefits that chatbots can bring to the travel industry are after-hours customer service, and the ability to amass qualitative data for market research, Bronwyn White, co-founder, MyTravelResearch.com, says
How airlines can overcome digital challenges and gain customer loyalty
Amid competition with other online ticketing platforms, Redicka Subrammanian, founder & CEO of Resulticks, discusses why airlines need to focus on differentiating themselves through better and more integrated customer experience.
My funny quarantine
Business journalist and Singaporean Raini Hamdi reflects on her Singapore-style quarantine as she makes her way home, and finds that it is a mirror of what is holding the Lion City back in becoming an endemic state
The Traveller’s Wonderland
Singaravelu Ekambaram, global delivery head, retail, consumer goods, travel and hospitality at Cognizant, analyses why shifting to an experience economy will require travel and hospitality providers to ride on digital technologies.
Climbing out of turbulence
Krishnan Menon, Wunderman Thompson's chief client officer, Asia Pacific, shares how Covid-19 can present growth opportunities for the aviation sector, urging airlines to evolve business models, revamp their fleet, and adopt hybrid models to build towards a more resilient tomorrow.
Upgrading travel industry training for the 21st century
David Topolewski, CEO of Qooco, urges a rethink of travel industry training programmes with greater use of technology
It is 16.30 in the afternoon, and...
Coping with Covid-19: lessons from the hospitality industry
Sherri Kimes, visiting professor, analytics and operations with NUS Business School, recalls a 2010 study on tactics for surviving an economic downturn and lists the lessons that hospitality players can learn.
Why relevance is key to future-proofing travel brands
Stuart Stacy, vice president, managing director Asia-Pacific at Adara, shares how travel marketers need to gain deeper audience insights and adopt data-driven solutions to ramp up personalisation and deepen brand loyalty amid a flattening trajectory of the travel market.
