How hotels can be high touch in a high-tech world

Making guests feel special is what hotels do best, and hospitality providers should use technology to provide the high-touch connection. Take it from Roman Milisic – who made clothes for Gwen Stefani and Lady Gaga out of X-rays and zip ties – and today applies his creative and forward-looking vision in a world of boutique hotels as creative director of the mobile hotel curation, booking and experience platform, Porter & Sail

Why speed matters for online bookings

Limelight Networks’ senior director Steve Miller Jones examines why it’s vital that travel brands deliver a flawless online experience in today’s speed-driven Internet environment.

Amadeus reveals trends shaking up retail travel industry

In 2018, Asia-Pacific received an inbound volume of around 688 million visitors, almost 50 million more foreign arrivals than in 2017, according to PATA's...

3 lessons travel marketers can take away from Japan

When it comes to travel marketing, it is not always about the numbers, Russell Young, managing director, Asia Pacific, Sojern, says.

How to engage travellers on their purchase journey

Premanjali Gupta, head of marketing for Asia-Pacific at Blis, a mobile location technology company, shares how to use real-world intelligence to best engage and persuade travellers on their purchase journey.

Why conversational commerce is integral to travel user experience

Andrew Cannington, general manager Asia-Pacific at LivePerson, urges travel companies to adopt conversational commerce to enhance the user experience, which will in turn lead to higher customer satisfaction and return bookings.

How places can become sustainable

Much is being said and written about “sustainable travel” and “responsible tourism”. The focus has been mostly on the role of travel companies in...

Legal or illegal lodging? The choice is yours, says hospitality chief

As short-term rentals remain in the regulatory grey zone in many parts of Asia, Arthur Kiong, CEO, Far East Hospitality, explains why serviced residences offer an accommodation sweet spot that combines 'living like a local' with comforts usually associated with hotel stay.

How ‘hidden automation’ is a game-changer for travel agents

Think beyond robot butlers in hotels. ‘Hidden automation’ can help travel agencies save millions of dollars and significantly improve service outcomes. Kulpreet Singh, managing director EMEA & APAC for UiPath Robotic Process Automation, shows how

Effective distribution channels for hotels to stay competitive

VLeisure's CEO and founder Phan Le outlines the effective distribution strategies that hotels should undertake in a highly competitive and fast-changing environment.

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