While technology will enable travel agents to keep the competitive edge, it's ultimately the human touch that makes the difference in a high-tech world, says Thuan Dao, CEO of Bedlinker.
The travel sector sees a high level of booking abandonment online. Jamie Pierre, COO at Ve Global, Asia-Pacific shows the way for travel agents to tackle this problem.
Tim Sherwood, vice president, mobility & IoT solutions, Tata Communications, talks how the Internet of Things can be harnessed for greater results in the travel industry.
David Topolewski, CEO of Qooco, urges a rethink of travel industry training programmes with greater use of technology It is 16.30 in the afternoon, and...
Helen Wen, vice president of sales and marketing (Asia Pacific) avionics, at Collins Aerospace, shares why aviation players need to move away from legacy systems and embrace the digital transformation wave and innovation to deal with the changing demands of the industry.
Charles Ng, vice president of AI enterprise, Appier, sheds light on how AI can help businesses navigate the explosion in traveller data for more meaningful engagement and longer-term value.
Making guests feel special is what hotels do best, and hospitality providers should use technology to provide the high-touch connection. Take it from Roman Milisic – who made clothes for Gwen Stefani and Lady Gaga out of X-rays and zip ties – and today applies his creative and forward-looking vision in a world of boutique hotels as creative director of the mobile hotel curation, booking and experience platform, Porter & Sail
As short-term rentals remain in the regulatory grey zone in many parts of Asia, Arthur Kiong, CEO, Far East Hospitality, explains why serviced residences offer an accommodation sweet spot that combines 'living like a local' with comforts usually associated with hotel stay.
Alex Tan, vice-president sales & operations Asia-Pacific of TrustYou, stresses why customer feedback is important to a hotel, and offers ideas on how to motivate guests to give them
Stuart Stacy, vice president, managing director Asia-Pacific at Adara, shares how travel marketers need to gain deeper audience insights and adopt data-driven solutions to ramp up personalisation and deepen brand loyalty amid a flattening trajectory of the travel market.