Among the benefits that chatbots can bring to the travel industry are after-hours customer service, and the ability to amass qualitative data for market research, Bronwyn White, co-founder, MyTravelResearch.com, says
Marcus Heng, chief human resources officer of Mandai Park Holdings, the holding company of Wildlife Reserves Singapore, shares with TTG Asia the organisation’s journey to building a strong service culture at its four zoological attractions
Tim Sherwood, vice president, mobility & IoT solutions, Tata Communications, talks how the Internet of Things can be harnessed for greater results in the travel industry.
David Topolewski, CEO of Qooco, urges a rethink of travel industry training programmes with greater use of technology It is 16.30 in the afternoon, and...
Destination content technology company Smartvel's CEO Inigo Valenzuela breaks down the digital best practices from top tourism boards and identifies what DMOs can do to better engage visitors on their websites.
To better understand the behaviours of Millennial travellers looking to book travel via mobile, Mike Murray, founder of TripCraft, identifies the following no-no's for hoteliers (although it's also valid for anyone who has a product to sell)
While technology will enable travel agents to keep the competitive edge, it's ultimately the human touch that makes the difference in a high-tech world, says Thuan Dao, CEO of Bedlinker.
As travel companies increasingly look to data to guide business decisions, Olivier Ponti, vice president insights at ForwardKeys, lays out the path between big data and big results.
Everyone just wants to be the next Airbnb or Grab. But the real opportunity lies somewhere else. Simon Akeroyd, vice president corporate strategy & business development, Amadeus Asia Pacific, explains why and where.