Why conversational commerce is integral to travel user experience
Andrew Cannington, general manager Asia-Pacific at LivePerson, urges travel companies to adopt conversational commerce to enhance the user experience, which will in turn lead to higher customer satisfaction and return bookings.
AI in travel is a balancing act
YY Sng, head of country, Singapore, azgo discusses how using artificial intelligence (AI) strategically can either boost the travel experience for Gen Z and millennial travellers, or hinder it
How travel businesses can leverage AI to drive engagement
Charles Ng, vice president of AI enterprise, Appier, sheds light on how AI can help businesses navigate the explosion in traveller data for more meaningful engagement and longer-term value.
Inflight connectivity: To monetise or not to monetise?
Chris Rogerson, vice president, Asia-Pacific, Inmarsat Aviation, discusses what makes free inflight Wi-Fi worth the hefty investment: loyalty, data and ancillary revenue opportunities.
Different paces
BeMyGuest's latest study, Future Watch, reinforces the observation that Asia remains a traditional market and digitising travel experience products is still in the early stages. CEO Blanca Menchaca shares a snapshot of the findings
Opportunities abound for brands as travel rebounds in Asia-Pacific
Todd Handcock, global chief commercial officer and Asia-Pacific president of Collinson shares about leveraging travel peaks ahead to enhance customer engagement
Travel trends and why they matter to agents
Sundar Narasimhan, senior vice president of Sabre's labs and product strategy, breaks down technology transformations that will affect travel agencies' traditional way of doing business.
What’s next for travel?
Caesar Indra, president of Traveloka, shares how travel has evolved due to the pandemic, and the important role that superapps now play in this world of digitalisation
Wheels up: liberalisation the way forward for ASEAN aviation recovery
Associate professor Volodymyr Bilotkach from the air transport management programme at Singapore Institute of Technology, discusses the impacts of the ASEAN Open Skies Agreement on international air traffic movements, and how the aviation players in South-east Asia need to rethink their strategies for a sustainable post-pandemic recovery
How airlines can assure passengers of data trust
Íñigo Valenzuela, CEO of Smartvel, breaks down the dilemmas when it comes to consumer data and offers his two cents on how airlines can go about obtaining data with the trust of their passengers
