Charles Ng, vice president of AI enterprise, Appier, sheds light on how AI can help businesses navigate the explosion in traveller data for more meaningful engagement and longer-term value.
Criteo's executive managing director, Asia-Pacific Yvonne Chang takes a look at how travel brands can tap and grow the millennial market “We travel, some of...
When it comes to customer satisfaction in Asia-Pacific, many travel brands are falling short. Mao Gen Foo, head of Southeast Asia, Qualtrics gives his two cents on why this must change for brands to stay competitive
There’s a very simple conservation strategy that I believe in. Essentially, it is based on making animals worth more alive than dead. An essential part...
Giovanni Angelini, founder, Angelini Hospitality, and former CEO and managing director of Shangri-La Hotels & Resorts, looks at the evolution of hotel investments and the shape of future hotels
With the average person expected to communicate more with chatbots than with their own spouses by 2022, airlines can start using bots to remove friction in customer conversation, without completely cutting out the travel agent, according to Mike Tansey, managing director & travel and hospitality lead, Asia-Pacific, Africa Middle East & Turkey, Accenture
Huang Hanming, Criteo's regional managing director, South Asia and Greater China, shows how travel businesses need to have the latest mobile commerce strategies in place to keep up with today’s digital nomads and stay ahead of the competition.
Ian Heywood, Travelport's global head of new distribution, takes a look at how the new NDC standard brings diverse concerns and opportunities across different regions worldwide, and why industry players should get on board to collectively benefit from changes in distribution.
Chris Rogerson, vice president, Asia-Pacific, Inmarsat Aviation, discusses what makes free inflight Wi-Fi worth the hefty investment: loyalty, data and ancillary revenue opportunities.