Ian Heywood, Travelport’s global head of new distribution, shares how to maximise the opportunities of NDC to combat the competition.
Criteo's executive managing director, Asia-Pacific Yvonne Chang takes a look at how travel brands can tap and grow the millennial market “We travel, some of...
When it comes to customer satisfaction in Asia-Pacific, many travel brands are falling short. Mao Gen Foo, head of Southeast Asia, Qualtrics gives his two cents on why this must change for brands to stay competitive
With the average person expected to communicate more with chatbots than with their own spouses by 2022, airlines can start using bots to remove friction in customer conversation, without completely cutting out the travel agent, according to Mike Tansey, managing director & travel and hospitality lead, Asia-Pacific, Africa Middle East & Turkey, Accenture
Giovanni Angelini, founder, Angelini Hospitality, and former CEO and managing director of Shangri-La Hotels & Resorts, looks at the evolution of hotel investments and the shape of future hotels
Chris Rogerson, vice president, Asia-Pacific, Inmarsat Aviation, discusses what makes free inflight Wi-Fi worth the hefty investment: loyalty, data and ancillary revenue opportunities.
The travel sector sees a high level of booking abandonment online. Jamie Pierre, COO at Ve Global, Asia-Pacific shows the way for travel agents to tackle this problem.
Marcus Heng, chief human resources officer of Mandai Park Holdings, the holding company of Wildlife Reserves Singapore, shares with TTG Asia the organisation’s journey to building a strong service culture at its four zoological attractions