Expert Opinions

Expert Opinions

Why Asia is shaping the future of travel

Once trailing its Western counterparts in innovation, Asia’s travel tech companies are now the ones to beat, says Simon Akeroyd, vice president, corporate strategy and business development, Amadeus Asia Pacific

How hotels can be high touch in a high-tech world

Making guests feel special is what hotels do best, and hospitality providers should use technology to provide the high-touch connection. Take it from Roman Milisic – who made clothes for Gwen Stefani and Lady Gaga out of X-rays and zip ties – and today applies his creative and forward-looking vision in a world of boutique hotels as creative director of the mobile hotel curation, booking and experience platform, Porter & Sail

Courting China’s wired travellers

Cindy Choo, regional account director of Reuter Communications, rounds up the top travel apps and platforms in use in China, and how best to target the Chinese luxury traveller

How to attract bookings from Millennials via mobile

To better understand the behaviours of Millennial travellers looking to book travel via mobile, Mike Murray, founder of TripCraft, identifies the following no-no's for hoteliers (although it's also valid for anyone who has a product to sell)

Putting the brakes on booking abandonment

The travel sector sees a high level of booking abandonment online. Jamie Pierre, COO at Ve Global, Asia-Pacific shows the way for travel agents to tackle this problem.

Rethinking the millennial segment

Bronwyn White, co-founder & strategist, MyTravelResearch.com says the Gen Y of yesteryear are moving into a stage of peak influence.

The value of feedback

Alex Tan, vice-president sales & operations Asia-Pacific of TrustYou, stresses why customer feedback is important to a hotel, and offers ideas on how to motivate guests to give them

How travel businesses can leverage AI to drive engagement

Charles Ng, vice president of AI enterprise, Appier, sheds light on how AI can help businesses navigate the explosion in traveller data for more meaningful engagement and longer-term value.

How airlines can assure passengers of data trust

Íñigo Valenzuela, CEO of Smartvel, breaks down the dilemmas when it comes to consumer data and offers his two cents on how airlines can go about obtaining data with the trust of their passengers

Staying relevant in today’s changing travel market

In today's dynamic business world, Maxim Sevastianov, CEO and founder Traveknowledgy, takes a look at OTAs and TMCs can increase profitability while maintaining customer loyalty.

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