Expert Opinions

Expert Opinions

Three ways agencies can win in the NDC era

Ian Heywood, Travelport’s global head of new distribution, shares how to maximise the opportunities of NDC to combat the competition.

Rethinking the millennial segment

Bronwyn White, co-founder & strategist, MyTravelResearch.com says the Gen Y of yesteryear are moving into a stage of peak influence.

Maximising Asia’s millennial travel opportunity: no longer flight of fancy

Criteo's executive managing director, Asia-Pacific Yvonne Chang takes a look at how travel brands can tap and grow the millennial market “We travel, some of...

Travel brands must up customer experience to win in APAC

When it comes to customer satisfaction in Asia-Pacific, many travel brands are falling short. Mao Gen Foo, head of Southeast Asia, Qualtrics gives his two cents on why this must change for brands to stay competitive

Frictionless customer conversations the future of contact centres in travel

With the average person expected to communicate more with chatbots than with their own spouses by 2022, airlines can start using bots to remove friction in customer conversation, without completely cutting out the travel agent, according to Mike Tansey, managing director & travel and hospitality lead, Asia-Pacific, Africa Middle East & Turkey, Accenture

Meaningful conservation

There’s a very simple conservation strategy that I believe in. Essentially, it is based on making animals worth more alive than dead. An essential part...

Hotel investments of the future

Giovanni Angelini, founder, Angelini Hospitality, and former CEO and managing director of Shangri-La Hotels & Resorts, looks at the evolution of hotel investments and the shape of future hotels

Inflight connectivity: To monetise or not to monetise?

Chris Rogerson, vice president, Asia-Pacific, Inmarsat Aviation, discusses what makes free inflight Wi-Fi worth the hefty investment: loyalty, data and ancillary revenue opportunities.

Putting the brakes on booking abandonment

The travel sector sees a high level of booking abandonment online. Jamie Pierre, COO at Ve Global, Asia-Pacific shows the way for travel agents to tackle this problem.

Wild on service

Marcus Heng, chief human resources officer of Mandai Park Holdings, the holding company of Wildlife Reserves Singapore, shares with TTG Asia the organisation’s journey to building a strong service culture at its four zoological attractions

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