Pkfare rolls out customer service chatbot

Pkfarer, a customer service chatbot rolled out to the B2B travel marketplace

Global travel B2B marketplace Pkfare has launched its customer service robot.

Named Pkfarer, the bot leverages machine learning and artificial intelligence (AI) to deliver 24/7 customer service in real time.

Pkfarer, a customer service chatbot rolled out to the B2B travel marketplace

In a statement, Pkfare says the tool will also enable customers to reach online consultants without leaving the human-machine platform and provide global travel players with more seamless customer service.

“In the future, we will deepen the application of AI and machine learning technology, propel the disruptive innovations of (those technologies), and consistently optimise our products and services with simple and smart solutions to satisfy the personalised needs of our clients.” said founder and CEO of Pkfare, Jason Song.

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