Tag: Chatbots

Artificial intelligence (AI) and its impact on the travel industry was a key theme of MarketHub Asia 2023 last week. Discussions flowed, and minds...

Cathay, in partnership with Fano Labs, has launched an advanced conversational artificial intelligence (AI) to enhance its customers’ digital experience. The new conversational AI will...

Hospitality and tourism marketing company The Delivering Group (TDG) has activated a global partnership with European-based AI-powered chatbot platform HiJiffy to accelerate post-pandemic sales...

With the average person expected to communicate more with chatbots than with their own spouses by 2022, airlines can start using bots to remove friction in customer conversation, without completely cutting out the travel agent, according to Mike Tansey, managing director & travel and hospitality lead, Asia-Pacific, Africa Middle East & Turkey, Accenture

Instaroom, an artificial intelligence (AI) powered messaging platform built for hoteliers, has launched its new FAQ Bot, designed to answer commonly asked customer questions...

Global travel B2B marketplace Pkfare has launched its customer service robot. Named Pkfarer, the bot leverages machine learning and artificial intelligence (AI) to deliver 24/7...

Take a look at the megatrends in travel technology and their potential to transform the industry.

Andaz Singapore has partnered with Vouch to develop and launch the ConcierGO programme, a digital concierge system that functions as a chatbot with artificial...

Chatbots, fuelled by artificial intelligence, are becoming a viable customer service channel. How do they stack up against live staff for travel agencies?

While artificial intelligence (AI) has made headlines in the past year, some members in the travel circle believe that the platform is “overhyped” and...