Tags Chatbots

Tag: Chatbots

Frictionless customer conversations the future of contact centres in travel

With the average person expected to communicate more with chatbots than with their own spouses by 2022, airlines can start using bots to remove friction in customer conversation, without completely cutting out the travel agent, according to Mike Tansey, managing director & travel and hospitality lead, Asia-Pacific, Africa Middle East & Turkey, Accenture

Instaroom launches FAQ bot for hotels

Instaroom, an artificial intelligence (AI) powered messaging platform built for hoteliers, has launched its new FAQ Bot, designed to answer commonly asked customer questions...

Pkfare rolls out customer service chatbot

Global travel B2B marketplace Pkfare has launched its customer service robot. Named Pkfarer, the bot leverages machine learning and artificial intelligence (AI) to deliver 24/7...

Technology shaping tomorrow’s travel

Take a look at the megatrends in travel technology and their potential to transform the industry.

Andaz Singapore gets chatty with digital concierge system

Andaz Singapore has partnered with Vouch to develop and launch the ConcierGO programme, a digital concierge system that functions as a chatbot with artificial...

Chatting up the customer

Chatbots, fuelled by artificial intelligence, are becoming a viable customer service channel. How do they stack up against live staff for travel agencies?

Checking the AI hype against reality in travel

While artificial intelligence (AI) has made headlines in the past year, some members in the travel circle believe that the platform is “overhyped” and...

Four travel tech trends to watch in 2018: Expedia

It is not enough to keep up with the digital expectations of today's tech-savvy consumers, Expedia says. Exceeding these expectations is a "travel industry...

Amadeus trials new bot on Line for Thai travel agents

Amadeus is piloting an AI-powered bot that connects travel agents to users of popular chat app, Line. Developed in partnership with India-based GoHero.ai, the bot –...

Booking.com bot handles 30 per cent enquiries in less than five minutes

Booking.com is expanding its pilot on a service and support chatbot, the Booking Assistant, which is now available to English-language bookings and can handle 30...

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