TTG Asia
Asia/Singapore Saturday, 20th December 2025
Page 997

Philippines’ airlines plead for Covid-19 bailout

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The Air Carriers Association of the Philippines (ACAP), comprising the country’s three leading airlines – Philippine Airlines, Cebu Pacific and AirAsia Philippines – is seeking government assistance, including waiver of airport charges and credit guarantees to its three airline members, as it foresees the beleaguered industry shrinking in the next two years.

The plea comes as the Philippines extends metro Manila’s coronavirus lockdown to May 15, even as the government begins to ease strict quarantine measures meant to stem the spread of the virus.

Philippines’ leading airlines seek government’s intervention to ease aviation burden amid shutdown

ACAP vice chairman and executive director Roberto Lim said they are asking for neither cash nor bailout but for “credit guarantees so the existing credit lines of airlines can be opened by banks” and “will assure the banking sector that they can lend money under existing facilities or provide new ones”.

The industry is expected to shrink in the next two years in terms of visibility to serve destinations and frequency of services, Lim said in a webinar hosted by the Tourism Congress of the Philippines (TCP) last Friday.

Apart from sleeper flights organised privately and through the intervention of the Department of Tourism for stranded tourists and overseas Filipino workers, ACAP members have temporarily mothballed their aircraft during the lockdown period and are understood to be rocking up huge losses.

But they continue to pay for fixed charges and other expenses despite being non-operational, hence, ACAP’s request for the waiver of airlines’ parking charges, rental and other fees and charges.

Lim said that logically, the carriers will focus on domestic routes first when they resume flights as “we’re not in total control of international travel”, in light of other countries having their own travel bans and restrictions.

He said ACAP has touched base with regulatory authorities for the three airlines to start operating from May 15 when the lockdown is lifted, and will ask if airline personnel can resume work earlier so they can prepare the aircraft to make them flyable again and to sell limited flights.

As to how airfares will be post-Covid-19, Lim said that the airlines will put sustainability at the heart of their decision-making, and adapt to evolving realities to lay the groundwork for recovery.

“Maybe the new normal on social distancing cannot achieve a 100 per cent load factor for every flight, but low load factor will allow airlines to observe social distancing overtime,” Lim said.

There are permutations though – for example, there’s no need for social distancing to be observed by a family travelling together, but only individual travellers.

He said that TCP members have identified in a framework agreement discussed with Civil Aeronautics Board; Civil Aviation Authority of the Philippines; as well as airports in Manila, Mactan, and Clark; on the hygiene and safety precautions to be adopted on international and domestic flights.

Hong Kong outlines roadmap for tourism recovery

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The Hong Kong Tourism Board (HKTB) will be partnering the local travel trade to devise a long-term strategy and recovery plan for the city’s tourism industry, as it foresees a new tourism landscape post-pandemic.

The announcement was made during a recent web conference helmed by HKTB chairman YK Pang and executive director Dane Cheng to provide the local travel trade with updates on Hong Kong’s tourism development and introduce the HKTB’s strategic framework for recovery.

Hong Kong rolls out three-phase plan to boost the city’s tourism

During the conference, which was attended by nearly 1,500 industry stakeholders, Cheng said that the HKTB has devised a three-phase plan to reinvigorate the city’s tourism.

The plan complements the tourism board’s allocation of HK$400 million (US$51 million) to support promotions by the trade once Covid-19 is over.

In the ongoing phase one (“Resilience”), the HKTB is preparing a recovery plan for Hong Kong’s tourism industry.

In phase two (“Recovery”), when the pandemic shows signs of abating, the HKTB will first focus on promoting domestic tourism by encouraging locals to rediscover different neighbourhoods and community cultures in order to send a positive message to visitors and restore their confidence in the city.

As well, the HKTB will launch tactical promotions with the trade in selected markets based on the developments of individual markets to stimulate people’s interest to visit Hong Kong.

In phase three (“Relaunch”), mega events and a new tourism brand campaign will be launched to rebuild Hong Kong’s tourism image.

Pang said that the Covid-19 pandemic has posed unprecedented challenges to Hong Kong tourism and ground global tourism to a halt.

He added: “The tourism landscape will be reshaped. In the post-pandemic world, we will see a shift in preference and behaviour among travellers – the public health conditions of destinations, and the hygiene standards of transportations, hotels and other tourism facilities will become a top priority; people will prefer short-haul breaks and shorter itineraries; wellness-themed trips will become a new trend.

“It is in fact an ideal time for us to review and rethink Hong Kong’s position in the global tourism market and elevate service standards. Together with the travel trade, the HKTB is going to map out the long-term development strategy for our tourism industry.”

Representatives from the HKTB’s worldwide offices also participated in the meeting to provide insights into the latest developments in various
market regions: mainland China, short-haul and new markets, and long-haul markets.

In mainland China, given the economic fallout from the virus, consumers will become more price-conscious and pursue value-for-money holidays. After prolonged confinement, visitors will also place greater emphasis on health and nature. For future trips, they will also favour destinations that pose low risks to health.

Domestic and regional travel will lead the way for tourism recovery, and regional destinations will see fiercer competition in the wake of the pandemic. In Japan, South Korea and Taiwan, the young and middle-aged segments will be the most eager to travel. Green tourism and the outdoors will be favoured, while short-haul travel will be preferred due to financial and holiday leave constraints.

Long-haul markets will take longer to recover, with outbound travel to resume in 4Q2020 at the earliest. Ethnic Asian visitors are expected to be the first to visit Hong Kong after the pandemic; while Canada, France and Germany is likely to recover faster than other feeder markets.

Centara adds two resorts to Vietnam portfolio

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Centara Hotels & Resorts is further expanding its presence in Vietnam, with the signing of hotel management agreements for two new resorts being developed by Novaland Group, a Vietnamese property and real estate developer.

Centara Hotels & Resorts’ Markland Blaiklock (front row, right) signs deal with Novaland Group’s Huy Bui (front row, left) to open two resorts in Vietnam

The partnership will see the addition of 2,260 keys to Centara’s growing Vietnam portfolio.

Slated to open in 2022 and 2023, the two resorts which will be located in Vietnam’s “top tourist cities” will feature family-centric entertainment, water parks, spas and culinary venues.

Singapore flag shone on Switerzerland’s Matterhorn as symbol of hope

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The Singapore flag was illuminated on the slopes of Switzerland’s famed Matterhorn mountain on Friday (April 24), in a show of solidarity during the coronavirus pandemic.

Since March 24, artist Gerry Hofstetter has lit up the majestic Swiss Alps every night with projections of different images, including the flags of various nations such as Japan, Thailand and South Korea, as a sign of hope and solidarity amid the pandemic.

Images of the projection of the Singapore flag were uploaded on Switzerland Tourism’s Facebook page, with the accompanying caption: “In the city-state Singapore, different ethnic groups live together peacefully.

“The country is well organised and clean: similar characteristics are attributed to Switzerland. We show solidarity with the people of Singapore and send a sign of hope.”

The Matterhorn was illuminated daily until April 26, 2020.

IATA signals slow recovery for aviation sector

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The IATA is calling for governments to work with the industry on confidence-boosting measures in the face of an anticipated slow recovery in demand for air travel.

“Passenger confidence will suffer a double whammy even after the pandemic is contained – hit by personal economic concerns in the face of a looming recession on top of lingering concerns about the safety of travel. Governments and industry must be quick and coordinated with confidence-boosting measures,” said Alexandre de Juniac, IATA’s director general and CEO.

IATA urges governments to boost consumer confidence in the face of slow recovery; a woman cuts a lone figure in a Bangkok airport as the pandemic empty airports around the world

An IATA-commissioned survey of recent travellers found that 60 per cent anticipate a return to travel within one to two months of containment of the pandemic, but 40 per cent indicate that they could wait six months or more. Additionally, 69 per cent indicated that they could delay a return to travel until their personal financial situation stabilises.

Early indications of this cautious return-to-travel behaviour are seen in the domestic markets of China and Australia, where new coronavirus infection rates have fallen to very low levels.

In China, domestic demand began to recover when new infections fell to single digits and rapidly headed towards zero. While there was an early upswing from mid-February into the first week of March, the number of domestic flights plateaued at just over 40 per cent of pre-Covid-19 levels, according to IATA.

Actual demand is expected to be significantly weaker as load factors on these flights are reported to be low, it added. China accounts for some 24 per cent of all domestic passengers.

Over in Australia, domestic demand continued to deteriorate even after new infections fell to single digits, which triggered an initial recovery in the Chinese domestic market.

IATA stated that there is still no sign of recovery, with total domestic flights at 10 per cent of pre-Covid-19 levels, even as new infections near zero. Australia accounts for three per cent of all domestic travellers.

Domestic market behaviour is a critical indicator as the post-pandemic recovery is expected to be led by domestic travel, followed by regional and then intercontinental as governments progressively remove restrictions.

“In some economies, the spread of Covid-19 has slowed to the point where governments are planning to lift the most severe elements of social distancing restrictions. But an immediate rebound from the catastrophic fall in passenger demand appears unlikely,” said de Juniac.

“People still want to travel. But they are telling us that they want clarity on the economic situation and will likely wait for at least a few months after any ‘all clear’ before returning to the skies. As countries lift restrictions, confidence boosting measures will be critical to re-start travel and stimulate economies.”

Last week, IATA conducted regional summits with governments and industry partners to begin planning for an eventual re-start of the air transport industry.

“The passenger business came to a halt with unilateral government actions to stop the spread of the virus. The industry re-start, however, must be built with trust and collaboration. And it must be guided by the best science we have available,” said de Juniac.

“Time is of the essence. We must start building a framework for a global approach that will give people the confidence that they need to travel once again. And, of course, this will need to be shored up by economic stimulus measures to combat the impact of a recession.”

In addition to confidence-building and stimulus measures, the anticipated slow recovery also adds urgency to the need for emergency financial relief measures, said IATA.

IATA estimates that some 25 million jobs in aviation and its related value-chains, including the tourism sector, are at risk in the current crisis. Passenger revenues are expected to be US$314 billion below 2019 – a drop of 55 per cent – and airlines will burn through about US$61 billion in liquidity in 2Q alone as demand plummets by 80 per cent or more.

“This is an emergency. Airlines around the world are struggling to survive. Virgin Australia which entered voluntary administration demonstrates that this risk is not theoretical. Governments will need financially viable airlines to lead the economic recovery. Many of them won’t be around to do that if they have run out of cash,” said de Juniac.

“The number of governments recognising that relief measures are needed is growing. But the crisis is also deepening. We thank the governments that have committed to provide the industry a lifeline and look forward to quick implementation. For the others, each day matters. Millions of jobs are at stake and relief cannot come fast enough.”

Covid-19 wipes out 100 million tourism jobs: WTTC

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The travel and tourism sector faces a staggering 100 million job losses due to the pandemic, a more than 30 per cent jump from last month’s forecast, according to the World Travel & Tourism Council (WTTC).

The WTTC said that it has alerted G20 Tourism Ministers to the extent of the crisis, as they gathered by virtual conference last week. Of the 100.8 million jobs at risk, almost 75 million of them are in G20 countries.

Over 100 million travel, tourism jobs are on the line, says WTTC; flight attendants wearing masks walking in departure hall of Suvarnabhumi Airport, Bangkok, this February, pictured

WTTC analysis also shows a sharp escalation in the economic loss to the world economy, up to US$2.7 trillion of GDP, from US$2.1 trillion just a month ago.

The punishing impact of the Covid-19 crisis has led to over one million jobs already being lost every day.

Gloria Guevara, WTTC president & CEO, said: “This is a staggering and deeply worrying change in such a short time. In just the last month alone, our research shows an increase of 25 million in the number of job losses in travel and tourism. The whole cycle of tourism is being wiped out by the pandemic.

“We have alerted the G20 Tourism Ministers… to the extent of the crisis and advised on how governments need to step in swiftly to support and protect our sector.

“Travel and tourism is the backbone of the global economy. Without it, global economies will struggle to recover in any meaningful way, and hundreds of millions of people will suffer enormous financial and mental damage for years to come.”

Travel and tourism contributes 10.3 per cent of global GDP, is responsible for generating one in four of the world’s new jobs, and for nine successive years, has outpaced the growth of the global economy.

China will take time to bounce back from Covid-19: GlobalData

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China’s inbound tourism market will take a long time to recover from the coronavirus as the country must work on repairing its brand image, which has been marred due to negative narrative in international media as well as its close ties to the virus outbreak, according to GlobalData.

Pre Covid-19, China was predicted a steady CAGR of two per cent between 2016 and 2020, reaching 63.9 million international arrivals, found the study.

China needs to work on repairing its brand image and assuring tourists that the country is a safe destination: GlobalData; tourists wearing medical masks in Yu Garden, Shanghai this April pictured

However, the fallout from the global pandemic which originated in China has severely impacted China as a tourism destination as well as Chinese travellers.

China outbound tourism is a significant contributor to the global tourism industry, accounting for 159 million global outbound travellers in 2019, according to GlobalData.

Moreover, the Chinese outbound market had the second-highest spending last year, with an expenditure of US$275 billion. As such, the introduction of travel restrictions impacted not only China as a tourism destination, but also many other destinations that rely on high-yielding Chinese visitors.

Amber Barnes, travel and tourism analyst at GlobalData, said: “China as a tourist destination will not be able to rebound quickly and it is uncertain how long it will take the tourism industry to recover. Additionally, the brand image of China as a destination may be damaged. This is due to the virus starting in China which means tourists may have fear of the destination.”

GlobalData’s latest report, Case Study: Impact of Covid-19 on Destinations, revealed that the predicted forecast of 64 million international arrivals in 2020 will be impacted due to Covid-19. International arrivals were predicted to increase from the 62.6 million international arrivals which China received in 2019.

Barnes continued: “This steady increase will change to reflect a slowdown in 2020. The uncertainty of Covid-19 indicates tourism destinations will take time to recover and travellers will have doubts and fears about travelling in the future.

“Tourism organisations and authorities must promote and reassure tourists that China is a safe tourism destination to attract tourists once Covid-19 is controlled.

“China does have the potential to recover as a destination. The country previously has shown robustness to recover from a pandemic. This was severe acute respiratory syndrome (SARS) which originated in China and quickly spread globally in 2002. This emphasises that although a lengthy process, the brand image and tourism destination can be restored, provided the relevant DMOs engage travellers with effective campaigns.”

Indonesian gov’t urged to launch publicity blitz to raise awareness of the country’s crisis response

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Indonesia’s travel trade is calling on the government to step up publicity around the country’s disaster recovery efforts and latest developments of tourist attractions amid the pandemic so that travel planners can keep up destination promotions in hopes of a quick market rebound.

Speaking at the webinar titled Facing the Impact of Covid-19 and a Glimmer of Hope for the Tourism Industry recently, Budi Tirtawisata, CEO of Panorama Group, said: “Tourism has been a big darling in the last few years. Everybody was talking about tourism. (It was considered) a low-hanging fruit, a quick win. (Now), suddenly there is no good news about tourism.

A dearth of information regarding Indonesia’s tourism recovery hinders destination marketers’ promotion efforts; a warning banner with the words “stay at home” guards the entrance gate to the Kuta Beach in Bali which has been closed to prevent spread of coronavirus

“We need a good spokesperson for the industry and having good leadership will make it easier for us in the industry to get through this. I think the leadership of the Ministry of Tourism and Creative Economy is very important here.”

Monas Tjahjono, managing director of Monas Tours & Travel Surabaya, said on a separate occasion that while the government provided regular updates on the number of Covid-19 cases, the world needed to know also the developments surrounding the tourist destinations and attractions.

Agreeing, Yulhendry Sulhatris, director of Synergy Ravelindo Tours & Travel Medan, said that his European tour operator partners still wanted to promote Indonesian tourism on their websites and social media despite the crisis, but updated information on national parks, temples, and other tourist sites were lacking.

He also bemoaned the dearth of promotional materials about the country that is available in English, citing the example of Wonderful Danau Toba’s Facebook page that is in Bahasa Indonesia. “Indonesia has VITOs (Visit Indonesia Tourism Officers) overseas, and they need us to feed them with information in English,” he said.

Noting that the Ministry of Tourism and Creative Economy (MTCE) had tweaked its slogan from Wonderful Indonesia to Thoughtful Indonesia in a bid to show Indonesia’s empathy towards the current situation, Yulhendry expressed hopes that its stance will be backed up with actions.

He opined that the Ministry needed to step up its global dissemination of accurate and timely information on the safety precautions and measures Indonesia was taking to ensure that the destination is safe to travel.

Eka Chandra Winata, country manager VITO France, said that such information is vital so they can feed the media with up-to-date information in order to bolster travellers’ confidence.

Ng Sebastian, managing director of Incito Vacations, lamented that the strict measures put into place by the Indonesian communities were not given sufficient coverage in national media, let alone internationally.

He said: “Even the people in the most remote villages in East Nusa Tenggara are diligently practising social distancing. The people of Latung Village in Flores, East Nusa Tenggara organised the traditional ritual of Keppe Banggang (gate closing) because of the (pandemic), where they not only closed road access to the village, but also the port.”

More people in villages across the archipelago were getting more aware of the pandemic and called on their family members working in the cities in the red zones not to go home during the Hari Raya holidays or they will be put under a 14-day quarantine, according to Sebastian, who added that such moves made by citizens were not heard by the international audience.

Individually, hotels and travel companies continue to engage with their clients and business partners through their own social media platforms and websites.

Monas Tours & Travel, for example, encourages its Instagram followers to take part in story-telling and quizzes, among other forms of engagement.

Norberto Rodriguez, co-founder of Come2Indonesia, a Bali-based travel company specialising in Spanish-speaking markets, said that as soon as the pandemic is over, the tour operators in Europe would be eager to sell, so the agency has been continuing promotions through social media and influencers to ensure that Indonesia remains top of mind for travellers.

WTTC urges G20 tourism ministers to steer Covid-19 recovery

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The World Travel & Tourism Council (WTTC) has called upon G20 tourism ministers to lead a united and coordinated recovery for the travel and tourism sector out of the Covid-19 crisis.

The UN body said that only the G20 has “the power to influence and drive forward a coordinated recovery effort needed to preserve the sector”.

Only the G20 can drive forward a coordinated recovery response to the Covid-19 crisis: WTTC

The Tourism Ministers meeting, due to take place on April 24, is set to discuss how to combat the crisis crippling the entire travel and tourism sector.

The Covid-19 outbreak is threatening the jobs of 75 million people around the world, with one million jobs being lost daily, according to WTTC data.

Ahead of the meeting, WTTC has praised the G20 for freezing the debt of the world’s poorest countries as a major step towards enabling them to bolster their health systems, to save lives and combat Covid-19.

Gloria Guevara, WTTC president & CEO, said: “The G20’s proven record, which powered the recovery following the financial crisis in 2008, and the recent decisive action to freeze debt proves this forum is the best platform with the speed and agility needed to drive forward the urgent actions required to set the pace and save the global travel and tourism sector, and enable it to survive and thrive.”

As such, Guevara said that WTTC proposed for the tourism ministers participating in the meeting to fully jointly commit with the private sector to four key principles to enable a faster recovery.

“This would include a seamless traveller journey with enhanced health security standards enabled through technology, developing joint public-private and G20-wide health protocols, as well as ongoing support packages for the tourism sector beyond lifting of lockdowns and into the recovery,” she said.

In detail, WTTC’s four principles to ensure swift recovery for the travel and tourism sector and the global economy following the end of the Covid-19 outbreak, are:

  • A joint public-private coordinated approach to re-establish effective operations, remove travel barriers and reopen borders. This would ensure the efficient resumption of flights, movement of people and wide-scale travel essential to re-build confidence in travel and tourism.
  • Enhance seamless traveller journey experience, combining the latest technology and protocols to increase health standards.
  • Work with the private sector and health experts to define global standards for the new normal, which is grounded in science and can be easily adopted by businesses of every size across all travel industries globally.
  • Continue providing support to the travel and tourism sector during the recovery phase, including financial aid for workers and businesses to promote a swift recovery.

Following these four principles will “reduce the recovery timeframe of the global economy and offer reassurance to travellers that the time is right once more to explore and visit”, said WTTC.

The economic importance of the travel and tourism sector to the G20 is demonstrated by the latest WTTC 2020 Economic Impact report, which shows it supported more than 211 million jobs, or 9.5 per cent of the G20’s total workforce.

The G20 includes some of the key source markets to the majority of regions around the world, with travel and tourism across the G20 representing 76 per cent of global travel and tourism GDP in 2019.

The sector also generated US$6.7 trillion to the GDP, or 9 per cent to the total G20 economy, growing by 3.7 per cent from the previous year. The comprehensive report shows this growth outperformed the overall G20 GDP growth in 2019 of 2.6 per cent in the same year.

Indonesian hotels shun layoffs with pay cuts, reduced hours

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With falling occupancy rates and the closure of more hotels as tourism dries up, a number of hoteliers in Indonesia are trying to preserve jobs by resorting to reduced work weeks and pay cuts, as well as reshuffling employees’ job duties, amid the pandemic.

One general manager at a hotel in Malioboro, Yogyakarta, who requested anonymity, told TTG Asia that during the shutdown, his staff has been focusing on general cleaning.

101 Yogyakarta Tugu hotel introduced shorter work hours to prevent layoffs amid epidemic

“With this system, the management not only avoids layoffs, but also ensures that the hotel stays clean, sanitised, and well-maintained,” he said.

Should the pandemic drag on, he has prepared a mutual cooperation scheme to get employees with higher pay to funnel part of their salaries to support those earning a minimum wage.

On the other hand, Wahyu Wikan Trispratiwi, general manager at 101 Yogyakarta Tugu, said that the hotel avoids layoffs by reducing the work week for employees.

Wikan added: “We also send staff for training during the lull and shorten hours for services such as in-room dining, as every staff member needs to take on additional duties for now. The housekeeping team, for example, has to wash uniforms, which was previously outsourced to external suppliers.”

A number of members from Indonesian Hotel General Managers (IHGM) Yogyakarta chapter recently gathered to discuss how the industry can avoid job losses and pay cuts, which could pose a long-term risk to the country’s tourism sector.

Kukuh Wibawanto, IHGM’s Yogyakarta chapter chairman, elaborated: “The impact (of Covid-19) has been deemed worse than the 1998 financial crisis, while we noticed that there are some young general managers who are nervous about having to deal with the situation. “

A lack of experience has left these young general managers at a loss as to how to negotiate with the owners to stay open, which in turn, forces them to shutter their hotels and lay off employees, Kukuh said, adding that the ability to negotiate with the owner plays an important role in ensuring business continuity.

“The general manager has to convince the owner that what needs to be considered is not just survival during the pandemic, but more importantly, how we can rebound when the pandemic is over. It will be much difficult to fight back with a new team,” he elaborated.

Kukuh cited the case of two general managers who successfully made the call to temporarily suspend operations without laying off staff, saying that their success has prompted IHGM to start online training courses to assist hoteliers faced with the difficult decision of a hotel closure.

Tackling the issue of how to cut costs without cutting staff, Kukuh advised hotels to completely turn off electricity from the outlet, including elevators and air conditioners. The management needs to cut off the TV cable and modify or terminate the order with suppliers to suit their current operating needs, as well as negotiate credit terms or payment reductions, he added.

“This energy efficiency saves expenses by more than 50 per cent, while reducing employees only cut costs by less than 20 per cent,” Kukuh said.

During closure, rankings are thrown out the window, with all employees taking on housekeeping and general cleaning duties. Employees’ workspaces are closed and moved to restaurants, with limited equipment.

Kukuh shared that high-ranking executives have to settle for less pay, while all employees are not paid service charges.