TTG Asia
Asia/Singapore Friday, 3rd April 2026
Page 1272

With HK Express acquisition, Cathay Pacific gets foot in the door of growing LCC market

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Cathay Pacific is buying budget carrier HK Express in full, with the HK$4.9 billion (US$630 million) deal expected to go through by December 31 this year.

The amount comprises a cash consideration of nearly HK$2.3 billion and a non-cash consideration of HK$2.9 billion settled through the issue and novation of promissory loan notes.

In a statement detailing the deal, Cathay Pacific said the purchase of Hong Kong Express represents “an attractive and practical way for the Cathay Pacific Group to support the long-term development and growth of its aviation business and to enhance its competitiveness”.

Cathay Pacific estimated to get 50 per cent marketshare with the acquisition

HK Express will continue to operate as a standalone airline using the LCC model, according to Cathay Pacific.

Some industry observers opine that it would make better sense for the two airlines were to operate separately, unlike in the case of Cathay Pacific integrating Dragonair.

Travelzoo.com, general manager, Kevin Shui said: “After Cathay took over Dragonair few years ago, redundancy or restructure followed. I’m interested to know how Cathay’s go-to-market strategy would look like, and whether HK Express will operate separately. It would make more sense to run a dual-band mode in future as each targets different audience.”

EGL Tours, executive director and co-founder, Steve Huen, told TTG Asia: “This is a good deal for Cathay because most mainstream airlines in the region are tagged along with an LCC subsidiary. When Cathay bought Dragonair a few years ago, we wonder why it did not operate Dragonair as an LCC.

But unlike Shui, he opined that Cathay Pacific and HK Express may not be going after such disparate consumer sets.

“Not all LCC passengers are budget conscious and LCC doesn’t mean cheap – airfare is (determined by supply and) demand. For instance, it costs me HK$5,000 for a same-day return ticket on HK Express’ Hong Kong-Osaka route while Cathay Pacific asked for HK$7,000. I chose the former because if offered the best time slot.”

He added: “Cathay Pacific may (be interested to) keep and build customer rapport for the budget market as customers may eventually move up to fly full-service (Cathay Pacific or Dragonair).”

Huen also pointed out that the acquisition could be to preempt the potential intensification of LCC competition in the future.

“Saturated capacity of the Hong Kong International Airport (has thus far been) the stumbling block of LCCs development. However, the completion of the third runway in 2024 is expected to spark off the entrance of new LCC players. Cathay Pacific may have realised this.”

He further speculated that once the deal completes, some existing HK Express routes may be slashed after reviewing passenger loads and performance.

“I reckon it’d not just crave Japan destinations but also South-east Asia.”

Meanwhile, Arrow Travel, managing director, Tommy Tam said there is concern within the travel trade about Cathay gaining bargaining power. If it goes through, the acquisition could give Cathay over 50 per cent market share.

He said: “This means that HK Express’ airfares will be less competitive than before. Still, HK Express employs direct marketing and consumers mostly skip agents and book directly, so I don’t foresee big impacts on agents.”

A Morning Star Travel Service spokesperson also said that the agency seldom uses HK Express, claiming that for group travel, there is no big difference in LCC and FSC fares.

“Even though HK Express publishes low fares, quantity is limited. It is still early to comment if airfares will be increased, and whether more tickets will be allocated to FITs or groups. As a homegrown LCC, hopefully it will be managed in a better way under Cathay’s umbrella in future.”

PATA ponders marketing tweaks for travel mart in Astana, now renamed Nursultan

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Capital city of Kazakhstan renamed Nursultan

PATA Travel Mart, which is headed for Kazakhstan this year, may have to tweak its marketing to reflect an official change in the name of its host city.

Kazakhstan has renamed its capital Astana to Nursultan to honour the nation’s outgoing leader and only president since the collapse of the Soviet Union.

Capital city of Kazakhstan renamed Nursultan

Nursultan Nazarbayev unexpectedly resigned on Tuesday, and was within 24 hours succeeded by Kassym-Jomart Tokayev, who proposed the change in name of the capital city, before parliament adopted a law making it official.

“We are still waiting for information from our host on how we should refer to the city moving forward before we change references in our marketing material,” PATA CEO Mario Hardy told TTG Asia.

The happenings in Kazakhstan will only affect PATA Travel Mart when it comes to how the trade show is marketed.

Beyond that, “it may make people want to visit the new city even more” as the historic events in Kazakhstan are likely to stir curiosity worldwide.

Meanwhile, Kazakhstan’s national flag carrier, Air Astana, stated it plans to stick to its current brand name.

Astana, which means “capital” in Kazakh, became the capital of Kazakhstan in 1997, taking over from Almaty, still the country’s commercial hub and largest population centre.

Indian trade mourns sudden passing of Praveen Chugh

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Praveen Chugh, a veteran of India’s tourism industry and president of Travel Agents Federation of India (TAFI), suffered a fatal heart attack on Tuesday, March 26.

He was at Indira Gandhi International Airport’s Terminal 2, having arrived in New Delhi on a Jet Airways flight after a TAFI managing committee meeting in Mumbai. As he was leaving the domestic terminal, he suffered a heart attack in the washroom. Doctors present tried to revive him but were unable to.

Born on October 16, 1955, Chugh was serving his second consecutive term at TAFI. He has also served as the vice chairman of the World Travel Agents Association Alliance. Recently, Chugh had taken over as Via – COO, agency sales, post the acquisition of his company, Business Travels, by Ebix Cash.

Elected president of TAFI in 2016 and 2018, Chugh also served as the president of Skal International – Delhi, president of Skal International – India and vice president of Skal – West Asia.

One of the doyens of India’s travel industry, Chugh spent more than four decades working the sector, during which he founded some of India’s largest travel companies.

Chugh first joined the hotel industry in 1974. He then worked for 15 years from 1976 to 1991 with President Travels, and was instrumental in making the company one of the top five travel agencies in north India. Subsequently, he started Pearl International in 1991 along with its promoters, and took the company from a startup and transformed it into the largest travel agency in north India and one of the top three in the country.

He then started Travel Services International (TSI) in 1999 which went on to become one of the largest online B2B consolidation companies in north India. Yatra Online acquired TSI in 2010 which led to the creation of TSI-Yatra.

Chugh has also served as a member of IATA’s Agency Programme Joint Council (APJC), alongside several agents and airlines.

The travel trade is mourning Chugh’s sudden passing.

“Praveen Chugh was man of great stature, and he succeeded in taking TAFI to new heights. It is a sad time for the entire industry as we have lost a great human and a thorough professional who kept working till the end,” said A Basheer Ahmed, managing committee member, TAFI.

Jyoti Mayal, secretary general of Travel Agents Association of India and director New Airways Travels (Delhi), shared: “Praveen Chugh was a very close family friend and a true man of the travel industry. He was always planning and thinking of the future, and was a very soft spoken and diligent person. He truly had a vision for the industry.”

“My husband, Balbir Mayal, and I, shared a very close relationship with him in business, as associations and as friends. We have travelled extensively and socialised together as a family. I think the industry and TAFI have lost a leader. We will certainly miss him. My heart goes out to his daughters Pranita and Ranita,” she added.

Indian trade mourns sudden passing of Praveen Chugh

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Praveen Chugh, a veteran of India’s tourism industry and president of Travel Agents Federation of India (TAFI), suffered a fatal heart attack on Tuesday, March 26.

He was at Indira Gandhi International Airport’s Terminal 2, having arrived in New Delhi on a Jet Airways flight after a TAFI managing committee meeting in Mumbai. As he was leaving the domestic terminal, he suffered a heart attack in the washroom. Doctors present tried to revive him but were unable to.

Born on October 16, 1955, Chugh was serving his second consecutive term at TAFI. He has also served as the vice chairman of the World Travel Agents Association Alliance. Recently, Chugh had taken over as Via – COO, agency sales, post the acquisition of his company, Business Travels, by Ebix Cash.

Elected president of TAFI in 2016 and 2018, Chugh also served as the president of Skal International – Delhi, president of Skal International – India and vice president of Skal – West Asia.

One of the doyens of India’s travel industry, Chugh spent more than four decades working the sector, during which he founded some of India’s largest travel companies.

Chugh first joined the hotel industry in 1974. He then worked for 15 years from 1976 to 1991 with President Travels, and was instrumental in making the company one of the top five travel agencies in north India. Subsequently, he started Pearl International in 1991 along with its promoters, and took the company from a startup and transformed it into the largest travel agency in north India and one of the top three in the country.

He then started Travel Services International (TSI) in 1999 which went on to become one of the largest online B2B consolidation companies in north India. Yatra Online acquired TSI in 2010 which led to the creation of TSI-Yatra.

Chugh has also served as a member of IATA’s Agency Programme Joint Council (APJC), alongside several agents and airlines.

The travel trade is mourning Chugh’s sudden passing.

“Praveen Chugh was man of great stature, and he succeeded in taking TAFI to new heights. It is a sad time for the entire industry as we have lost a great human and a thorough professional who kept working till the end,” said A Basheer Ahmed, managing committee member, TAFI.

Jyoti Mayal, secretary general of Travel Agents Association of India and director New Airways Travels (Delhi), shared: “Praveen Chugh was a very close family friend and a true man of the travel industry. He was always planning and thinking of the future, and was a very soft spoken and diligent person. He truly had a vision for the industry.”

“My husband, Balbir Mayal, and I, shared a very close relationship with him in business, as associations and as friends. We have travelled extensively and socialised together as a family. I think the industry and TAFI have lost a leader. We will certainly miss him. My heart goes out to his daughters Pranita and Ranita,” she added.

Ascott expands short-stay offerings with Citadines Connect sub-brand

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The Ascott has launched Citadines Connect, a line of business hotels with selected services, in a bid to widen its short-stay offerings.

Hotels under this sub-brand of Ascott’s Citadines serviced residence brand will have tech-enabled features such as mobile keys, self check-in kiosks, smart washing machines or laundromats, content streaming-enabled televisions, and Google cloud printers. Rooms within a Citadines Connect business hotel will mostly be studios ranging from 18m2 to 21m2.

Guests can also enjoy the convenience of Grab & Go counters offering F&B options and daily necessities, common pantry areas, meeting pods, as well as 24/7 gymnasiums. Guests are also welcome to relax at the Refresh and Recharge spaces that come complete with private napping pods with USB charging points, lockers and shower rooms.

The first two properties to debut under the Citadines Connect brand are the Citadines Connect Sydney Airport and Citadines Connect Fifth Avenue New York.

Park Hotel Group to check into Melbourne

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Reception

Singapore-based Park Hotel Group has inked a management deal with Roxy-Pacific Holdings to open Park Hotel Melbourne in 2022.

The 23-storey Park Hotel Melbourne will feature 319 guest rooms and suites, a lobby lounge, a concept restaurant and bar with alfresco terrace seating on the eighth floor as well as a fitness centre.

The new-build will offer five versatile function rooms that can be combined into a ballroom to accommodate meetings and events ranging from 20 to 200 persons.

Facilities include a bar in the lobby with a flavour of the laneway culture of Melbourne, and hotel interiors will take inspiration from Kirk’s Bazaar, a horse and livery trading centre in the mid-1800s in the area.

Located on the main thoroughfare of Little Bourke Street, Park Hotel Melbourne sits near lifestyle, arts and entertainment and dining options in the vicinity. Shopping centres such as Emporium Melbourne and Bourke Street Mall are a few minutes’ walk from the hotel.

Allen Law, CEO of Park Hotel Group, expressed optimism in the group’s latest location, given the “strong fundamentals and increased demands in the domestic and international visitor markets” in Melbourne, where saw over 80 per cent hotel occupancy in 2018.

Mobile baggage services drive passenger satisfaction: SITA

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26% of passengers used their mobile device to receive status updates on their baggage at arrival in 2018, nearly double the number in the previous year

While the adoption of technology has improved passenger satisfaction across the airport journey, the biggest jump by far over the past year was at baggage collection, according to SITA’s 2019 Passenger IT Insights.

According to SITA, passengers are demanding more mobile services in relation to their baggage and where these are available, satisfaction levels have surged. The association also said that airlines using its technology to track bags are enjoying a significant reduction in the rates of mishandling.

26% of passengers used their mobile device to receive status updates on their baggage at arrival in 2018, nearly double the number in the previous year

The research found that last year, 26% of passengers used their mobile device to receive status updates on their baggage at arrival, up from 14% in 2017. At the same time, there is a growing demand from passengers to receive more baggage information via their mobile devices.

A majority of passengers said they would use mobile notifications providing information on baggage at arrival while a similar proportion said they would use their mobiles to track their bags or to report mishandled baggage.

These mobile services significantly improved passenger satisfaction levels. In 2018, those travellers who used their mobile to receive updates at baggage collection were 8.6% more satisfied than those who relied on traditional voice announcements or flight information screens for information.

In fact, those who relied on traditional voice or screen announcements for updates ranked baggage collection as one of the lowest points in their journey while those receiving mobile updates perceived this step as one where they were most satisfied.

Peter Drummond, director of baggage at SITA, said: “Today airports and airlines are increasingly tracking bags at key points across their journey. While this tracking data is primarily used to provide better oversight of baggage and reduce mishandling, many operators are providing some, or all, of this information to passengers as a mobile service. This is being done either through the airline or airport mobile app or other notifications such as SMS.”

A potential force driving adoption of mobile baggage services is the growing number of checked bags in 2018. Drummond added: “More than 4.3 billion bags were checked in by passengers globally. This is an average of 1.2 bags per person, up from 1.08 bags per passenger in 2017. The rise in checked baggage is likely to drive demand for more services as passengers want to know where their bags are at all times. Those airports that track bags across the journey are well placed to offer this service.”

The key findings of SITA’s report are based on a survey of passengers from 20 countries across the Americas, Asia, Europe, Middle East and Africa, representing over 70% of global passenger traffic.

China signs 300-plane order with Airbus

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Agreement signed in Paris between (in the foreground) Airbus' Guillaume Faury (right) and CAS' Jia Baojun, in the presence of (background) visiting Chinese president Xi Jinping and French president Emmanuel Macron

Airbus has sealed a deal with China Aviation Supplies Holding Company for the purchase of 300 aircraft, as rival Boeing grapples with the 737 Max crisis after two fatal crashes.

The deal was signed Monday in Paris, witnessed by Chinese president Xi Jinping and French president Emmanuel Macron.

Agreement signed in Paris between (foreground) Airbus’ Guillaume Faury (right) and CAS’ Jia Baojun, in the presence of (background) visiting Chinese president Xi Jinping and French president Emmanuel Macron

The order is for 290 A320 family aircraft and 10 A350 XWB family aircraft, reflecting the strong demand in all market segments including domestic, low cost, regional and international longhaul from Chinese carriers.

According to Airbus’ latest China Market Forecast 2018 to 2037, China will need some 7,400 new passenger and freighters aircraft in the next 20 years, representing more than 19 per cent of the total demand for over 37,400 new aircraft.

By the end of January 2019, the in-service Airbus fleet with Chinese operators totalled some 1,730 aircraft, of which 1,455 are A320 and 17 are A350 XWB planes.

Aviation roundup: PAL, Cebu Pacific and Korean Air

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Philippines' outbound prospects are suffering from a weak peso, rising fares, and inflation

PAL postpones Delhi service
Philippine Airlines (PAL) has postponed the launch of flights from Delhi until further notice, attributing this to the trip cancellations that ensued from India-Pakistan border tensions.

Ticket holders of flights between Manila and New Delhi may opt to reroute their tickets to any regional destination within 30 days from the original travel date, or have the cost refunded. Affected passengers may call PAL’s reservations hotline (+63) 2 855 8888 or toll free number 1-800-I-FLY-PAL, or visit the nearest PAL ticketing office or partner travel agent where they booked their flight.

Cebu Pacific to commence Shanghai-Cebu service
Cebu Pacific will begin six-times-weekly flights between Shanghai and Cebu starting April 15, 2019. Flights depart Shanghai on the evenings of Monday through to Saturday, with just under four hours’ flying time.

Korean Air announces changes to summer schedule, new routes
Korean Air has announced changes to its flight schedule for the 2019 summer season, and new flights to Boston.

From April 12, Korean Air will launch a scheduled service between Seoul and Boston, in cooperation with joint venture partner, Delta Air Lines. Separately, the flight from Incheon to Seattle will be changed to 16.00 to “create synergy with Delta’s network within the US”.

In addition, starting June 1, the airline will begin a direct service between Incheon and Asahikawa, Hokkaido five times a week.

From March 31, flights between Incheon and Istanbul will increase from four to five times a week. The Incheon-Zagreb service, which launched in September 2018, maintains operation three times a week.

Korean Air will resume operation of its direct flight to the Russian city Irkutsk on April 22 and to St Petersburg from April 28. These routes do not operate in the winter season, but serve to provide flight options to Russia and Northern Europe during the summer.

Hotels get personal to drive direct bookings

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Hotel Technology, Direct Bookings, Hotel Distribution

Hoteliers are taking control of their direct booking channels by stepping up personalisation, guest engagement and B2B relationships, industry players were eager to show at the recent Direct Booking Summit in Singapore.

“Direct booking rates can start from one per cent to 13 or 14 per cent for various hotels. Our best bet to secure direct bookings is to make the reservation process as simple as possible for the customer,” noted Matthew Faull, executive director & senior vice president of e-commerce, distribution and IT, Swiss-Belhotel International.

Hotels eager to achieve more direct bookings

“That would also depend on the market, what their purpose of travel is, and the different requirements that follow,” he added.

One of the recommended methods is ensuring targeted content on the hotel website. For example, Dewa Phuket Resort leverages its repeat clients – some 10 per cent annually – to share content on their stay online in return for rewards.

By using content generated by guests, the hotel would not have to spend money on campaign shots, and the content can be tailored according to market and season of visit, explained Gary Zurnamer, director of partnerships travel, Stackla.

Fastrack Group’s Adrian Caruso, The Fullerton Hotel Singapore & The Fullerton Bay Hotel Singapore’s Jeff Crowe, Dewa Phuket Resort’s Olga Gergenkop, Swiss-Belhotel International’s Matthew Faull, and Stackla’s Gary Zurnamer

Some hotels have also enhanced their methods of building a strong digital presence and sustaining online customer engagement. For example, Conrad Manila has rolled out a table booking solution with conversational reservation platform Alex, developed by Global Hospitality Solutions.

Unlike a chatbot that is typically embedded in a company website or app, Alex enables hotels to reach customers directly through popular messaging platforms, and uses their preferences from previous bookings to customise the offerings presented for the next reservation.

“We’re moving from e-commerce to conversational commerce. We have to reach customers where they are, where the conversation is – and different target markets use different chat apps, each with different features and booking functions. For example, in Japan it’s Line and in Indonesia it’s Facebook messenger,” said Bernard Quek, founder & CEO, Global Hospitality Solutions.

Some hotels have taken the B2B route, establishing partnerships with neighbouring suppliers to refer visitors. Chantelle Veness, group director of sales & marketing, The Lancemore Group, shared that the Australia-based group’s property in Victoria’s Mornington Peninsula struck a partnership with a nearby popular hot spring, which directs customers to the hotel’s website.

Still, as the conversation about online strategies continues, industry players remain faithful to the human touch in hospitality.

Olga Gergenkop, resident manager, Dewa Phuket Resort, said: “We also have to be mindful of the importance of the on-site experience. We are about to roll out a programme to provide incentives to our front office staff to convert customers who have booked through OTAs into direct booking customers.