TTG Asia
Asia/Singapore Wednesday, 6th May 2026
Page 1124

Keep the love coming

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The world has seen images of bushfires destroying what tourists love about Australia, including on Kangaroo Island. Is the worst over yet?
Today is a bad day for Kangaroo Island. The conditions are not favourable. It’s very hot, 38°C, and for this afternoon, it’s predicted that winds will pick up.

You need three things for fires – heat, oxygen, and fuel – and today we will have all three. Fire services are working extremely hard to try and make sure the fires don’t break out. With the extent of the fires on Kangaroo Island, you don’t put them out; you have to contain them and hopefully, they’ll burn where they are, all of the fuel, and they’ll slowly go out unless we get significant rain. Today we’re on tenterhooks.

So to answer your question if the worst behind us, well, we hope so.

Which parts of the island are affected?
The west has been affected by fires. It hasn’t all burnt, but from Parndana in the middle of the island heading west, nearly all of the Flinders Chase National Park has been burnt. That’s at the extreme end of Kangaroo Island.

A lot of the north-west part of the island outside of the park also had catastrophic fires and has been burnt extensively. (But) if we are able to get through today, and the fire doesn’t break out, we are hopeful we can put the situation to rest (as there’s some rain predicted for tomorrow and Saturday).

But it very much depends on what occurs today. The east part of the island where our motel is, and areas such as Seal Bay to Penneshaw where the ferries come through, haven’t been affected by the fires at all. A lot of people don’t understand that the island is 150km long, so as I speak with you, the closest fire to me here in Kingscote could be about a hundred kilometres away.

And yet fire can spread very fast. What’s morale like? How are locals holding up?
I think the best way to describe morale is that it comes and goes.

I have a lady who works for me in the office, and she’s working right now (even though) her family farm was burnt to the ground. They didn’t lose their stock but they lost their houses, sheds, machinery, pastures, and fences. Everything was destroyed except for their cattle and sheep which they were able to move before the fire.

And here she is working today; she needs her job even more than ever. There’s a lot of stories like that on Kangaroo Island. They’ll have to rebuild.

(But) we are resilient and we will bounce back. The west end won’t return straightaway. It will need significant rain but farms will rebuild and restock. One thing we do know in Australia, although these are exceptional fires and they are unprecedented, when fires occur, the parks, forest and wildlife, they do bounce back.

You’ve just had a visit from the Prime Minister and the South Australian Premier.
Yes, and I was one of the tour operators that met with both of them yesterday. Their message was one of support and pledging that both federal and state governments will do a great deal (to provide) assistance in rebuilding Kangaroo Island. In fact, I think it’s up to about a billion dollars between them. They’ve also pledged a great deal of support and money to the tourism industry, because we will need to start a tourism recovery (programme).

You know, half the island is still open for business, but obviously right now, it’s appropriate that people are cancelling. We understand that as the wildfires are still prevalent.

But unfortunately with the international coverage, people are cancelling in February, March, April, May and June. That’s not really appropriate as half of the island is open for business. We’ll need tourists (more than ever) to return, or else we’ll have a double down. It’ll be an economic disaster (on top of) the destruction that has been done to property and wildlife.

A wild Kangaroo on Kangaroo Island South Australia

What is the current economic impact on your business?
We’ve got a cancellation folder and it’s pretty thick. It’s too early now to start adding it up, but (the cancellations are going to be worth) tens of thousands of dollars. At some stage, we will need the world, tourism industry, social media, TripAdvisors and meta sites to get the message out that you can visit Kangaroo Island because there’s still plenty to see.

I know that’s not (the right) message now, but it will be the message shortly.

International and Asian tourists are a significant part of your clientele. Are you concerned about the Lunar New Year approaching – a time that’s peak visitation period for Chinese-speaking markets – that tourism numbers will suffer?
I anticipate by that stage, the fires will have little impact on the island. We are cautiously optimistic that within a week the fires will be under control.

But the impact from the Asian market during that period (will stem) from the perception – due to the image of destruction and property loss on one-third of the island – that you can’t come to Kangaroo Island. This perception is why people are cancelling for (the months ahead).

You spoke of your cancellation file. Are other tourist businesses on Kangaroo Island reporting similar impacts?
We’re probably a little bit more resilient than some of the other businesses on the island. The smaller bed-and-breakfasts, and the smaller holiday places where people own one, two or three holiday units, it’s their only income/livelihood.

And because of the perception (that the island isn’t safe to visit or the fires are still raging), a lot of these businesses are threatened. They might not be in danger of burning down, but if all the tourists stay away, those businesses will be in peril.

You mentioned a tourism recovery plan. What is that going to look like?
First of all, we need to get a panel established. We’re at the stage where we know we’re going to do that. But too many people are either involved in (fighting) the fires, or trying to manage their business which has been impacted by the fires. I had two of my staff spend 12 hours the other day handling cancellations.

(But) the first thing we’ll do is (define) the message we want to get out to the Asian market, Europe, North America and the rest of Australia. A message that will say something like, don’t abandon us, there’s still plenty to see, it’s still a great place to visit. And then we will work with state and federal governments and agencies, national parks, and local council authorities and operators to get that message out. I know that social media is going to play a big part in that.

What about environmental and wildlife recovery? How long would that take?
I’m not an expert, but I know people who are working to enter areas that have experienced a fire, to assess the extent of the damage and the amount of wildlife that’s been impacted.

It’s (still) very early to say how long will it take, as some areas were minimally damaged. The north coast, normally a very picturesque and beautiful part of the island, has areas completely ravaged by fire. But (when driving it is possible to) come across an area completely untouched.

Can Kangaroo Island still be regarded as a wildlife paradise after losing so many animals to the fire?
There has been a terrible loss of wildlife and in some areas, devastating.

We went through this in 2007, when we had devastating fires. At that time, it was the biggest fire in our state’s history. I was chairman of the Kangaroo Island tourism board at the time, and I worked closely with all of the agencies to recover.

No doubt this fire event is worse, but the principle is the same. We will bounce back, Kangaroo Island is resilient, and so is the flora, fauna and wildlife. Kangaroo Island will always be a wildlife destination.

It sounds like the battle is far from over, and you certainly got your work cut out for you.
The battle is not over but we will win it. But we need people to hear (about what’s really going on). A lot of people who live all over the world have been sending their best wishes. And that does help.

Struggling Sri Lanka tourism players urge extension of debt moratorium, visa-free travel

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Sri Lanka’s tourism industry is pressing the government to extend both the free tourist visa facility, and a moratorium on loan repayments to April 2021 until the sector sufficiently recovers from the devastating Easter terror attacks that took place 10 months ago.

In a bid to revive the tourism sector post-attacks, Sri Lanka launched a series of recovery efforts, including the tightening of security measures.

Sri Lanka’s tourism sector’s recovery post-terrorist attacks has been slow

Although Sri Lanka’s tourism are showing signs of gradual recovery, the pickup has been slow.

According to official data, tourist arrivals in 2019 dropped by 18 per cent to 1.9 million from 2.3 million in the previous year, the first annual drop in more than a decade.

During a meeting with the newly appointed tourism minister Prasanna Ranatunga on Tuesday, tourism industry officials requested that the free visa facility for travellers from more than 45 countries be extended for another year to April 2021, according to The Hotels Association of Sri Lanka president Sanath Ukwatte, who was present.

Also put forth was a request to extend a year-long moratorium on interest and capital repayment of loans taken by the tourism industry, which was implemented after the bomb blasts. “We have asked that this be extended till April 2021 when tourism gets back on track,” Ukwatte said.

He added that they also discussed the long delayed consumer marketing and promotion campaign, which the minister promised to consider expediting.

Travellers from India, China and the UK – Sri Lanka’s largest source markets – are among those eligible to free visas, which first came into force in the wake of the Easter Sunday blasts to encourage arrivals.

It was due to have been lifted in January 2020 but was extended till next April by the administration of president Gotabaya Rajapaksa, who was elected last November.

Jakarta’s tourism, retail sectors hit hard by massive floods

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Massive floods that struck Greater Jakarta, and its satellite cities such as Bekasi, Bogor, Depok, and Tangerang (Jabodetabek), on New Year’s Day have affected local tourism and retail businesses.

Triggered by torrential rain on December 31, the floods have claimed 67 lives and forced tens of thousands to flee their homes. The floodwaters vary in height, ranging from 20cm to three metres.

Tourism and retail businesses in Jakarta has suffered as a result of the recent massive floods

The retail industry, which was anticipating brisk business during the holiday season, was hard hit by the floods. Indonesian Retail Merchants Association (APRINDO) estimated that retailers in Greater Jakarta have incurred losses amounting to more than one trillion rupiah (US$71.6 million).

APRINDO’s chairman Roy Mande was quoted by The Jakarta Post as saying that the disaster had forced around 400 retailers, including some 300 in Jakarta, to shutter their shops temporarily. The estimated losses, however, could be bigger because the total amount does not include losses faced by ten shopping malls and several traditional markets in the affected areas. Some shops remain closed at press time.

The Halim Perdanakusuma Airport in East Jakarta was also forced to shut down for a few hours due to the flooding, which made planes unable to take off and land. During the closure, flights were redirected to Soekarno-Hatta International Airport in Tangerang, Banten.

Hasiyanna Ashadi, managing director of Marintur Indonesia and head of the Association of the Indonesian Tours and Travel Agencies (ASITA) Jakarta chapter, said that the disaster disrupted the pickup process of tourists as the toll road linking Jakarta and Soekarno-Hatta International Airport was inundated by the floodwaters.

“Fortunately, January is a low (tourist) season in Jakarta,” she said.

Hasiyanna added that ASITA members had received enquiries on the situation from their European and Middle Eastern clients who had plans to visit this month. Though none cancelled, some have postponed their trips.

Emphasising that the floods did not hit the whole of Jakarta, Hasiyanna said tourists who were already in the city were able to proceed with tours as normal since the capital’s key destinations, such as the National Monument (Monas) complex and Dufan, were unaffected. However, it took a longer time to reach the sites due to traffic congestion caused by flooded roads.

For tourist sights that were closed, ASITA offered guests alternative destinations.

On the hotels front, the impact on business has had two extremes.

According to Hariyadi Sukamdani, chairman of the Indonesian Hotels and Restaurants Association (PHRI), hotels located in affected areas, such as Kemang in South Jakarta, suffered cancellations due to access issues. A clearer understanding of the business loss is unavailable now, as PHRI members have yet to provide a financial report.

On the other hand, hotels in unaffected zones have become safe havens for residents in the affected areas. In such properties, occupancy rates have risen by 20 to 30 per cent .

Government agencies are now tackling the recurring rainy season issue, with the Ministry of Public Works and Housing taking action to mend damaged dikes, enlarge ditches, clean out clogged drains, and widen the Cilalanang River which causes the flooding of Cipularang toll road.

Basuki Hadi Muljono, minister of Public Works and Public Housing, said two dams in Sukamahi and Cimahi, Bogor, are under construction and are expected to be completed this year.

The are further plans to widen the river banks in Jakarta to reduce flood-prone areas.

Shift to self-service and rise of super apps among Travelport 2020 trends

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Customers’ preferences are shifting towards self-service, amid the growing trend of super apps and a change in content retailing, according to a new report by Travelport highlighting the trends that may shape travel experiences in 2020.

Customers in control
Several trends highlight that customers are moving towards self-service options, with 55 per cent of those surveyed preferring to hear about travel disruption via digital communications rather than speak with a person on the phone. This is especially important when it comes to Gen Z, the future business traveller, and managing their high expectations through technology.

Growing demand for self-service among travellers in 2020: Travelport

Mobile takeover
Super apps are spreading west from their established base in South-east Asia. Super app tech giants such as WeChat, Grab and Go-Jek give their users a one-stop shop to communicate, shop online, book travel, bank, find a date, get food delivery, and pay for anything within a single, unified smartphone app. Travel brands that want to deliver holistic mobile customer experiences need to think about how they engage travellers within these super apps as well as in their own mobile channels.

Retail accelerated
In 2020, research shows that there will be an accelerated rate of change in the way travel is retailed and purchased online. This includes wider and more complex multi-content reach, more enriched and comparable offerings, more focus on relevance than magnitude, and increase in automation that enables customer self-service.

Commenting on the trends, Fiona Shanley, chief customer and marketing officer at Travelport, said: “These insights into the forces which will shape travel experiences as we start a new decade show we’re seeing rapid change in content retailing, particularly online, and an evolution of mobile travel as we all increasingly depend on our devices to help us navigate the world.

“It’s clear to see customers are driving change across the travel industry with new topics, such as the environmental impact of travel. And when an agency could successfully employ a ‘bot’ show, the 2020s will be another era of rapid change for travel.”

DOT aims to boost Philippines’ tourism infrastructure, connectivity

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Philippine tourism and transportation officials met on Tuesday (January 7) to strengthen the tourism infrastructure convergence programme which is meant to boost the country’s tourism industry with enhanced tourism infrastructure and increased connectivity.

The conference saw the signing of an MoA titled Institutionalized Leveraging of Infrastructure Program for Airport Development (iLIPAD) between the Philippine Department of Tourism (DOT) secretary Bernadette Romulo-Puyat and Department of Transportation (DOTr) secretary Arthur Tugade.

Tourism secretary Bernadette Romulo-Puyat delivering her keynote address on DOT’s measures to enhance Philippines’ tourism infrastructure and connectivity

The institutionalised convergence programme primarily aims to synchronise efforts to boost airport and route development programmes.

In her opening remarks, the tourism chief said the Tourism Infrastructure and Enterprise Zone Authority (TIEZA), the implementing agency and infrastructure arm of the DOT, is currently working with the DOTr on the possibility of funding several airports in the country to equip them with night-rating capabilities.

Tugade stressed that “all commercially-operating airports in the Philippines have to be night-rated in order that they make sense and the efficiency desired can be achieved”.

“Funding amounting to 1 billion pesos (US$19.6 million) is set for approval by the TIEZA Board in their next board meeting. We must make sure that it’s not only more fun in the Philippines, but much safer too,” Puyat said.

Puyat noted that the convergence programme leverages on the existing partnerships between DOT and the Department of Public Works and Highways (DPWH) for tourism roads, DPWH and DOTr for access roads to airports, as well as those between other agencies and the private sector.

The DOT chief touted her agency’s partnership with DOTr and Civil Aviation Authority of the Philippines in facilitating the construction of new airports such as the Mactan-Cebu International Airport and the Bohol-Panglao International Airport.

In line with the Duterte Administration’s Build, Build, Build programme and as part of the efforts to decongest the Ninoy Aquino International Airport, Puyat said that in the works is the construction of a new international airport in Daraga, Albay, as well as the expansion plans for Davao, Iloilo, Kalibo, Puerto Princesa and Laguindingan international airports.

Auckland pioneers local advocacy destination guide on WeChat

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Auckland Tourism, Events and Economic Development (ATEED) and WeChat have launched the Auckland WeChat Mini Program in Guangzhou, China, to provide a way for Auckland’s Chinese-speaking community to recommend the best of the destination to Chinese visitors in a real-time, live chat environment.

The ATEED-developed Mini Program, which was first piloted in February 2019 in Auckland, is aimed at connecting Chinese locals with visitors, thereby providing the latter with “a more local and authentic experience”, said ATEED general manager destination Steve Armitage.

Auckland launches tourism app with WeChat to connect Chinese travellers to locals; AJ Hackett Bungy New Zealand attraction pictured

Developed in partnership with an Auckland-based software developer, ATEED publishes user-generated content by locals and visitors that highlights their experiences around the region.

New Zealand tourism minister Kelvin Davis said: “As more and more Chinese tourists choose to travel New Zealand as FITs, the Auckland WeChat Mini Program will become an important platform for connecting these tourists with all that Auckland has to offer.”

“Considering there are over a billion monthly active users on WeChat/Weixin, this is a great opportunity for Auckland to raise its profile and promote its tourism offerings to the Chinese market.”

China is New Zealand’s second largest visitor market, and for Auckland, Chinese visitors are the highest spenders, contributing more than NZ$960 million (US$639 million) in tourism spend annually.

Armitage said the number of Chinese FITs visiting Auckland continues to grow and these visitors are moving away from traditional ways of finding out more about places they want to visit.

“Travellers nowadays want recommendations of what to do and where to go at their fingertips and this mini programme allows for that interaction between visitors and locals,” he said.

Amadeus and Air India ink distribution deal

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Amadeus and Air India have signed a new distribution agreement that will give travel sellers in and outside of India access to the airline’s full content.

The airline will benefit from “the world’s largest and most diverse travel seller community”, using professional sales technology, underpinned by the Amadeus Travel Platform, said the companies in a joint statement.

Air India and Amadeus sign new distribution agreement

Working with Amadeus will help accelerate Air India’s growth in 2020 and beyond, an important step in the airline’s vision and renewed relationship with Amadeus.

Cyril Tetaz, executive vice president, airlines, Asia Pacific, Amadeus, said: “Amadeus’ simple, open and agile system will allow Air India to innovate, experiment and collaborate to create new products which will add value to customers and create upsell or cross-sell opportunities.”

Air India’s strengthening of partnership ties with Amadeus comes at a time when the airline has decided to discontinue distributing its content through Sabre GDS, after a 20-year relationship.

Sojern extends multi-channel advertising solution to all hotels

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Digital marketing solutions provider Sojern has made available the same enterprise-grade technology powering marketing campaigns for some of the world’s biggest travel brands to independent hotel and chain properties.

Sojern’s Pay On The Stay has been popular with hotel customers for some time. Offered as a direct booking alternative to a hotel’s distribution deals with OTAs, the digital marketing solution delivers highly personalised advertising to consumers across multiple devices and digital channels such as Facebook and Instagram, video, display ads, and search, said the company in a statement. The targeted ads and content then drive potential customers to the hotel’s website to book directly, it added.

Sojern now makes available its digital marketing solutions to smaller hotels via commission or subscription basis

Sojern claims the platform solves the problem of hoteliers’ over-reliance on OTAs for bookings by helping them to identify in-market travellers, and using advertising to drive direct bookings and increase web traffic on the hotel’s own website, while fostering direct customer relationships for the hotel.

Additional programme benefits include complimentary ad creative, A/B creative testing, translation services, and local market and competitive insights.

With Pay On The Stay, customers work with Sojern as part of their overall distribution strategy to drive direct bookings through digital channels. In the commission model, Sojern takes on the risk of running digital media campaigns and hotels only pay for completed stays.

The other solution is Pick Your Plan, priced at a fixed monthly fee. Customers pull from their marketing budgets to leverage Sojern’s branding and performance marketing solutions to drive web traffic, build brand awareness, and overcome seasonality.

“Today, it’s easier and cheaper than ever for a hotel to build a website and accept bookings online, but attracting qualified in-market travellers to their site is an ongoing challenge. Which hotelier has the time, budget, or expertise to master marketing across search, Facebook, Instagram, display, video, mobile, native and the next big thing – particularly when they’re competing with multi-billion-dollar ad budgets from the OTAs?” said Kurt Weinsheimer, Sojern chief solutions officer.

“Sojern has been looking at travellers’ behaviour across the mobile and digital web since 2007, and providing solutions to the biggest travel brands on the planet to increase their share of direct bookings and meet their performance KPIs. We realised there was an opportunity to turn this expertise into simple solutions for hoteliers with smaller budgets who didn’t want to take on the risk of a traditional media insertion order model.”

Aviation roundup: Qantas, Singapore Airlines and more

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Qantas expands Japan service

Qantas has become the first airline to launch non-stop flights between Melbourne and Tokyo’s Haneda International Airport.

The year-round flights to Haneda, which will operate daily from March 29 March, 2020 with an Airbus A330 aircraft, will replace the airline’s existing service between Melbourne and Tokyo’s Narita International Airport.

The flights are expected to save travellers more than an hour commuting into the city and complement Qantas’ existing daily flights from Sydney to Haneda which the Australian national carrier has operated since 2015.

Qantas has also made improvements for customers flying from Haneda Airport, allowing eligible customers to access the Priority Lane at the airport’s security checkpoint, as well as Japan Airlines’ Sakura Lounge.

Customers already booked to travel from Melbourne to Narita will be automatically transferred onto these services or can make alternative arrangements.

As well, the airline has launched new seasonal flights from Sydney to Sapporo, coinciding with the busy ski season in Japan.

Qantas is the only airline to connect Australia directly with the Hokkaido region and the service is the national carrier’s fifth route between Australia and Japan.

The carrier will also extend its seasonal service to Sapporo for another year, with the flights operating thrice weekly during the 2020-21 ski season from December 14, 2020 to February 27, 2021. It will utilise an upgraded A330 to offer more than 10,000 seats on the route.

Vietjet links Ho Chi Minh City and Pattaya

Vietjet has commenced direct flights between Ho Chi Minh City and Thailand’s coastal destination of Pattaya, via U-Tapao International Airport.

The Ho Chi Minh City–Pattaya route operates four times per week on Monday, Wednesday, Friday, and Sunday. The flight takes off from Ho Chi Minh City at 13.25 and arrives in U-tapao at 14.40, while the return flight departs from U-tapao at 11.25 and arrives in Ho Chi Minh City at 12.55.

SIA to boost Kolkata services

Singapore Airlines (SIA) will introduce a fifth weekly flight to Kolkata, India, from March 29, 2020. On the same day, the airline’s regional wing SilkAir will cease services to the city.

From March 29, 2020 to October 24, 2020, the Singapore-Kolkata route will be available five times weekly on Monday, Wednesday, Friday, Saturday, Sunday. SQ516 will depart Singapore at 21.00 and arrive in Kolkata at 22.35, while return flight SQ517 will depart Kolkata at 23.50 and arrive in Singapore at 06.40.

Currently, SIA operates four weekly flights and SilkAir operates three weekly flights to Kolkata.

SIA’s Kolkata services will continue to be operated by the Airbus A350-900 medium-haul aircraft, which features 40 business class and 263 economy class seats.

Customers with existing bookings on SilkAir’s Kolkata flights on and after March 29, 2020 will be re-accommodated on SIA’s flights.

SIA to fly direct to Brussels

Singapore Airlines (SIA) will launch non-stop flights from Singapore to Brussels, starting October 25, 2020.

Operated on a Airbus A350-900 aircraft, flight SQ304 will depart Singapore on Wednesdays, Thursdays, Fridays and Sundays at 23.55 and arrive in Brussels at 06.50.

The return sector, operated as flight SQ303, will depart Brussels on Mondays, Thursdays, Fridays and Saturdays at 11.20 and arrive in Singapore at 06.55. SIA will operate the Airbus A350-900 on these flights.

Jetstar enters codeshare partnership with Air France and KLM

Jetstar Asia will be launching a codeshare cooperation with both Air France and KLM for 12 selected routes in South-east Asia, while Jetstar Airways will partner with KLM.

The codeshare partnerships will allow Air France and KLM customers to connect in Denpasar and Singapore.

Customers who book with Jetstar Asia, Jetstar Airways, Air France or KLM will benefit from an expanded network of travel options as well as a seamless travel experience with single ticket itineraries and through-checked baggage.

Meals and refreshments are included for Air France and KLM customers booked on a single itinerary when travelling on a Jetstar Airways or Jetstar Asia flight.

Air France and KLM customers will also enjoy access to a wider range of destinations in South-east Asia by connecting onto Jetstar Asia flights in Singapore, as Air France and KLM place their KL/AF codes on 12 destinations operated by Jetstar Asia.

KLM is also planning to implement its KL code on select Jetstar Airways routes, which will provide KLM customers with itineraries beyond Denpasar to four destinations in Australia operated by Jetstar Airways: Adelaide, Melbourne, Perth, and Sydney.

Digital Travel APAC powers up its fifth edition to accelerate personalisation in the new decade

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Brought to you by Digital Travel APAC

Digital Travel Summit APAC, a leading gathering of top travel professionals across various verticals in Asia is returning for a fifth run this year, with its Perfecting Travel Personalisation central theme being delivered through new conference formats and an even stronger line-up of speakers.

The three-day conference will see eCommerce, Digital Marketing and Customer Experience leaders coming together to make strides in the biggest movement of the travel industry – Perfecting Personalisation for digital savvy travellers.

Taking place from April 20 to 22 April at the Resorts World Sentosa, Singapore, Digital Travel APAC 2020 will connect top minds from Asia’s most successful airlines, hotels, OTAs, meta-search platforms, tours and activities, car rentals, cruise lines and tourism boards. The myriad of travel verticals, coupled with a strong profile from the attending delegates will enable high-level peer-to-peer discussions throughout the event.

A turnout of over 700 travel professionals is expected for the event this year.

Personalisation at the core

Leveraging digital technologies to deliver highly personalised travel experiences continue to be the definitive key to success for travel businesses in the new decade. With this in mind, Perfecting Travel Personalisation takes centre stage at Digital Travel Summit APAC 2020.

The programme on Day 1 is focused on achieving personalisation at scale, while the future of CX (Customer Experience) takes over on Day 2.

As with previous years, the Technology Evaluation Roundtables will be held one day ahead of the conference (April 20) for travel brands to benchmark their technologies against their peers, and to meet next generation travel technologies and their providers.

Excellent takeaways

Attendees of Digital Travel Summit APAC 2020 have much to gain from the high quality discussions and actionable insights expected of the annual event. With powerhouses such as Singapore Airlines, Shangri-La, and Grab representing the speaker line-up, the audience is guaranteed to not only learn from the best of their category, but also get the unique opportunity to cross-learn from relevant case studies, all in the convenience of a single location.

New features to look forward to

Digital Travel Summit APAC 2020 will debut several fresh features, one of them being new sub-categories for the speaker panel.

A new panel focusing on Tourism Boards will join the programme, focusing on these organisations that take the lead in destination marketing and are often a key driver in increasing demand for a travel service at a given location. Tourism Boards that will share their success stories include Spain, Japan, and New Zealand – all of which are speaking at the event for the first time.

To cater to delegates looking for focused discussions on a specific area of interest, two new track sessions have been added to the conference agenda. Country clinic sessions dedicate themselves to increasingly lucrative markets such as India and Indonesia, while “How to” roundtable sessions see attendees forming small groups to engage in discussions on a set of hot travel challenges.

“We’re very excited to come back to Digital Travel in 2020. The travel industry has gone through a paradigm shift, travellers are much more tech-savvy than ever. They expect digital experiences to be incorporated into their travel experiences, so digital personalisation is more important now than ever. I think the new formats we are introducing will help travel businesses of all sectors to find the solutions they are looking for.”

– Gladys Caligagan, Conference Director, Digital Travel APAC

Event fast fact:
Digital Travel APAC 2020
April 20 – 22, 2020
Resorts World Sentosa, Singapore.

Readers of TTG Asia can use the code ‘TTG20’ for 20% of prevailing rates.

Visit www.digitaltravelapac.wbresearch.com for more information.
This event is organised by Worldwide Business Research,  the world’s biggest large-scale conference company and part of the PLS group, one of the world’s leading providers of strategic business intelligence with 16 offices worldwide.