TTG Asia
Asia/Singapore Tuesday, 16th December 2025
Page 1083

New travel platform BlackBook touts largest hotel inventory with flexible rewards system

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Singapore-developed integrated travel management platform BlackBook, which “seeks to solve traveller pain points”, will be available worldwide by December 2019.

Offering the largest hotel inventory of over 1.8 million hotel listings, BlackBook will feature trip planning and management features and many soon to be released travel-related services.

BlackBook offers the largest hotel inventory of over 1.8 million hotel listings

Through its multi-sourced travel engine, BlackBook says travellers will be able to book hotel stays at highly competitive rates via the platform’s price benchmarking service that sifts through 9.5 million search points daily, making it “ideal for deal-hunters seeking the best prices”. The system is also able to sieve through price disparities around hotel details – a longstanding issue faced within the travel industry.

Additionally, BlackBook users will not need to search for separate third-party reviews of shortlisted hotels as the engine integrates reviews from multiple sources, making it easier for users to research and make their final selection.

“It was important for us to be able to offer clarity as we aggregate information from various travel suppliers and engines with varying categorical differences – such as calling rooms differing names – and to do that in our deduplication efforts without losing data integrity. BlackBook Uno, the backbone of our app, lets us do this, ensuring that it doesn’t matter who we procure from, large global distributors or small territorial suppliers, or how well categorised their inventory is,” said Ravinder Namboori, CTO of BlackBook.

The platform also offers a rewards programme which provides travellers greater flexibility as they can use points accrued through bookings across multiple hotels or chains to either offset their next stay, pay for a drink at the hotel lounge or convert straight into cash.

“Having worked in the hospitality industry for several decades, I’ve noticed a gap in terms of rewards and travellers either getting locked into other proprietary programmes or be offered rewards that are mostly unreachable by a large majority of the audience. It can be very inflexible,” said Iqbal Jumabhoy, CEO and founder of BlackBook.

He added: “From what we know of the industry, 17 per cent of top tier airline travellers and 24 per cent of hotel members has ties to more than one loyalty programme. This means that points are trapped in various loyalty programmes at any one time, which can be a bane for travellers, especially when those programmes limit travellers to using points within a single hotel group. BlackBook was developed to set the bar right for rewards and to provide a one-stop suite experience like no other.”

Marriott inks deal with AWC to open trio of Thailand hotels

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Marriott International has signed agreements with Thai hospitality firm Asset World Corporation (AWC) to open three hotels comprising nearly 1,550 rooms in Thailand between late 2020 and 2024.

Under the agreements, AWC is expected to open a 248-room Courtyard by Marriott in late 2020 in Phuket, as well as a 900-room Marriott Marquis hotel and a 398-room JW Marriott hotel, both in Pattaya.

From left: Asset World Corp’s Stephan Vanden Auweele and Wallapa Traisorat sign deal with Marriott International’s Craig Smith and Rajeev Menon to open three hotels in Thailand by 2024

Situated at the heart of Phuket Town, the Courtyard by Marriott Phuket Town is expected to fly the Courtyard by Marriott brand flag following a strategic renovation of the Metropole Phuket Hotel. The hotel will offer two F&B outlets and approximately 2,000m² of meeting space.

Expected to rise in Central Pattaya within AWC’s mega-scale, mixed-use destination, the JW Marriott The Pattaya Beach Resort & Spa and Pattaya Marriott Marquis Hotel combined will offer 1,298 guest rooms; 11 F&B outlets; and approximately 10,000m² of convention, event and meeting spaces.

AWC’s mega-scale, mixed-use destination project comprises an array of indoor and outdoor retail spaces, as well as luxury accommodations. The construction of the project is expected to be completed in 4Q2023 and be ready to open in 2Q2024.

AWC is one of the largest owners of Marriott International properties in Asia-Pacific (excluding China), with more than 4,200 rooms across Thailand.

Hadiprana to take over management of The Chedi Club Ubud

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The Chedi Club Tanah Gajah Ubud, is set to be taken over by a brand-new hotel management group, Hadiprana Hospitality.

The formal handover from the resort’s longtime operator, Singapore-based GHM, is set to take place on January 1, 2020. The rebranded property will be called Tanah Gajah, a resort by Hadiprana.

Both the group and the resort are named after the late Hendra Hadiprana, an Indonesian architect and designer behind properties such as the InterContinental Bali Resort and the Legian Bali as well as the five hectare-property moored in the lush rice fields of Ubud.

Hendra’s heirs are launching Tanah Gajah as a tribute to the patriarch and to further his legacy and his commitment to Indonesia’s arts and culture scene while fostering sustainable relationships with nearby communities, said the company in a statement.

“We’ve had a terrific run with GHM,” said Sekaraya Hadiprana Surjaudaja, the architect’s granddaughter, and a principal in the new organisation. “My grandfather and GHM founder Hans Jenni were collaborators, who became great friends, and who together ushered this property onto a global stage, to great acclaim. Now we embark on a new journey, to elevate our guest experiences to the next level”.

Hyundai picks up controlling stake in Asiana Airlines

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A consortium led by South Korean construction firm Hyundai Development Company (HDC) has been named as the preferred bidder to acquire a 31 per cent stake in Asiana Airlines, according to a Reuters report.

The airline’s top shareholder, Kumho Industrial, put up its 31 per cent stake for sale as it came under pressure from Asiana creditors to reduce debt at the loss-making carrier, said the report.

Hyundai wins bid for stake in Asiana Airlines

The consortium of Hyundai and brokerage Mirae Asset Daewoo offered nearly 2.5 trillion won (US$2.2 billion) for the stake, new shares to be issued by Asiana, and interests in the airline’s two budget carriers and other affiliates, such as budget carriers Air Busan and Air Seoul, according to media reports.

The offer scuppered a rival two trillion won bid from a group led by budget airline Jejuair’s parent Aekyung, the reports said.

Kumho did not disclose the offer price but said the Hyundai-led consortium was the “most qualified candidate to help normalise Asiana’s management and secure its competitiveness in the mid and long term”.

Funds from the stake sale, which is expected to be completed by year-end, would go towards paying debts and investing in new businesses, according to local reports.

The loss-making Asiana Airlines was put up for sale in April to secure liquidity. As of the second quarter of this year, the carrier’s debt reached 9.6 trillion won, due to rising competition from budget airlines and falling tourism traffic to Japan.

Thai Airways, TAT mark 60th anniversaries with new campaigns

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The Tourism Authority of Thailand (TAT) has partnered Thai Airways International (THAI) to push out campaigns aimed at promoting tourism to the country, as part of both organisations’ 60th anniversary celebrations in 2020.

The partnership was announced by TAT governor Yuthasak Supasorn and THAI president Sumeth Damrongchaitham at a joint press conference last week.

TAT’s Yuthasak Supasorn and Thai Airways’ Sumeth Damrongchaitham mark the partnership between both companies on new campaigns to boost Thailand’s inbound tourism

Yuthasak said that TAT is very pleased to cooperate with THAI as they both share the same goal to boost inbound tourist arrivals and encourage Thai people to travel locally to generate national income.

Promotional campaigns will be targeted at diverse age groups, namely, silver tourists, millennials, and Gen X to boost inbound travel to Thailand, which will generate more national revenue throughout next year.

TAT will also support marketing activities by providing in-depth information on tourism activities conducted, especially those that attract foreign tourists, so that THAI can include them as part of their tourism packages to sell to tourists.

Some of these activities include the Amazing Thailand Marathon Bangkok (February 2, 2020), the annual World Wai Kru Muay Thai (March 17), the Great Mekong Bike Ride, and international sports events such as women’s professional golf tournament LPGA and the MotoGP.

THAI and TAT will also synchronise their activities to boost inbound tourism. For instance, during wet season of the annual Amazing Thailand Grand Sale, the airline will offer a THAI Pass Plus to boost inbound tourism. Both parties will also publicise information on THAI’s campaigns to attract more tourists to Thailand.

THAI will also join in TAT’s efforts to promote responsible tourism, such as the tourism authority’s Thailand Reduce Waste campaign which aims to reduce the generation of trash and single-use plastic by travellers.

Yuthasak added that TAT’s marketing goals for 2020 include keeping Thailand in the world’s top six countries with highest tourism revenue by generating a 10 per cent increase in revenue or approximately 3.7 trillion baht (US$122 billion), and increasing sustainability in tourism.

Joint projects of TAT and THAI in 2020 include the THAI Pass Plus campaign which lets passengers use their THAI or THAI Smile boarding pass to obtain discounts or souvenirs at stores participating in TAT’s Amazing Thailand Grand Sale nationwide. TAT will also collaborate with THAI overseas offices to offer privileges and special price air tickets for passengers visiting Thailand.

THAI will also roll out the 60th Still Flying special campaign on its 60th anniversary for senior tourists who are still eager to travel. Other packages and activities will also be launched on this occasion.

JW Marriott Singapore South Beach

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Exterior

Location
Situated across from Suntec City and just two train stops from the Marina Bay entertainment and business district, the 634-key hotel is located conveniently above the Esplanade MRT station.

Attractions such as the National Gallery Singapore, Civilian War Memorial, Gardens by the Bay, and Esplanade – Theatres on the Bay, as well as popular shopping malls Marina Square and Raffles City, are within walking distance.

Rooms
The rooms are beautiful and modern, with a tad of quirkiness. There is even an aluminium rocking chair, designed by Philippe Starck, that sits in rather charmingly quaint incongruity to the modern decor.

The in-room IPTV enables guests to easily control their curtains and blinds with the push of a button. Room service can also be ordered via the IPTV.

We stayed at the hotel’s Club Deluxe Room which is furnished with a king-sized bed, sofa bed, and a mirrored wardrobe.

As Club Deluxe Room guests, we enjoyed exclusive access to the Executive Lounge to enjoy breakfast, afternoon tea, evening hors d’oeuvre and evening cocktails. We only stayed at the hotel for a night, and could only experience the evening cocktails. Still, we were impressed by the wide selection of hot and cold drinks and desserts.

F&B
Of the hotel’s eight F&B options, the NCO Club is its latest addition. It opened in April 2018 with four eclectic concepts. Madame Fan serves traditional Cantonese cuisine from wok to cuisine, and has an intimate, classy atmosphere. Fish Pool is a champagne, caviar and oyster bar. And to top it off, the diving pool centrepiece comes alive on Friday and Saturday nights with mermaid performances. Stags’ Room is an intimate wine room and lounge featuring a private reserve of vintage and exclusive wines from Americas and Australia, offering well-heeled guests an authentic private estate experience, while Cool Cats is a cocktail bar with live music performances.

Breakfast at Beach Road Kitchen serves up an international buffet, including Indian, Chinese, Japanese and Singaporean favourites. I was especially impressed with the noodle station as it featured a wide selection of noodles of different colours and textures, alongside an equally impressive variety of vegetables and meat selection, on top of two soup flavours, tom yam and fish. The roti prata was equally memorable as the bread was soft and not oily, accompanied by thick and creamy dhal curry.

Another restaurant is Akira Back, a contemporary Japanese restaurant which offers an extensive menu with modern twists.

Facilities
The hotel has two Sky Gardens, the Ebb6 and Flow18, offering aerial views of the city. The Ebb6, an open air area with a swimming pool on Level 6 is a vantage spot to view the F1 Race, while Flow 18 at the top of the hotel offers a spectacular view of Singapore’s skyline.

Besides a fitness centre and spa, the hotel also features a total of 1664m2 meeting and event space. The ballroom, located within a restored 1930s heritage building adjacent to the hotel, can accommodate up to 280 people, banquet style with a mezzanine to cater for 50 seats banquet style. There are 15 rooms located at Assembly, one event venue at The NCO Club and one outdoor venue at Ebb6.

Service
Superb. Upon arrival, the concierge greeted us by our names before escorting us to the front desk. The check-in process was speedy and the fruit basket and snacks in the room made us feel more welcomed.

When we went to the Executive Lounge with our laptops to work, the receptionist offered to find us a port where we could plug our wire in. She also asked if we needed an adaptor and offered us a drink.

Verdict
A luxury business hotel with a resort feel. Its enviable address, within the city’s business hub and close proximity to key tourist attractions, makes it ideal for both leisure and business travellers.

Rates From S$568 (S$416)

Contact jwmarriottsingapore.com

– Additional reporting by S Puvaneswary

Resignation of Sri Lanka’s tourism chief prompts fear of further delays to tourism recovery efforts

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Sri Lanka Tourism Promotion Bureau’s (SLTPB) chairman Kishu Gomes resigned on Thursday after just nine months on the job, a move that is likely to further delay key global marketing campaigns in the country’s crisis-hit tourism sector.

Gomes, who told TTG Asia that his resignation is effective from Friday, November 15, said that he was stepping down to enable a new administration to appoint a newcomer to the post, in line with traditional practice as Sri Lankan voters head to the polls on Saturday to elect a new executive president.

Sri Lanka Tourism Promotion Bureau’s chairman Kishu Gomes resigns

The former tourism chief underwent a tumultuous period dealing with the crisis in tourism after arrivals nosedived following the Easter Sunday attacks on three churches and three luxury hotels. “Arrivals have recovered from a drop of 80 per cent in the immediate aftermath of the April bombings,” he said.

Gomes was confronted with a drawn-out bureaucratic processes which heavily delayed the launch of key global public relations and marketing campaigns that were designed to aid tourism recovery.

The sudden departure of Gomes is set to further delay the global campaigns, according to The Hotels Association of Sri Lanka’s president Sanath Ukwatte. “We have been struggling to launch the global public relations and marketing campaigns in key markets. (Gomes’) resignation means further delays and going backwards,” said a worried Ukwatte.

The crisis in management has been exacerbated by the appointment of six chairmen in the past 4.5 years to this position. The SLTPB chief is appointed by the Tourism Minister and is normally a political appointee.

New infrastructure developments to lift status of South Kalimantan as tourism destination

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South Kalimantan has upgraded facilities at Syamsudin Noor airport in Banjarmasin to raise its status from a domestic to an international airport, as the local government looks to boost foreign and domestic arrivals.

President Joko Widodo is expected to inaugurate the Syamsudin Noor International Airport on November 20, according to Dahnial Kifli, the head of the province’s tourism agency in Jakarta.

A series of infrastructure enhancement projects across South Kalimantan is aimed at increasing the destination attractiveness; Menara Pandang Banjarmasin in Banjarmasin City pictured

The expanded 77,569m² terminal will be able to accommodate seven million passengers a year – five times more the capacity of the old terminal – featuring eco-friendly design with plenty of open-air spaces.

Eyeing inbound growth, Dahnial believes that the airport will start serving international routes after it officially becomes an international airport, on the back of an enlarged runway and bigger apron in the new terminal to accommodate larger aircraft.

“We have approached AirAsia to talk about the opportunity to open a direct flight from neighbouring countries to South Kalimantan,” he said, adding that the international routes would benefit foreign tourists as they did not need to transit in Jakarta or other major cities in Java en-route to South Kalimantan.

Dahnial said that the local government would also construct Samudra port in Tanah Bambu regency to improve accessibility to North Penajem Paser and Kutai Kartanegara, two regencies in East Kalimantan that the president has named as potential sites of Indonesia’s new capital. He added that the new port would have the capacity to accommodate cruise ships and big vessels.

Furthermore, the infrastructure development projects launched across the province is part of the regional government’s efforts to develop tourism to reduce reliance on the mining sector, said South Kalimantan vice governor Rudy Resnawan.

The mining sector currently contributes 31 per cent of total regional revenue (PAD) while tourism makes up around 20 per cent. The regional government has set an ambitious target for tourism to contribute to almost 60 per cent of PAD in the coming years.

Rudy added that South Kalimantan will focus on creating more tourist attractions. “We will turn former mining sites into tourist spots,” he said, citing Pengaron Blue Lake in Banjar Regency as an example.

Rudy said he would step up promotion efforts to woo foreign tourists as well as provide incentives and ease licensing processes to lure investors. “Our major goal is to make South Kalimantan a national major tourist destination,” he said.

Fachrul Rezani, owner of Putera Mandiri Wisata Tour, said that the vice governor’s idea to transform former mining sites into tourist destinations sounded promising. For example, Seran Lake and Galuh Cempaka Lake, which were previously mining company Galuh Cempaka’s open-pit diamond mine, are popular tourist attractions today.

After becoming an international airport, Fachrul expects Syamsudin Noor to have direct routes that connect the province with neighbouring countries, especially Malaysia, Brunei, and Thailand. He believes that the routes will further grow inbound traffic from these countries, which are currently major source markets for South Kalimantan.

“Tourists from Malaysia and Southern Thailand usually come to South Kalimantan on pilgrimages. They like to visit the cemeteries of Muslim figures, such as Syekh Muhammad Arsyad al-Banjari who wrote Sabilal Muhtadin. This book is taught at schools and universities in Malaysia and Southern Thailand,” he said.

Fachrul also expects South Kalimantan to build a convention centre soon because the province recently hosted multiple large-scale business events, including City Sanitation Summit in September.

He hoped that facilities and amenities in South Kalimantan would be fully ready by the time North Penajem Pasar and Kutai Kertanegara in East Kalimantan officially becomes the country’s administration centre.

“Now there is already a new road that connects Batulicin in South Kalimantan and North Penajem Paser in East Kalimantan. This road cuts travel time from 10 hours to about four hours,” he said.

Vietnam’s booming domestic tourism a growing market force

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Vietnam’s industry players should look to tap into the rapidly growing segment of high-spending domestic tourists which remains a key driver of growth in the country’s travel sector, claim hoteliers.

As Vietnam’s middle-class continues to grow and rising levels of disposable income are spent on travel, domestic travel is rapidly on the rise.

Domestic tourism remains key driver of Vietnam’s tourism sector; Ti Top Island at Halong Bay, Vietnam pictured

According to figures from Vietnam National Administration of Tourism, domestic tourists increased by 6.8 million to more than 80 million in 2018.

In 2018, out of Ho Chi Minh’s 36.5 million visitors, 29 million were domestic tourists. Hanoi welcomed 28 million visitors, of which 22.5 million were locals. Meanwhile, 4.7 million out of Danang’s total 7.7 million arrivals were Vietnamese, and 7.2 million of the 12.5 million tourists who visited Quang Ninh were locals.

As a swathe of new destinations emerge and leading hospitality brands spread their reach to outlying areas, hoteliers say that the domestic market holds huge potential.

Andrew Langston, senior vice president – business development at Centara Hotels and Resorts, said: “One of Vietnam’s major strengths is its very robust domestic travel sector, which is at an all-time high. Many Vietnamese choose to travel and spend within the country, even more so as new resorts create new experiences and locations. This is a market that hotel operators should not underestimate.”

The Thai brand recently unveiled an ambitious plan to open more than 20 properties in Vietnam by 2024.

Local travellers are also playing a key role in driving business growth for hotels opening in lesser-known areas.

Best Western Hotels and Resorts is gearing up to open a property in emerging Vung Tau, which has been on the radar of investors and developers due to undergoing and imminent development and the construction of a new airport in neighbouring Dong Nai province.

Olivier Berrivin, managing director, international operations, Asia, said: “This is a popular seaside resort that already draws many local visitors from Ho Chi Minh City.”

This year, Anantara opened a property in the emerging coastal destination of Quy Nhon. Regional general manager IndoChina, Pieter van der Hoeven, said that currently the significant majority of tourism in the area is domestic.

He added: “We must remember the rapidly-growing Vietnamese middle-class who has a thirst to explore their own country, which drives significant demand, even more so for relatively new destinations such as Quy Nhon.”

AirAsia X flies into deeper loss in 3Q but higher passenger load factor

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AirAsia X in its latest 3Q2019 financial results report revealed that the carrier suffered a deeper net loss of RM230 million (US$55 million), up from a net loss of RM198 million in 3Q2018.

But AirAsia X Group’s CEO Nadda Buranasiri claimed that the carrier has put up “a commendable performance”, in view of “irrational pricing from competitors and overall yield which was affected by the introduction of exit tax”.

AirAsia X suffered a deeper net loss of RM230 million (US$55 million) in 3Q2019

“AirAsia X Malaysia’s network optimisation strategy is gaining momentum over the past few quarters as the company has focused primarily on its core markets supported by a healthy passenger load factor,” he added.

“With the addition of two aircraft year-on-year and the introduction of new routes in Greater China and Japan, as well as capacity reconciliation exercised post the termination of Auckland, the company has made a commendable effort in improving passenger load factor.”

AirAsia X reported revenue of RM1.01 billion – a decline of six per cent year-on-year from the previous year’s RM1.08 billion on the back of a total of 1.5 million passengers in 3Q2019, two per cent marginally lower year-on-year.

However, it also delivered a stronger operating performance as net operating loss in 3Q2019 reduced by 68 per cent year-on-year to RM69.5 million.

Furthermore, passenger load factor improved by one percentage point year-on-year to 81 per cent despite an increase in fleet size, with two additional aircraft deployed and the launch of five new routes.

On AirAsia X Group’s outlook for the remainder of the year, Buranasiri said: “The company has seen moderate passenger growth when compared to the previous year due to global economic and geopolitical challenges. That being said, the appetite for air travel in the region has remained robust and as a group, we have exercised capacity discipline and embarked on a sustainable fleet and network growth program in line with consumer demand, particularly in emerging and developing Asian destinations where demand for value-driven air travel remains strongest.”

In light of recent news that Malaysia had its air safety rating downgraded by the US Federal Aviation Administration (FAA) to a Category 2, AirAsia X said that it is confident that Malaysia will restore its Category 1 safety rating soon by keeping the lines of communication open.

AirAsia X Malaysia’s CEO Benyamin Ismail shared that even though the FAA’s downgrade of Malaysia’s air safety rating was disappointing, the airline remained committed to supporting the Civil Aviation Authority of Malaysia (CAAM) and industry colleagues in developing and maintaining the highest safety standards.

“AirAsia X has achieved IATA’s IOSA accreditation, which is a global benchmark for upholding the highest safety standards, and will continue to maintain current daily operations to Honolulu in the US via Osaka, Japan,” he said in a statement. AirAsia X is currently the only Malaysian airline that has flights to the US.

Following the downgrade, the CAAM has vowed to regain its status as a Category 1 regulator within 24 months.