A case for chatbots

Among the benefits that chatbots can bring to the travel industry are after-hours customer service, and the ability to amass qualitative data for market research, Bronwyn White, co-founder, MyTravelResearch.com, says

3 lessons travel marketers can take away from Japan

When it comes to travel marketing, it is not always about the numbers, Russell Young, managing director, Asia Pacific, Sojern, says.

Travel brands must up customer experience to win in APAC

When it comes to customer satisfaction in Asia-Pacific, many travel brands are falling short. Mao Gen Foo, head of Southeast Asia, Qualtrics gives his two cents on why this must change for brands to stay competitive

How to attract bookings from Millennials via mobile

To better understand the behaviours of Millennial travellers looking to book travel via mobile, Mike Murray, founder of TripCraft, identifies the following no-no's for hoteliers (although it's also valid for anyone who has a product to sell)

Upgrading travel industry training for the 21st century

David Topolewski, CEO of Qooco, urges a rethink of travel industry training programmes with greater use of technology It is 16.30 in the afternoon, and...

Maximising Asia’s millennial travel opportunity: no longer flight of fancy

Criteo's executive managing director, Asia-Pacific Yvonne Chang takes a look at how travel brands can tap and grow the millennial market “We travel, some of...

Building well-being in the workplace

Well-being is key to keeping staff motivated and retaining them. Flight Centre Travel Group managing director Singapore, Suyin Lee, shares how employers can invest...

Meaningful conservation

There’s a very simple conservation strategy that I believe in. Essentially, it is based on making animals worth more alive than dead. An essential part...

How places can become sustainable

Much is being said and written about “sustainable travel” and “responsible tourism”. The focus has been mostly on the role of travel companies in...

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