Expert Opinions

Caesar Indra, president of Traveloka, shares how travel has evolved due to the pandemic, and the important role that superapps now play in this world of digitalisation

Maxim Sevastianov, CEO of Traveknowledgy, looks at the factors travel businesses need to consider before deciding on automation, and whether automation is right for their business or not.

Angel Llull Mancas, Booking.com's vice president and managing director Asia-Pacific, discusses why stakeholders need to have a unified approach to help support Asia-Pacific travel sector's walk towards recovery

As the pandemic accelerates the adoption of alternative payment methods, ensuring a payment system that is not only seamless and secure, but tailored to local preferences is crucial to drive aviation's recovery, says Roc Harry, head of global enterprise eCommerce, APAC, Worldpay from FIS.

As the travel industry makes its long and slow trek to recovery, airlines have to find operational efficiencies to ease their financial burden. Sébastien Fabre, CEO, SITA for Aircraft, believes that the answer lies in technology adoption and sustainable actions

Robert Williams and Lada Shelkovnikova, partners at Withersworldwide, assess the impact of the Covid-19 outbreak on operators and the hospitality industry as a whole, and the measures employers and hoteliers ought take to manage the health risks and concerns of travellers.

Among the benefits that chatbots can bring to the travel industry are after-hours customer service, and the ability to amass qualitative data for market research, Bronwyn White, co-founder, MyTravelResearch.com, says

With the pandemic rewriting the playbook of travel providers, Nuno Guerreiro, regional director, South Asia Pacific at Booking.com, shares the keys to unlocking future growth opportunities in the new normal

Charles Ng, vice president of AI enterprise, Appier, sheds light on how AI can help businesses navigate the explosion in traveller data for more meaningful engagement and longer-term value.

Well-being is key to keeping staff motivated and retaining them. Flight Centre Travel Group managing director Singapore, Suyin Lee, shares how employers can invest...