Expert Opinions

Destination content technology company Smartvel's CEO Inigo Valenzuela breaks down the digital best practices from top tourism boards and identifies what DMOs can do to better engage visitors on their websites.

Helen Wen, vice president of sales and marketing (Asia Pacific) avionics, at Collins Aerospace, shares why aviation players need to move away from legacy systems and embrace the digital transformation wave and innovation to deal with the changing demands of the industry.

Low Kiang Wei, medical director of International SOS, shares five tips that business travellers should take note of when met with medical emergencies in unfamiliar environments.

With vaccine rollouts fuelling the restart of travel, and more destinations around the world reopening to vaccinated travellers, the hospitality industry will need to adapt to a changing travel landscape in order to ride the recovery wave, says Joon Aun Ooi, president, Asia Pacific – Wyndham Hotels & Resorts.

Everyone just wants to be the next Airbnb or Grab. But the real opportunity lies somewhere else. Simon Akeroyd, vice president corporate strategy & business development, Amadeus Asia Pacific, explains why and where.

When it comes to customer satisfaction in Asia-Pacific, many travel brands are falling short. Mao Gen Foo, head of Southeast Asia, Qualtrics gives his two cents on why this must change for brands to stay competitive

Todd Handcock, president Asia Pacific at Collinson, examines why it is crucial for travel providers to keep the conversation going with customers amid the coronavirus crisis, and how brands can continue to inspire travel and build consumer confidence to drive post-pandemic recovery.

As the travel industry makes its long and slow trek to recovery, airlines have to find operational efficiencies to ease their financial burden. Sébastien Fabre, CEO, SITA for Aircraft, believes that the answer lies in technology adoption and sustainable actions

Jay Jhingran, general manager of The Continent Hotel Bangkok, shines a light on the technologies that lay hidden from the view of guests, but that can serve as strong enablers for hoteliers.

Singapore Institute of Technology's associate professor of hospitality business, Detlev Remy, discusses the importance of upskilling today's hospitality workforce and how that can benefit them and the hospitality industry of the future.