Expert Opinions

BeMyGuest's latest study, Future Watch, reinforces the observation that Asia remains a traditional market and digitising travel experience products is still in the early stages. CEO Blanca Menchaca shares a snapshot of the findings

Helen Wen, vice president of sales and marketing (Asia Pacific) avionics, at Collins Aerospace, shares why aviation players need to move away from legacy systems and embrace the digital transformation wave and innovation to deal with the changing demands of the industry.

Indonesia has the perfect landscape and resources to make it one of the most spectacular tourist destinations on earth. But getting to that point will require design-led thinking and a flexible approach to engineering planning, opines Varman Ramachandran, Aurecon’s country director for Indonesia and client director – energy, resources and manufacturing for Asia.

Mark Meehan, managing director, Asia Pacific, Middle East and Africa (APACMEA), Travelport, examines how brands can cash in on the booming experience economy.

Low Kiang Wei, medical director of International SOS, shares five tips that business travellers should take note of when met with medical emergencies in unfamiliar environments.

Stuart Stacy, vice president, managing director Asia-Pacific at Adara, shares how travel marketers need to gain deeper audience insights and adopt data-driven solutions to ramp up personalisation and deepen brand loyalty amid a flattening trajectory of the travel market.

Andrew Cannington, general manager Asia-Pacific at LivePerson, urges travel companies to adopt conversational commerce to enhance the user experience, which will in turn lead to higher customer satisfaction and return bookings.

Kevin Phun, practitioner and lecturer in sustainable tourism, explains how changing the way we travel can play a part in preserving the intangible cultural heritage of places.

The Tourism Authority of Thailand argues why shutting down elephant tourism camps in South-east Asia isn’t a sensible solution, and urges proper solutions and management practices to be put into place to handle the problems surrounding elephant tourism, citing recommendations from the Asian Captive Elephant Working Group (ACEWG).

Mike Tansey, Accenture's managing director and travel & hospitality industry lead for Asia Pacific, Africa, Middle East & Turkey, examines why greater collaboration of data between airports and airlines will provide passengers with a seamless and personalised experience.