Íñigo Valenzuela, CEO of Smartvel, breaks down the dilemmas when it comes to consumer data and offers his two cents on how airlines can go about obtaining data with the trust of their passengers
As travel companies increasingly look to data to guide business decisions, Olivier Ponti, vice president insights at ForwardKeys, lays out the path between big data and big results.
Jay Jhingran, general manager of The Continent Hotel Bangkok, shines a light on the technologies that lay hidden from the view of guests, but that can serve as strong enablers for hoteliers.
Charles Ng, vice president of AI enterprise, Appier, sheds light on how AI can help businesses navigate the explosion in traveller data for more meaningful engagement and longer-term value.
As 2018 draws to a close, Hotelbeds' senior executives delve into some of the key talking points of the year, and share their outlook going into 2019.
While technology will enable travel agents to keep the competitive edge, it's ultimately the human touch that makes the difference in a high-tech world, says Thuan Dao, CEO of Bedlinker.
Alex Tan, vice-president sales & operations Asia-Pacific of TrustYou, stresses why customer feedback is important to a hotel, and offers ideas on how to motivate guests to give them
Cindy Choo, regional account director of Reuter Communications, rounds up the top travel apps and platforms in use in China, and how best to target the Chinese luxury traveller
Vasudevan Venkatakrishnan, director of business development at Ruckus Networks Asia Pacific, lays out how an efficient network system can elevate the hotel guest experience to new levels,