Hotelbeds and City Expert link arms to offer concierge service

From left: City Expert's Enrique Ybarra

Hotelbeds Group and Spain-based tourist information firm City Expert are joining forces to offer a specialised concierge service within hotels.

The Guest Experience Desk initiative will allow guests booking through Hotelbeds with information about a destination, as well as the sale of activities, tickets for events and transfers.

From left: Hotelbeds Group’s Javier Arévalo and City Expert’s Enrique Ybarra

The new service will begin in Spain’s main tourist destinations including Madrid, Barcelona, ​​Palma de Mallorca, Tenerife, Las Palmas de Gran Canaria, Seville, Benalmádena, Málaga, Cádiz, Córdoba and Jerez, among others.

Following Spain, both companies aim to extend and replicate this collaboration model in other popular and emerging destinations internationally, with Dubai as the next target market.

Javier Arévalo, director at Ancillary Bank of Hotelbeds Group, said in a statement: “Traditionally, the information points (or tour desks) have been located in holiday destinations. However, now there are many destinations which are undertaking great initiatives to enrich the proposal for independent travellers who seek to live local experiences… This alliance is a response to the new dynamics of the market.”

Roger Moragues, destination lead for Ancillary Bank at Hotelbeds Group, added: “With the partnership of City Expert, we offer a personalised service to hotel guests that allows them to enjoy a wide portfolio of experiences in destination, assisted by a local team of experts. At the same time we customise our proposal to the hotelier, with the possibility to divert some tasks normally handled by the concierge. ”

The Ancillary Bank business of Hotelbeds Group distributes ancillary products (excursions, event tickets, theme parks, cruises and car rental products) through two sub-brands: Carnect, the car rental distribution specialist that offers more than 500 car rental providers, and Isango! a leading B2C tours and activities website.

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