Hotelbeds sets up Covid-19 update service

Hotelbeds has launched a convenient subscription service where both hotel partners and clients can receive Covid-19 updates through WhatsApp and Facebook Messenger.

Clients and partners will be able to access details of the force majeure that Hotelbeds has placed on bookings worldwide till April 30. Through the new service, clients can also access information on how to modify and cancel bookings on the company website.

Clients and partners of Hotelbeds can sign up for the subscription service

The declaration of force majeure entailed that travellers could cancel both refundable and non-refundable bookings without cancellation charges, if done within a stipulated time, and subject to some exclusions.

Hotelbeds is also going ahead to cancel travellers’ bookings and waive cancellation fees for destinations where hotels have been asked to close their doors by local authorities. Accompanying services, such as car rental, transfers, activities and theme park bookings, will also be cancelled without charges.

Hotel partners interested to know about how changes in travel restrictions impact their bookings can now receive updates through the new channels. They can also obtain answers to commonly-asked questions through an interactive menu, or request direct responses from the Hotelbeds’ operations team.

Gareth Matthews, marketing and communications director, Hotelbeds, said in a statement announcing the launch of the service: “To all our clients and hotel partners our there, I’d just like to say that we recognise that these are very tough times, but we want you to know that we will be with you all the way, right now and when you and your customers and guests are ready to go again.”

Hotelbeds will be taking “further actions” over the weeks and months ahead to “fulfill this promise”, said Matthews.

In the meantime, clients and partners can sign up for the new subscription service on the Hotelbeds’ Covid-19 website.

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