Casper Urhammer, CEO, Contiki Holidays
CONTIKI Holidays has introduced two policies under its new Freedom Guarantee scheme that allows customers greater convenience when making and altering bookings.
This move comes on the back of the agency hoping to embrace what it understands to be an appetite for flexibility among its core segment of millennial travellers.
The first Zero Change Fees policy allows customers to change their chosen trip, departure date or even destination at no additional cost. The customer will then owe the difference for switching to a more expensive trip or be refunded for choosing a less expensive trip.
The second FlexDeposit policy gives customers the option to rollover deposit that they’ve already paid as credit towards a future Contiki trip, valid before their 36th birthdays, or transfer the amount to a friend within five years of the original booking. For travellers age 36 and above, the credit can be used with one of Contiki’s sister brands, such as Trafalgar and Insight Vacations.
“When it comes to booking travel, at Contiki we believe that a more non-committal approach to trip changes and deposits will resonate strongly with our travellers and deliver on a millennial expectation for more flexibility,” said Casper Urhammer, CEO of Contiki Holidays.