TTG Asia
Asia/Singapore Thursday, 15th January 2026
Page 671

UNWTO brings tourism for transformation to UN General Assembly

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The United Nations General Assembly met on May 5, 2022, where it held a first-ever session dedicated to tourism and its role in inclusive recovery and growth.

The high-level debate was convened by the president of the General Assembly, Abdulla Shahid, in collaboration with the UNWTO.

Shahid: tourism is especially critical for small islands and developing states

UNWTO secretary-general Zurab Pololikashvili stressed that “now is the time to build resilient and peaceful societies, and tourism can help make this happen. Tourism is a leading provider of opportunities because it is based on people, builds bridges and helps create a better tomorrow for people everywhere”.

UN deputy secretary-general and chair of the Sustainable Development Group, Amina J Mohammed, noted: “Every part of the United Nations system, including the World Tourism Organization as its specialised agency for the sector, can leverage tourism to help us achieve the Sustainable Development Goals – from inclusive growth to gender empowerment and biodiversity protection.”

Shahid also emphasised the importance of tourism, particularly for small islands and developing states.

“We face a critical opportunity to not only reboot tourism, upon which so many are dependent for their jobs and livelihoods, but to transform it to make it more resilient, more sustainable and more responsible,” he said.

A Fireside Chat, chaired by CNN International anchor Richard Quest, reflected the challenges faced through tourism’s recovery, addressing how best to reconcile potential trade-offs between the need for economic growth and creating jobs with advancing efforts for overall sustainability.

The debate featured a special roundtable discussion focused on tourism with an emphasis on inclusivity. This was followed by another roundtable discussion on accelerating the climate-friendly transformation of tourism, with the concluding third roundtable discussion focused on re-invigorating investments in tourism.

The debate also laid the foundations for the potential inclusion of tourism as a topic of annual debates or thematic sessions within the UN General Assembly.

Sabre maps the new normal of travel

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Sabre Corporation released a new global travel industry study, Mapping Travel’s New Normal, which identifies prominent shifts in travel.

Across 20 countries in EMEA, APAC and the US, the wide-ranging study involved both quantitative and qualitative research with over 500 decision-makers from airlines and travel agencies – the study highlighted the different areas of focus as both sectors seek to capture opportunities for recovery and for future growth, including technological investment priorities by global regions.

Sabre’s new global travel industry study identifies prominent shifts in travel (Photo: Sabre)

Participants were questioned about the impact of the pandemic on their customers and their businesses, as well as the implications for the future of the travel industry.

The findings saw more than a third of airline and agency leaders indicating their positive outlook of travel returning to pre-pandemic levels by the end of 2024, with a further third believing it will happen in 2025 or beyond. 82% of airlines executives surveyed responded that they expect the combination of business and leisure to be even more prominent post-recovery.

Responses on “revenge travel” had 68% of travel leaders forecasting a higher spend from consumers on their future travel plans, and that travellers are considering more decision factors before committing to a trip.

More than half of agencies surveyed stated they are spending more time researching new tools, services and technologies; this is a particular area of focus in APAC, for 71% of responding agencies.

92% of travel agencies surveyed indicated that they want the support of travel technology partners to create a more seamless experience in terms of shopping, booking and fulfilment, while 89% responded that they want useful tools to personalise travel.

96% of airlines surveyed expect enhanced possibilities to offer growth opportunities and improved customer service and satisfaction scores.

Sabre’s senior vice president of airline global sales and accounts, Darren Rickey, said: “One thing that struck us as we were carrying out the research was the unprecedented pace of change in the past few months.

“This of course presents an enormous opportunity, but it also puts strains on travel businesses who must adapt their plans, processes and operations to address these potential changes,” he added.

Key trends identified by surveyed agencies include the importance of organised and connected trips to cut through travel complexities for customers; the ongoing prominence of domestic and regional travel and the challenges (and opportunities) for business travel recovery.

Major trends identified for airlines participating in the survey include increasing consumer bookings protection, the growth of “bleisure” as a catalyst for potential corporate travel recovery, and offering more sustainable flight options to meet customer demands.

Airlines are also focused on increasing domestic and regional routes, and how new product formats (organised and connected trips) can help optimise recovery opportunities while creating increasingly personalised experiences for travellers.

“Our latest Sabre research has highlighted a degree of optimism across the travel ecosystem,” said Andy Finkelstein, senior vice president, global agency sales and corporate solutions, Sabre.

“However, it also suggested that not all travel leaders may be ready for these potential changes if they happen quickly. The survey indicates that there is a clear need for agility, transformation and collaboration so that travel agencies, airlines and other industry players can ensure they are in a position to identify these changes, strategise for future growth opportunities and improve the experience for the traveller.”

Arabian Travel Market opens next week with upsized content

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Tourism professionals will descend next week onto Dubai for Arabian Travel Market 2022, with more than 20,000 visitors and over 1,500 exhibiting companies expected during the four-day showcase.

Kicking off on May 9, the event will see 112 countries featured on the show floor, from Japan to Italy.

Arabian Travel Market 2022 will kick off on May 9 in Dubai

Industry professionals will have the opportunity to meet and discuss the latest trends from a cross-section of travel, including technology, transport, sustainability, events and business.

Danielle Curtis, exhibition director ME – Arabian Travel Market, said: “Arabian Travel Market 2022 will reiterate the importance of the travel industry as we continue to address the challenges of Covid-19 while also outlining how we drive the industry forward.

“The tourism industry has rebounded incredibly well. As a result, we have seen a clear uptick in participation, with floor space increasing by over 85 per cent compared to the previous year, and Middle East exhibitor space eclipsing 2019 levels.”

In line with this year’s theme of The future of international travel and tourism, ATM 2022 will unveil new technology that will eliminate the need for business cards and allow exhibitors and visitors to share details, brochures and marketing material via innovative scanners and badges.

Further underscoring the technology focus is the revamped and rebranded ATM Travel Tech event, previously called Travel Forward. Informative sessions include a presentation by NEOM on the company’s strategy for creating memorable experiences, and Emaar Entertainment’s forecast on the future of visitor attractions, traveller trends, distribution, attraction tech and guest experience.

The inaugural ATM Draper-Aladdin Start-up Competition, which was launched earlier this year, will see 15 travel, tourism and hospitality start-ups pitch for US$500,000 of funding and potentially a further US$500,000 of investment as part of the hit TV show, Meet the Drapers.

Making their debut at the live show, ARIVALDubai@ATM forum and the Global Business Travel Association will focus on current and future trends for tour operators and attractions.

ATM will also include in-depth buyer forums dedicated to India and Saudi Arabia, live interviews with aviation and hospitality experts, and will feature the return of ILTM Arabia with its focus on the lucrative luxury travel market.

Capitalising on the growth of regional tourism investment, the ITIC-ATM Middle East Summit – hosted jointly by ATM and the International Tourism Investment Conference – will spotlight access to project finance in the post-Covid era and include a high-profile ministerial session.

This year’s in-person event will be followed by the third instalment of ATM Virtual, which will take place on May 17 and 18.

La Vie Hotels & Resorts brings Yoo hotels to Australia

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La Vie Hotels & Resorts has secured the exclusive rights to bring Yoo Hotels to the Pacific and will open Australia’s first By Yoo hotel in Melbourne in early 2025 – a joint venture between Owners DCF Property Group and M Property.

Nu By Yoo will be located in the heart of South Melbourne, situated next to ANZAC Station and close to the Royal Botanic Gardens. The hotel will boast 88 guestrooms, ground floor restaurant, intimate bar, spacious gymnasium and pool. The restaurant will partner with a local well-known chef to weave food and beverage experiences into the guest journey.

Nu By Yoo will be located in South Melbourne

The hotel will be part of a mixed-use development, with 43 one- to four-bedroom residential apartments – occupiers of the apartments will also benefit from Nu By Yoo’s concierge services and hotel facilities.

Craig Bond, managing director of La Vie Hotels & Resorts, said: “We are so excited to be introducing a brand that is truly born from design and authentically fits the mould of a lifestyle-led design hotel to the Australian market. If the pandemic has shown us anything, it is that people are wanting to feel connected and when travelling, be transported to a place that inspires and excites while factoring in the local idiosyncrasies of the community. Nu By Yoo is going to do just that.”

He added: “We feel the Australian market is ready for a new hotel brand and one that takes design and lifestyle to a new level. Bringing Yoo Hotels to Australia is a game changer, and while we plan on opening our first By Yoo Hotel in Melbourne, we have plans to take the brand to other major capital cities and premier resort locations around the Pacific. We are seeing strong demand from owners for the Yoo brand and we are excited to make further announcements in the coming months.”

Founded in 1999 by international property entrepreneur John Hitchcox and the renowned designer, Philippe Starck, Yoo has evolved into a recognised residential lifestyle brand.

Yoo group chairman, John Hitchcox, shared: “We are delighted to bring Yoo Hotels to Australia and to have La Vie Hotels & Resorts as our exclusive management partner. We know how much Australians appreciate good design and we could not think of a more compelling city to launch Yoo Hotels into the Australian market than Melbourne.”

Pattaya players ready for strong tourism restart

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Sustainable weddings at The Apurva Kempinski Bali

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The Apurva Kempinski Bali has teamed up with like-minded partners to present the Sustainable Wedding Package, each bringing its own expertise to help plan the perfect wedding with the earth in mind.

Designmill makes the decorations from recycled paper, while using wooden chairs, potted plants, hanging natural fabric and printed customised motifs. Ethical fashion SukkhaCitta creates the wedding dress, with Puri Ata and Taga Woodcraft providing its locally handmade crafts as a sustainable wedding gift.

Plan an eco-themed wedding with The Apurva Kempinski Bali’s Sustainable Wedding Package

For food and beverage, Tanamera Coffee, Plaga Farm and Balian Water will work alongside to plan the menu, while remaining committed to respecting the ecosystem and communities that they work with.

Vincent Guironnet, general manager, The Apurva Kempinski Bali, shared: “By introducing new initiatives, we strongly believe that we can inspire people to incorporate sustainability into all aspects of their daily lives. This becomes even greater when partners come together, generating new ways of thinking, and making a difference.”

Other efforts by the resort include replacing single-use plastic with biodegradable products, and using the rooftop space to grow greens for a more sustainable kitchen. Other projects include the ‘Linens for Life’ programme, which provides free face masks made from clean and hygienic discarded hotel linen to people in the local community who are in need; and the ‘Soap for Hope’ programme that provides at-risk people with access to soap, by cutting and disinfecting the resort’s soap to form new soap bars.

For more information on the Sustainable Wedding Package, email: weddings.bali@kempinski.com.

Matt Goldberg to succeed Stephen Kaufer as Tripadvisor’s CEO

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Tripadvisor has named Matt Goldberg its chief executive officer.

Goldberg will succeed co-founder and long-time CEO, Stephen Kaufer.

With over 20 years of leadership and experience in strategy and operations across a number of leading media, advertising, and consumer-facing companies under his belt, Goldberg will return to the travel sector to innovate within the industry and leverage the platform’s reach and community trust. He foresees many opportunities to create value for travellers and partners alike.

Previously, Goldberg was executive vice president for North America and global operations for The Trade Desk. He will take on his new position at Tripadvisor from July 1, 2022 and will be based at the company’s Needham, Massachusetts headquarters.

voco Melbourne Central makes several new hires

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Newly-opened voco Melbourne Central has appointed Erik Stuebe as general manager, and Christine Bridge as director of sales & marketing.

Prior to this move, Stuebe was general manager of InterContinental Melbourne The Rialto, a position he held for the past six years. In addition to being voco Melbourne Central’s general manager, he is also the area general manager for Victoria and Tasmania.

Meanwhile, Bridge brings with her a depth of experience and knowledge having held various leadership positions during her eight years with IHG Hotels & Resorts.

Accor debuts virtual job fair in Thailand

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Accor is launching its first-ever virtual job fair in Thailand from May 9 to 13, 2022. Over 450 jobs will be available during the event, where candidates can access the platform to organise virtual interviews, share their CVs and learn more about the group’s opportunities across over 30 hotels and resorts in Bangkok, Phuket, Hua Hin and Pattaya.

The group’s collection of brands in Thailand includes Sofitel, SO/, MGallery, Pullman, Swissôtel, Mövenpick, Grand Mercure, Novotel, Mercure, ibis, and ibis Styles.

They offer plentiful opportunities for interested candidates – from the economical ibis hotels, suitable for those looking for a vibrant, and playful working environment; the premium Pullman Hotels & Resorts, perfect for those seeking a dynamic workplace with strong attention to detail; to luxury brands like Sofitel for those passionate about extraordinary service moments.

Accor’s first-ever virtual job fair in Thailand will feature over 450 available jobs

Working in hospitality covers a range of departments such as the front office, F&B, finance, marketing, sales, and more. Referring to its team members as Heartists – a contraction of ‘heart’ and ‘artist’, the Heartist ethos represents the way in which team members do everything from the heart with passion, whilst mastering the art of welcoming and serving others.

Additionally, Accor is committed to allowing people from all social origins to learn new skills, empowering them to grow and develop their talents, and enhance their professional opportunities.

Despite the recent challenges faced by hotels, tourism has long been a thriving industry and Accor anticipates record growth in the years ahead.

The Thailand Accor Job Fair website is now live in both English and Thai.

Liberating the visually-challenged through travel

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In July 2019, Amit Jain, founder of Rising Star Tours and Travels (RSTT), had met a few visually-challenged individuals and learnt that their most unfulfilled desire is to travel.

Being part of the tourism industry, he took it on himself to create a platform that helps visually-challenged people to travel. He wanted to give this community an experience that they would never have dreamt of.

RSTT hopes to give the visually-challenged community great travel experiences

Jain shared that travel for visually-challenged persons usually involves a day trip where they were taken someplace and brought home by the evening. If it was an overnight stay, the quality of the accommodation was compromised and there were limited volunteers on the trip to ensure the comfort of the travellers.

He said: “So, I ensured that on all of our trips, the stay is in a good four-star or five-star hotel. For every three visually-challenged participants in the trip, we have one assigned volunteer who looks after their needs.”

The first trip that Jain organised was a trip to a small picturesque hamlet called Pangot located in the state of Uttarakhand. Following that, RSTT has organised 10 similar trips to domestic, as well as international destinations like Jaipur, Goa, Jim Corbett, Thailand and Dubai, where the group size for each trip ranges from 50 to 70 people.

RSTT is now preparing for its 12th trip to Shimla on May 12.

Jain reaches out to various bodies working for the welfare of the visually-challenged to create awareness about such tours, such as the National Association for the Blind, All India Confederation of the Blind (AICB) as well as newspapers and online groups dedicated to the visually-challenged.

Response has been overwhelming and they are unable to accommodate all who are interested to join their trips, Jain added. Unlike at the beginning, where many were sceptical and he had to convince people that such tours were possible for the visually-challenged community.

His efforts paid off as over time, RSTT received very positive feedback from those who had travelled on their trips.

A recce of the destination is done before planning the trip, and the RSTT team discusses with hotels and other stakeholders involved, like transport providers, to sensitise them about the needs of visually-challenged individuals. Even the volunteers are educated on how to deal with the group.

“Frankly, visually-challenged tourists are the same as a ‘normal’ tourist. They like to dance, sing, listen to music or take a dip in the pool. They experience the same rush, when say someone with sight would feel while on a jungle safari,” explained Jain.

Presently, the finances of these trips are managed in a three-way arrangement: RSTT contributes the first part, the second part by sponsors, and the third part is managed by the visually-challenged participants themselves.

Jain said: “A very nominal contribution is taken from the traveller to maintain their dignity and keep their commitment level high; in the past, what had happened was that many individuals didn’t turn up even after confirmation.”

He shared his future plans of organising more of such trips but with financial constraints, many requests will be turned down. He also hopes to organise similar trips for people with other disabilities.

He also spoke of creating a mobile application where people who want to volunteer on such trips can submit their details and be involved.

Jain explained: “For example, if a visually-challenged person is travelling to Mumbai on his own and wants the service of a volunteer who can help him to explore a certain part of the city, an interested person can offer his or her service. However, there will be no money involved in such an arrangement.”