TTG Asia
Asia/Singapore Thursday, 22nd January 2026
Page 1624

Garuda moves all international flights to Terminal 3

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Garuda Indonesia has yesterday moved its international operations to Terminal 3 of Jakarta Soekarno-Hatta International Airport.

The departure of Kuala Lumpur-bound flight GA820 and the arrival of GA823 from Singapore marked the start of Garuda’s operations from the new terminal.


Terminal 3 of Jakarta Soekarno-Hatta International Airport; photo credit: Indonesia’s Ministry of Tourism

The Indonesian national carrier has moved its domestic operations to Terminal 3 in August 2016, becoming the first airline to operate from Terminal 3. Other Skyteam alliance members will follow after Lebaran, which falls in June this year.

Pahala Mansury, president and CEO of Garuda, said: “Garuda is optimistic that Terminal 3 International will not only be a move to improve infrastructure and transportation service with global competitive advantage but also a milestone for the development of tourism (in Indonesia).”

Garuda will in stages operate 26 check-in counters and increase its executive lounge capacity to 350 seats for business class and 56 seats for first class passengers, which is twice the current capacity at Terminal 2.

The airline will operate 36 self check-in outlets and 10 boarding gates by July.

Further liberalisation needed for ASEAN aviation

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In the last decade ASEAN has come a long way in its aviation development but AirAsia Group CEO Tony Fernandes wants to see more done to grow the industry further.

“ASEAN has made huge improvements but it still (has) a long way to go to become truly open like Europe,” said Fernandes, urging further liberalisation of the region’s aviation sector during the recent WTTC Global Summit in Bangkok.


Fernandes and WTTC’s Scowsill speaking with media 

“What we need to look at is common ownership… Joint ventures are less efficient than full ownership, unlike Ryanair and easyJet in Europe,” he elaborated.

A common visa for the region is still clearly lacking too, especially since ASEAN as a single travel destination product is already available, Fernandes pointed out.

What’s also needed is better planning and development of airport infrastructure in the region, urged Fernandes. “China is probably the only one in Asia ahead of the curve in terms of airports… Everyone builds terminals but forgets that aircraft need to land; (sometimes) there is only one runway.”

But the airline chief is “very optimistic” of ASEAN’s aviation sector, citing Thailand’s rapid passenger traffic growth as an example, as the country is now adding Utapao to Suvarnabhumi and Don Mueang airports as the third international gateway.

Furthermore, he also counts Vietnam as one of the key markets in South-east Asia to look to. AirAsia is gearing up to enter the country with its recent announcement to start a joint venture with local partners. “You can’t be in ASEAN without being in Vietnam,” he commented.

As well, Fernandes sees potential to bring longhaul visitors into ASEAN with its intention to open more longhaul destinations from Europe and North America after AirAsia X’s Honolulu service begins next year.

“I wonder why we’re not flying Dubai-Bangkok, Tassaporn (CEO of Thai AirAsia)! We need to give flydubai a run for its money,” quipped Fernandes, during a shared session on the summit sidelines with Gary Chapman, president of group services & dnata at Emirates.

TTG Asia breaks for Labour Day

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TTG Asia will be taking a break on Monday, May 1, as it is Labour Day in Singapore. News will resume on Tuesday, May 2.

New hotel openings: April 22-28, 2017

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The latest hotel openings and announcements made this week

Hilton Jiuzhaigou Resort
The 426-key hotel in Sichuan’s Jiuzhaigou features rooms of at least 46m2 in size and 10 villas between 320 and 460m2. All rooms have 49-inch TVs and high-speed Internet while executive rooms also come with private balcony and lounge access. Recreational facilities include a spa, 24-hour fitness centre and kid’s club. The hotel’s 1,522m2 of meeting and event space is spread across seven function rooms, a foyer and a pillar-less Grand Ballroom for up to 1,300 people. F&B options are Open, an all-day dining restaurant; Simmer for Sichuan hot pot; Xang Xung for Tibetan specialties such as barbequed yak meat; and Jiu lobby lounge.


Hakone Kowakien Ten-yu
Fujita Kanko has opened an onsen resort in Japan’s Hakone, a hot spring destination near Mount Fuji. All 150 Japanese-style rooms have private open-air hot spring baths overlooking the scenery. Most rooms have beds, and can accommodate additional guests with futons. Resort facilities include a spa, a restaurant and bar/lounge and two hot spring facilities, one of which has an open-air infinity-style bath. Set in the Hakone Kowakien complex, guests have access to more dining and leisure facilities, including Soba Kihinkan, a Japanese soba noodle restaurant, an amusement park and botanical garden.


Somerset Jeju Shinhwa World
Ascott’s first property on Jeju Island is a 344-unit serviced residence that is part of the Shinhwa World integrated resort. Each unit has a kitchen, separate living and dining areas, a balcony, wine chiller, washing machine, dishwasher and a centralised home automation system. Amenities offered include a clubhouse, fully-equipped gymnasium and sauna, international restaurant, children’s playroom and outdoor play area for kids. The integrated resort also features a theme park, water park, gaming facilities, retail outlets, MICE spaces and a K-Pop entertainment town.


Best Western The Lagoon Hotel
Overlooking Indonesia’s Bay of Manado and Manado Tua island 45 minutes from the Sam Ratulangi International Airport, the mid-scale hotel provides 187 rooms, all equipped with complimentary Wi-Fi, flat-screen TVs with cable channels, mini-bars and other amenities. It also features local and international cuisine from a restaurant, a spa, fitness centre, an outdoor swimming pool and conference and banqueting space including a large ballroom.

Asia DMC sets up UK rep to court mature market

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Asia DMC has set up representation in the UK, headed by Gary Toshak as director of sales and marketing UK, to offer its post-rebrand programme of personalised luxury itineraries into South-east Asia.


Toshak

Toshak has over 12 years of experience in developing bespoke, high-end tour itineraries throughout Asia, specialising in China and South-east Asia. While with former companies China Links and Discover China, he led expeditions to remote areas in the region.

“Classic touring in Asia has traditionally been very successfully sold in the UK in clear and ordered components. While we will still offer traditional touring modules, we will introduce a dynamic, personalised range of content featured in the DMC’s 2017 Spirit of Travel collection for UK tour operators that will offer a ‘Rolls Royce’ approach to South-east Asia travel,” Toshak said.

Toshak is seen as an important addition as the company “seeks differentiation in a sophisticated travel market”, according to group managing director Linh Le, who was appointed after the new Asia DMC identity got off the ground last year.

TG gains destinations from codeshare with Thai Smile

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An enhanced codeshare with subsidiary THAI Smile has expanded Thai Airways International’s network to Siem Reap, Kota Kinabalu and Chittagong as well as increased the frequency on some existing codeshare routes.

Introduced in March were Bangkok-Siem Reap flights (TG2588/2589 and TG2590/2591 roundtrip) operated 14 times a week; seven-times weekly Bangkok-Kota Kinabalu flights (TG2421/2422 roundtrip); and four-time weekly Bangkok-Chittagong flights (TG2355/2356).

Come October, a route to Luang Prabang will be added at a four-times weekly frequency (TG2576/2577).

The existing Bangkok-Phnom Penh codeshare service (TG2582/2583 roundtrip) has been increased from 14 to 18 flights per week. In addition, effective May 5, there will be 10 weekly flights to Penang instead of the existing seven.< br/>< br/> All routes will be operated with the Airbus A320-200 aircraft.

Bangkok’s Chatuchak market to get a Dusit hotel in its midst

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On the heels of Best Western signing a hotel in the vicinity of Bangkok’s Chatuchak Market, Dusit International has announced it will operate the first hotel in the heart of the attraction.


Rendering of Mixt Chatuchak

The hotel will form part of Dhanasansombut Development’s new mixed-use development, Mixt Chatuchak, and comprise approximately 250 rooms.

Apart from its location in the market – said to be visited by six out of every 10 tourists in Bangkok – the hotel is also a short walk from the MRT (Mo Chit Station) and BTS (Chatuchak Station) rail systems.

Bang Sue Grand Station, which will replace the Bangkok Railway Station at Hua Lamphong as the terminus for all long-distance rail services from Bangkok, is also currently under construction next to JJ Market and is scheduled to open in 2019.

Suphajee Suthumpun, group CEO of Dusit International, added: “With several exciting developments set to open near the market within the next few years, the area will only become even more appealing, and our new hotel will be (well) positioned to meet the needs of the young, sophisticated travellers who visit the area seeking a distinctive localised experience.”

Public, private sectors join hands to help Singapore agents transform Singapore, April 28, 2017

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The Business Transformation Series kicked off yesterday as part of a string of joint projects by the Business Transformation Committee (BTC) to help Singapore agents value add and remain relevant.

BTC is made up of Singapore Tourism Board (STB), National Association of Travel Agents Singapore (NATAS), Workforce Singapore (WSG) and Singapore Institute of Manufacturing Technology (SIMTech).


Representatives from NATAS, STB and WSG

Its inaugural event follows from the Travel Agent Roadmap launched by STB and NATAS last August, seeking to enable travel agents to “go beyond ticketing and order-taking towards becoming designers of travel experiences through three main focus areas of business transformation, manpower and technology”.

We have seen strong support and participation for the Travel Agent Roadmap thus far. Through related initiatives such as this Business Transformation Series and the upcoming Travel Agent Innovation Challenge, travel agents can be further enabled to better deliver memorable holidays,” commented Ong Ling Lee, director, travel agents and tourist guides, STB.< /br>< /br>At the event, which brought together travel agent owners, senior management and staff from April 27-28, a HR Seminar touched on HR practices to help improve business profitability and strategies for talent retention. The seminar also covered HR diagnostics and STB and WSG grants available to participants.

The Travel Towkay Talk organised by SIMTech focused on sustainable business growth through a thought-leadership sharing format, providing details on the OMNI-LITE programme designed to help companies in the manufacturing and services sectors enhance business efficiency and effectiveness.

The OMNI-LITE programme helps companies to review business models and create new value propositions for enterprises to drive growth and create better quality jobs for employees, according to Julia Ng, group director, Enterprise Development Group at WSG.

Another event component is the GDS Bootcamp conducted by Travelport, which aims to expand agent knowledge in ticketing and inventory management.

Cameron urges world leaders to give travel & tourism stature

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It is “wrong” that travel & tourism hasn’t always been given the standing and stature it deserves, despite generating 10 per cent of the world’s GDP and clear evidence it can be transformational for a country, says David Cameron, former UK prime minister as part of his address at the WTTC Global Summit in Bangkok which ended yesterday.

He said he had seen for himself how the transformation could be “very rapid”.

“I’ve seen that time and again, tourism helps a poor country become developing countries, developing countries become prosperous countries, richer countries themselves deliver many more things that people crave for. And it’s not just a source of wealth, it’s a force for good. That’s why you had and always will have my unwavering support in principle and in practice,” he said.


London at twilight

He described his own story of how tourism helped him when he came to office as prime minister.

“We came to power in 2010, with the number one task of rescuing the public finances – there was literally a note left for us by my predecessor saying, ‘I’m afraid there is no more money.’ So we had to kickstart our economy, we had to mobilise our trade, investment, innovation and, yes, tourism. And in the first few years of government, the contribution of tourism to the economy increased by one-fifth,” he recounted.

He said when he came to office as prime minister, he knew it was “no good simply delegating this area with such potential to a junior minister and leaving them to get on with it”.

“I knew that if you want to drive change, you need a leader, the prime minister, to take responsibility for it. And that’s what I did. In 2011 I called our top branding experts into the Cabinet room at No 10 Downing St. I personally chose the winning campaign and the slogan Britain is Great and I was right behind it from the start all the way through, and by 2015 that campaign had generated an estimated return of £1.2 billion (US$1.6 billion)…It is not national vanity but it’s about national opportunity, showcasing what you’ve got for the maximum advantage.

“So I’ve seen it for myself how tourism has the power to transform countries,” emphasised Cameron.

Globalisation hasn’t had its day, says David Cameron

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Cameron speaking during WTTC Global Summit’s keynote address Globalisation hasn’t had its day despite a year of complete, unexpected transformation that saw Britain vote for Brexit, Americans for Trump, but there are a few decisions to get right to stop its decline in its track, says former UK Prime Minister David Cameron who keynoted this year’s WTTC Summit which ended yesterday.

The world leader offered his perspective on three major corrections, the first to understand and address the current unease about globalisation.


Cameron speaking during WTTC Global Summit’s keynote address

“Do I think Brexit and Trump are proof that globalisation is irredeemably failed and will go into the reverse? No. The benefits of globalisation – the freedom to trade, to invest across borders, to share technological advances, to travel – these benefits are still plain to see,” he see.

But the economic effect of globalisation has left some people behind. “The rising tide has not lifted all boats, so we have to accept we can’t go on with people working harder and harder but finding the middle class lifestyle they aspire to is further and further away. And we can’t go on with companies trading across the world making vast profits but not paying proper taxes.

“We have to realise that this anti global sentiment isn’t just about the economy, but cultural issues too. In a lot of countries, mine included, the pace of immigration has been too fast, and people have felt a lack of control over that change. They are not being unreasonable.”

Added Cameron: “So two things to achieve here: to continue to enable people to trade, travel, experience new places and enjoy the world and, second, to ensure people are not able to go where they are not allowed to or stay somewhere long after they have meant to have gone home. So it does mean proper border control but, even more important, better technology when it comes to borders and enforcement, ie, clicks as well as bricks. Building walls not going to work. It’s vital to you we get this right.

“I understand that cheaper, more accessible visas, as well as visa-free travel where possible helps tourism. i recognise that and I took steps to help streamline the process as prime minister. But your industry has to understand the vast pressure governments are under to deal with illegal immigration and the rest of it. In a world transformed, one of the biggest issues is how to deal with the new attitudes towards free economies and movements. And the smartest thing we can do is to make sure businesses and governments, particularly your businesses, work together to preserve the benefits of globalisation. Take one example, why aren’t more countries using biometric data, and crucially, why aren’t more countries accepting each other’s biometric data when it comes overstaying? This is something governments should do and your industry can help (lobby).”

The second thing to get right is values – rule of law, open and free markets that have opened the world to travel, trade and tourism, he said.

“But today there’s a new argument some are making that I don’t think we should ignore, that you can somehow combine all the advantages of calling yourself a democracy, while having autocratic rulers that claim to be better at getting things done. We know (their) science – get rid of the independent institutions, of checks and balances, blame others for your country’s problems, use foreign policy not as a way to advance your country’s interest but as a way of satisfying your electorate, spin current issues as justification for shutting out the world. I don’t believe for a minute these systems will achieve longterm success…Corruption, cronyism, the lack of a genuine rule of law; these things aren’t just bad for human rights, they lead to bad governments. They are bad for business,” he said.

The third, which he described as “the biggest threat to our world and your industry” is the threat of extremism.

“The effect on tourism can be absolutely devastating. We must be clear this isn’t a byproduct of terrorists, it’s what they want to achieve, to plunge us into a sort of medieval world and oppression, to shut down travel and tourism. Of course defeating this extremism will include robust actions, sometimes military, but more than that it requires clear thought and understanding. It’s an area beset by wooly and weak thinking by both left and right. That Islamist terror is predominantly caused by poverty? No, many of them have come from comfortable middle class background. That it’s driven by reaction to Western policy? No, 9/11 happened before the invasion of Iraq and since when is foreign policy justification for murder? That only if we left them alone the terrorism will end? No, terror has claimed the lives of people from almost every country – east, west, north and south, ally and enemy.”

He added: “Some argue we shouldn’t emphasise the connection between the terrorism and the Islamism, as if the fact that all of the terrorists self identified as Islamists and quote verses of scripture before committing horrific acts is somehow irrelevant. Now of course Islam is a religion of peace, practised peacefully by over a billion people across our globe but Islamism in its extreme form is being used as a justification for slaughter. The fact is, we have to recognise what is really happening here. These terrorists and their apologists are trying to hijack a great religion and twist and pervert it for their own ends. We must not play into their hands.

“That to me is the biggest problem with president Trump’s travel ban. It would and could be seen as labelling whole countries as extreme and dangerous because they were predominantly Islamic. It’s not a clash between civilisations that we face; that’s what the extremists want us to think. This is if you like a war within Islam. Our job is to take the side of the moderates and defeat the extremists, not to combine them into one block. And we all must play our part in defeating it.

“So my plea to you and your industry is to work with the politicians to confound this scourge. Your industry has a huge amount to lose if we get this wrong and a lot to gain if we get this right.”