TTG Asia
Asia/Singapore Tuesday, 30th December 2025
Page 1470

Tourism a bright spot for Indonesia, touts WTTC chief

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At the Panorama Mega Conference in Jakarta: WTTC's Nigel David, Panorama Group's Budi Tirtawisata, WTTC's Guevara and TTG Asia Media's Darren Ng

Travel and tourism’s total contribution to Indonesia’s GDP is expected grow 6.2 per cent annually, higher than the global average of four per cent, according to new data from the World Travel & Tourism Council (WTTC).

Travel and tourism generates 6.2 per cent of Indonesia’s GDP, or 770 trillion rupiah (US$59.2 billion), with Jakarta alone taking a 41 per cent share of the country’s travel and tourism contribution. The same research also shows that the sector is set to generate 2.4 million new jobs in Indonesia.

At the Panorama Mega Conference in Jakarta: WTTC’s Nigel David, Panorama Group’s Budi Tirtawisata, WTTC’s Guevara and TTG Asia Media’s Darren Ng

Speaking at the Panorama Mega Conference in Jakarta last week, Gloria Guevara, president and CEO of WTTC, further shared: “Travel and tourism accounted for over 55 per cent of Indonesia’s service sector exports.”

Guevara attributed the destination’s achievements to the policies put forth by president Joko Widodo’s administration to facilitate travel to the country.

The president has set an ambitious target of 20 million visitor arrivals in 2019, nearly double that of 2016. He also called for US$20 billion in investment in the sector to support this rapid growth. In 2016, Indonesia granted visa free access to nationals of 169 countries.

“Indonesia is a prime example of a government which is taking the right approach to tourism development with strategic investment to support sustainable growth and policies that facilitate travel,” Guevara commented.

On the future of the country’s tourism, Guevara remarked: “Do (longhaul) travellers to China or Japan also visit Indonesia? There should be a strategy to (make) Indonesia part of tours (in the region).”

Similarly, Indonesia needs to diversify its products and destinations to manage growth. One way Indonesia is already working towards this, she said, is by developing 10 new Bali’s.

But for this to bear fruit, she said infrastructure and connectivity are key.

Moreover, to sustain growth, the destination needs to consider the millennial segment, the majority of which will enter the workforce by 2020. Digital and biometric adoption in travel and tourism are also key.

DoT looks to lesser-known attractions to jazz up Manila packages

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The Philippine trade is anticipating that the Department of Tourism’s (DoT) move to spotlight metro Manila’s lesser-known attractions will add zing to the capital’s waning appeal, especially as traffic congestion in the city and the introduction of international flights are pushing tourists to other parts of the country.

Agents said that hidden gems – including the 196-year old Bamboo Organ and manufacturing plant of the iconic jeepney in Las Pinas, as well as cultural, heritage and culinary tours of Malabon onboard tricycles, the local equivalent to tuktuks – are welcome addition to the metro’s limited attractions.

The ubiquitous jeepney plying the streets of Manila

Manila’s usual attractions include Intramuros and for the Asian market, the Chinese cemetery, Binondo Chinatown, optional museum tours and nearby Tagaytay.

Patricia Camille Caramat, marketing and product development executive at Marsman Drysdale Travel, said it is a good idea to promote more attractions as tourists are reducing their stay in Manila from three days to one or two days as many of them consider Manila as a stop en route to their main destination – in many cases, the Philippines’ beaches.

Scorpio Travel and Tours consultant Lyn Galon said these are existing attractions that they can include in their tours now that the DoT is actively promoting and jazzing them up.

The concerns, though, are traffic congestion going to these lesser-known attractions. In the case of Malabon, some of its places are prone to flooding during rainy season, said Caramat.

Even then, she said they are already including the Bamboo Organ and Sarao jeepney plant in their “half and half” tour combining Manila with Tagaytay.

InterContinental Phnom Penh no more, rebrands into The Great Duke

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The InterContinental Phnom Penh is now The Great Duke Phnom Penh

The InterContinental Phnom Penh has been rebranded into The Great Duke Phnom Penh since February 1, becoming the first managed asset under the newly established The Great Duke Hotels and Resorts based in Singapore.

The InterContinental Phnom Penh is now The Great Duke Phnom Penh

To accompany the rebrand, US$30 million of upgrading works will take place over the next 12 to 18 months, and cover guestrooms, public areas, the fitness centre, meeting facilities and restaurants.

Existing management, staff and associates working within the hotel will be retained.

New Asia parks chief for Walt Disney Co

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Michael Colglazier will take charge of Walt Disney Parks and Resorts’ Asia Pacific Operation as president and managing director from March 5.

In his new role, the 28-year Disney veteran will be responsible for overseeing the company’s parks and resorts operations and development throughout Asia, including Hong Kong Disneyland Resort, Tokyo Disneyland Resort with the Oriental Land Company and Shanghai Disney Resort.

For the past five years, Colglazier has served as president of the Disneyland Resort, where he led a workforce of 30,000 cast members, oversaw the successful 60th anniversary Diamond Celebration and drove the resort’s record business performance and growth.

Mövenpick expands into Asia’s secondary destinations

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Mövenpick Suriwongse Hotel Chiang Mai's Classic Room

Mövenpick Hotels & Resorts has unveiled grand expansion plans for Asia.

Having made its debut in the Thai city of Chiang Mai in November, the company is gearing up to add 1,200 rooms across its eight hotels throughout Asia in 2018, including in Hua Hin, the Maldives, Kuala Lumpur, Vietnam, Bangladesh and Khao Yai.

Mövenpick Suriwongse Hotel Chiang Mai’s Classic Room

Noting a shift in demand from the international market, the company is now breaking turf in secondary locations.

Said president of Asia, Mark Willis: “Historically, if you go back five to 10 years, international travellers went to typical Asian destinations, such as Bangkok, Singapore and Honk Kong. This has changed and people are exploring perhaps two sites, coming into a major city and then carrying on to a secondary resort.”

Vietnam is one example, where six resorts are slated to open by 2020, adding to its current Hanoi offering and covering a vast expanse of the coast – Phu Quoc, Cam Ranh, Quy Nhon, Quang Binh, Danang and Lang Co.

Bruno Huber, general manager and director of operations Vietnam, said: “We can see an increase in arrivals to Vietnam, infrastructure is growing, there are more airports. It is very positive.”

Old Hong Kong springs back to life in exhibition

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Booth simulating barber shop from the 50s and 60s

Hong Kong’s creative hub, PMQ, is inviting visitors to step back into the old days of Hong Kong with through exhibits including illustrations, real-life props and trick art.

The exhibition will run until March 31, focused on the scenes and neighbourhood of Hong Kong’s Central and Sheung Wan in the 50s and 60s, including through recreations of a traditional barbershop (Verandah outside S506) and lion dance parade (Verandah outside H502).

Booth simulating barber shop from the 50s and 60s

As well, starting mid-February, the Time Warp Trick Art Installation will use optical illusion techniques to mimic the street scenes as viewed from a balcony of the former Police Married Quarters.

From mid-February onwards, overseas visitors visiting PMQ can redeem a set of paper doll souvenir by presenting valid travel document at PMQ Info Centre (SG01).

The exhibition is open for free from 07.00 to 23.00 daily during the exhibition period.

Shangri-La hotels in Beijing’s China World Trade Center launch joint deal

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Package includes vouchers, dining credits, and more

Four Shangri-La hotels in the China World Trade Center Complex are offering stay packages with perks that can be enjoyed across all four properties and the China World Mall.

The deal is available to guests who book in advance at China World Hotel, Beijing; China World Summit Wing, Beijing; Hotel Jen Beijing; and Kerry Hotel, Beijing on Fridays, Saturdays and Sundays, including public holidays.

Package includes vouchers, dining credits and more

The package includes dining credits for use at any of the hotel’s restaurants; extra bed; access to all four hotels’ health clubs; a voucher for use at China World Summit Wing, Beijing worth RMB200 (US$31.80); a glass of craft beer at Beer Smith at Hotel Jen Beijing; and VIP Gold member shopping discounts at China World Mall.

Also part of the deal are family-friendly inclusions such as two tickets to Le Cool ice rink at China World Mall, three-hour access to Adventure Zone at Kerry Hotel, Beijing and weekend classes for one at China World Hotel, Beijing.

At China World Summit Wing, the package will be priced from RMB1,988 net per night, with RMB700 in dining credits; at China World Hotel, Beijing, it will be RMB1,588, with RMB600 worth of credits; at Hotel Jen Beijing RMB1,388, and RMB500 in dining credits; and at Kerry Hotel, Beijing RMB1,588, with RMB600 in credits.

Bangkok bets on future as a world-class megacity

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Numerous luxury developments set to rise on Chao Phraya riverfront

With the rapid expansion of metro lines, mega projects breaking ground and a slew of high-profile hotels in the development pipeline for Bangkok, expectations are high among industry watchers that the Thai capital is at the cusp of becoming a world-class megacity, opening up vast opportunities for the travel and tourism sector.

“The great promise of the East has now become the new West,” said Bill Barnett, managing director of C9 Hotelworks, at the recent Thailand Tourism Forum (TTF) 2018. “Move over New York, move over London. Bangkok will soon join Shanghai and Beijing as a megacity.”

Several massive infrastructure projects like the East Economic Corridor, expansion of the Suvarnabhumi and Don Mueang International Airports, and high-speed trains linking the capital to Rayong, among others, are expected to change the face of Bangkok’s development.

Numerous luxury developments set to rise on Chao Phraya riverfront

For Bangkok, which already accounts for half of the tourism receipts into Thailand, “infrastructure is a first and foremost step to success,” stated Nikhom Jensiriratanakorn, director, Horwath HTL, pointing to developed metropolises like Singapore, Tokyo and Hong Kong.

Meanwhile, Bangkok’s potential as an up-and-coming megacity is not lost on Apichart Chutrakul, CEO of Sansiri, who unveiled at the forum plans to venture outside of the property development sector by bringing The Standard Hotels into Thailand.

This diversification gameplan is also part of the company’s efforts to bring Bangkok “up to standard” with other global urban conglomerations, the real estate mogul declared.

Such sanguine projections are further backed by the city’s surging inbound visitor numbers as well as robust hotel performance in recent years.

In particular, Bangkok’s hotels saw a “really good year” in 2017, achieving an ADR of 3,400 baht (US$108), occupancy levels of 79 per cent and RevPar growth of 4.6 per cent, with records broken for 10 out of 12 months last year, shared Jesper Palmqvist, STR Global’s area director Asia-Pacific at TTF.

“If the stability of the city in the last two, three years – which is already unusual – can be sustained, this will supercharge Bangkok,” he commented.

Furthermore, major luxury hospitality brands like Four Seasons and Capella have already announced hotel projects along Bangkok’s Chao Phraya River, which together with upcoming mega projects like 50 billion baht Icon Siam by local retail developer Siam Piwat, is expected to drive the riverfront as a major growth area in the coming years.

However, industry watchers are keenly aware that it could be too early to pop the champagne, as a number of factors, whether it’s the overstrained airports or Thailand’s looming elections in late 2018, could put a spanner in the works of Bangkok’s ambitions.

Singapore trade sees silver lining in agency closures

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Enforcing standards a way to keep consumer confidence up, agents say

Despite the slew of agency closures in Singapore – with Citi Travels & Tours being the latest to shutter its door earlier this month – the trade is hopeful that the resultant smaller pool of firms could lead to higher-quality players and stoke consumer confidence.

Yew Hoong Wong, director of EU Holidays, initially expressed concern that the closure will affect “overall consumer confidence in travel agencies”.

Enforcing standards a way to keep consumer confidence up, agents say

However, he observed that the Singapore Tourism Board (STB) has been “more stringent with agents” since the abrupt closure of Five Stars Tours in 2014, and this in turn “instils greater consumer confidence in (the) industry”.

He said: “(STB has) most recently reviewed the Travel Agents Act and Regulations with new measures that began this month. Overall, it is good that they are monitoring and tightening the measures as it helps eliminate errant agents.”

This clampdown also poses “less competition” to surviving agencies, which is vital as online travel players are making it “quite hard to do business” for traditional agents, said Kei Satoh, sales & marketing senior manager, JTB Central Sales Operations (Asia Pacific).

A spokesperson from the National Association of Travel Agents Singapore said: “The suspension of Citi Travels is unlikely to impact the general environment of Singapore’s travel trade. STB’s active enforcement of its requirements and regulations (is) maintaining and building up the professionalism of the industry as a whole.”

Citi Travels & Tours’ suspension came as a result of the agency failing to submit its audited statement of accounts in a timely fashion.

To ensure it can sidestep being at risk, EU Holidays “engage(s) a third party financial compliance officer to regularly check (its) financial health”, shared Wong.

SIA flip-flops on another controversial policy change

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The airline has reversed two unpopular policy decisions in just a month

After facing consumer backlash, Singapore Airlines (SIA) has reversed the decision to automatically charge passengers for travel insurance through an opt-out rather than opt-in feature, according to local media reports.

The airline has reversed two unpopular policy decisions in just a month

Accounts of the online booking inclusion surfaced weeks ago, after unhappy customers took to online forums and local media with complaints that they noticed the travel insurance payment only after booking, Singapore’s Straits Times reports.

This is the second time in a month the airline has backtracked on a policy change. In January, it decided to impose a credit card fee on some travel bookings from Singapore, only to retract the decision the next day.

The charge – 1.3 per cent of the total fare amount, capped at S$50 (US$38.16) – was to apply to those who bought its cheapest Economy Lite tickets, the airline had said.