After facing consumer backlash, Singapore Airlines (SIA) has reversed the decision to automatically charge passengers for travel insurance through an opt-out rather than opt-in feature, according to local media reports.
Accounts of the online booking inclusion surfaced weeks ago, after unhappy customers took to online forums and local media with complaints that they noticed the travel insurance payment only after booking, Singapore’s Straits Times reports.
This is the second time in a month the airline has backtracked on a policy change. In January, it decided to impose a credit card fee on some travel bookings from Singapore, only to retract the decision the next day.
The charge – 1.3 per cent of the total fare amount, capped at S$50 (US$38.16) – was to apply to those who bought its cheapest Economy Lite tickets, the airline had said.