TTG Asia
Asia/Singapore Sunday, 21st December 2025
Page 1107

Interest in Asia’s halal-friendly destinations surges among Indonesian Muslims

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Indonesian travel companies are looking to seize growth opportunities in halal tourism, as an increasing portion of the country’s outbound Muslim travel market shows a greater interest in halal-friendly destinations in Asia.

At the Kompas Travel Fair in Jakarta last month, Susi Suzana, head of Ramah Moslem Tour, Golden Rama’s division dedicated for halal tour packages, said that since its launch last year, halal-friendly tour packages to China had managed to attract Muslim travellers from Indonesia.

Indonesian travel companies are looking to jump on the halal tourism bandwagon, with more Indonesian Muslims attracted to halal-friendly destinations in Asia, as evidenced at the recent Kompas Travel Fair in Jakarta (pictured; photo credit: Kurniawan Ulung)

“This package is largely taken by leisure travellers, with a sprinkling of companies whose staff members are mostly Muslims,” she said.

During the fair, Ramah Moslem introduced a 8D7N tour package for Rp7.9 million (US$559) to attract Muslims to visit spots that recorded the history of Islam in China, such as Niujie Mosque, the oldest mosque in Beijing that was built in 996 during the Liao Dynasty, added Suzana.

According to Suzana, many people are unaware that numerous Muslim communities and halal-certified restaurants can be found in China, a country that they assume is unfriendly towards Muslims due to its communist ideology.

Elsewhere in the region, Japan is also gaining significant interest among Muslim travellers even though the country does not have many Muslim communities or any historical sites related to Islamic history, said Hayati Idrus, senior travel consultant of Gardi Tour.

This, however, did not stop her from launching a 7D6N Muslim tour package to Japan this month, which offers visits to popular destinations like the Imperial Palace. Hayati named it a Muslim tour because she guarantees that in Japan, she would remind her Muslim guests of the five daily prayer times and take them to nearby mosques and praying rooms, as well as halal-certified restaurants to enjoy halal foods.

She said that Gardi Tour’s regular clients were umrah and hajj pilgrims. The Japan tour package, which includes meals, airfare, and accommodation at three-star hotels, was made to cater to many of her clients who wanted to travel to Japan but worried about finding mosques and halal food there.

Jakarta-based travel agency Myhajiumroh, meanwhile, has started more than 20 Muslim tours to over 15 countries. Taiwan, in particular, is singled out by the company’s president director Andi Wirawan as a place to watch for Muslim travellers.

Taiwan has stepped up its game to tap into the growing Muslim travel market, he said. Since three years ago, Myhajiumroh has tied a partnership with the Taiwan Tourism Bureau to attract more Indonesian Muslims to visit Taiwan.

According to Wirawan, the number of Indonesians who take his Muslim tour in Taiwan has grown by 20 per cent this year, thanks to visa-free access for Indonesians. “70 per cent of our customers are leisure travellers, while 30 per cent are business travellers,” he said.

Myhajiumroh’s Muslim tours in Taiwan boasts visits to several sites that would strike a chord with Muslim travellers for its Islamic elements. For instance, an all-inclusive 6D5N Taiwan Muslim tour priced at Rp12.8 million includes visits to popular destinations like Taipei Grand Mosque, the largest and most famous mosque that saw the arrivals of Chinese Muslims in Taiwan back in 1948.

Wirawan said that similar to China, Taiwan also has halal-certified restaurants. However, what makes Taiwan stand out from China and other Muslim-friendly countries is that hotels in Taiwan provide qibla direction, as well as Koran and prayer equipment, such as prayer rug, sarong, and mukena (head-to-toe prayer gown) to cater to the needs of Muslim travellers.

“They even give a guidebook (containing instructions on how to get) to mosques. I salute the Taiwanese government for seriously having a focus on developing halal tourism,” he said.

Fanny Low, director of Taiwan Tourism Information Centre in Indonesia, said that the bureau had partnered with over six travel agencies in Indonesia and four airlines – China Airlines, Eva Air, Thai Airways and Royal Brunei Airlines – to provide services to attract more Indonesians to visit Taiwan.

“Indonesian tourists can apply for a free group visa through designated travel agents,” she said. “In our office in Jakarta, we also have a free Mandarin lecture about tourism and life in Taiwan. In the first class, half of the participants were from travel agents and airline staff, while the other half were (non-industry) people.”

Chan Brothers launches dynamic tour booking tool

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Wholesale Partners (WSP), the wholesale tours company of Chan Brothers Group of Companies, has launched a B2B2C white-label marketing kit for travel agents in the region to sell group tours online using dynamic pricing and instant seat confirmation.

With this new service, customers can search for suitable tour packages online with real-time pricing and seat availability. It currently provides information and illustrations on more than 1,000 tour packages across over 60 countries worldwide, and is free for agent use until March 2020.

Chan Brothers’ Wholesale Partners has launched a tour booking tool

WSP’s CEO Fred Seow told TTG Asia that the platform is crucial in boosting productivity and helping agents “focus on building their online and offline touch points”. Such a system, he added, is not always “affordable to everyone”.

“Everything has to be integrated and only a system can manage these complexities. Dynamic pricing is a great mechanism for suppliers to maximise yield while consumers can also benefit from better prices when they book early. As a key supplier for the long term, we saw the need to invest in such a system,” he explained.

In future, Seow intends to expand the WSP service into a full distribution channel. “I intend to expand our product portfolio from more in-house product development, onboard new operators and even form strategic partnerships. We will evolve into a full online distributor, marketer and operator for tours and use our system to engage markets in different formats,” he said.

The entire system was built with the needs of travel agents in mind, especially to save them procurement and operational costs, so that they are better able to deploy their available resources to better marketing and customer services, said the company in a statement.

The next initiative, named Travel Industry Staff Specials, will offer special industry rates for Chan Brothers’ tour packages to industry personnel via a customised white-label site.

Moving forward, WSP will focus on product development for different markets, embark on centralised online marketing activities to help agents reduce their advertising costs and implement virtual customer services.

This launch follows the company’s earlier soft debut of a B2B wholesale system, which was developed for agents to book tours online and use a tablet kit for sales presentations.

All bona fide travel agents in the region can apply for an account and to launch this white label site during this promotional free trial period ending March 2020. For enquiries, please email enquiry@wholesale-partners.com or log on to www.wholesale-partners.com to register for an account.

India turns to SE Asia, China

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As India looks to double its international tourist arrivals to 20 million in the coming years, it is putting a stronger focus on courting visitors from Asia in order to meet the target.

A section of the trade feels that India should adopt a more aggressive approach in promoting the country in regional markets like South-east Asia and China, while not losing sight of its traditional feeder sources like the US and Europe.

India wants to woo more visitors from regional markets like South-east Asia and China; Chinese tourists with Manikarnika Ghat in the background pictured

“I always believe that we need a two-pronged strategy for inbound tourism. We need to focus on our core markets of the UK, Germany, the US and Russia, and double our business from these markets,” said Dipak Deva, managing director, Travel Corporation (India).

“At the same time, we need to see which other markets we should target. China is a great market that we should focus on, apart from our other neighbouring markets,” he stated.

Subhash Goyal, chairman, STIC Tavel Group, agreed: “Outbound markets like China, Malaysia and Indonesia should be an integral part of our international marketing to enhance inbound tourist arrival figures.”

Despite China’s booming outbound tourism, the number of Chinese tourists visiting India reached only 2,47,000 in 2017, a mere two per cent of the total 10.2 million foreign tourist arrivals that year, according to data from the Ministry of Tourism.

The Ministry of Tourism is hence looking at strategies to significantly boost tourist arrivals from China. A Chinese tourism delegation recently visited the country to engage with its Indian counterparts on ways to tap the Chinese outbound market, while the ministry has in the past conducted roadshows in Chinese cities like Beijing, Shanghai, Wuhan and Guangzhou.

Meanwhile, the private sector has embarked on its own efforts to attract more travellers from the region.

“We on our part are participating in tradeshows in China and South-east Asia to explore opportunities with trade partners there. We have also come-up with brochures and other marketing material in Chinese,” said Arun Anand, managing director, Midtown Travels.

Nakul Anand, chairman, Federation of Associations in Indian Tourism & Hospitality, stressed “the importance of the multibillion dollar South-east Asian travel market”, which is driven by a rising middle class with a young population that is keen to explore the world.

“We need to understand the aspirations of South-east Asian tourists and market India accordingly,” he urged.

Cruise industry veteran named CEO of Holistica

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Holistica, the destination company recently formed by Royal Caribbean Cruises and privately-held ITM Group, has appointed Carlos Torres de Navarra as CEO.

Navarra, who has 20 years of experience in port and destination development, will report to the Holistica board and will be based in Miami, Florida.

“Carlos’ excellent reputation of building relationships and delivering on strategic and commercial initiatives makes him an ideal candidate to deliver on Holistica’s mission,” said Michael Bayley, president and CEO of Royal Caribbean International. “We are thrilled to have him on board to meet the needs of coastal communities, local governments, and land, sea, and air travellers (while) helping design the future of destinations globally.”

Prior to joining Holistica, Navarra most recently served as vice president of global port and destination development for Carnival Corporation, and previously, as vice president of strategic and commercial port development for Carnival Cruise Line.

Prior to that, he spent seven years with Royal Caribbean Cruises as assistant treasurer and was involved in the company’s business development, liquidity and capital planning, financial risk management, acquisitions, as well as port development.

G Adventures steps up protection with new animal welfare policy

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Small-group adventure operator G Adventures has introduced its first animal welfare policy, developed in consultation with World Animal Protection, the Jane Goodall Institute, and the World Cetacean Alliance.

The company’s new policy, which supersedes the animal welfare guidelines introduced in 2015, comes on the back of greater attention on such concerns in the travel industry. Last week, Airbnb added ethical animal experiences to its tour line-up while TripAdvisor also announced its decision to end ticket sales to attractions that breed captive marine animals, showing that global travel businesses are now placing a greater emphasis on animal welfare.

G Adventures introduces new animal welfare policy alongside a video educating people how to interact with wildlife in a way that does not harm animals; Zimbabwe Matoba National Park Safari pictured

Alongside the new policy, G Adventures has launched a video entitled ‘Wildlife has the right to a wild life’ to educate people to interact with wildlife in a way that does not harm animals or put people, both locals and travellers, in danger.

The video reminds viewers about basic animal welfare such as not taking pictures with wild animals that may have been sedated, or riding elephants which will have been harmed to carry humans, said the company.

It also introduces the strengthened aspects of the policy, such as not feeding animals or having any physical contact with them, and addresses the consumption of endangered species by travellers.

World Animal Protection’s campaign manager Melissa Matlow said that they have “advised G Adventures on their animal welfare policy and to help them identify harmful tourist activities to ensure no animals are mistreated” and that the companies will continue working together “to end animal cruelty and keep wildlife in the wild where they belong”.

Jamie Sweeting, vice president of social enterprise and responsible travel, G Adventures, says the policy replaces the company’s existing animal welfare guidelines, and acknowledges the operator is taking things to the next level across the business.

“With the launch of the new policy, we’re actively educating travellers and holding our staff around the world accountable for reporting issues via a new task force we have set up internally. The animal welfare policy will be built into our traveller conduct policy, and into our staff contracts. We want people to not just abide by the policy, but to monitor the behaviours of others and alert us when they see anyone who might be causing, often unintentionally, harm to the animals we share our planet with,” said Sweeting.

The new policy is one of G Adventures’ many “G for Good” commitments, and builds on the Global Welfare Guidance for Animals In Tourism which were announced in 2015 by ABTA UK, and based around the Five Freedoms – freedom from hunger and thirst, freedom from discomfort, pain, freedom from injury or disease, freedom to express normal behaviour and being free of fear and distress. G Adventures is also feeding into the updating and revision of the ABTA Guidance which will launch later this year.

Board Now, SkyNRG’s sustainable aviation fuel programme, readies for take-off

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Dutch company SkyNRG has launched its Board Now programme, which will enable companies to reduce their business air travel emissions as well as contribute to the development of a new production facility for sustainable aviation fuel (SAF).

The programme is reportedly the world’s first-of-its-kind that enables companies to contribute directly to the development of SAF and actively paves the way for the energy transition in the aviation sector. Organisations such as PwC and Skyscanner have already signed up to the programme.

SkyNRG rolls out its Board Now sustainable aviation fuel programme

Organisations that join Board Now commit themselves to the purchase of SAF for a period of five years, which will reduce their business air travel CO2 emissions and contribute to the development of a new production facility.

Their investment will be used by SkyNRG to cover the price difference between SAF and conventional jet fuel. The coalition that participates in the Board Now programme ensures a substantial purchase of SAF that will be produced by Europe’s first dedicated plant for the production of SAF in the Netherlands’ Delfzijl, which will annually produce 100,000 tons of SAF.

This translates into a CO2 reduction of over 270,000 tons a year for the aviation industry. SAF can provide for a CO2 reduction of at least 85 per cent, compared to conventional jet fuel.

“With the support of renowned organisations participating in Board Now that make a choice for sustainable business travels and an investment in SAF, we are able to accelerate the energy transition in aviation,” said Theye Veen, managing director at SkyNRG.

“We are looking forward to inspire other international organisations as well to follow in the footsteps of our launching members and partners”.

SkyNRG’s independent Sustainability Board advises on whether the fuel meets the highest sustainability standards. The Board includes representatives from WWF International, the European Climate Foundation, the Solidaridad Network and the University of Groningen. Furthermore, the sustainability of the chain and related products are ensured through certification by the Roundtable on Sustainable Biomaterials, the highest possible certification standard for sustainable fuels.

KLM marks 100 years of flight

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Air France KLM’s Gijs van Popta (second from left) and Wouter Gregorowitsch (third from left)

KLM Royal Dutch Airlines, which is the world’s first airline still operating under its original name, is celebrating its 100th anniversary in 2019.

This year also marks the airline’s 95 years of service between the Netherlands and Indonesia. Jakarta was KLM’s first intercontinental destination when a Fokker F-VII arrived in the city – then called Batavia – on November 24, 1924, after a 55-day journey, with 21 stops along the way.

Wouter Gregorowitsch, country manager Air France KLM Indonesia, said: “KLM started flying (a test flight with three crew members on board) to Indonesia only five years after it was established, and from 1930, it started scheduled passenger flights between the two countries.”

KLM is currently the only European airline connecting Indonesia, with daily services on the Amsterdam-Jakarta route via Kuala Lumpur and the Amsterdam-Bali route via Singapore, using its biggest fleet of Boeing 777-300ER.

To celebrate its centennial anniversary, the airline recently organised a two-day KLM 100 years – Celebrate the Future exhibition at the Erasmus Huis Jakarta on October 5 and 7.

Gregorowitsch said: “The exhibition gives visitors a unique insight into KLM’s history and future and its pioneering role in the aviation industry. Indonesia is a special destination in KLM’s large network as it is our oldest intercontinental destination.

“Our anniversary is also a moment to look ahead to the next century, because we want to set the standard to tomorrow’s aviation. We want to keep connecting the world but with attention to the surroundings.”

Wharf Hotels announces GM for Niccolo Chengdu

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Wharf Hotels has appointed Michael Ganster as general manager of Niccolo Chengdu.

Ganster joins Niccolo Chengdu from the Fairmont Beijing, where he spent seven years as general manager.

Originally from Austria, Ganster has a wealth of hospitality experience spanning over 20 years with companies including Hilton, Raffles, Dusit International and Fairmont Hotels, in hotels located in China, Europe, Middle East, Thailand, the UK and the US.

He takes over from Adriano Vences, who has since taken up the leading role at The Murray, Hong Kong a Niccolo Hotel.

Cancellation of two mega events deals further blow to Hong Kong trade

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Two mega lifestyle events set to take place in Hong Kong later this month have been cancelled in light of the safety risk posed by ongoing anti-government protests, further shaking visitors’ confidence in the city and dealing another blow to travel operators and suppliers.

The cancellation of the annual Hong Kong Cyclothon and Wine & Dine Festival, both organised by the Hong Kong Tourism Board (HKTB), will see a total of three major events called off in the city since protests started in June over the now-shelved extradition bill.

The annual Hong Kong Cyclothon and Wine & Dine Festival have been cancelled; Wine & Dine Festival 2018 pictured

The Cyclothon race that was slated to take place on October 13 was expected to draw about 10,000 participants, while the Wine & Dine event was projected to attract a 140,000-strong crowd, according to the South China Morning Post.

Holiday Inn Golden Miles’ general manager Gerhard Aicher said: “These are big and popular events for Hong Kong and our industry. We are sad to see that these events have been cancelled which will affect businesses negatively as both events enjoy huge popularity among local residents and visitors. However, with the current unrest, the safety of the participants, exhibitors and staff members are more important and take priority.”

Gray Line Tours’ managing director Michael Wu also expressed dismay over the cancellation of the international events, as they are a major draw for tourists to visit the city. “Without them, they have no reason to come. Indeed, security is a priority for travellers, as safety, which was once our cornerstone, has been shaken up now. I personally believe outdoor events are riskier than indoor ones as it’s not easy to control and protect stakeholders in an extensive venue.”

According to W Travel’s managing director Wing Wong, these two mega-events draw incentive groups from South-east Asia and the cancellation would send a negative message to international travellers that it is not safe to visit the city. “Though (the cancellation of the events is) a big setback, the trade understands their (safety) concerns. It’s not just visitors – I also heard that some overseas exhibitors are hesitant to come as well,” he said.

He added: “The newly-introduced anti-mask law would help alleviate the disruption as it stops a certain number of protesters from going to unlawful assemblies and causing disruption.”

Sincere International Travel Service’s managing director Charles Ng echoed a similar sentiment. “It’s a pity that the city lost a big business opportunity and we are heartbroken to see a series of incidents which ultimately have had a chain effect on other industries. We fully understand tourists’ worries and the enforcement of the anti-mask law last weekend is a good move (that will ensure greater security),” he said.

Despite the overall sentiment of disappointment, Travel Industry Council’s executive director Alice Chan pointed out that the majority of the traders understood and support the decision. “The risk of holding outdoor events of such a (massive) scale is too big, given the current situation. The major blow (to the tourism industry) was brought on by the violent protests, not the cancellations. The travel trade’s biggest concern is when the protests will end,” she said.

“It is a great pity that the two mega events had to be cancelled, although they would not be able to draw that many visitors under the current circumstances. The HKTB’s decision is a prudent and wise one, given the scale and venue of the two events. Nevertheless, it is important that the cancellations should not be perceived as Hong Kong being unsafe for all types of events and activities.”

Last Saturday, it was also announced that the venue of the 2020 Hong Kong Formula E-Prix would be switched to Marrakesh in Morocco.

On Friday, Hong Kong leader Carrie Lam invoked an emergency law that banned protesters from wearing face masks, in a drastic move to stem escalating violence within the city in recent weeks. It is the first time the Emergency Regulations Ordinance has been invoked in 52 years.

In defiance of the anti-mask law, however, several thousand Hong Kong protesters went on a violent rampage on Saturday, bringing the city to a standstill as subway services were suspended and shopping malls were shut down, reported various media outlets.

Thai Airways denies any financial peril

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Thai Airways International’s (THAI) president has rebuffed claims that the airline has run into liquidity problems after deputy transport minister Thaworn Senneam expressed concerns over the national flag carrier’s financial health.

According to Thaworn, THAI reported losses amounting to over six billion baht (US$197 million) in 1H2019 and he foresees that the airline runs the risk of chalking up net losses of over 10 billion baht by year-end, said a report by Bangkok Post.

Thai Airways says it has not lost its financial liquidity

“THAI is now in crisis. Its financial status is in a critical condition,” the report quoted Thaworn as saying.

In response, THAI president Sumet Damrongchaitham said that the company has “sufficient cash flow circulation to manage its current and future business operations”, and contrary to recent news report, has not lost financial liquidity.

Sumet said that from 2013 to 2018, the company has successfully managed its debts, and have since reduced its debts by approximately 48 billion baht.

The company regularly issues reports on its loan debt and financial health to the regulatory agencies, namely, Ministry of Transport, Ministry of Finance, and Public Debt Management Office – all of which have acknowledged the reports without raising any alarm, he added.

The company’s debt request of 32 billion baht for fiscal year 2020 will go towards its investments, to refinance or as working capital in business, as payment for operational expenses, to revamp equipment, and for aircraft maintenance, according to Sumet. He added that the amount does not include the airline’s plans to procure 38 new aircraft valued at 156 billion baht, which is pending approval from the relevant unit.

Earlier on, THAI had submitted a loan request for 50.8 billion baht to the Finance Ministry to boost liquidity, according to the Bangkok Post. If the loan is approved, 32 billion baht will be set aside as working capital while the rest would be earmarked to boost the airline’s cash flow, the report quoted a source at the ministry as saying.

Sumet said that as of the end of June 2019, the company’s cash and revolving credit line accounted for 13.4 per cent of the total estimated revenue for this year, which showed that the company had sufficient funds to “proceed with normal business operations”.