Expert Opinions

As travel makes a comeback, Prantik Mazumdar, managing director, CXM Group of dentsu Singapore shares six ways to help brands reimagine a stronger future for travel and hospitality

Ian Heywood, Travelport's global head of new distribution, takes a look at how the new NDC standard brings diverse concerns and opportunities across different regions worldwide, and why industry players should get on board to collectively benefit from changes in distribution.

Kevin Phun, director of Centre for Responsible Tourism Singapore, shares the impacts climate change has on tourism, and how tourism players have to learn not just to adapt to climate change, but also to leverage its presence to propel the industry forward.

When tourism recovers in Asia, the integrated resort sector will become a hotbed for foreign investors and owner operators looking to capitalise on the market, says Matthew Pryor, managing director at Tenman Project Management, part of MaceTpm, a leading project and programme manager for hospitality, integrated resorts and gaming projects in Asia

Despite the pandemic, NDC implementation progress among airlines and travel agencies in the Asia-Pacific region has not been derailed. Ramona Bohwongprasert, senior vice president - India, Southeast Asia & inside sales, travel sellers, Amadeus, shares why investments made in NDC will play a key role in tourism recovery by not only opening new digital retail opportunities, but also helping to deliver tailored offerings to travellers

Among the benefits that chatbots can bring to the travel industry are after-hours customer service, and the ability to amass qualitative data for market research, Bronwyn White, co-founder, MyTravelResearch.com, says

Think beyond robot butlers in hotels. ‘Hidden automation’ can help travel agencies save millions of dollars and significantly improve service outcomes. Kulpreet Singh, managing director EMEA & APAC for UiPath Robotic Process Automation, shows how

Caesar Indra, president of Traveloka, shares how travel has evolved due to the pandemic, and the important role that superapps now play in this world of digitalisation

Michael Dykes, vice president, Asia Pacific, market management, Expedia Group highlights the importance of meeting travellers’ needs and shares ways on improving guests experiences at hotels

Jay Jhingran, general manager of The Continent Hotel Bangkok, shines a light on the technologies that lay hidden from the view of guests, but that can serve as strong enablers for hoteliers.