Expert Opinions

Paul Wilson, vice president of Amadeus Hospitality, Asia Pacific, shares his thoughts on how travel trends benefit hoteliers and the importance of leveraging data insights and GenAI to offer better personalised services to guests

YY Sng, head of country, Singapore, azgo discusses how using artificial intelligence (AI) strategically can either boost the travel experience for Gen Z and millennial travellers, or hinder it

Patsy Ng, vice president for human resources - Asia Pacific, Hilton shares about the importance of embracing and inspiring inclusion in its hotel operations

Todd Handcock, global chief commercial officer and Asia-Pacific president of Collinson shares about leveraging travel peaks ahead to enhance customer engagement

Guy Llewellyn, assistant professor at EHL Hospitality Business School, Singapore campus, shares how hotels can leverage on the concert hype to fill up room capacity and leave a lasting impression on guests

Travelport’s chief product and technology officer Tom Kershaw discusses how NDC can create a modern, seamless experience for both travellers and retailers

Traveloka’s CEO of transport, Iko Putera, shares the importance of driving the shift towards sustainable transportation

Crimtan’s commercial director JAPAC, Joshua Wilson, shares how travel brands can step up their game to meet consumer demands and expectations while optimising their ad spend

JLL Asia Pacific’s head of advisory & asset management, Xander Nijnens, shares how consumer-branded residential projects are gaining popularity, among other trends in today’s luxury living sector

Todd Handcock, president, Asia Pacific, Collinson shares about the shift in traveller expectations on travel experiences, and how the industry needs to evolve along with them