How OTAs can promote customer loyalty in a new era
What kept customers happy 10 years ago no longer works today. Internet and new technologies have completely changed consumer consumption behaviours and in turn,...
A chance for change
In a morphing travel landscape, Singapore travel agencies say they need guidance and unity. Alas, strong leadership eludes them for now. But there’s a...
A breath of fresh air
Julian Ryall takes a look at how the country’s largest port city makes a name for itself among international visitors by forging partnerships, launching...
Citizen guiding: friend or foe?
New platforms connecting tourists to local hosts defend themselves in the face of sceptical tour guides. By Adelaine Ng
A guided tour by Localyokl
Airbnb and...
The business of protection
With insolvencies and bankruptcy filings on the uptick among travel businesses in recent years, is the trade seeing enough protection against such risks from...
Rise of the Chinese explorer
More Chinese travellers are now enabled and emboldened to seek out Australia’s regional gems, a far cry from how the market was when the...
The dark side of dark tourism
Slaughter sites and killing fields are a major money-maker in Cambodia, but is this right? Marissa Carruthers reports the dark side to them as...
Big ships making big waves
Cruise lines are pulling out all the stops to entice potential customers in the emerging Asian market. Paige Lee Pei Qi highlights what the...
Big data with a personal touch
In the age of Internet of Things, is data the holy grail for travel companies to win the personalisation war? Find out where the...
WTTC’s Scowsill on future of travel & tourism
Outgoing World Travel & Tourism Council (WTTC) president & CEO David Scowsill sets out what he sees are the trends shaping the future of...
