Smart airports take flight

The era of robotics, biometric check-in and augmented reality has arrived in airports, promising to make the passenger travel experience more efficient and comfortable. Here’s a look at the latest technologies in Asia-Pacific airports, and new innovations ahead.

The changing face of OTA-hotel relationships

Hotels and OTAs need each other, but the scales of their symbiotic relationship often appear tilted in favour of OTAs in the latter’s aggressive growth path in the past decade. As hotels big and small now seek to assert greater control of their distribution channels and commission structures, how will their love-hate relationship with OTAs evolve in the next phase?

Lessons from Agung

Mt Agung’s eruption may have shaken travel confidence in Bali, but from this seismic event the tourism sector also discovers fertile ground for lessons on crisis management and market diversification

New lifestyle in making

Lifestyle hotel brands are an emerging trend in Asia’s hospitality sector, as hospitality operators big and small and even players from outside the field roll out new brands to accommodate the changing preferences of millennials and Gen Z.

Making most of social media

In the age of social media, many destinations have yet to fully develop ways to engage with today’s travellers in meaningful and potentially lucrative ways.

Havens in the city

Despite their city settings, urban resorts offer both an escape from, and a connection to, the surroundings. Agents share what makes a great urban resort and their top picks

Making room for all

Serviced residences are no longer exclusively targeting the extended stay market, as the sector responds to shifts in market demand for shorter stays and smaller units.

It’s all about the experience in travel

Mary English, executive vice president for Asia-Pacific at Collinson Group, looks at how travel brands, from airlines to hotels, want to expand beyond their traditional domains and transform into experience platforms in the near future

Developing new Bali’s

Indonesia wants to develop 10 new Bali's. Problem is, investors still can’t get enough of the real one.

Melaka entices the world

Eager to meet its tourism goals, Melaka is reinventing itself with new attractions and world-class events; positive first quarter results show its initiatives are working.

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