Hotels and OTAs need each other, but the scales of their symbiotic relationship often appear tilted in favour of OTAs in the latter’s aggressive growth path in the past decade. As hotels big and small now seek to assert greater control of their distribution channels and commission structures, how will their love-hate relationship with OTAs evolve in the next phase?
Mt Agung’s eruption may have shaken travel confidence in Bali, but from this seismic event the tourism sector also discovers fertile ground for lessons on crisis management and market diversification
Mary English, executive vice president for Asia-Pacific at Collinson Group, looks at how travel brands, from airlines to hotels, want to expand beyond their traditional domains and transform into experience platforms in the near future
Indonesia wants to develop 10 new Bali's. Problem is, investors still can’t get enough of the real one.
China is making great efforts to develop health and wellness tourism, leveraging its traditional Chinese medicine and martial arts specialities
Think beyond robot butlers in hotels. ‘Hidden automation’ can help travel agencies save millions of dollars and significantly improve service outcomes. Kulpreet Singh, managing director EMEA & APAC for UiPath Robotic Process Automation, shows how
Lifestyle hotel brands are an emerging trend in Asia’s hospitality sector, as hospitality operators big and small and even players from outside the field roll out new brands to accommodate the changing preferences of millennials and Gen Z.