The era of robotics, biometric check-in and augmented reality has arrived in airports, promising to make the passenger travel experience more efficient and comfortable. Here’s a look at the latest technologies in Asia-Pacific airports, and new innovations ahead.
Hotels and OTAs need each other, but the scales of their symbiotic relationship often appear tilted in favour of OTAs in the latter’s aggressive growth path in the past decade. As hotels big and small now seek to assert greater control of their distribution channels and commission structures, how will their love-hate relationship with OTAs evolve in the next phase?
Mt Agung’s eruption may have shaken travel confidence in Bali, but from this seismic event the tourism sector also discovers fertile ground for lessons on crisis management and market diversification
Think beyond robot butlers in hotels. ‘Hidden automation’ can help travel agencies save millions of dollars and significantly improve service outcomes. Kulpreet Singh, managing director EMEA & APAC for UiPath Robotic Process Automation, shows how
Mary English, executive vice president for Asia-Pacific at Collinson Group, looks at how travel brands, from airlines to hotels, want to expand beyond their traditional domains and transform into experience platforms in the near future
Despite their city settings, urban resorts offer both an escape from, and a connection to, the surroundings. Agents share what makes a great urban resort and their top picks
Lifestyle hotel brands are an emerging trend in Asia’s hospitality sector, as hospitality operators big and small and even players from outside the field roll out new brands to accommodate the changing preferences of millennials and Gen Z.