Travel Technology AirAsia partners with Vision-Box on touchless solutions By TTG Asia / Posted on 28 October, 2020 16:23 AirAsia Group has teamed up with Vision-Box, a company which specialises in biometrics, automated border management and electronic ID solutions, to implement identity management technology across its network of 152 airports. The partnership will enable AirAsia to further enhance its digital identity management strategy across the group, with a single enrolment for services at key customer process points, so as to enable a more seamless and contactless travel experience. AirAsia partners with Vision-Box to advance digital travel management and touchless experience The Vision-Box’s Orchestra Identity Management Platform, a collaborative digital platform of real-time data administration and end-to-end customer-centric service management tools, will provide instant analysis, monitoring, reporting and configuration ability. Orchestra will interconnect with AirAsia’s network to regulate all virtual and physical security and data infrastructure in real-time, bridging and managing the information flow between traveller processing points, multi-source data streams, and relevant stakeholders. The partnership entails the delivery of FACES (Fast Airport Clearance Experience System), a touchless identification and contactless clearance platform designed for mobile check-in; as well as network-wide digital identity management, a collaborative development to drive organisational data ecosystem expansion and technology enablers across AirAsia’s travel and finance platforms. Deployment of seamless touchless and contactless experience traveller points across AirAsia’s 24 travel hubs will include mobile digital ID enrolment, biometric facial recognition devices at check-in (FACES), automated bag-drop self-service, roving VPoD for temperature checks, as well as security and boarding VPoD for seamless traveller identification and clearance.