Scoot is extending voucher refunds and a one-time free date change to customers amid the Covid-19 pandemic.
With immediate effect, travellers can apply for voucher refunds for the full value of bookings made on or before March 15, 2020.
The customer must have booked to travel on or before May 31, 2020. Vouchers can be used for future trips with Scoot for up to 12 months from the issue date.
Scoot said that an online portal for eligible customers to conveniently obtain voucher refunds will be up in a few days. The portal’s launch will be announced on Scoot’s website, social media pages and mobile app.
Customers flying off in the next 72 hours who wish to obtain a refund voucher are recommended to use the online feedback form or Facebook Messenger instead of the phone, due to the high volume of calls the carrier has been receiving.
Of course, those who booked through third-party channels are advised to contact the relevant channels or agents.
Between March 15 and May 31, 2020, customers who book flights on Scoot’s website, mobile app, or WeChat mini booking site are eligible for a one-time free date change.
The change has to be made at least four hours before departure. Fare differences still apply, and the latest date customers can change to is March 31, 2021.