Growing tech-savviness among independent hotels: SiteMinder

Today’s independent hoteliers have a greater awareness and appetite around technology when it comes to their marketing and distribution strategies, noted new research backed by hotel guest acquisition platform SiteMinder.

According to eHotelier’s Marketing & Distribution 2020 Journal, 68.4 per cent of independent hotels already have a digital marketing strategy implemented for their business, while a further 24.4 per cent intend to implement their strategy over the coming year.

Number of independent hoteliers leveraging technology to drive business on the rise: study

Only 7.2 per cent of independent hoteliers do not understand the relevance of a digital marketing strategy or how it can help their hotel business, found the study which surveyed 461 hotel industry professionals from around the world, with 80 per cent from independent hotels.

James Bishop, senior director of global demand partnerships at SiteMinder, said: “These figures seemed almost unimaginable as recently as 13 years ago, when SiteMinder first opened its doors to hoteliers all around the world who yearned for a way to market and sell their rooms online.”

When it comes to the value of booking channels in driving revenue, direct website bookings remain perceived among respondents as the most important booking channel for independent hoteliers, with 62.1 per cent ranking direct website bookings as either very valuable or valuable – a sentiment accentuated among hotel chains and franchises (87.9 per cent).

Owned channels, such as direct mail and a hotel’s website, trumped paid channels, such as paid social media, in terms of their perceived effectiveness in driving business.

The study also underlined a growing desire for hoteliers to better know their customers, with direct feedback seen as the most important channel in defining how they approach their marketing strategy.

“Unsurprisingly, direct website bookings remain perceived as the most important channel, a heartening outcome for the health of the market, as it displays the enthusiasm that hoteliers of all sizes currently have to embrace the tools and innovations at their disposal. However, hotels should also remember that having a balanced distribution strategy between channels, such as OTAs, wholesalers and GDS – as well as direct – remains key in the success of marketing your hotel online,” Bishop said.

“At SiteMinder, we are encouraged to also see hoteliers looking at the distribution of data from their core platform to other applications, such as CRM, upselling tools and guest messaging, to support their overall strategy in 2020 and beyond.”

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