Hotelbeds Group’s Ancillary Bank has launched a concierge service for use by end consumers of travel intermediaries, following its earlier foray into hotel concierge service with City Expert.
Its first FIT-focused offering, the service is now available in Bangkok and Phuket in Thailand; Punta Cana, Cancun and Riviera Maya in Latin America; as well as Malta and Bodrum in the Mediterranean.
Javier Arévalo, Ancillary Bank director, Hotelbeds Group, commented: “This allows us to offer the first service focused on FITs, with the goal to offer advice and personalised attention by local experts from the beginning of their stay.”
The new offering will be made available on Hotelbeds Group booking platforms – aimed at FITs – as well as in its wholesale and retail channels – including the Hotelbeds, Tourico Holidays, GTA and Bedsonline brands.
Travellers will be able to access a 24/7 personal assistance hotline operated by local people conversant in both English and Spanish.
The feature is expected to enrich in-destination local experiences for travellers through the expertise of local assistants offering interpretation/translation services, information on local infrastructure, services and transport, arranging and booking tours, tickets, attractions, events, transfers and car rentals, and offering information on culture, lifestyle, sports and local traditions.
A face-to-face meeting with the concierge will also be available on request.