Fiji Airways rolls out off-airport check-in at Denarau resort

Fiji Airways is introducing a flight check-in feature at the Sofitel Fiji Resort and Spa on Denarau Island, believed to be a first for the Pacific.

Speaking at the official launch yesterday morning, Fiji Airways’ managing director and CEO, Andre Viljoen shared: “We’ve designed this experience so guests simply get to the resort lobby and check themselves and their bags in for their Fiji Airways flights. We issue the boarding passes, tag and take bags off guests, leaving them free to enjoy Fiji for a few more hours.”

Guests can complete check-in at the resort, including for baggage; photo credit: AccorHotels

All bags are transferred to Nadi International Airports and loaded onto guests’ respective flights.

Viljoen said this frees guests up for meals, recreation, and shopping before making their way to the airport. At the airport, guests can then bypass the check-in process and head straight to security.

Fiji Airways had earlier piloted the resort check-in feature and received “overwhelmingly positive response” from guests during the trial phase, according to a statement from the airline. The feature was also activated during the Fiji International Golf tournament at Natadola and the Pre-COP 23 convention at the Sheraton Fiji Resort earlier in October.

The airline anticipates that more resorts in Fiji would get on board to offer the complimentary service to guests.

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