AMADEUS has added self-service rebooking functionality to its Amadeus Ticket Changer (ATC) suite of products.
Named ATC Shopper, customers of travel agencies who offer the service can independently go online anytime to modify their flight booking, before and after departure.
According to a statement from Amadeus, online travel agents can expect a reduction in the number of calls to their call centres as customers make changes on their own.
“We created ATC Shopper because we know that passengers want to have control of their itinerary and travel agents want to provide their customers with the best possible experience,” said Rudy Daniello, vice president, distribution product management, Amadeus.
ATC Shopper is the latest addition to Amadeus’ ATC suite which includes ATC Reissue, ATC Involuntary and ATC Changer Refund.