TTG Asia
Asia/Singapore Friday, 19th December 2025
Page 990

Making memories: familial interactions during trips matter

0

Singapore has been in what I call a tender lockdown since April 7. The government has ordered suspension of most business operations and closure of workplaces and schools. People are asked to stay home to break the chain of Covid-19 transmissions. They have stopped short of making it a crime for us to leave home.


This is a strange period. Streets are empty and silent by 20.00. Never have I stayed home for such long stretches, leaving only for a quick grocery run, knowing I have to be back within an hour.

Even stranger is the absence of travel, not just for work but for leisure as well. My last work trip was to Berlin in March this year, while my last family vacation was to Perth in – gasp – October 2018!

Last year was extremely busy for me and with hindsight, I made the poor choice of postponing our holidays multiple times.

My firstborn, who is now five years old, went on his first holiday with us when he was 10 months old. We flew to Bali and spent several wonderful days at the serene Kamandalu Ubud.

From then on, he became our travel buddy and joined us twice every year somewhere in Asia-Pacific.

I never realised how much he appreciated travel until one day, during the second week of our movement restriction, he asked wistfully: “When Covid-19 is over, can we take an airplane to go somewhere?”

He reminded me how much travel is a part of our life, and how no pandemic will dull the wanderlust in our heart.

As I typically travel for work once a month and for a week on average each time, family vacations are an invaluable opportunity for me to spend waking moments making up for all the lost time with my loved ones.

The value of family time must surely be amplified now, as we find ourselves with more time on hand to reflect on how we had neglected the ones closest to us during the good and crazy, busy times. I know I have, and I intend to maintain the lost connections I have rekindled in the past month. If anything should change in my travel behaviour post-Covid-19, it would be to plan more travels with the extended family.

My firstborn’s wish to resume travels soon certainly overturns the common belief that children never remember and appreciate vacations, and that money is better spent on other things. He remembers how we tried to stop curious deers in Nara from nibbling at his pants, the poop-inspired cartoon character we posed for a photo with at an indoor playground in Seoul, the colourful sprinkles on the chocolate discs I got for him at the Fremantle Markets, and the instant noodles his grandpa made for him at Uncle Alan’s house (the jolly owner of the Airbnb apartment we rented in Perth).

His memories clearly show that it is the interactions with family members on a trip that leave the deepest imprint.

Travels will not resume swiftly, with countries battling the pandemic at different paces. Some travel restrictions are likely to remain. So, it is unlikely I can fulfil my firstborn’s wish any time soon. But once the Singapore government lifts the movement restrictions, I will be glad to resume a different kind of travel – first by exploring my own backyard and supporting local tourism players. There will be plenty for us to do together.

This time, we will have our youngest to join us in making new discoveries. I wonder what memories will stick for him?

Marco Polo Davao to close amid virus crisis

0

The 22-year-old Marco Polo Davao, the first and only five-star hotel in Mindanao, will cease operations on June 15, as it becomes the latest casualty of the Covid-19 pandemic.

The closure of the Davao City hotel is a big blow to the Hong Kong-based Marco Polo Hotels, as its Philippine presence will be restricted to two eponymous hotels in Ortigas in metro Manila, and in Cebu.

Marco Polo Davao shuts down amid virus pressure

Pearl Peralta-Maclang, Marco Polo Davao director of sales and marketing, explained that the decision to cease operations “goes beyond the financial losses and the uncertainties surrounding the future of the hotel industry”.

She added: “The welfare of the associates played a major factor. It is fortunate that the company has the capabilities to take care of its 270 employees – their separation pay are based on the retirement policy of the company and the rest in accordance with the law.”

The writing on the wall tells of an uncertain future for the hotel industry since Davao City was put on lockdown two months ago. Most hotels and resorts shut down, borders were closed, and an executive order was issued limiting social gatherings to a maximum of 25 pax until December.

Amid the lockdown, Marco Polo Davao remains open to cater to business process outsourcing (BPO) workers, but BPOs in Davao are fewer than those in metro Manila and the hotel has no foreign market to rely on.

Peralta-Maclang said that with “indefinite cessation” of business, the hotel might reopen if the market signals are positive.

Virtual tours open new doors for Indonesia’s tourism sector

0

A raft of Indonesian travel companies are making strides in reaching new demographics by investing in virtual tours, a concept which has flourished as coronavirus-related lockdowns confine people to their homes.

Wisata Kreatif Jakarta (WKJ – the Jakarta Creative Tour), for example, is offering virtual travel experiences of two Indonesian destinations, Jakarta and Yogyakarta, as well as overseas destinations like Paris, Amsterdam, Brussels, Rome, Seoul, and Mecca.

Travellers around the globe can now sojourn to Badung to view local attractions like the iconic Gedung Sate (above), thanks to virtual tours rolled out by the city’s tour operators

Similarly, Jakarta Good Guide (JGG) in April launched the Jakarta City Center virtual package, a series of webinars where hosts take guests on a virtual walking tour around Menteng, Hotel Indonesia Circle, and National Monument, through tech tools like Zoom, Google Maps and Google Earth. The guide also displays photos, videos, and audio related to the places.

Huans Sholehan, marketing manager of JGG, said that its inaugural virtual tour received a surprisingly positive response, which inspired the company to create a new package, the Cikini route. Now, JGG already has 27 routes.

He said that there are at least 20 participants joining the company’s tours daily, with higher numbers on weekends.

Seeing the keen interest in virtual tours, JGG is expanding its online travel menu, with different themes such as coffee, monuments, ramadan, and mosques. The firm is also in the midst of crafting a special route for corporations to take their employees on virtual tours.

Also elbowing its way into the e-action is Bandung Good Guide (BGG), which currently offers over 15 virtual experiences. The agency is now promoting a new exclusive tour dubbed Urban Legend Route, which traces the history and myths surrounding Bandung.

Fitria Nur, co-founder of BGG, said the virtual tours have helped them reach new markets. “Previously, most of our tour participants were from Jakarta and Bandung. With virtual tours, we get guests from Bali, Semarang, and Yogyakarta,” she added.

Bandung Good Guide’s virtual tours bring homebound travellers to explore the Indonesian city

Likewise, Jaya Wisata is also attracting a new demographic with the launch of its Cirebon virtual tours in May.

Its director, Imas Kurniawati, shared that compared to clients of its physical tours who are usually above 35 years old or in their 40s, most participants of its virtual tours are in the age group of 20-35 years. “They are mostly young people from big cities like Jakarta, Bandung, and Surabaya, who are still hungry for new things and are curious,” Imas said.

To attract more younger fans, Imas will be launching several new virtual tour packages featuring West Java’s lesser-known destinations, such as Kuningan, Majalengka, and Indramayu.

Imas said that although the income raked in from virtual tours pales in comparison to that from physical tours, it helps to keep the revenue flowing nonetheless and ensure the survival of travel businesses.

She elaborated: “We don’t know how long this crisis will last, or the extent of the damage to the industry and the wider economy. But these virtual tours are giving us hope that there is still a light – as long as we stay positive, creative, and willing to learn.”

IHG signs Crowne Plaza hotel in India

0

InterContinental Hotels Group (IHG) has inked a deal to bring the Crowne Plaza brand to the northern Indian city of Lucknow, underscoring confidence in the industry despite challenging times.

Slated to open in late 2024, the 110-key Crowne Plaza Lucknow Sultanpur Road will feature a gym, an outdoor pool, an all-day dining restaurant, a bar, a club lounge, as well as 1,765m2 of meeting and banquet space.

IHG plants Crowne Plaza flag in India with new Lucknow signing 

Sudeep Jain, managing director, South West Asia, IHG, said: “Lucknow is emerging as a key destination for both corporate and leisure travellers with its excellent transport connections and an expanding business and tourism landscape.”

He added that the signing “is a really encouraging sign of confidence in IHG and our brands in India, where we remain committed to growing our footprint, with a particular focus on primary and secondary markets”.

Currently, IHG has 36 hotels in India, and 42 in the pipeline.

Seoul travel agencies snag US$4m gov’t cash injection

0

Seoul Metropolitan Government (SMG) has joined forces with Seoul Tourism Organization (STO) to inject US$4 million into the capital’s coronavirus-hit travel agencies to help buoy them amid the crisis.

The initiative, Seoul Travel Industry Crisis Overcoming Project, has earmarked roughly US$4,000 each to a total of 1,000 travel agencies.

Strugging tour operators in Seoul get lift from government; Bukchon Hanok Village in Seoul pictured

The first round of fund allocations has been completed, with 685 out of 935 tour agencies that applied selected after the government reviewed their documents and business contingency plans, according to the SMG.

The second round of applications was launched on May 6, where SMG and STO will pick an additional 315 travel agencies to support. The application period ends May 15, with the final announcement to be made on May 27.

Out of all the companies which applied that saw its sales take a hit this February and March owing to the pandemic, priority will go to firms that saw a relatively higher percentage of decrease.

A spokesperson from VIP Travel, one of the first few grant recipients, said that the bailout “will greatly help travel agencies in Seoul to recover its vitality”.

Joo Yong-tae, director of the Tourism and Sports Bureau under the SMG, said that the project was launched to provide direct aid to the travel industry, which has been hit hardest by the virus.

“We will gradually expand the scope of support from travel to MICE and hotel businesses to protect the vulnerable tourism ecosystem,” he added.

No other municipality governments in the country has initiated a similar project to date.

Sentosa offers virtual escape to the island

0

Singapore’s Sentosa Island is planting a flag in Animal Crossing: New Horizons, a popular Nintendo Switch video game that has sold 13.41 million copies since its launch in March 2020.

Homebound players of the game craving an island getaway can ‘visit’ Sentosa Crossing, a digital re-imagination of the holiday island launched by Sentosa Development Corporation (SDC).

Sentosa launches virtual island getaway on Animal Crossing

In the game, Sentosa Crossing will feature a recreation of Sentosa’s iconic attractions and offerings, including Skyline Luge Sentosa, Capella Singapore, beach bars, nature trails and movies by the beach.

Players can register for one of the 36 free slots available each day to visit Sentosa Crossing. Each visit will be limited to 30 minutes, with each session having four visitors on the virtual island.

Lynette Ang, CMO, SDC, said: “We would like to encourage everyone to make time for an ‘island getaway’ during these challenging times. In addition, while exploring these leisure experiences, guests can also be inspired with ideas for future outings to Sentosa. We are planning to offer more novel leisure options for our guests.”

Sentosa Crossing is part of a series of free online leisure offerings by SDC, which has also rolled out other Sentosa Stayhomecation activities such as Sentosa Beats Party, Sentosa Cocktail Club and Virtual Yoga by the Beach.

Thailand’s tourism to get clean stamp of approval

0

Thailand authorities are drawing up a stringent set of health and safety certifications to be adapted by tourism players to lead the country into recovery.

At the latest meeting of the Mekong Tourism Advisory Group, Chattan Kunjara Na Ayudhya, deputy governor for international marketing at Tourism Authority of Thailand (TAT), unveiled plans for security and health administration certification to bolster confidence among tourists.

Thailand’s tourism authorities to propose new sanitation standards for tourism businesses; Thai hotel receptionist greeting guest with the wai, a Thai customary greeting, as an alternative to handshake to combat virus

Chattan said that TAT has outlined a set of hygiene protocols for tourism businesses to adhere to. “We want to create a standard where both proprietors and tourists can become more confident using tourism facilities and services,” he said.

He added that the board has identified 10 business groups, namely, restaurants and eateries; accommodation; amusement and recreation parks; transportation; travel agents and tour operators; spas, wellness resorts and retreats; department stores and shops; golf courses and driving ranges; theatres and cinemas; and souvenir shops.

The certification includes a raft of measures, such as availability of hand sanitiser in public areas, adequate soap in restrooms, high maintenance of cleanliness in every area of businesses, and sufficient ventilation.

Chattan added the proposal is currently in the preliminary stages and that TAT is working with relevant ministries and the private sector to develop the framework.

He added: “This is one of the most revolutionary moves we can make at this time. It’s a positive step, not only in creating confidence but in really protecting people who depend on the tourism industry, work in the industry and who visit us. Eventually, every country should have one.”

Thailand’s tourism players are also seeking to position Thailand as a safe and healthy country to visit once travel resumes. Daniel Fraser, CEO of Smiling Albino, is proposing Hygiene Plus. The campaign will see DMCs and other tourism players commit to a set of hygiene standards approved by a medical body.

He said: “We want to see Thailand emerge as a hygiene-friendly destination. We want to be able to (set out certain) standards and launch a series of commitments from when the guests leave the hotel to everything that happens in between until they come back to the hotel.”

Shibuya revitalisation a step closer to completion

0

Shibuya has entered the third and final stage of an ambitious urban development plan that aims to transform the bustling Tokyo district into a thriving, modern centre for business and entertainment by 2027.

Led by East Japan Railway, Tokyo Metro and developer Tokyu Land Corporation with support from the local government, the extensive enhancements centre around Shibuya Station and its surrounds.

Shibuya is in the midst of a major facelift that is slated for completion in 2027 

In 2019, the second phase of the project was completed with the opening of three new complexes: Shibuya Scramble Square, Shibuya Fukuras and Shibuya Parco.

At 230m tall, Shibuya Scramble Square is the tallest building in Shibuya and houses Japan’s largest rooftop observatory called Shibuya Sky, which overlooks Shibuya’s famous scramble crossing. The skyscraper also has more than 200 outlets, including extensive F&B options.

Shibuya Fukuras, designed as a one-stop-shop for international visitors, comprises a bus terminal serving Haneda and Narita airports, a tourist information centre, luggage storage and delivery, and foreign currency exchange.

For entertainment, Shibuya Fukuras has an art centre while Shibuya Parco boasts a wide range of shops and a 636-pax theatre.

The facilities add to other recent developments that have increased Shibuya’s appeal as a location for business events.

Shibuya Stream, which is connected to the south side of Shibuya Station, is one example. Opened in 2018, its 250m2 multipurpose hall caters for seminars, exhibitions and concerts, hosting 700 pax standing and 294 pax theatre-style. Floors 9-13 are housed by the Excel Hotel Tokyu.

Two leafy outdoor spaces on the first floor beside the newly redirected Shibuya River offer sophisticated spaces for small-scale events or functions.

Still to come, in 2023, is the Shibuya Station Sakuragaoka East District Redevelopment covering 2.6ha. The Central and West Buildings of Shibuya Station are scheduled for completion in 2027, to coincide with the opening of the maglev service that will connect Tokyo and Nagoya in 40 minutes, reducing travelling time by 50 minutes.

Shibuya Station, which serves 2.8 million passengers daily, is also to get a boost, with some platforms and lines being consolidated or moved to improve service and connections.

Indonesia’s tourism players stress need for better online visibility

0

In anticipation of the eventual industry rebound, Indonesia’s travel trade is calling on tourism authorities to boost its online presence by enhancing the Indonesia Tourism Exchange (ITX) – a platform for tourism providers to market their products online – so that it is in a better position to compete with its regional and international counterparts.

With large-scale social restrictions currently in place, the need for tourism businesses to have an online presence post-Covid-19 becomes more crucial.

Indonesia tourism players call on the government to improve the existing Indonesia Tourism Exchange website

The trade’s appeal is in response to Indonesia’s minister of tourism and creative economy Wishnutama Kusubandio’s statement highlighting the importance of going digital during a recent web meeting with the Association of Indonesian Tours and Travel Agencies.

During the meeting, Wishnutama noted the rise of virtual meetings and webinars among tourism players amid the Covid-19 pandemic, urging the trade to ramp up digitalisation efforts.

Wishnutama promised that he would engage local e-commerce experts to build a new digital platform for Indonesian travel companies so that it could compete against foreign travel platforms when tourism resumes.

However, not all trade players are in favour of the idea.

Jongki Adiyasa, executive director of Ina Leisure Tour & Travel, said: “Making a digital platform is not like baking a cake. Based on my experience, it will take at least two years to make the platform work well, provided the travel company has very good IT staff.”

Though he acknowledged the importance of an online presence, Jongki said that it would be a costly endeavour for the country’s inbound players, who are mostly not tech-savvy, to go digital during the Covid-19, especially since their businesses have been hard hit by the pandemic.

He opined that rather than build a new platform, the government should work with inbound players and the makers of Indonesian marketplaces, such as TravelBiz, to enhance the existing ITX platform, especially in destination promotion efforts.

Lamenting how the current ITX platform does not sell tourism products crafted by Indonesians, Jongki hopes a refreshed version of the site will provide a space for inbound players to feature their products, such as tour packages and special bundled prices for attractions and accommodation.

Such improvement is not enough, argued Ng Sebastian, owner of Incito Vacations, adding that Indonesia needs a marketplace platform that enables potential inbound travellers to directly make online bookings.

For Ng, the most important thing that the government needs to take into account is that the platform has to adopt good SEO practices so that it can show up on the first page.

He noted that local industry players have already gone down the digital route a long time ago. “However, the question is how sophisticated our websites are. (Based on my observation), none of them is very good yet,” he said.

According to Indonesian travel companies that already operate online platforms, they face several difficulties in their digital marketing efforts, including failing to grow organic traffic, and improve SEO rankings.

Heritage Cruises to sail the coast of Vietnam

0

Heritage Cruises will launch its maiden voyage following the coastline of Vietnam in September 2020, on board four-deck, 20-cabin boutique ship Binh Chuan.

The first 10-day/9-night Heritage Binh Chuan Expeditions will depart from Halong Bay on September 7, 2020, and arrive at Nha Rong Saigon Seaport on September 17, with stopovers in Danang and Nha Trang. The return voyage will take place from September 20-29.

Heritage Binh Chuan will ply the coast of Vietnam come this September

The Heritage Binh Chuan Expeditions offers cruise holidays to more than four destinations in Vietnam and UNESCO heritage sites, such as Halong Bay, Hue, Hoi An, and Saigon. An array of onboard activities and shore excursions are also available.

After these maiden expeditions in September 2020, Heritage Binh Chuan will embark on two expeditions per month from September 2022, said a spokesman.

The maiden voyage from Haiphong to Saigon is a charter booked by an Italian group but the return trip from Saigon to Haiphong, also calling at Nha Trang and Chan May (Hue) seaports on the way back, are still available on a first come, first served basis, with prices start from US$5,200++ per person for the 10-day/9-night expedition.