TTG Asia
Asia/Singapore Sunday, 22nd March 2026
Page 862

Tourism players despair as Malaysia tightens Covid curbs

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Hopes for a domestic tourism recovery in Malaysia look dimmer by the day, as authorities impose stricter travel and mobility restrictions in response to an alarming spike in Covid-19 cases.

In the latest development, the government has placed the states of Kuantan and Pahang as well as several districts in Penang and Perak under a new movement control order (MCO) from today (May 10) until May 23.

Malaysia bans interstate and inter-district travel nationwide; tourist posing in front of The Istana Kenangan pictured 

They join several states and districts in Malaysia which are currently under MCO with varying timelines, including Kelantan (from April 29 to May 17), six districts in Selangor (from May 6 to 17), as well as Kuala Lumpur and parts of Johor, Perak and Terengganu (from May 7 to May 20).

As at 18.00 on Sunday, Malaysia registered 3,733 new cases and 26 deaths, bringing the total number of Covid-19 cases to 440,677.

The health director-general, Noor Hisham Abdullah, said Malaysia could hit 5,000 new cases daily in the next two to three weeks based on the current projected Rt value of 1.10.

As part of tighter measures to stem further spread of the virus, the government has prohibited interstate and inter-district travel nationwide without police permit from May 10 to June 6.

During this period, social, education and economic activities that involve gatherings are also not allowed. Other restrictions include a ban on dine-in services at eateries and a limit of up to 30 per cent of staff allowed to work in the office.

Malaysian Association of Hotels president, N Subramaniam, said that while the industry understands the rationale for restrictions, there is a need for authorities to strike a balance between lives and livelihoods.

He elaborated: “Hotels were already badly impacted with the extended interstate travel restrictions, and now, even travel between recovery MCO (RMCO) states has been suspended.”

“Since the beginning of Ramadan, hotels have adjusted their breaking fast buffets to the new norm, with added SOPs in place to ensure hygiene and safety of guests.

“The blanket ban on dine-in has left hotels in a predicament with only days to reorganise what was planned for the entire month. Hotels are not only left with excess supplies of perishables but also committed manpower for the period. The government did not offer any support or assistance, leaving hotels high and dry, with cancellations pouring in for room bookings planned for the Hari Raya holiday (on May 13).”

Subramaniam called on the government to reconsider other options apart from blanket bans to allow the industry to survive, as well as to speed up vaccination plans, especially for economic frontliners such as hoteliers.

Malaysia Tourism Council (MTC) president, Uzaidi Udanis, urged the government to include tourism players in discussions around Covid-related restrictions, and to draw up clear guidelines to effectively curb the virus spread. He cited countries such as Qatar, Taiwan and New Zealand which have successfully managed the virus while protecting the tourism industry.

MTC recently raised RM30,000 (US$7,300) through an online charity concert and donated the money to 100 tourist bus drivers to ease their financial burden. Uzaidi shared that the council plans to organise more online concerts in the near future, with proceeds to go towards tourism players such as travel agents, homestay operators, and budget hotel employees.

TTG Conversations: Innovator Chat with Sarah Mathews, TripAdvisor

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The Covid-19 pandemic has upturned the tourism industry, with many businesses scrambling to make sense of new and evolving demands in domestic travel while keeping an eager eye on early signs of recovery.

Recognising the need for clarity and data-driven direction, TripAdvisor launched a slate of live data capabilities and safety search filters to guide the way forward.

Sarah Mathews, its group head of destination marketing APAC, shares that while outdoor and family-friendly adventures are on the rise, the continuously strong demand for urban escapes and dining means that businesses should stay on their toes when providing transparent health and safety information to customers.

In this episode of TTG Conversations: Innovator Chat, Mathews talks about the recent changes to TripAdvisor and what destinations have learned from its new Tourism Sentiment Index.

More travel agencies shutter, hotels face closure as Thailand’s tourism recovery stalls

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As a fresh wave of Covid-19 outbreak in Thailand continues to hamper the tourism industry’s rebound, more travel companies and tourist bus operators across the country have ceased operations.

The spate of closures signals that the pandemic has had a far more severe impact on the industry as compared to the financial crisis “Tom Yum Kung” in 1997 and previous episodes of political tensions over the years.

Virus resurgences continue to threaten tourism recovery in Thailand

Earlier this week, the Thai Hotels Association stated that they would only be able to continue retaining their employees for one more month. It also warned that if the dire situation prevails, more hotel closures and staff layoffs are likely to follow.

Meanwhile, the Thai Restaurant Association (TRA) is strongly urging the government to lift the ban on dine-in services at eateries in six provinces – Bangkok, Chiang Mai, Chon Buri, Nonthaburi, Pathum Thani and Samut Prakan – that was enforced following a surge in virus cases after the Songkran Festival.

This followed an earlier order by the government that all restaurants and food shops in the provinces are allowed to open until 21.00 only to offer takeaways. The new measures will put hundreds of thousands of jobs at risk, TRA said.

Between April 2021 and now, some 10 to 15 per cent of the remaining 13,000 travel companies across Thailand have closed their doors.

“Many more tour companies, especially SMEs, are expected to ‘disappear’ in the near future,” Phuriwat Limthavornrat, managing director of P. Incentive Tour Event Co and president of the Association of Domestic Travel said on Thursday (May 6).

He estimated that some 60,000 to 70,000 tourism workers have lost their jobs since the pandemic, with many more layoffs to follow “soon”.

He added that the pandemic has wiped out all non-registered or illegally-run travel companies, while long-established firms with licenses have remained, but downsized staff.

According to president of the Thai Transportation Operators Association, Wasuchet Sophonsathien, more than 20,000 buses out of a total 40,000 to 50,000 buses have been mothballed due to a tourist drought.

As a result, tourist bus operators are suffering losses totalling an estimated 50 billion baht (US$1.6 billion) per month.

Wasuchet said that the tourism lull’s impact on transportation is generally less than that on hotels, based on asset value comparison. As such, bus service providers can afford to wait out the tourist drought for an additional four to five months.

The association is calling on the government for financial assistance as well as to lure foreign tourists back to the country as soon as possible to save the sector from collapse.

HK to welcome vaccinated travellers with reduced quarantine from May 12

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InterContinental Parramatta to rise in Sydney come 2025

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Vaccinations key to reviving international travel

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Travel trade backs Sri Lankan’s ban on Indian arrivals

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Sri Lanka’s recent move to ban travellers from India due to the exponential growth in Covid-19 cases there was inevitable as the safety of Sri Lankans remains a priority over economic interests, industry officials said.

Trevor Rajaratnam, former president of the Travel Agents Association of Sri Lanka, called the ban a “sensible” decision to avoid the virus spreading in Covid-19 certified hotels where Indian visitors would come into contact with other foreign guests and local staff.

Sri Lanka latest country to impose travel ban on India; people in anti-virus masks at the Colombo airport pictured 

On Thursday, Sri Lanka’s Civil Aviation Authority announced that due to the Covid-19 pandemic situation in India, passengers travelling from India will “not be permitted to disembark in Sri Lanka with immediate effect”. Indian travellers were welcome under a special travel bubble.

Since reopening its borders to tourism on January 21, 2021, Sri Lanka has seen only a trickle of arrivals. India has been Sri Lanka’s biggest source market in the pre-pandemic period. However, during the period from January 21 to end-April 2021, Kazakhstan emerged the country’s top source market, followed by Ukraine, Germany and then India.

Hiran Cooray, chairman of the Jetwing Symphony Group of Hotels, also welcomed the government’s move to ban Indian travellers. “Health is our number one priority,” he said, adding that it would also be wise for authorities to enforce a lockdown in Sri Lanka for one to two weeks given the sharp rise in the number of virus cases locally.

On Thursday (May 6), Sri Lanka hit a record daily toll of 1,939 Covid-19 infections and 14 deaths, taking the total to 117,529 cases with 734 deaths. The spike in cases has been attributed to Sri Lankans thronging shopping malls and street markets and travelling on crowded trains and buses during the long New Year holiday in mid-April.

A manager at a hotel situated in the central hill station of Kandy, a popular resort town, said they haven’t seen any Indian visitors since the pandemic started. He added that pre-Covid, Indian visitors usually accounted for 25 per cent or more of the total number of guests at the property.

Pandemic sparks demand for private jets in Japan

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Demand for private jets in Japan is seeing record growth among high-end business and leisure travellers who are seeking to avoid crowds and maintain social distancing amid the ongoing Covid-19 crisis.

ANA Business Jet Co. reported a 10 per cent year-on-year increase in charter flights in 2020, as well as a 30 per cent increase in inquiries.

Surge in wealthy Japanese travellers turning to private jet services to escape crowds amid coronavirus 

The subsidiary of ANA Holdings was launched in 2018 with the goal of arranging charter flights connecting to scheduled ANA services, mainly bound for North America and Europe. Their planes, which include long-range, mid-sized and light jets, were initially targeted primarily at executives, but the pandemic has spurred the company to diversify.

Jun Katagiri, president of the company, said the recent growth has been stimulated by wealthy individuals and businesses looking for private aircraft because they seat fewer passengers and pose lower infection risks.

Japan Airlines also reported increased sales of its chartered jet flights in the past year.

Also capitalising on demand for social distanced-travel is Fuji Business Jet. Based near Mount Fuji, in Shizuoka Prefecture, the company started operating in April 2020 with two jets, but has since added to its fleet following an uptick in customers.

High-end travel agents are seeing the expansion of the private jet market as an opportunity to build more custom-made travel options into their Japan packages. US-based travel agent All Japan Tours, for example, offers charters on private jets in addition to rides on private helicopters and private yachts.

The demand bodes well for the development of the luxury aviation market in Japan where the number of wealthy households reached 1.3 million in 2019, the highest since 2005.

Still, the market remains small. At the end of 2019, there were only 61 charter jets registered in Japan, compared with 20,978 in the US and 497 in China.

Malaysia extends MCO to Kuala Lumpur, other areas

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Out with quarantines, in with faster vaccination: tourism leaders

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While swathes of Asia triumphed against the rest of the globe in the early stages of the pandemic by controlling the spread of the virus, shutting borders and locking down economies, the region’s inoculation is lagging. This has prompted tourism business leaders to urge the region to ramp up the rollout of vaccination programmes and scrap quarantines for inoculated visitors in order to rebuild traveller confidence.

At PATA’s Virtual PAS Forum 2021, John Brown, CEO of Agoda, said vaccinations both at home and abroad are key for international travel to rebound in the region.

(From left) Agoda’s John Brown;Wego’s Ross Veitch; and TripAdvisor’s Stephen Kaufer spoke at PATA’s Virtual VAS Forum 2021

“No vaccination, no vacation,” he noted. “The third chapter of getting back really requires the vaccination of a population overall. Asia, is pretty far behind. All markets are way down in the single digits while a lot of the West is into the double digits.”

Evidence that vaccinations quickly restore traveller confidence can be seen in the US, where almost 40 per cent of the population are now fully vaccinated.

Greg Klassen, partner at tourism research consultancy Twenty31 Consulting, said a study revealed 43 per cent of Americans now feel safe flying. This compares with 30 per cent globally.

“We really need Americans to be flying to other parts of the world with that level of confidence,” he noted.

While domestic travel still dominates in the US, an increasing number of trips to the Caribbean and Mexico are being booked. Once more borders across the world start reopening, he expects Americans – and other vaccinated populations – will look farther afield.

Stephen Kaufer, CEO of TripAdvisor, added: “What we all hoped for was once people are vaccinated it would release a fair amount of pent up demand and we’re absolutely seeing it in the US. I hope people can look at the US and see once vaccinated, wow, travel is going to come back very quickly.”

The Middle East is another shining example, where vaccination programmes are rapidly being rolled out. Ross Veitch, CEO and co-founder of Wego, goes as far as to predict a strong summer period.

“It’s going to be one of the first regions where most of the population is vaccinated,” he remarked. “The chances of us having a decent summer are looking reasonably good at this point.”

In April, Emirates ran a trial flight carrying almost 400 fully-vaccinated passengers. While the flight did a round-trip from Dubai over the UAE, Tim Clark, Emirates’ president, said the exercise proved the airline is ready to resume business, provided health protocols and travel certification rules are established in each destination.

He added that while some airlines plan to make it mandatory that passengers are fully vaccinated, this is not the industry’s role. “It is not for the airlines to make that decision,” he said. “It needs to be taken by the states in which the passengers they are carrying arrive into.”

While vaccinations are key, Veitch added that another crucial step in reviving tourism across the region is opening borders without quarantine to the growing number of vaccinated travellers.

“As long as quarantines don’t go away, there isn’t going to be a huge resurgence in cross-border travel,” he opined. “A more risk-moderated approach to travel restrictions needs to be taken and we need governments to start focusing their attention on this.”

Tourism business leaders are advocating the reopening of borders without quarantine to the growing number of vaccinated travellers

For example, Hawaii is now allowing international travellers from South Korea, Japan, Taiwan and Canada to bypass the mandatory 10-day quarantine if they have taken a trusted Covid-19 test. The Thai island of Phuket will also start welcoming vaccinated visitors with no quarantine from July – although this may be impacted by the latest outbreak. Cambodia is also mulling allowing vaccinated international travellers in with no or reduced quarantine from October.

Brown said that at an absolute maximum, quarantine should be one-night at a hotel of visitors’ choice while they wait for rapid test results.

“People will get off the plane and do a rapid test,” he said. “The worst case, they go to a hotel for a night and sit at the pool for a couple of hours the next day to wait for their results, and then they’re free. It’s basically what they would do anyway. If governments, OTAs, tour operators and other partners can offer a product like that, then people will come.”

As governments across the region mull the safest way to start welcoming foreign visitors, Kaufer said it is important the tourism industry “keeps the voices loud to as many different government channels as possible” to reassure them that this is a safe way to welcome travellers.

“It defies common sense that a vaccinated individual wouldn’t be welcome in a country and as this takes off I hope you can flash your vaccine card and come right on in,” he said. “I’m so confident that would spur a tonne of international demand.”