TTG Asia
Asia/Singapore Saturday, 24th January 2026
Page 760

AirAsia takes on new name for business clarity

0

As AirAsia’s rapid transformation from an airline into a digital travel and lifestyle services group continues to gain strong momentum, the holding company for the airline group has been officially renamed AirAsia Aviation.

Bo Lingam, formerly president (airlines) for AirAsia Group, takes over as group CEO of AirAsia Aviation, overseeing the four airlines – AirAsia Malaysia, AirAsia Philippines, AirAsia Thailand and AirAsia Indonesia.

Lingam: new entity paves the way for new airline ventures to be formed in due course

AirAsia Aviation is part of the portfolio held by AirAsia Group Berhad (AAGB), the investment holding company, joining other companies – the airasia Super App, cargo and logistics venture Teleport, BigPay financial services, the edutech arm AirAsia Academy, engineering company Asia Digital Engineering, ground services division GTR, and the restaurant chain and food group called Santan.

Commenting on the move, Lingam said: “This structural change helps facilitate strong projected growth in both airline and non-airline portfolio businesses.

“The AirAsia Aviation entity holds our existing airline investments and paves the way for new airline ventures to be formed in due course. We have also established a new AirAsia Consulting division tasked at reviewing new airline partnerships and franchise opportunities.

“By creating this airline holding company we can focus on continuing to be the world’s best low cost airline. We have spent the past 18 months reviewing every aspect of the operation to ensure that our airlines will return stronger than ever before. The world is finally opening up and we foresee a V-shaped rebound in air travel in the near future.”

Lingam shared observations of “huge pent up demand for air travel” in Malaysia as interstate travel resumed on October 11.

“We are operating over 60 daily flights to 16 key leisure destinations, and more frequencies and routes will continue to be added in response to significant consumer demand,” he said.

Services in Thailand, Indonesia and the Philippines are also resuming in line with accelerated vaccination rates and the easing of travel restrictions in our key markets.

“We look forward to the opening of international borders as the next key milestone. We will continue to review new markets to operate from in the future, like Cambodia for example, when we can connect (South-east Asia) once again with the best value fares and lifestyle offerings,” said Lingam.

Panorama builds network of travelpreneurs to boost sales reach

0

Panorama Group in Indonesia is boosting its distribution channel with the launch of Panorama Agent, a B2B2C business model that leverages on a network of ‘travelpreneurs’ across the country to connect with customer communities.

For a start, Panorama Agent members will be given access via a dedicated digital application to sell Panorama JTB’s domestic and outbound tour products, visa services and travel insurance which covers Covid-19. Later on, they will be able to sell other products such as airline tickets, hotel vouchers and admission tickets.

The new Panorama Agent will utilise a network of travel entrepreneurs across Indonesia to sell the company’s various travel products and services

Hellen Xu, CEO of Panorama JTB, said the company is looking to recruit
1,000 travel entrepreneurs – or ‘travelpreneurs’ – by the end of 2021 to support the new programme.

At press time, Panorama Group has built a team of 200 ‘travelpreneurs’.

Having ‘travelpreneurs’ representing Panorama will enable the company to reach out to more communities, a more efficient route compared to simply adding sales counters, according to Xu, who expects the Panorama Agent programme to boost business by 30 per cent.

“However, our sales counters, such as those in the malls, will continue to operate to serve those who need face-to-face services, such as dropping documents off for visa applications,” said Satrijanto Tirtawisata, president commissary, Panorama.

Sadewa, Panorama’s corporate secretary, expects the Panorama Agent programme to support the company’s efforts to catch pent-up travel demand as international borders begin to open up.

Furthermore, Sadewa believes the programme would enable the company to attract and collaborate with many skilled talents in the travel and tourism industry that have lost their jobs during the pandemic.

Sri Lanka readies for improved tourism fortunes this winter

0

A decent winter season is expected for Sri Lanka’s tourism industry as the country makes her slow return to normalcy post-pandemic, with at least 450,000 international arrivals projected to stream in between November 2021 and April 2022.

The Sri Lankan government lifted a six-week-long islandwide lockdown on October 1, gradually easing restrictions on hotels, restaurants and shops.

A busier winter travel season is expected, as Sri Lanka eases lockdown amid growing international travel resumption; Galle Dutch Fort, Sri Lanka pictured

“Things are falling into place. I expect between 450,000 and 500,000 arrivals during November to April, with positive signs from operators in traditional markets like Western Europe and the UK,” said Nilmin Nanayakkara, managing director of NKAR Travels & Tours and former president of the Sri Lanka Association of Inbound Tour Operators.

Nanayakkara added that large numbers of travellers from Russia and Ukraine are expected. Both markets have been main contributors of arrivals to Sri Lanka since the airport reopened in mid-January 2021.

Returning traffic from Western Europe and the UK would signal other source markets to follow, he opined.

Sri Lanka is allowing fully vaccinated travellers to enter without PCR tests and quarantine, provided they carry a valid negative Covid-19 test result on arrival.

Echoing Nanayakkara’s optimism, Dimuthu Tennakoon, president, Board of Airline Representatives (BAR), said airline bookings for the winter season have picked up, particularly from Eastern and Central Europe.

In recent times, Russia and Ukraine have topped the list of arrivals to Sri Lanka, with a little more than 13,500 last month.

While performance is still a far cry from pre-pandemic times – a typical September would see more than 100,000 arrivals, Nanayakkara said the return of international flights was a confidence booster.

Come next month, Air France will resume flights to Sri Lanka while Swiss carrier Edelweiss will increase operations from Western Europe. National carrier SriLankan Airlines has also resumed flights to Germany and has increased frequencies to Russia.

Equally encouraging is Sri Lanka’s progress with her national vaccination campaign. The country has vaccinated over 60 per cent of her population against Covid-19, and the vaccination rollout for the rest of the population is progressing at a rapid pace.

The country has also seen a decline in daily average cases. As of October 16, there were 649 daily average cases, compared to more than 2,000 in mid-May 2021.

Ovolo appoints two new GMs in Australia

0
From left: Kieron Hunt; Gab Nishi

Ovolo Hotels has appointed two new general managers for its two Australian properties, Ovolo Woolloomooloo and Ovolo Nishi.

Ovolo Woolloomooloo bridges heritage and modern luxury, allowing guests to indulge in the rich history of the Woolloomooloo wharf complemented by contemporary designs and tech-savvy inclusions.

From left: Kieron Hunt; Gabriel Polias

Kieron Hunt has been appointed the general manager of Ovolo Woolloomooloo. Over two decades, Hunt has worked in locations around the world such as London, Dubai, China, and Japan, for hospitality brands such as The Murray, Peninsula Hotels, InterContinental Hotels, Hilton Hotels and Chelsea Football Club.

Down south in Ovolo Nishi, Gabriel Polias joins the property as general manager. His prevoiusly held positions such as hotel manager at luxury brands like the Sofitel, as well as director of operations at the Marriott.

Strong travel intentions across nine key markets

0

A survey of 9,074 consumers across France, Germany, India, Spain, Russia, Singapore, the UAE, the UK, and the US shows the appetite to travel is high.

At the same time, it reveals that greater clarity on restrictions and guidelines will be key to unlocking increased traveller confidence. Over a third (35%) of travellers said the current international guidelines around where and how to travel are confusing, making them less likely to book business and/or leisure travel. In Asia-Pacific, 37% of travellers in India and 40% of those in Singapore shared the same sentiment.

Travellers are willing to share personal health data, and welcome technologies that will bring travel convenience

At the same time, travellers are exhibiting increased openness to embrace technology and a willingness to share health data so they can start traveling again.

When asked about the receptiveness to share personal health data, the survey results show:

  • 93% of travellers globally would be willing to provide personal data for the effective use of digital health passports or certificates, a slight increase from 91% in February 2021. In both India and Singapore, the figure was slightly higher than the global average at 95%.
  • Almost half (48%) of business travellers worldwide would be willing to provide their health data to visit a conference or event, compared to 53% in India and 54% in Singapore. Meanwhile, 36% of leisure travellers would be willing to share such information for an excursion or activity at destination, versus 35% and 38% of Indian and Singaporean leisure travellers respectively.

When asked which technology would increase confidence to travel in the next 12 months, mobile solutions continue to be the most popular, with the top technologies including:

  • Mobile applications that provide on-trip notifications and alerts (44%) (India: 55%; Singapore: 45%)
  • Self-service check-in (41%) (India: 49%; Singapore: 53%)
  • Contactless mobile payments (e.g., Apple or Google Pay, Paypal, Venmo) (41%) (India: 47%; Singapore: 47%)
  • Automated and flexible cancellation policies (40%) (India: 42%; Singapore: 45%)

A majority 97% of travellers say that technology will increase their confidence to travel, up from 91% in February 2021 and 84% in September 2020, showing a growing sense of confidence in technology.

When considering the future of travel and sustainability, the survey highlighted what solutions travellers believe might help the industry to become more sustainable long-term. The results showed:

  • Nearly half (46%) of travellers said greater availability of green modes of transport, e.g., electric planes or trains. The figures in India (51%) and Singapore (53%) were slightly higher.
  • A similar percentage (44%) believe making sustainable travel more cost effective would be beneficial. Exactly half (50%) of the respondents in Singapore, and 49% in India, felt this way.
  • 41% say transparency around travel companies’ sustainability policies would help. Here, too, the numbers were higher for Asia-Pacific travellers, with 54% in India and 50% in Singapore rating this a priority.

Although receptiveness to travel in the next year is high, the travel industry needs to consider how to respond to changing traveller concerns as the travel environment continues to adapt. The three main concerns travellers have are:

  • Fears of catching Covid-19 while traveling (41%) (India: 54%; Singapore: 54%)
  • Self-isolation or quarantine before and after travel (41%) (India: 42%; Singapore: 44%)
  • Changing restrictions resulting in last minute cancellations (37%) (India: 29%; Singapore: 41%)

In comparison to the previous studies, fears of catching the virus maintain a top concern for travelers, alongside self-isolation, or quarantine.

Jonathan Tong, vice president, Airline Solutions & IT Sales, Asia Pacific, Amadeus, said: “As countries in Asia-Pacific achieve higher vaccination rates, they are beginning to reopen their borders and restart international travel. However, it’s becoming increasingly clear that for international travel to restart in a meaningful way, technology will need to play a central role.

“For example, biometric and contactless solutions can help reduce transmission of the virus, while digital health passes will help create a more frictionless and stress-free experience for travelers. Amadeus continues to advocate for closer collaboration between stakeholders across the industry including, airlines, hotels, technology providers and governments, to expedite the industry’s recovery.”

New round of financing to power Artotel’s expansion

0

Melbourne to ease lockdown this week

0

Victorian state officials will begin to ease lockdowns in Melbourne this week, allowing hospitality venues and some businesses to resume, albeit with restricted capacity.

The announcement was made on October 17.

Melbourne will progressively ease out of lockdown from this week

More easing, including the reopening of many retailers, will come once 80 per cent of eligible Victorians are fully vaccinated – estimated by November 5 at the latest.

The city has been under six lockdowns that span nearly nine months, since March 2020.

Melbourne’s reopening follows that of New South Wales, which emerged last week from a 100-day lockdown.

Australia is looking to end her 18-month travel ban in November, which will allow vaccinated Australian citizens and permanent residents to travel abroad. However, the speed of materialisation will depend on the establishment of home quarantine in the country’s eight states and territories.

Indonesian agents compete in boomerang painting as part of relaunched Aussie Specialist programme

0

Tourism Australia has relaunched its Aussie Specialist Programme worldwide with a newly upgraded website and the addition of new modules.

The virtual launch in Indonesia which took place yesterday (October 14) via Zoom was joined by 264 travel consultants from Jakarta, Surabaya and other parts of the country.

Travel agents showcase their boomerang paintings during a webinar workshop held by Tourism Australia 

The webinar workshop, which highlighted Australia’s indigenous culture, encouraged the Indonesian outbound travel consultants to spice up their itineraries with Aboriginal and Torres Strait Islander cultural experiences.

Apart from a tutorial on products and services, the travel consultants were also taken on a virtual cultural guided walking tour. As well, in line with the theme, a boomerang painting competition was held among the agents.

DOT urged to champion resumption of domestic tourism

0

The Philippine Department of Tourism (DOT) has been called upon to be more vocal in fighting for the reopening of domestic tourism which, in pre-pandemic times, has shown to reap manifold more returns than the international market.

In 2019, domestic tourists reached 110 million and tourism earnings from them totalled 3.14 trillion pesos (US$61.8 billion), said tourism secretary Bernadette Romulo-Puyat in submitting to the Senate the proposed 2022 budget for DOT and its attached agencies.

Repeated cycles of lockdowns have hindered Philippines’ tourism recovery; tourists at Esmeris Farm, a campsite and local attraction in Laguna pictured

It compares favourably to pre-pandemic foreign tourists totalling 8.26 million and contributing 482.61 billion pesos (US$9.5 billion) in foreign exchange receipts.

Senator and former tourism secretary Richard Gordon told the DOT to be more vocal in asserting the importance of reopening domestic tourism. “I don’t think we should remain locked up. We should open up places that we can corral such as Palawan,” he said.

Gordon noted the “magic of tourism,” citing 2019’s figures of the country recording 110 million domestic tourists – “practically the whole of Philippines” – resulting in considerable contributions to the economy, including tourist dollars, income tax paid by tourism establishments and 5.7 million jobs generated.

Moreover, domestic tourism is likely to bounce back faster than foreign inbound based on DOT’s forecast under three recovery scenarios: upside or mild, medium to harsh, and downside or severe.

For 2022, the domestic market is forecast to recover 61 per cent of its 2019 levels under upside or mild scenario; 49 per cent under medium or harsh, and 35 per cent under downside or severe.

In contrast, over the same period, foreign inbound market is seen to recover 43 per cent of its 2019 levels under upside or mild scenario; 22 per cent under medium to harsh; and 22 per cent under downside or severe.

And as the travel trade concur that the focus should be on reviving domestic tourism, Philippine Tour Operators Association president, Cesar Cruz, said that the Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) should have a better approach than lockdown and halting leisure travel whenever a Covid-19 surge happens.

“After being in this situation for more than one-and-a-half years, there should be a better approach… I believe that no single tour operator can really make it (if this stop-start lockdown cycles continued),” Cruz said during the Second Tourism and Technology Forum organised by the Tourism Promotions Board.

“At least for domestic tourism, we are pleading the government to review the travel restrictions, the actions to be taken when (a new Covid outbreak) emerges… Please consider what could be the positive effect of tourism, especially on the economy and lives of the people,” Cruz said.

He pointed out that India, for example, is still allowing domestic travel even though parts of the country remain at high-risk for Covid-19; while the focus of tourism marketing in China, Australia and Japan is on the domestic market which has been keeping their travel sectors afloat.

Cruz further highlighted the pent-up demand for travel in the Philippines, as people were eager “just to get out of the house, and even (trips within a) 25 to 50 km radius is enough”, citing a demand spike during the short time that those from metro Manila were allowed to travel to other destinations.

New names, logos for Singapore’s wildlife parks in Mandai Wildlife Group rebranding

0