TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 1807

World Animal Protection calls for end to tiger entertainment venues

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Captive tiger at a tourist facility in Thailand. World Animal Protection believes that wild animals belong in the wild and should not be used for our entertainment. (PRNewsFoto/World Animal Protection)

Captive tiger at a tourist facility in Thailand. World Animal Protection believes that wild animals belong in the wild and should not be used for our entertainment. (PRNewsFoto/World Animal Protection)

NON-PROFIT organisation World Animal Protection is calling on governments to investigate and close down venues that use tigers for entertainment and for travel companies to halt their sales and promotion of such establishments.

The recent scandal and closure of Thailand’s Tiger Temple has spotlighted the abuse of captive tigers that goes on inside such places and in light of that, the animal welfare group has launched an investigation into the tiger tourism industry in Thailand.

The study, Tiger selfies exposed: A portrait of Thailand’s tiger entertainment industry, showed that the number of captive tigers increased from 623 to 830 in the last five years, or by 33 per cent.

According to the report, such venues are getting increasingly popular as tourists are promised a close-up encounter with wild tigers. But many travellers do not realise the cruelty that goes on in order to domesticate these creatures to the extent of being made submissive enough to entertain tourists.

Issues cited include tigers being punished using pain and fear in order to stop aggressive, unwanted behavior. One staff member told the researchers that starvation is also used as a punitive measure.

Of the 17 major tiger entertainment venues investigated in Thailand, Sriracha Tiger Zoo in Pattaya had the highest number of tigers in captivity. As well, World Animal Protection observed that it has the poorest conditions with at least one tiger so thin its hips and ribs were visible.

“It is very worrying that at the time of our research, 207 more tigers were abused for tourist entertainment than there were five years ago,” said Julie Middelkoop, head of the Wildlife – Not Entertainers campaign at World Animal Protection.

“We’re asking tourists to think about the welfare of the tigers, and we’re calling on the travel industry to stop promoting and profiting from tiger cruelty. If you can get up close to, hug, or have a selfie with a tiger, the attraction is cruel. Don’t go.”

She further urged travellers to stay away from any wildlife tourist entertainment venues that allow direct human-animal interaction, such as hugging and selfies with tigers.

“TripAdvisor, the largest travel site in the world, continues to promote and sell tickets to cruel tiger tourist venues. They could be a real part of the solution and help to end the suffering of tigers,” she added.

Responding to the allegations, a TripAdvisor spokesperson said: “The role of animals in tourism is a highly complex issue involving a variety of stakeholders with diverse points of view. TripAdvisor takes this issue seriously.

“Currently, there is no universally agreed upon criteria by which to assess animal welfare practices, and no feasible means by which an online resource like ours could centrally audit such practices around the globe. While it is the responsibility of national governments and local regulatory bodies to monitor businesses in their respective jurisdictions, TripAdvisor recognises that the travel and tourism community can be a positive catalyst for change.

“We are committed to exploring this in a thoughtful and responsible manner to protect animal welfare, while serving the needs of our TripAdvisor community, promoting sustainable tourism, and respecting the economic interests of the reputable partners who make their living in this area.”

LCC Eastar Jet is newest U-Fly Alliance member

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(From left) Ding Yong Zheng, board director of U-FLY Alliance; Andrew Cowen, CEO of U-Fly Alliance; Jimmy Ma, board chairman & director of U-Fly Alliance; Jung Shik Kim, CEO of Eastar Jet; and Steven Greenway, deputy CEO of U-Fly Alliance at the announcement

SOUTH Korean budget carrier Eastar Jet has joined the U-Fly Alliance as a strategic airline partner.

The addition of Eastar enables the LCC alliance to add stops such as Seoul, Busan, Jeju and more to its network of mostly North Asian destinations.

“With Eastar Jet on board, we will be able to expand U-Fly Alliance’s reach to 197 destinations and link guests up with hard-to-reach places all over South Korea and Northern Asia,” said Andrew Cowen, CEO of U-Fly Alliance.

Launched in 2009, Eastar Jet now covers a route map of 24 international and domestic destinations, all of which will be added to the U-Fly Alliance network. The company currently operates 17 aircraft with two more expected by end-2017.

“We are delighted to join the U-Fly Alliance and connect South Korean travellers with this network of exceptional LCCs. We look forward to furthering U-Fly’s mission to create a better-connected Asia and provide affordable travel for all,” said Jung Shik Kim, CEO of Eastar Jet.

The Hong Kong-headquartered U-Fly Alliance was formed earlier this year in January, marking the world’s first LCC alliance, and is made up of founding airlines Lucky Air, Urumqi Air, West Air and HK Express.

Philippine tourism budget up 44 per cent from 2015

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El Nido, Palawan

THE Philippines’ newly-appointed tourism secretary Wanda Teo has vowed to efficiently utilise the resources given to her for the promotion and development of the country’s tourism industry.

According to a statement by the Philippines’ Department of Tourism, it has gotten a substantial budget increase this year, up 44 per cent from the 2015 budget of 2.5 billion pesos (US$53 million) to a 3.61 billion pesos (US$76.5 million) sum for 2016.

No details have been revealed as to how the budget is to be allocated, but Teo added that information on activities and transactions of the tourism ministry can be accessed from its soon-to-relaunch website.

In the statement, Teo also lauded the country’s president Rodrigo Duterte on his plans to construct new highways and bridges to network major islands and tourist destinations.

Referring to Duterte’s state of the nation address on Monday, Teo said: “We are elated and inspired by the president’s announcement that topping his list of priorities is the building of highways and roads that can provide easy access to our tourist sites.”

The president had further stated in his speech that labour-intensive industries such as tourism will need reforms in order to ensure competitiveness and to promote the ease of conducting such businesses in the Philippines.

AirAsia warns of online scam offering free flights

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airasia-online-scamScreenshot of the online survey scam

A SURVEY circulating online via social media promising free AirAsia tickets is a hoax, warned the Malaysian budget carrier in a statement yesterday.

The survey, which also asks participants to share the post in order to qualify for the prize of a pair of free air tickets, is not one initiated by the airline.

AirAsia warned in the statement that “this survey is not conducted by the airline or any of its affiliates, and confirm that this is a scam which uses the AirAsia brand without authorisation.”

It added that they are not liable for any claims pertaining to the false scheme and cautions the public against taking part in the ploy.

“AirAsia would like to once again reiterate that it does not enlist third party services in organising activities and any announcements are made via official channels such as credible mass media and our official social media channels at all times,” the statement continued.

“We will not hesitate to take legal action against individuals or groups who organise illegal schemes using the AirAsia brand, and a police report has been lodged with regards to this scam.”

Agency rides on Pokémon Go craze with Poké itinerary

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AUSSIE tour operator Geckos Adventures has taken the Pokémon Go craze to the next level by launching a worldwide trip to catch ‘em all.

The tailor-made, six-week journey, departing on August 28, combines four of Geckos’ most popular itineraries, and will see fans visit Peru, Galapagos Islands, Egypt and Cambodia, amongst other destinations, in search of the virtual creatures.

Intrepid Group’s managing director, James Thornton, said Geckos was using innovative technology and data to predict likely Poké stops and gym locations.

“When Pokémon launched, Geckos Adventures was one of the first travel companies to launch a trip that would take fans to the remotest Poké stops on the planet,” he said.

“We’ve looked at data and been able to make some educated guesses, but for now this is very much an exploratory trip for fans.”

Thornton also said the trip had created a huge amount of buzz in the industry.

“We were inundated with questions from agents on which Pokémon could be found where. We’ve had lots of enquiries about the trip and expect to turn those into bookings once there have been some confirmed sightings of Pikachu at Machu Picchu or Gabite in Giza.”

Prices for Pokémon: Let’s Go start at A$9800 (US$7320) per person, departing from Lima, Peru on August 28 and finishing in Bangkok, Thailand on October 10.

Photo of the Day: HG Travel wins top agency accolade

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Nguyen Thi Tuyet, managing director of HG Travel Indochina receiving the annual Vietnam Tourism Award 2016 at the Hanoi Opera House earlier this month

Hanoi-headquartered DMC HG Travel has been recognised as one of the country’s leading inbound tour operators at the 16th annual Vietnam Tourism Awards, an accolade awarded to travel companies that have demonstrated excellence in their products and client services. The award is presented annually by the Vietnam Tourism Association in partnership with the Vietnam National Administration of Tourism.

Asia’s transacted trade fair space continues on growth path

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NET space sold at Asian trade fairs jumped by 5.6 per cent to almost 19.7 million square metres in 2015, according to figures released in an annual UFI report.

The largest market is China, where 56 per cent or 11.19 million square metres of total space was sold. This is five and a half times the space sold in Asia’s second largest market, Japan (2.05 million square metres).

The China market grew 7.1 per cent, while India posted strongest growth at 7.8 per cent.

In addition, South-east Asia continued to record considerable growth as the Philippines, Indonesia and Vietnam grew by between 7.2 and 7.8 per cent last year – well above the regional average of 5.6 per cent.

Elsewhere in Asia, net space sold in South Korea, Hong Kong, Taiwan and Japan expanded by 3.7, 3.2, 2.2 and 1.2 per cent respectively.

By the end of 2016, Asia’s venue capacity is expected to exceed 7.8 million square metres – while number of venues would likely reach 207, more than double the 100 venues in operation in 2004. Of this gross indoor capacity, China would account for over 70 per cent with 5.5 million square metres floor space and 108 venues.

No backing for backpacker tax

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The tourism industry is concerned that the controversial tax will discourage working holidaymakers to visit Australia when implemented.

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The Australian tourism trade is worried that backpackers will shun Down Under as a travel destination and place the country at a distinct disadvantage to competing working holiday destinations like New Zealand if a proposed backpacker tax kicks in.

This new income tax on working holidaymakers – which taxes backpackers about A$0.33 (US$0.24) for every dollar earned – was due to start in July this year and boost government coffers by an estimated A$540 million.

However, following widespread criticism and opposition by farmers and the tourism industry, the controversial tax has been suspended for six months until January 2017, pending a ministerial review.

Presently, like other workers, working holidaymakers do not have to submit taxes unless their annual income is over A$18,200.

The National Farmers’ Federation welcomed the delay of the tax and called for a permanent solution.

Said the federation’s president, Brent Finlay: “Backpackers are an integral part of the Australian agricultural workforce. We must make sure they have every reason to come here to work, and to spend valuable tourism dollars in our regional communities.”

According to Tourism Australia’s managing director John O’Sullivan, the country sees about 185,000 backpackers of the 7.4 million total international visitor arrivals every year.

When asked about the significance of backpacker tourism to Australia, O’Sullivan said: “This (backpacker) group is quite a small group but they stay for a long time in the country and are valuable in (terms of) expenditure. Also, they are very important to the workforce as they work in various tourism industries like hospitality.”

He added: “The government is aware of industry concerns and is working on it.”

Meanwhile, Australian Tourism Export Council’s managing director, Peter Shelley, said in a statement: “We welcome the postponement of this tax and the willingness of the government to look at ways to improve Australia’s backpacker offering, but remain concerned by the continuing uncertainty created by the delay.

“With a review scheduled for early 2017, it leaves backpackers considering an Australian (working) holiday unsure of what to expect and this will only further encourage them to consider an alternative such as New Zealand or an Asian destination.”

Shelley also urged the government to go beyond addressing labour needs in its review of the tax.

“It must also look at the tourism industry and the negative message we are sending to the international visitor market,” he added.

This article was first published in TTG Asia, July 8, 2016 issue, on page 30. To read more, please view our digital edition or click here to subscribe

Visitors kept at bay

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Greater access to Sai Kung is needed for agents to better promote this hidden gem in Hong Kong.

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It appears the Hong Kong UNESCO Global Geopark, despite being known in the scientific circles since 2009, will remain one of the city’s best kept secrets and lay in wait off the beaten track.

A ferry and a bus service were recently made available to the park − located in the Sai Kung East Country Park in the East and North East New Territories − but at present they operate only on Sundays and public holidays, placing limits on opportunities for more to discover the park.

Since starting operations in January, the 160-seat Kaito Ferry Service has been plying from Ma Liu Shui in Shatin to Lai Chi Wo, a manageable walk to the geopark. The ferry leaves Ma Liu Shui at 09.00 and returns from Lai Chi Wo at 15.30.

The 26-seat shuttle bus tour service was launched by the Sai Kung District Community Centre in May 2016, taking just 40 minutes to travel from its terminus in Sai Kung Town to the East Dam of High Island Geo-area.

Despite receiving “only a handful of enquiries” about the geopark, Cary Chiu, general manager of PC Tours and Travel, is certain the interest will grow.

“The new services are better than nothing, (but) what worries me is the availability of seats. If the bus is packed it would be a long wait for the next departure. If there isn’t regular public transport, travellers may not consider going.”

Chiu played down the suggestion that the present situation would encourage FITs to bypass agents to visit the park on their own.

“Clients may approach us for a tour guide to accompany them and we can even arrange transport from downtown to Sai Kung… There is still a way for agents to survive,” he emphasised.

ATI Travel managing director, Richard Woss, commented: “I will combine (the geopark attraction) with our hiking tours to enhance the itinerary. Frankly, such nature themed tours (interest) a very small market but the (improved) access is better than nothing.”

Meanwhile, developments are underway in the Sai Kung area, with the Volcano Discovery Centre opening in Sai Kung Waterfront Park in 2014, and the High Island Geo-trail enhanced with visitor facilities including a boardwalk and information panels.

This article was first published in TTG Asia, July 8, 2016 issue, on page 24. To read more, please view our digital edition or click here to subscribe

Making refunds a breeze

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WHO Ashish Kashyap is the CEO and founder of Ibibo Group, which owns several online travel portals such as Goibibo.com, a hotel and air aggregator; redBus.in, an online bus ticketing platform; and ibibo Ryde, a car and cab sharing app.

Today, more than three million unique users transact in Ibibo’s websites every month, making it one of the largest travel companies in India. In a recent report by Morgan Stanley, Goibibo.com is India’s top OTA in terms of hotel booking volume.

For the October-December 2015 period, Goibibo grew its hotel bookings by 400 per cent year-on-year with roomnights crossing 1.6 million. Some 71 per cent of hotel bookings on Goibibo take place on its mobile app.

Prior to launching Ibibo Group in 2007, Kashyap was the country head of Google India, where he established the domestic business operations from ground up, and had also founded an e-commerce business at Indiatimes.com.

WHAT In March 2016, Goibibo.com launched GoTime Guarantee, promising to deliver the fastest refunds in the country. The site guarantees refunds will be processed within two hours from the time a customer cancels his/her travel bookings with the portal. Goibibo also shares the exact time − in minutes and seconds − taken to process the refund with the customer.

If the company fails to meet the two-hour guarantee, the platform promises to credit Rs100 (US$1.48) into the customer’s GoCash wallet for every hour of delay. GoCash is a virtual wallet on the portal which can be used to book travel services such as hotels and flights.

WHY According to Goibibo, more than 15 per cent of travellers make amendments to their trips, bringing about the need for refunds.

“We often see that refund is a big problem in India no matter the segment. By guaranteeing a specific time period to process the refund, we get more credibility and customers who can rely on Goibibo.com,” says Kashyap.

During the first-week launch of GoTime Guarantee, Goibibo processed 99 per cent of applicable cases in 30 minutes.

TARGET Kashyap said that GoTime Guarantee is an industry first introduced after the company conducted research to understand the user psyche. Through this service, the OTA hopes to increase trust and reliability among its users and eventually offer this ‘time guarantees’ to customers for all processes.

This article was first published in TTG Asia, July 8, 2016 issue, on page 14. To read more, please view our digital edition or click here to subscribe.