TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 1571

Aviation roundup: Turkish Airlines, Thai Airways and more

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Here’s our weekly roundup of new air routes.

Turkish Airlines commences Phuket flights
On July 17, Turkish Airlines began four-times weekly flights from Istanbul to Phuket.

TK172 will depart Istanbul on Mondays, Thursdays, Saturdays and Sundays at 14.30, and land in Phuket International Airport at 04.00 the following day. Return flight TK173 will depart Phuket on Mondays, Tuesdays, Fridays and Sundays at 05.30, and arrive in Istanbul at 12.00.

Thai Airways connects Bangkok and Vienna
Beginning November 16, Thai Airways will begin four-times weekly flights between Bangkok and Vienna, deploying a Boeing B777-200ER aircraft with a capacity of 292 seats.

Flights will depart Bangkok on Mondays, Thursdays, Saturdays and Sundays at 01.30, and land in Vienna at 07.00. The return flight will depart Vienna at 13.30 and arrive back in Bangkok at 05.20.

New air link between China and Portugal
Capital Airlines, a joint venture established in 2010 between HNA Group and the Beijing municipal government, has launched a new Hangzhou-Beijing-Lisbon route. The inaugural flight will take place on July 25.

Utilising an Airbus A330, the thrice-weekly flights will be the airline’s first international route between the two countries.

Bangkok is Azerbaijan Airlines’ first destination in SE Asia
Azerbaijan Airlines will start flying from Baku, the capital of Azerbaijian, to Bangkok’s Suvarnabhumi Airport from October 29. This will the first regular direct passenger flight from Baku to South-east Asia.

Flights from Baku to Bangkok will be operated on Tuesdays and Sundays, while return flights will depart on Wednesdays and Mondays. The route will utilise a Boeing-767 aircraft.

Virgin flies HK agents to Melbourne

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Tourism Australia partnered Virgin Australia and Visit Victoria to host a trade fam trip last week to introduce the airline’s new Melbourne-Hong Kong route.

A total of 13 travel agency senior executives from Hong Kong experienced Virgin Australia’s business class service and spent a week exploring food and wine in Melbourne city, plus aquatic and coastal experience along the Great Ocean Road and Mornington Peninsula.

Later this month, Tourism Australia and Virgin Australia will launch a joint consumer campaign to promote the new service in Hong Kong.

Accor putts for Swissôtel in Gold Coast

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AccorHotels has partnered Hong Kong’s Golden Horse Group to open a Swissôtel in Australia’s Gold Coast come 2019, its second in the country after Swissôtel Sydney.

The A$60 million (US$64.9 million) new-build will be built within the Peter Thomson-designed, 18-hole Links Hope Island Golf Course precinct in the Hope Island district, a 45-minute drive from Brisbane International Airport and Gold Coast International Airport.

Swissôtel Gold Coast Hope Island Resort will offer 150 guestrooms across three levels and feature a spa and wellness centre, pool, children’s play area, fitness centre, conferencing facilities for up to 300 people and a restaurant to complement the existing golf course facilities.

Tourism confidence soars to decade’s high as Europe rebounds: UNWTO

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International tourist arrivals worldwide reached 369 million in January-April 2017, up six per cent from the same period last year, with business confidence reaching its highest levels in a decade, according to the latest UNWTO World Tourism Barometer.

Destinations that were affected by negative events in 2016 continued to rebound in the first part of 2017, with improved arrivals performance in the Middle East (+10 per cent), Africa (+eight per cent) and Europe (+six per cent).

In Europe, where security concerns impacted tourism last year, Southern Mediterranean Europe saw a nine per cent increase as compared with one per cent in 2016, while Western Europe recorded a four per cent boost compared with flat growth in 2016.

Meanwhile, Northern Europe (+nine per cent) continued to post growth, while Central and Eastern Europe was in line with results of last year with a four per cent increase.

Continued growth was seen in Asia-Pacific, where international arrivals were up six per cent through April, led by South Asia (+14 per cent) followed by Oceania (+seven per cent), South-east Asia (+six per cent) and North-east Asia (+five per cent).

International arrivals in the Americas were up four per cent with strong results in South America and Central America (both +seven per cent), while arrivals in North America grew by three per cent and in the Caribbean by two per cent.

The current strong momentum is reflected in the UNWTO Panel of Tourism Experts confidence index, which evaluated tourism performance in the first four months of 2017 with the highest score in 12 years.

Confidence levels for the current May-August period are expected to be sustained at a decade-long high, also driven by upbeat expectations in Europe.

Mounting pressure to license Phuket hotels as arrivals surge

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Maya Beach , Phi Phi island

Less than a quarter of hotels in Phuket (429 out of 1,724) are licensed six months on from the January 31 deadline set for offending hotels to become registered, according to C9 Hotelworks.

Of the 1,295 unlicensed hotels identified in Phuket, only six have had their licenses approved. A further 1,001 are pending approval, while 288 have not yet applied.

Maya Beach , Phi Phi island

C9 Hotelworks’ managing director, Bill Barnett, said that a disconnect in regulation could be hindering the licensing process.

“Phuket’s provincial government has undertaken an admirable large-scale initiative to tackle the proliferation of unlicensed hotels,” Barnett said. “Currently the main challenges for the process are the strict regulations associated with the Thailand-wide Building Control and Hotel Act.

“As a result of these mandates, the province is considering reviewing the requirements to support the conversation process,” he added.

Local authorities are under pressure to tackle this issue, as strong demand from emerging economies continues to drive a sharp increase in tourism arrivals to Phuket.

For example, Russian passenger traffic at Phuket International Airport jumped 17 per cent in the first five months of 2017, while arrivals from mainland China rose eight per cent.

Hotel development in Phuket also continues to gather pace, with C9 Hotelworks’ pipeline analysis showing 33 hotels (5,738 rooms) being developed across the island, including major global brands such as Sheraton, JW Marriott, Best Western, InterContinental, Park Hyatt, Kempinski, Ramada and Rosewood.

At the same time, private sector investment into the hotel industry is racing ahead of the public sector.

Without the ability to apply hotel tax to unlicensed properties, the island is being denied much needed revenue that could be reinvested into infrastructure.

C9 Hotelworks stresses that it remains imperative to ensure that the 1,295 unlicensed hotels currently operating in Phuket are dealt with swiftly to ensure the issue does not do damage to the island’s international reputation.

New Travelport technology resolves flight disruption issues

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Boris Padovan (left) with Keri Ingmire

Airlines are likely to have an easier time managing passengers and helping them with accommodation issues during flight disruptions, thanks to a new technology from Travelport.

The travel technology company has launched Resolve, a paperless system for airlines that automates sourcing, distribution and booking of hotel rooms when flights are cancelled or delayed.

Boris Padovan (left) with Keri Ingmire

It will notify affected passengers by email and text message, and lead them to a listing of available partner hotels on ground. The airline will be able to customise the presented list along variables such as price per night and passenger class.

Passengers can then reserve their rooms and check in with their electronic bookings. This can cut the queues on ground at customer service, and shave check-in time from about 15 minutes to about two minutes, said Resolve product owner Keri Ingmire.

At the same time, the airline will be able to keep track of booking numbers and expense data live. The suite also includes actionable insights into irregular operations, including hotel-related costs and passenger activity patterns, as well as analysis on the cost of disruptions and improvements an airline can make to its service.

Resolve was trial-tested with a major US-based carrier, and Travelport is now in talks with several airlines to implement the system, said Boris Padovan, vice president of global sales, airline IT solutions.

There are also plans to integrate it into Travelport’s other products, such as Trip Assist and Fusion, as well as independently hosted airline apps, said Padovan.

Besides improving customer service for airlines, adopting such a system can also translate into better customer satisfaction, reduced costs and an added safety blanket for travel agents, said the managing director of Pegasus Travel, Charles Tan.

-reporting from Travelport LIVE, Sydney

Scully joins Four Points by Sheraton Penang as GM

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Four Points by Sheraton Penang has appointed David Scully as general manager.

Scully has over 25 years of international experience in the hotel industry, spanning Hong Kong, Nairobi, Tajikistan and Azerbaijan, where he took up roles as general manager and pre-opening general manager.

He first started his career as a busboy in The Golden Sands Resort, Penang, before moving to Shangri-La Hangzhou in China, and onto Shangri-La Tanjung Aru Resort, Kota Kinabalu, Sabah, where he was director of F&B.

Thailand sharpens niche marketing plans for 2018

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At its annual TAT Action Plan meeting yesterday, the Tourism Authority of Thailand (TAT) unveiled its 2018 marketing plan to grow the country as a preferred destination with more targeted niche marketing on the international and domestic fronts.

Yuthasak Supasorn, TAT governor, said: “Clearly the age of mass marketing is over. The future lies in sharply focussed marketing campaigns, which can deliver measurable results. These will help us maintain a strong brand presence, improve the efficiency of our marketing spend, address the seasonality factor, decongest popular destinations and establish closer cooperation with potential partners that include many industry businesses and local communities who can contribute to the success of our objectives.”

(Middle three, from left) TAT’s Yuthasak Supasorn; Ministry of Tourism and Sports’ Kobkarn Wattanavrangkul; and TAT board’s Kalin Sarasin; with TAT executives and industry players at press conference to announce the marketing plan

For the international marketing plan strategy, which will be rolled out over the 12-month period of the 2018 fiscal year, beginning October 2017, TAT has segmented target customers worldwide ranging from first-timers to repeaters, senior citizens to sports enthusiasts. TAT will also emphasise on niche markets including weddings & honeymoons and ladies, as well as continue to create a brand image as a luxury travel destination.

A stronger emphasis will be placed on gastronomy tourism, with spotlight placed on the opening of the Michelin Guidebook Bangkok and Thailand’s hosting of the fourth UNWTO World Forum on Gastronomy Tourism.

While TAT will continue to use “Amazing Thailand” for its international marketing slogan with the “Discover Amazing Stories in Amazing Thailand” tagline, in 2018 the NTO will change its marketing angle slightly with the new concept of “Open to the New Shades of Thailand” to give more depth to the presentation of Thailand’s tourism, grow the business for grassroots tourism sector players and enhance the country’s image as a land of amazing diversity worth discovering further.

In the domestic market, TAT will train its sights on increasing the travel frequency of potential groups (seniors, millennials, families, multi-generation and ladies) with the “Unique Thai Local Experience” slogan in 2018.

Some examples of new initiatives for domestic marketing by TAT include creating awareness of waste management during local festivals, promoting creative gastronomy and building tourism networks to be environmentally conscious.

In 1H2017, Thailand received reached 17 million international arrivals and a revenue of 876 billion baht, of which the China market was the top generator followed by Russia and Malaysia. The Thai government has set a growth of not less than eight per cent increase in tourism revenue for 2018.

Europe turns to matchmaking to get love from China, US travellers

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Europe is planning a series of eight educational conferences and B2B matchmaking events targeted at the US and China, set for launch in 2018, which has been designated EU-China Tourism year.

Recognising that many intercontinental tourists see Europe as a unified destination, the Partnerships in European Tourism programme will focus on themes and routes of interest to the visitor – such as family travel, culture, film and TV, lifestyle and romance – instead of specific countries, cities or sights.

Tourists at Jungfrau, Switzerland

The programme will kick off with its first event in Venice on January 19, 2018, while the second will take place in Berlin in March, coinciding with ITB Berlin. The conference and matchmaking workshop will focus on Europe’s culture, pan-European itineraries (such as river cruising) and group tours.

The third conference will be held in April in Beijing, with an emphasis on family travel and catering to European companies seeking to tap outbound demand from China.

Details on subsequent events in China and the US will be announced later.

The programme is funded by the European Commission and delivered by a consortium made up of the European Tourism Association (ETOA), the European Travel Commission and the European Association of Travel Agents and Tour Operators (ECTAA).

Tom Jenkins, CEO, ETOA, said: “The Partnerships in European Tourism programme… recognises the high value of strong business relationships between supplier companies in the EU and potential customers in external origin markets.”

Added Michel de Blust, secretary general of ECTAA: “This initiative provides a unique opportunity to strengthen tourism relationships with strategic partners in third country markets, with a view to increasing travel and tourism. It will also foster cooperation among European tourism companies for the promotion of EU transnational products.”

Travelport offers APAC agencies mobile app to assist ‘always-on’ travellers

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Following its launch in the EMEA region, Travelport’s new mobile product Trip Assist will be rolled out in Asia-Pacific, with a showcase at the annual Travelport LIVE event in Sydney this week.

The technology is touted for allowing travel service providers to engage with customers at various stages of their journey, through mobile travel capabilities such as flexible itinerary management; real-time communications; day of travel assistance; push-notification reminders; real-time alerts; and the option to call an agent from within the app.

One key element is Travelport Engage, a mobile messaging tool which delivers personalised travel updates during and after every trip.

More features are being planned to encourage user control via the ability to request flight changes, select preferred seating and the ability to synch trip information with personal calendars from within the app.

Fergal Kelly, CCO of Travelport Digital, commented: “The increasingly connected traveller expects support throughout their trip. Customer engagement via mobile is now critical for agencies of all sizes and we believe that the business travel industry and business travellers are not yet well-served.”

The Asia-Pacific launch comes as growth in mobile bookings in the region outpace that in any other region, according to Travelport. Mobile travel sales have seen double-digit growth in markets like South Korea (58.7 per cent), Australia (52.2 per cent) and China (49.9 per cent) in the past five years. It is estimated that by 2020, 76 per cent of the growth of online travel will come from mobile sale.