TTG Asia
Asia/Singapore Tuesday, 14th April 2026
Page 1510

Hong Kong Disneyland sinks deeper into the red

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International visitor numbers hit record high of 1.6 million

Hong Kong Disneyland’s (HKDL) loss-making streak continues after it netted a loss of HK$345 million (US$44.1 million) in FY2017, double that of FY2016.

The park attributes the loss to rising costs associated with the launch of Iron Man Experience and Disney Explorers Lodge, as well as depreciation associated with the park expansion project.

International visitor numbers hit record high of 1.6 million

There were some positive numbers for HKDL despite the deficit. For the fiscal year that ended on September 30, 2017, the park generated revenues of HK$5.1 billion, representing an eight per cent increase from the prior year. EBITDA were up 28 per cent, reaching HK$914 million.

HKDL says a contributing factor is the record high per capita spending – marking eight consecutive years of spending growth – driven by the launch of new attractions and entertainment offerings, including the new Iron Man Experience, Disney Parks’ first Marvel-themed ride, and Disney Explorers Lodge, the resort’s third hotel.

The park further attributes revenue gains to an increase in room nights sold at the resort hotels, cost management efforts and sales and marketing strategies.

At the resort hotels, room nights sold increased by 16 per cent. Given the additional inventory created by Disney Explorers Lodge however, occupancy was down to 70 per cent from approximately 80 per cent over the last two years.

The park also saw a record number of international visitors last fiscal year, after international attendance increased five per cent to reach approximately 1.6 million.

Overall, HKDL welcomed 6.2 million guests, up three per cent from the prior year.

The growth trend continued into 1Q2018 with a double-digit increase in guests, which the park attributed to limited-time offerings during the quarter including Halloween and Christmas events.

With a slew of attractions and events scheduled for the year, HKDL expects to see continued growth in attendance.

Following Chinese New Year and its inaugural night market, the park will debut the ‘We Love Mickey!’ Main Street Projection show in mid-March, and the Karibuni Marketplace at Adventureland on March 30. The bazaar will feature textiles and crafts, games, food and Disney characters including Moana, Nick and Judy from Zootopia, Jasmine, Pocahontas and Marvel’s Black Panther.

And in May, a new entertainment venue in Adventureland will open with a stage show titled Moana: A Homecoming Celebration, marking the first completed project under the latest phase of expansion. The park will also launch a new Disney‧Pixar-themed Water Play Street Party! along Main Street, U.S.A. where characters from Disney‧Pixar productions such as The Incredibles and Toy Story will join more than 30 performers for the summer celebration.

Swiss-Belhotel to add more Zest to Indonesia

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Swiss-Belhotel International is embarking on an expansion of its budget brand, Zest Hotels, with plans to triple its portfolio of properties in Indonesia within three years.

At present, seven Zest Hotels are operating in the country, located in Jakarta, Surabaya, Yogyakarta, Bandung, Batam, Bogor and Bali.

Zest planning hotels in Ambon, Solo, Timika, Manado and Jailolo

The expansion will see the addition of at least seven new hotels, which have already been signed, adding 768 rooms to nearly double the brand’s total nationwide inventory.

Zest Hotels is also targeting approximately six additional signings, potentially taking the brand’s total portfolio size to 20 hotels by 2020. This will include properties in popular destinations like Jakarta and Bali and emerging regions like Sulawesi, Kalimantan, Sumatera and North Maluku.

In line with the government’s efforts to spread tourism benefits to more parts of the country, Zest Hotel’s development drive will see more hotels added in key cities like Jakarta, while also reaching towns and cities including Ambon, Solo, Timika, Manado and Jailolo.

“We see strong potential for the expansion of Zest Hotels across Indonesia,” commented Emmanuel Guillard, CEO of Zest Hotel International and Swiss-Belhotel International’s senior vice president of operations & development for Indonesia, Malaysia and Vietnam, citing “Indonesia’s large and youthful population, the rapid growth of second and third tier cities, and enhanced low-cost air connectivity”.

Zest Hotels all feature an array of guest-friendly offerings, such as 24-hour room use, Wi-Fi connectivity and other 24-7 services.

The expansion is also being driven by healthy operating performance. Total revenues surged 18.8 per cent in 2017, compared to the previous year, and the group’s operating profit jumped 21.3 per cent, according to a statement from the group.

Kkday bags US$10.5mn in Series B funding led by H.I.S

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Fresh investment to drive growth

Taiwanese travel e-commerce platform KKday has raised a US$10.5 million Series B funding round led by Japanese travel giant H.I.S.

The funds will go towards growing KKday’s Asian operations, reaching into US and European consumer markets, as well as enhancing product offerings and customer experience.

Fresh investment to drive growth

Commenting on the deal, founder and CEO of KKday, Ming Ming Chen, said: “In the market of travel experience platform globally, there are no giants yet like Expedia and Agoda for hotel reservation platforms. KKday decided to partner with Japan’s travel giant H.I.S. to strengthen its market positioning as the leading company in the market of travel experiences platform in Asia.”

Existing KKday investor, MindWorks Ventures, also participated in this funding round.

Scenic sky tours at Alila Anji

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Scenic tour of Anji from up high

Alila Anji has launched the Aerial Tapestry package to give guests an opportunity to appreciate the beauty of Anji, in China’s north-western Zhejiang province, from above.

Guests can take to the skies with a choice of two aircrafts: a Cirrus SR-20 airplane or a Robinson R44 helicopter.

Scenic tour of Anji from up high

The Cirrus SR-20 is a piston-engine, four- or- five-seater composite monoplane, and the experience offers a choice of two 15-minute routes, flying over Tianzi Lake and Zhangwu Town, or over Tianzi Lake and Xianshan Lake. Those who dare can even have a go at co-piloting the aircraft.

The R44 is a single-engine helicopter that can accommodate the pilot and three passengers, and offers an eight-minute tour following the same routes but at a lower altitude of 300m.

The two-night package is priced from RMB6,760++ (US$1,062++) for two, and valid from now until October 31, 2018. The price includes a two-night stay in a Hill View Villa or Lake View Villa, daily breakfast for two, flying experience for two in either aircraft, one dinner and one lunch box.

The tour is organised in collaboration with Tianzi Lake Airport, Anji’s only airport, located one hour north of Alila Anji.

Airbnb wants to be ‘for everyone’ with new categories, premium tiers

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Airbnb Plus homes verified based on criteria including cleanliness, comfort and design; Plus listing in Shanghai

For a startup that began in 2007 with just two air beds, Airbnb has gone a long way – and a lot more ambitious – as it marks its 10th year of founding with plans to go “Plus”.

Airbnb yesterday unveiled additions to its home-booking system, including new tiers targeted at luxury travellers, as guests and properties become increasingly varied in the past decade since its founding.

Airbnb Plus homes verified based on criteria including cleanliness, comfort and design; Plus listing in Shanghai pictured

Launching to guests this summer are four new property types – Vacation Home, Unique, B&B and Boutiques. The four will join the existing three categories of Entire Home, Private Room and Shared Space. Airbnb said the seven core property types will provide greater transparency and easier search by guests over the types of accommodation available.

Airbnb also rolled out the new Airbnb Plus tier. Airbnb Plus homes have been inspected and verified in person against a 100+ point checklist covering cleanliness, comfort and design. Hosts in this tier would benefit from top placement, in-home services such as design consultation and expert photography, and premium support.

Airbnb Plus is available for booking, beginning with 2,000 homes in 13 cities.

Another new tier is Beyond by Airbnb, which launches this spring. Beyond by Airbnb will offer custom designed trips, including “the world’s finest homes, custom experiences and world-class hospitality”.

To cater to different travel purposes and occasions, Airbnb has launched Airbnb for Family and Airbnb for Work. Four more categories rolling out later this year, namely, Collections for Social stays, Weddings, Honeymoons, Group getaways and Dinner parties.

Airbnb has also revamped its Superhost programme and will launch a new guest membership programme later this year.

The enhancements outlined in its new roadmap, Airbnb said in a statement, is expected to put it on a path to more than one billion annual guests by 2028. Over the last 10 years, guests have checked into an Airbnb more than 300 million times.

“Ten years ago we never dreamed of what Airbnb could become. In fact, people thought the idea that strangers would stay in each other’s homes was crazy. Today, millions of people every night do just that. But we want to go further by supporting and expanding our community so that in 10 years time, more than one billion people per year will experience the benefits of Airbnb,” said Airbnb co-founder, CEO and head of community, Brian Chesky.

Trade steps in to help as Konsortium Express suddenly closes

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The company specialised in coach trips to Malaysia (photo credit: Singapore Buses/CC)

Konsortium Express & Tours, an agency in Singapore specialising in bus trips to Malaysia, has abruptly closed down and ceased all its services.

In a notice on its website, Konsortium stated that a “financial crisis” led to the shutdown.

Konsortium’s license has been revoked, said the Singapore Tourism Board (STB).

The company specialised in coach trips to Malaysia (photo credit: Singapore Buses/CC)

Customers with unfulfilled trips were advised in the notice from Konsortium to claim on travel insurance or apply for a refund with Singapore’s small claims tribunal.

NATAS’s Surface Transport Committee is rallying local transport operators to take over affected bookings if necessary, according to STB.

Meanwhile, a major agency in the country has stepped in to offer affected customers some help. In a statement, Chan Brothers Travel said it will extend a goodwill discount of 10 per cent off package tours, based on group departure for bookings made from now till March 4.

Chan Brothers also advised customers to “exercise vigilance”. Tell-tale signs of companies in financial trouble, the agency said, include requests for more deposit payment than the industry practice or dangling incentives for full payment upfront.

As well, STB urged consumers to take measures to protect themselves, such as paying by instalments and purchasing travel insurance that provides coverage for unforeseen events such as agent insolvency.

Look who’s back, and not at Sabre

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Former president and CEO of then Abacus International, Robert Bailey, will be back in the GDS business as chief strategy officer of Travelport, effective March 1.

Based in Langley, the UK, Bailey will report to Travelport’s president and CEO Gordon Wilson. His responsibilities will include the company’s five-year and annual business plans, new business development, strategic alliances and leading the evolution and implementation of further transformation in the business.

Bailey, no stranger to Asia-Pacific agents as chief of Abacus, was based in Singapore from 2008-2015. The Asia-Pacific GDS was majority owned by a consortium of Asian airlines, which sold their 65 per cent share of this business to Sabre in July 2015.

His other roles included executive positions in ITSMA, a technology and services marketing firm; SITA, an IT and telecommunications business serving the airline and airport sector and Galileo International, a forerunner of the current Travelport where he held a number of commercial management roles including managing director of Galileo Switzerland and director, sales and marketing organisations Europe.

He is a graduate of the University of Cambridge and has an MBA from Cranfield School of Management.

Wilson commented: “Robert is an excellent addition to our leadership team with his deep travel technology background and considerable experience in Asia which is the fastest growing travel economy in the world.”

Bailey said: “I am delighted to be joining Travelport to help build further its travel commerce platform and enhance its leadership position in travel merchandising, mobile travel commerce and commercial payments. Having operated in the same market sectors for many years I respect the formidable capabilities and talented people it possesses. I am excited by this opportunity to play a part in furthering how Travelport is using technology to make the experience of buying and managing travel better on a global scale.”

Travel experts reign in an era of information overload, says Kuoni

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Travel planning has become more of a chore; some customers still prefer expertise and advice from agencies

While today’s travellers love browsing the web for ideas and inspiration, there is a swing back to “real expertise” when it comes to booking, according to a new report by UK tour company Kuoni.

In its Worldwide Trends Report 2018, Kuoni shared that 59 per cent of respondents prefer real advice from trusted experts when booking a holiday.

Travel planning has become more of a chore; some customers still prefer expertise and advice from agencies

The same research shows that 49 per cent strongly agree that travel planning has become more of a headache than an enjoyable part of the holiday; 79 per cent feel overwhelmed by the amount of information they get online before booking a holiday; 52 per cent say they are unsure of which online sites, reviews and data to trust when booking a holiday.

The company recorded a 38 per cent surge in appointments in 2017 over 2016, with the average length of consultation lasting two hours. A surprising 59 per cent do not have a destination in mind and are happy to be inspired.

Kuoni is seeing more customers make initial enquiries through webchat, which it introduced four years ago. Webchat is a “great ice-breaker” and “increasingly online chats go on to more detailed conversations about the trip face-to-face at an appointment or on the phone”, the report added. The company is also receiving more specialist phone calls as generic phone calls go down.

Kunoi highlights that when it comes to more complex, multi-centre travel, real expertise and advice is still central to converting browsing into booking.

This observation is given further weight with Kuoni pointing out the growing demand for “epic combinations”. “Kuoni customers are increasingly looking to combine two or more touring holidays into one epic holiday, allowing them to tick off as many of the world’s iconic sights as possible,” the agency noted in the report.

“For the Highlights of South Korea tour, some 70 per cent of 2018 bookings are in combination with the Highlights of China or Japan tours,” Kuoni stated. Another epic Asian trip trending among Kuoni customers is the 20 nights Ultimate Indochina itinerary, which combines Vietnam, Cambodia and Laos.

Banyan Tree Phuket villas are half price – for trade only

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Lagoon Pool Villa

For a limited time, travel industry professionals can enjoy 50 per cent off Banyan Tree Phuket’s pool villas as the resort extends the offer to employees of travel agencies, hotels and airline companies only.

Eligible guests will enjoy 50 per cent off any class of pool villas in the three Phuket resorts (Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree); 50 per cent off the standard green fees at Laguna Golf Phuket; 20 per cent off all purchases from restaurants and bars; 20 per cent off all spa treatments from the Banyan Tree Spa; complimentary gourmet buffet breakfast daily at The Watercourt restaurant; as well as complimentary resort and lagoon activities.

Lagoon Pool Villa at Banyan Tree Phuket

The offer is valid for a minimum stay of two nights during the months of May, June and September 2018, except May 1-6 and June 16-18, subject to availability. It cannot be used in conjunction with any other promotions, and a maximum of two villas per trade member per booking is permitted.

Group reservations, meetings, incentives, conventions and exhibitions do not qualify.

For more information or to make a reservation, contact the reservation team at phuket@banyantree.com or call (66) 76-372-400.

Cryptocurrency for travel industry finds DMC taker

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As a new cryptocurrency touted to potentially revolutionise the travel industry readies for launch, ICS Travel Group has hopped on as an early integration partner of its payment platform.

First implemented last year by OTA Traveliko.com, TravelKoin is a decentralised payment gateway made specifically for airlines, hotels, car rental, cruise ships, rail, OTAs, booking engines and channel managers.

TravelKoin allows travel suppliers to transact with one another without bank charges

Through the new partnership, ICS Travel will be able to receive and make payments in tokenised currency – in near-realtime and without bank fees.

Apart from payment, TravelKoin will also have a rewards and loyalty application. Through the TravelKoin-powered membership platform, travel suppliers can compensate travellers for bookings, reviews and more in services or by converting to fiat currency.

TravelKoin was founded by CS Travel Group’s co-owner and CTO, Martin Struschka, and Bjorn Harvold of Traveliko.