TTG Asia
Asia/Singapore Saturday, 13th December 2025
Page 1336

Boracay to reopen next month, but rehabilitation not in place

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As a sustainable tourism programme is set to be enforced countrywide, the Philippine travel trade has stressed the need to learn from the haphazard rehabilitation of Boracay, which is expected to reopen in stages starting from next month.

Philippine tourism undersecretary for administration and special concerns, Art Boncato Jr, said the framework for the country’s sustainable tourism will be finalised this year to ensure “that we are promoting the kind of tourism that takes care of the current and future economic, environmental and social impact of tourism, and not just taking care of the interest of tourists, but also of the environment and most especially of communities”.

Borcacay (pictured) is set to open gradually starting next month, but trade is unsure if the island is ready

But industry leaders cited the necessity of having a concrete and well-organised sustainability programme which Boracay was denied. Boracay is set to reopen 5,000 rooms (or 33 per cent of the total hotel inventory of 15,000) beginning October 26, with the rest following in April 2019 and after.

Christine Ann Urbanozo Ibarreta, president of Hotel Sales and Marketing Association International, is concerned that the island is not ready for business given that roadworks are behind schedule, and a vast majority of hotels and resorts have yet to comply with revised regulations and accreditation standards.

An anonymous source in the trade estimated that only 30 per cent of the roadworks have been completed, with residents reporting seeing little work on the ground.

“For an island that’s opening in a month’s time, work should be (going on) 24/7,” he lamented.

Another issue Boracay faces is also how the hotels are being assessed and approved for reopening, how the list of compliant hotels is being vetted, and how the hotels are being screened. Certain hotels have already obtained conditional compliance to reopen even as their sewerage treatment plants are still under construction.

As Philippine destinations are required to have a carrying capacity, Boracay’s estimate from Eduardo Ano, the officer in charge of the Department of Interior and Local Government, stands at 55,000 daily. This includes the island’s 36,000 residents and 19,000 tourists.

Tourism Congress of the Philippines’ president Jojo Clemente, an advocate of establishing a carrying capacity for tourist destinations, opined the carrying capacity in Boracay may open a can of worms.

“How do you track that only 19,000 tourists will visit Boracay, what are the mechanics that will be used, and who is going to monitor (the numbers)? If we see an increase in waste and pollution, we have to rethink the numbers,” he said.

And while Clemente supports sustainability especially as destinations like Siargao and certain parts of Mactan island are already reaching saturation point, he pointed out that “the long-term concern is whether the government is able to maintain the standards and regulations that are now in place”.

Meanwhile, marine wildlife expert and Kirschner Travel Manila’s general manager AA Yaptinchay expressed satisfaction with the direction the Philippines is taking in sustainable tourism, as the country’s marine-based offerings such as diving are facing problems like pollution and environmental destruction caused by tourists.

Yaptinchay added that the government should also focus on sites that were not yet included in the 258 biodiversity terrestrial and marine sites.

Penang tourism works towards European comeback

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Europeans on a family holiday in Georgetown, Penang. Ernest Zacharevic's 3D bicycle artwork pictured

Armed with a bigger promotional budget, Penang Global Tourism (PGT) is going after the longhaul markets from Europe, spurred in part by Qatar Airways’ four-times-weekly Penang-Doha flights which commenced in February.

The launch of flights from Doha is a significant development given the limited route options from Europe. National flag carrier Malaysia Airlines started suspending its flights to Europe from 2015 as part of a route rationalisation exercise to curb losses, which subsequently resulted in a drop in European arrivals into Malaysia, Penang included.

Europeans on a family holiday in Georgetown, Penang. Ernest Zacharevic’s 3D bicycle artwork pictured

Partly due to Qatar Airways flights to Penang, arrivals from Europe made up 10.2 per cent (23,633) of total air arrivals into the state, a significant jump from the 6.3 per cent for the same period in 2017. Besides Qatar Airways, European arrivals were also recorded from Singapore Airlines, Cathay Dragon, China Southern Airlines and China Airlines.

Ooi Chok Yan, CEO of PGT, said that based on statistics from the Immigration Department, arrivals into Penang from Eastern Europe had also grown more than 100 per cent in the first four months of 2018. A breakdown of arrivals from individual countries in Eastern Europe was not available at press time.

Ooi shared that PGT had also worked closely with Qatar Airways to raise the destination’s profile by organising fam trips for agents and the media from the UK, Spain, Norway, Finland, Germany, the Netherlands and Sweden to promote its various attractions including heritage, cuisine, nature and beaches.

He said: “We have enough products in Penang to cater for both the middle class and luxury tourists looking for unique, quality experiences. The average stay of European tourists to Penang is between four to seven days.”

Ooi said the state tourism bureau also collaborates with outbound agents from Europe on joint marketing campaigns to promote Penang, as well as supporting them with promotional materials.

Besides attending World Travel Market and ITB Berlin, PGT will continue to monitor arrivals for the year and work with industry players to identify new shows to participate in the future to further grow the European market.

The new Middle Eastern connection has clearly benefited Penang’s travel trade.

Lex Lam, director of sales, Discovery Overland Holidays in Malaysia, said Qatar Airways’ Doha-Penang flights have enabled his company to start their European programmes in Penang and end it in Kuala Lumpur.

He added: “We also promote Penang to Europeans as a better option to Singapore, in terms of cultural diversity, historical value and nature-based products. The joint fam programme between the airline and PGT should also include invitations to documentary and film-makers as well as bloggers as they are powerful influencers. This will help raise Penang’s profile further.”

Another inbound agent, Cherry Lee, executive director of World Express Tours, said European demand for Penang and other destinations in Malaysia showed improvement for the summer, and the upcoming winter 2018 season thanks to the new flights.

She said: “(Additional capacity from Europe) has helped us sell itineraries starting from Penang and ending in Kuala Lumpur or Singapore, and vice versa.”

Lee added the authorities should be mindful of keeping ground costs competitive, as the tourism tax of RM10 (US$2.40) per room per night levied on foreign tourists already compromises price competitiveness compared to regional rivals.

China’s outbound tourism market shows no signs of slowing

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Chinese mass tourism has given island destinations a bad name, but not for much longer, Kairos Future says, due to shifting values among travellers such as a growing penchant for privacy

Online travel agent Ctrip and China Tourism Academy (CTA) have released a joint report on China’s outbound market for 1H2018.

In 1H2018, Chinese travellers made 71.3 million outbound trips, a 15% year-on-year increase.

A Chinese guide taking photos for Chinese tourists in Phi Phi Island in Thailand; Thailand is currently the largest outbound destination for Chinese tourists

The top 20 outbound travel departure cities are Shanghai, Beijing, Guangzhou, Chengdu, Chongqing, Shenzhen, Nanjing, Wuhan, Xi ‘an, Hangzhou, Kunming, Tianjin, Changsha, Zhengzhou, Nanchang, Guiyang, Jinan, Hefei, Nanning and Fuzhou.

The top 10 departure cities with the highest year-on-year growth were Xi’an (180%), Guiyang (175%), Nanchang (162%), Kunming (155%), Zhengzhou (146%), Taiyuan (123%), Chongqing (120%), Jinan (115%), Hefei (110%), Changzhou (107%).

The report also revealed that the average spent per person for outbound travel during 1H2018 was RMB5,200 (US$759). The top 10 cities where their residents spent the most are Changchun (RMB6,949), Wenzhou (RMB6,704), Beijing (RMB6,494), Dalian (RMB6,352), Shenyang (RMB6,303), Shanghai (RMB6,160), Harbin (RMB6,134), Xiamen (RMB6,036), Qingdao (RMB5,955) and Suzhou (RMB5,794).

Thailand is currently the largest outbound tourist destination for Chinese tourists, with Japan in second position. In 1H2018, more than four million Chinese tourists visited Japan, up 23.6%, according to the Japan Tourism Agency.

The other destinations in the top 10 list are Vietnam, South Korea, Singapore, Indonesia, Malaysia, Russia, the US and Cambodia.

The demographics of China’s outbound travellers were 53% female and 47% male, with the post-80s the backbone of outbound tourism at 31 per cent. The report also found that Chinese tourists are still keen on group travel, where 54% opted for Ctrip’s 4 diamond tour packages and 29% for 5 diamond tour packages.

However, a new trend has emerged, where the number of tourists signed up for Ctrip’s private and customised trips saw a 300% year-on-year increase.

HotelQuickly adds tours and activities through new partnerships

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Hotel booking website and smartphone app HotelQuickly has partnered with online travel-sharing community, travelbook, and online activities booking platform, eOasia.

These partnerships will enable HotelQuickly to create a platform for travellers to book discounted hotels and resorts worldwide, plan their trip and share their personalised travel experiences.

The current HotelQuickly website

HotelQuickly will be investing a substantial amount to upgrade its technological infrastructure, including a new website and mobile application.

CEO and Shareholder of eOasia, Elodie Badoual, said in a statement: “Travel is much broader than where you stay and eOasia adds another level to the HotelQuickly experience by highlighting individual destinations through tours and activities within Asia, while HotelQuickly unlocks discount stays so that travellers can spend more during their trip.”

Founder of travelbook, Dean Kelly, added that travel-sharing community will offer a dedicated space online for travellers to connect with each other too.

HotelQuickly’s founder and CEO Jérôme Clé now serves as the executive chairman of HotelQuickly, eOasia and travelbook.

Skyscanner’s direct booking options for Vanilla Air takes off

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Vanilla Air is the latest

Global flight search and comparison engine Skyscanner has partnered with with Vanilla Air, a subsidiary low-cost airline wholly owned by All Nippon Airways, on its Direct Booking platform.

This new partnership enables travellers to book Vanilla Air’s tickets directly with Skyscanner across both web and mobile channels, without having to re-direct to external websites.

Vanilla Air is the latest airline to partner with Skyscanner for their direct booking service

Travellers can now fill in their passenger details, choose ancillary services and complete bookings with Vanilla Air directly within Skyscanner. Prices will be exactly the same on Skyscanner as with the official Vanilla Air website.

Vanilla Air is the first Japan-based airline to offer direct booking via Skyscanner.

In addition to Vanilla Air, Skyscanner has also partnered with a number of other brands to offer Direct Booking service, including Cathay Pacific, Singapore Airlines, British Airways, Aeroflot and Scoot.

New hotels: Dhawa Jinshanling, Ayana Komodo Resort, Waecicu Beach and more

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Dhawa Jinshanling, China
Operated by Banyan Tree Hotels & Resorts, the first Dhawa hotel in China has opened its doors in Jinshanling, Beijing. The property features 200 rooms and suites, with amenities including Wi-Fi, a widescreen TV and floor heating.

Valley Rooms are inspired by traditional Chinese architecture and overlook mountainous scenery, while Courtyard Rooms are set around a large communal courtyard with outdoor seating for groups of family and friends. Heritage Rooms occupy classically styled buildings and come with semi-private courtyards or unblocked views of the Great Wall.

Amenities on-site include a lobby lounge, a snack and drink area equipped with a launderette, an all-day restaurant with three private dining rooms, a spa with seven treatment rooms, a fitness centre and a 400m2 ballroom.

Ayana Komodo Resort, Waecicu Beach, Indonesia
Located on Labuan Bajo, Waecicu Beach, the only five-star hotel in Komodo has opened with 13 suites and 192 guestrooms, each offering ocean views.

There are six F&B venues, as well as a grand ballroom that can hold up to 220 pax reception-style, and several meeting rooms. Recreational facilities include a spa with five treatment rooms, gym, two swimming pools, a children’s pool, and a kids’ club.

In addition to the new resort, the resort will also launch a 54m-long and 11m-wide, nine-bedroom phinisi ship named Ayana Lako di’a. The ship will take guests around the island for short explorations of approximately two to three nights per trip.

Artyzen Sifang Nanjing, China
Located at the foot of Lao Shan National Forest Park, north-west of Nanjing Foshou Lake, the newly-opened Artyzen Sifang Nanjing is a 68,000m2 masterpiece. The sprawling property currently offers 91 rooms and will gradually add 93 more rooms in 20 one-of-a-kind villas, each designed by a famous architect (think Wang Shu, the first Chinese winner of the Pritzker Prize).

F&B options include Mediterranean restaurant Labbra Rosse; and Chuan Palace which offers Cantonese, Huai Yang and Sichuan cuisines; a lobby lounge, as well as a rooftop bar. Aside from the 14 private dining rooms in Chuan Palace, event planners may also avail the 6,000m2 of function space across several indoor and outdoor venues.

Oakwood Hotel & Residence Surabaya, Indonesia
Located along Jalan Raya Kertajaya Indah, Oakwood Hotel & Residence Surabaya offers a mixture of 144 hotel rooms and fully-furnished serviced apartments. Categories include studio superior rooms, studio deluxe rooms, one-bedroom and two-bedroom apartments. All rooms offer a Bluetooth home theatre system, a smart TV with multi-channel cable, while the apartments come with an extra fully-equipped kitchen.

Guests at the property will be able to make use of the concierge services, as well as facilities such as a semi-indoor swimming pool and a fitness centre. The property will also have two F&B outlets, Spice Restaurant and Deckside Lounge and Café.

Dream Cruises lays keel for Global Class flagship

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Dream Cruises on Tuesday kicked off the construction for its Global Class flagship with a keel-laying ceremony at the MV Werften shipyard in Rostock, Germany.

Genting Hong Kong’s chairman Lim Kok Thay and Mecklenburg-Western Pomerania state prime minister Manuela Schwesig placed the traditional lucky coins in the keel before the 95m-high gantry crane lowered the section into place.

From left: Genting Hong Kong’s chairman Lim Kok Thay and Mecklenburg-Western Pomerania state prime minister Manuela Schwesig

The “laying” of the first section measuring 22m long, 26m wide and weighing 410 tons, about half of the full keel, marks the start of construction of the largest cruise ship ever built in Germany.

Amenities on board the 204,000-gross ton ship, which measures 342m long and over 46m wide, will include a theme park featuring a rollercoaster with virtual reality, a Cineplex, Asian and Western spas, shopping facilities, as well as Asian and international dining experiences and fast food restaurants.

The 2,500 cabins will accommodate up to 5,000 passengers on a twin-share basis, and will be able to cater for up to 9,500 passengers during peak holiday periods.

For Japan, a return to business as usual after disasters

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Sapporo (pictured) XXX

As Japan picks up the pieces from two major natural disasters that struck the nation in the space of three days, it is now focused on getting the message that it is business as usual across to travellers who might have been planning to cancel their trips.

The strongest typhoon in 25 years lashed central Japan in the early part of last week, coming close to Osaka and causing damage to Kansai International Airport – the major international air hub for western Japan – as well as road and rail links.

It’s all well in Sapporo (pictured) as the cities quickly recover from the recent spate of natural disasters

The airport, which at one point was under 50cm of water, has resumed domestic flights and is expected to restart international routes very soon. The airport also had to close the bridge that linked the man-made island to the mainland after it was struck and damaged by a freighter. However, airlines have been able to re-route flights to other Japanese airports.

“The closure of the airport had an impact on foreign arrivals but we are back to normal with domestic travellers and people coming in to Osaka from other parts of Japan by rail and road,” said Hiroko Ao, sales manager for the Hilton Osaka.

“There is little damage in the city itself, but rural areas have been harder hit,” she said. “There have been landslides, roads have been cut and power has been knocked out in many smaller towns, but Osaka and the big cities are back to normal. The damage does not really affect tourists too much.”

Two days after the typhoon, a magnitude 6.7 earthquake struck Hokkaido, causing prefecture-wide blackouts and severing water supplies. Sapporo’s New Chitose Airport also had to be shut then, but it has since reopened.

“Nearly all tourist-related infrastructure has been completely restored at this point and are operating as normal,” Margery Weidman, a spokesperson for the city’s tourism department, told TTG Asia.

Some foreign tourists have contacted their travel agencies, hotels and the tourism office to express concern about their vacations, while some have even cancelled trips, Weidman admitted.

“We would like tourists to know that the well-being and liveliness of the city, and the people who live here, are steadily recovering, and that tourist spots around Sapporo are open for business again,” she said. “We are looking forward to welcoming visitors to Sapporo just as we did before.”

Chris Pickering, director and group general manager of Hokkaido Tourism Management, said the experience of Japanese people and the emergency services meant that there was no panic among the public. For example, water and electricity in the resort of Niseko were reconnected within 24 hours, and that foreign visitors rather enjoyed the novelty of the experience.

“We have had a few cancellations because people could not drive here from Sapporo or were unable to use the airport, but this was a one-off and we are already taking bookings for the winter season,” he said.

“Japan is very good at dealing with these situations and the people are very resilient,” Pickering stressed.

Avis goes Beep with new platform for travel agents

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A screenshot from the new platform

Avis Budget Group in Asia has rolled out its one-stop training platform, Beep, for travel trade professionals.

Beep provides an overview of the company’s brands, Avis Car Rental and Budget Car Rental, featuring training modules, booking tools, destination and driving guides.

A screenshot from the new platform

The Avis platform includes products from its 5,500 locations in approximately 170 countries, while the Budget platforms will have approximately 3,500 locations in more than 120 countries.

Both the Avis and the Budget platforms will be rolled out simultaneously, which is expected to make it easier for travel agents to offer products and services from the two brands to their customers.

All bookings made through the platform are commissionable, and Avis Budget Group will progressively launch incentives and competitions as the platform is introduced in different countries across Asia.

The platforms will initially be offered in English, with plans to gradually update languages to include simplified Chinese, traditional Chinese, Japanese, Korean and Thai.

To sign up on Beep, travel agents should register on www.abgbeep.com/asia.

Philippines’ TPB gets new chief

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Marie Venus Tan

Veteran tourism official Marie Venus Tan is the new COO of the Philippines Tourism Promotions Board (TPB).

She replaces actor Cesar Montano whose short stint was plagued by scandals, including the shelved multi-million dollar Buhay Carinderia project.

Marie Venus Tan at the Food and Agriculture Organization of the United Nations headquarters in Rome, Italy. Photo credit: ©FAO/Roberto Cenciarelli

Tan was previously the Department of Tourism’s (DoT) regional director for the Cordillera Administrative Region. She also held various positions with the DoT and TPB – when it was still known as Philippine Convention and Visitors Bureau – both in the Philippines and abroad.