TTG Asia
Asia/Singapore Thursday, 2nd April 2026
Page 1190

HK airport shutdown has knock-on effects on inbound travel into Thailand

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The Kasikorn Bank (KBank) Research Center estimates that the closure of the Hong Kong International Airport (HKIA) will affect Thailand’s tourism industry “by not less than 14 billion baht (US$454 million)”, according to a National News Bureau of Thailand report.

KBank Research Center deduced that the pro-democracy movement in Hong Kong, which led to the shutdown of HKIA and flight cancellations, not only hurt Hong Kong’s economy but also tourism, particularly for inbound travel into Thailand.

Hong Kong’s airport closure and flight cancellations may dampen Thailand’s inbound tourism

The KBank report also stated that August is the peak period for tourists from Hong Kong travelling to Thailand, with an average of about 4,200 to 5,000 tourists per day.

Continued disruptions to HKIA operations could lead to a loss of 30,000 tourists travelling from Hong Kong to Thailand, with an estimated loss of “not less than 14 billion baht” – the figure excluding tourists from other countries who use Hong Kong as a transit point.

In 2018, there were about 1,015,000 tourists from Hong Kong to Thailand, accounting for 2.6 per cent of the total 38 million tourists, and generating about 40 billion baht. In 2017, there were 800,000 tourists from Hong Kong to Thailand, out of the total 36 million tourists.

During the first half of 2019, there was a positive expansion of 5.8 per cent of Hong Kong tourists to Thailand, as compared to the same period last year. Hence, the loss of Hong Kong tourists to Thailand could put a further damper on the country’s ailing tourism industry.

Thai Airways draws up plan to cut costs, grow revenue amid losses

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Thai Airways International (THAI) has announced strategies to step up efforts to reduce expenses and increase revenue as the carrier seeks to stem losses in the second quarter.

A slew of external crises, such as the strong baht, US-China trade war, sluggish global economic and the closure of Pakistani airspace, had affected the airline as tourists numbers declined and customer purchasing power reduced, in addition to delayed engine repairs by the manufacturer, the airline said in a statement.

THAI has come up with a strategic plan to cut costs and increase revenue

Even though THAI implemented cost-control measures that has brought down the total cost than the previous year, the aforementioned external factors caused the airline to incur an increased net loss in the last quarter similar to other airlines amid a competitive marketplace, according to THAI president Sumeth Damrongchaitham.

In response, THAI management has “brainstormed ideas to establish guidelines to increase revenue and reduce expenses quickly”, which are outlined as follows:

  • SaveTG co-creation: A cost-control strategy that allows THAI staff to propose ideas and suggestions to the management team, and grants passengers the opportunity to suggest solutions for the airline at mailto:customer@thaiairways.com.
  • Zero waste management: A project that helps save and creates a circular economy for both the organisation and the nation as a whole, starting from food waste. THAI is currently cooperating with FoodInnoPolis to develop an action plan.
  • In the fourth quarter, a new marketing strategy will be implemented to launch direct flights to Sendai, in the Tohoku region of Japan.
  • Strategy to increase revenue: Regular utilisation of digital marketing, such as online promotions, to better serve online customers through the Thai Airways mobile app. The mobile app helps to increase revenue by selling ancillary products, such as extra baggage allowance, travel insurance, airport limousine service, car rental and hotels, in addition to enhanced language features and an enhanced layout to cater to the younger generation. Customers will also be able to purchase products online through the eCommerce platform which is expected to launch in October.
  • THAI synergy strategy: THAI’s products and services can be offered through business alliances. Currently, THAI is poised to collaborate with Café Amazon to expand business in Thailand and the Asian region.
  • TG group strategy: THAI and THAI Smile will be stronger together with a route network that offers systematic connectivity for passenger convenience, which will be implemented regionally in 4Q2019. THAI Smile is set to become a Star Alliance connecting partner by year-end, which will strengthen the airline network in this region.

THAI also adjusted its work structure with THAI Smile Connectivity to be centralised in order to increase passenger convenience and implement corporate business ethics throughout the organisation as well as strengthen unity, which is part of the whole #SaveTG master plan.

Sumeth said: “With these afore-mentioned strategies, we believe that THAI will return to its position as one of the top world class airlines, although not as soon as we hoped.”

Passenger reconciliation system to launch at KLIA by year-end

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Amid its ongoing digitalisation efforts, Malaysia Airports will be implementing the Passenger Reconciliation System (PRS) at both terminals in the KL International Airport (KLIA) by this December.

This implementation is among several identified under the Airports 4.0 initiative, according to a statement.

Malaysia Airports will implement the Passenger Reconciliation System (PRS) at both KLIA terminals by this December (Photo Credit: Malaysia Airports)

Malaysia Airports COO, Mohd Shukrie Mohd Salleh, said that the PRS will improve the efficiency of KLIA and airlines operating at the airport, as it allows for real-time validation of passenger information at all screening checkpoints.

He added that airport and aircraft security will also be boosted as baggage belonging to no-show passengers can swiftly be identified and offloaded from the aircraft. This will also improve airline on-time performance.

“Implementing the PRS will enable passengers to experience a more seamless journey when passing through the various airport checkpoints. The enhanced security aspects from the PRS will also allow Malaysia Airports to implement the ‘open gate’ concept at all boarding lounges at klia2 terminal.

“Currently the boarding lounges are confined within glass walls for security reasons. We want to tear down the glass walls to create more space for passengers to sit comfortably while waiting for their departure,” he said.

Currently, passengers who arrive early at the gates need to wait for the airline’s staff to open the gates in order to access the ample seating provided at the boarding lounges. This is one of the recurring pain points highlighted by passengers in their feedback to the airport operator.

Shukrie added: “As we aspire to create happy airport guests by becoming a caring host, many of our improvement initiatives are implemented based on passenger feedback. Together with AirAsia, we have started to pilot this ‘open gate’ concept at one of the domestic boarding lounges and passengers have been appreciative of this initiative.”

Oyo touts complimentary insurance cover for guests

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Oyo Hotels & Homes has rolled out a complimentary insurance cover for guests as part of the booking price for its properties across India.

Launched in partnership with Insurtech company ACKO General Insurance, the complimentary insurance package offers Oyo guests insurance coverage up to one million rupees (US$14,000) for protection against accidental death, baggage loss and accidental medical expenses for the entire duration of their stay in a city.

Oyo has launched a complimentary insurance cover for guests staying at its properties across India

This insurance cover will be valid for guests’ full period of stay at Oyo Hotels, Oyo Home, Oyo Townhouse, Collection O, SilverKey, Capital O and Palette. The programme will also be applicable to bookings made via the Oyo app, website, mobile website, direct bookings and walk-ins, with the offering soon to be extended to other categories and booking channels.

Gaurav Ajmera, COO, India & South Asia, Oyo Hotels & Homes, said that the insurance cover “aims to cater to the unexpected, unplanned and isolated situations” that guests across some 300 cities in the country could face.

Varun Dua, CEO & founder at ACKO General Insurance, expects the offering, which is delivered entirely digitally, from issuance to claim, “to solve key pain points in the hospitality sector”.

Sabre unveils consumer retail trends influencing hospitality

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Today’s travellers crave flexibility, personalisation and a seamless shopping experience, according to Sabre Corporation’s recent consumer trends study.

The global travel tech provider partnered with TrendWatching to release the study explaining the consumer trends powering the “retail revolution” in the hospitality industry.

Sabre Corporation released a report on consumer trends fueling transformation of hoteliers into retailers

Clinton Anderson, president of Sabre Hospitality Solutions, said: “Technology is changing the expectations of today’s traveller. They demand flexibility, optionality and a seamless shopping experience that goes beyond booking a guest room. This presents exciting opportunities for hoteliers to extend far beyond their traditional offerings. Hoteliers must pay attention to the consumer behaviours driving this retail revolution and capitalise on the possibilities.”

The report details how innovative retail and hospitality players are harnessing six key consumer trends to drive innovation and improve their guest experience. It includes actionable insights to fuel creativity and gain a deeper understanding of how concepts can be applied to provide guests with convenience, relevance, fun, recognition and support – the things they crave in today’s retail-driven environment.

The three top trends are as such:

Trend 1: Sentient spaces
Travellers are increasingly aware of an ever-growing ecosystem of cameras and sensors. Although sensitive to security concerns, they crave personalisation and are willing to share their data to get it. Truly smart physical spaces – retail stores, hotel rooms and more – are now built with technology ranging from facial recognition to robots that create experiences tailored to the guests moving through them.

Trend 2: A-commerce
Retailers have mastered the use of algorithms and smart devices to increase convenience and serve up intuitive recommendations at crucial moments. Busy travellers will increasingly expect the same experience from their travel providers. Developing capabilities to automate shopping, selecting and purchasing activities will allow hoteliers to deliver increased simplicity – and a more meaningful experience – to their guests.

Trend 3: Village squared
Smart retailers are responding to society’s increasing sense of isolation by transforming their spaces in new ways to foster connections and promote social wellbeing. Hotels, with a myriad of unique and functional spaces at their disposal, have significant – and relatively untapped – potential to maximise their properties and provide unique experiences to their guests.

The full report can be read here: http://bit.ly/2MKnVna

It’s The Ship 2019 reveals full lineup

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Asia’s largest festival at sea, It’s The Ship, has announced its full artist lineup for its 2019 edition, which will take place from November 13 to 15, onboard the Genting Dream.

This year’s lineup of artists include headliners Ben Nicky, Darren Styles, Nervo, Ookay, Quintino and What So Not.

Asia’s largest festival at sea, It’s The Ship, sets sail into its sixth edition this year

The massive roster of other acts include heavy-hitters across the spectrum of genre, such as Sam Feldt, Dannic, Joe Flizzow, Alex MORPH, Kaku, Jordan Suckley, Kill The Buzz and DJ HYO of Girls’ Generation fame.Cruise

The newly-added Fyre Fan Club theme party with hip hop acts amping up the stage will feature Singapore’s own Fariz Jabba and Yung Raja, along with Malaysia’s Joe Flizzow. Urban fanatics can fuel up on the trap, hip-hop and bass with Malaysian DJs Jhin and NAHSYK along with a soon-to-be announced “special guest”.

Reservations for the 3D2N experience are now open, with the Early Duck 3 cabins still available until mid-August with savings of up to US$249 per person. Cabin prices are inclusive of complimentary dining at selected restaurants, selected non-alcoholic beverages and free access to most of the ship’s facilities and events.

Aviation roundup: flydubai, Air New Zealand and more

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flydubai to fly direct to Krabi and Yangon

Dubai-based LCC flydubai will expand its network to South-east Asia with the launch of flights to Krabi and Yangon from December 10, 2019. The new daily flights are codeshared with Emirates and will operate from Terminal 3 at Dubai International Airport.

With the launch of the daily service to Krabi International Airport, which is operated via a stop in Yangon in Myanmar, flydubai becomes the first UAE national carrier to offer flights to Krabi.

The new direct flights to Yangon International Airport will also give passengers easier access to the largest city and commercial centre of Myanmar.

SIA, Air NZ to add 35,000 seats on Auckland-Singapore route

Joint venture partners Air New Zealand and Singapore Airlines (SIA) will boost capacity on the Auckland-Singapore route with an additional 35,000 seats between end March and October 2020, in response to growing demand from customers at both ends of the route.

Air New Zealand will increase its flight frequency from 12 to 14 services per week on its Boeing 787 Dreamliner aircraft from March 29 to October 24 next year, bringing the total number of services operated by the two airlines to 21 per week.

SIA will also deploy its larger A380 aircraft, instead of its scheduled Boeing 777-300ER aircraft, to meet strong demand over the Easter holiday next year.

The announcement follows recent capacity increases on the Christchurch-Singapore and Wellington-Singapore routes over the last six months, which are also part of the joint venture agreement between the two airlines.

Tickets for the new Air New Zealand- and SIA-operated service are available for purchase from August 14.

Cebu Pacific connects more destinations to Clark

Cebu Pacific (CEB) has mounted three new services from Clark to Bacolod and Iloilo in the Philippines, and Tokyo in Japan. CEB is the first Philippine carrier to offer direct flights between Clark and Tokyo.

Flights from Clark to Bacolod and Iloilo run daily, while the direct service to and from Tokyo is scheduled four times weekly (Monday, Wednesday, Friday and Sunday). The carrier will also begin flying between Clark and Palawan daily by 4Q2019.

These four new routes will boost CEB’s total capacity in Clark by 40 per cent in 2019 alone, following a 75 per cent increase in 2018 with the launch of direct commercial air service to and from Davao and Bohol; as well as additional frequency for the Clark-Macau route.

CEB flies to four other domestic destinations (Cebu, Caticlan, Tagbilaran, Davao); and three other international destinations (Singapore, Macau and Hong Kong) to and from Clark.

SIA, Vistara enter codeshare agreement

Singapore Airlines (SIA) and regional subsidiary SilkAir have signed an agreement with Vistara to expand codesharing to international routes.

Vistara will commence its first international operations, to Singapore from Delhi and Mumbai, starting August 6 and 7, 2019, respectively, using Boeing 737-800NG aircraft.

Under the expansion of an existing codeshare agreement which covers Indian domestic flights, SIA will add its SQ designator code to Vistara’s new international flights. In addition, SIA and SilkAir will add nine new codeshare destinations – Chandigarh, Dibrugarh, Jammu, Leh, Pune, Raipur, Ranchi, Siliguri and Srinagar – within India on Vistara-operated flights. With this expansion, SIA will codeshare on Vistara flights to more than 20 Indian destinations.

Similarly, Vistara will add its UK designator code to SIA- and SilkAir-operated flights between Singapore and eight destinations in India, namely, Ahmedabad, Bengaluru, Chennai, Cochin, Hyderabad, Kolkata, Mumbai and New Delhi. As part of the arrangement, Vistara will codeshare on services to more than 40 destinations from Singapore to Australia, New Zealand, Cambodia, Indonesia, Malaysia, Vietnam, Thailand, Taiwan, Japan and the US.

These codeshares will be implemented in phases and are subject to regulatory approvals, the airline said in a statement. This is the first time Vistara will be codesharing with partner airlines on international flights.

The statement also said that codeshare flights will progressively be made available through SIA and Vistara booking channels once necessary regulatory approvals are obtained.

Bangkok Airways and Turkish Airlines begin codeshare deal

Bangkok Airways and Turkish Airlines have entered into a new codeshare partnership from August 1, 2019. The agreement covers 16 of Bangkok Airways’ roundtrip routes on both domestic and international routes. In addition, two more routes – Bangkok-Phnom Penh and Bangkok-Siem Reap – are pending government approval.

Hong Kong’s Most Influential Wellness and Fitness Leaders to Gather at the Asia Fitness & Wellness Summit

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Hong Kong’s most influential wellness and fitness network will gather at Asia Fitness & Wellness Summit on 25 September at the Mira Hotel.

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The exclusive thought leadership and business development conference will bring together 225+ owners, leaders and investors of health, fitness and wellness brands to meet one another, as well as, corporate wellness executives. Topics to be discussed include operators’ growth strategy, emerging business trends, new boutique companies and future investment.

Asia Fitness & Wellness Summit will share insights and perspective from about 30 leading businessmen and women in fitness and wellness from Hong Kong as well as international guests.

Confirmed speakers include:

  • Laurie Mias, Founder & CEO, REVĪVŌ Wellness Resorts
  • Andrea Lomas, Group Head, Spa, Mandarin Oriental Hotel Group
  • Jane Wang, Cluster Director, Spa & Fitness, W Hotel and The Ritz-Carlton (Hong Kong)
  • Linda Tang, Co-Founder, WeBarre and WeBarre Retreats
  • Mignonne Chen, Vice President and Head of Wellness, P Morgan
  • Khyl Ty-Rhys, Senior Benefits Program Manager and APAC Wellness Specialist, LinkedIn
  • Scott Montgomery, Founder and CEO, WellteQ
  • Heather Thomas Shalabi, Founder, Flex Studio
  • Adam Sedlack, President, UFC Gyms
  • John Gillman, Head, Health Solutions (APAC), Fitbit
  • Christy Cao, Founder, Chairman and CEO, Powerhouse Gym
  • Danny Yeung, Co-Founder & CEO, Prenetics Group
  • Rey Bolivar, COO, Will’s Group
  • Sean Tan, Director, True Fitness
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To learn more about how you can get involved as a speaker, a sponsor or a delegate, please email day@thefitsummit.com or visit https://thefitsummit.com/events/asia/.

Marriott appoints Frank Beck to lead cluster properties in Langkawi

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Seasoned hotelier Frank Beck is now the managing director of a cluster of three properties on the Malaysian island of Langkawi – The St. Regis Langkawi, The Westin Langkawi Resort and Spa, and the Langkawi International Convention Centre (LICC).

He brings to the role more than 30 years of experience with Marriott International Inc., Starwood Hotels & Resorts Worldwide Inc. and ITT Sheraton Corp. He has held senior management positions in Europe, the Middle East and Asia, including eight years in Indonesia.

Beck will lead the vision of the cluster properties and forge the team forward with enthusiasm, charting its strategic direction with the right priorities to reflect a growing customer market, competitive environment and a more desirable guest experience overall.

Ongoing protests, flight disruptions rattle Hong Kong tourism

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The escalating wave of violent clashes and protests in Hong Kong in recent weeks has clearly put a damper on travel to the city, as tourism and hospitality businesses are starting to feel the impacts from mid-July, with no end in sight.

More than 300 flights were cancelled yesterday after the Hong Kong International Airport (HKIA) announced a sudden closure following a mass sit-in protest at the facility on August 12. Flights at HKIA were disrupted for the second consecutive day following police clashes at the airport, according to a BBC report.

A mass protest at HKIA caused disruption of flights at the airport on August 12 and 13

According to a Straits Times report, flights resumed on Wednesday after the Airport Authority Hong Kong obtained an injunction to stop demonstrators from obstructing operations of the airport. The authority also said people would be banned from attending any protests or public events outside areas designated by them.

Already, HKIA’s sudden closure has severely curtailed inbound and outbound travel. According to Travel Industry Council of Hong Kong, at least 120 outbound group tours and 2,600 people were affected by the flight disruptions at HKIA on August 12 and 13.

Sunflower Travel Service’s general manager Johnny So told TTG Asia: “The shutdown of HKIA on August 12 affected five to six group tours. I am not sure whether additional tours departing today and tomorrow will be affected because it depends on how soon the backlog of flights will be cleared.”

“Apart from airport operations (disruptions), another concern for me is whether Cathay Pacific Airways’ operations will be bogged down by Civil Aviation Administration of China’s new aviation safety regulations (banning staff who took part in illegal Hong Kong protests from flying over the mainland airspace). If issues happen, I worry about the impact and my groups can’t set out on time,” he expressed.

Sandy Ho, country manager for China & Hong Kong, Buffalo Tours, said: “The biggest impact so far was the (airport closure) as flights were cancelled, sending a message to overseas visitors to think twice before coming with factors like flight disruptions, safety and protest activities (now in the picture).”

“As visitors also include Macau as a twin destination, (the ongoing crisis) will inevitably hit Macau as they usually stop over in Hong Kong first.”

Industry watchers fear the airport closure on August 12 and 13 would worsen the already-precarious situation in Hong Kong.

According to a report by ForwardKeys, in the almost eight-week period from June 16 to August 9, flight bookings to Hong Kong from Asian markets have fallen by 20.2 per cent compared to the same period last year.

The bookings data excludes China and Taiwan, with ForwardKeys explaining that a fall in bookings from those destinations in the latter part of June could also be explained by the timing of the Dragon Boat Festival, which fell 11 days earlier this year than it did in 2018.

In the first fortnight (June 16 to 29), bookings fell nine per cent and in the second (June 30 to July 13), 2.2 per cent. At that point, it appeared that the demonstrations were having a short-term impact on short-haul travel.

However, a dramatic drop of 33.4 per cent in bookings was recorded in the following 27 days (July 14 to August 9). There is now clear evidence that the protests have reversed a positive travel trend in which bookings for the first six and a half months of the year were up 6.6 per cent on 2018.

David Tarsh, spokesman for ForwardKeys, said: “The situation in Hong Kong has deteriorated substantially in the past eight weeks and particularly so in the past four. During June and early July, ForwardKeys saw no decline in longhaul bookings to Hong Kong. However, that is no longer the case. From June 16 to August 9, longhaul bookings to Hong Kong are now 4.7 per cent down on the equivalent period last year.”

He added: “Furthermore, ForwardKeys’ latest numbers do not yet include the events of Monday, when all flights were cancelled and video of police clearing protestors from the airport were beamed around the world. So ForwardKeys is not optimistic about reporting a recovery in the immediate future.”

Meanwhile, travel operators are keeping a close watch on the ground and providing constant updates to keep their clients in the loop.

In an update sent yesterday evening, Destination Asia Hong Kong stated that “the situation in Hong Kong is becoming increasingly fluid and more difficult to predict. Our management team is on full alert and in regular contact with agents whom have guests on the ground or scheduled to arrive in coming days. For those guests affected by the events, we have alternative plans in place.”

This morning, Connexus Travel also advised travellers to reconfirm their flight schedules before setting out for HKIA today.