TTG Asia
Asia/Singapore Sunday, 14th December 2025
Page 1188

Garuda Indonesia cuts Europe, domestic flights to stem losses after price ceiling regulation

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Garuda Indonesia has scrapped several routes it has deemed unprofitable

Garuda Indonesia has axed a number of “unprofitable” international and domestic routes, which the airline says was due to the government’s revised regulation on ceiling fares for domestic routes.

In a parliament hearing last week, president of Garuda Ari Ashkara said the airline had stopped its Belitung-Singapore service, which began operations in October 2018, and would do the same to the Jakarta-London-Bali services after the summer peak season, which was relaunched barely six months ago.

Garuda Indonesia has scrapped several routes it has deemed unprofitable

The frequency of the Jakarta-Amsterdam service, meanwhile, will be reduced from six times to thrice weekly later this year.

For the domestic sector, frequencies to destinations like Morotai, Maumere and Bima will also be cut.

Ari said the decision was made as part of the company’s efficiency measures following the government’s decision to lower the ceiling price of economy class airfares by 12 per cent to 16 per cent as of May 15.

Ari was quoted by tirto.id as saying: “The impact of the ceiling price reduction is big. Garuda can no longer subsidise the losing routes.

“We do receive complains from Belitung (but) the loss on the route was US$1.3 million in the last six months. We can no longer subsidise it from the trunk routes like Surabaya, Denpasar and Yogyakarta.”

Earlier this month, the Indonesia Ministry of Transportation issued a new regulation requiring airlines to readjust the price of its economy class airfares on domestic routes to the new airfare ceiling.

The policy was made to meet the domestic market’s demand for affordable airfare tickets ahead of the upcoming annual mass homebound exodus around the Idul Fitri holiday period.

Indonesian travel executives, however, said that ticket prices remained high despite the regulation and several flights were cancelled due to the lack of passengers.

Jenny Margaretha, owner of Jakarta-based Vanessa Tour said that during the fasting month of Ramadan, travel agents usually enjoy a profit boost as Indonesians would usually purchase flight tickets to return to their hometowns.

However, this year her company suffered from the drastic surge in the domestic air ticket prices. “Domestic ticket sales at Vanessa Tour have dropped by 60 per cent for Ramadan this year, compared to last year’s performance,” she said.

In fact, TTG Asia’s random check on Traveloka for the Jakarta-Surabaya route, for example, found that Garuda air tickets are priced at Rp1.4 million (US$98), higher than the ceiling price of Rp1.1 million set by the government in the new regulation.

The price of Batik Air ticket for Jakarta-Bali, meanwhile, is between Rp1.5 million-1.6 million, which is also above the ceiling price of Rp1.4 million for the route.

Like Vanessa Tour, Wita Tour also recorded a drop in sales of flight tickets during Ramadan holy month this year. “It has decreased by 20 per cent compared to last year’s Ramadan,” said Rudiana, director of sales.

Reducing the airfare price ceiling is not an adequate measure, remarked Rudiana. What the government should do, he urged, was to take actions to bring back moderate, lower subclass prices of flight tickets for domestic routes.

Budijanto Ardiansjah, vice president of the Association of Indonesian Tours and Travel Agencies, expressed pessimism that airlines would follow the government’s instruction to lower price of airline tickets during the peak travel season of the Ramadan fasting month.

He said that according to a report from the members of his association, domestic ticket sales already declined by 50 per cent for routes inside Java island.

He believed that the skyrocketing air ticket prices had driven Indonesians to switch from flying, which they used to rely on around the time of Idul Fitri holiday, to other land transport modes such as bus and train.

“Many toll roads are getting better today. Cities in Java have also been connected by many trains. There are many alternative options,” he said.

Budijanto said that air ticket sales from Java to other islands in the archipelagic country dropped by 20 to 30 per cent, which was better than the performance of ticket sales within Java, because the only option to travel outside Java quickly is through flying.

  • Additional reporting by Mimi Hudoyo

India, Germany among latest countries to lift travel warnings on Sri Lanka

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The lifting of travel bans will slowly but surely rejuvenate inbound arrivals to the country; Jamiul Alfar Mosque in Colombo, pictured

India, Sri Lanka’s largest tourism source market, has relaxed travel restrictions to Sri Lanka as the country makes attempts to recover from plunging arrival numbers in the wake of the Easter Sunday bombings.

On Tuesday, India’s travel advisory was updated from “non-essential travel” to “be careful and vigilant” when travelling to Sri Lanka.

The lifting of travel bans will slowly but surely rejuvenate inbound arrivals to the country; Jamiul Alfar Mosque in Colombo, pictured

India’s updated advisory for Sri Lanka comes after a similar move made earlier this week by China – Sri Lanka’s second largest source market – prompting other countries like Germany, Switzerland and Sweden to follow suit, officials at the state-run Sri Lanka Tourism Promotion Bureau said.

Earlier this week on Monday, Switzerland updated its travel advisory to “in Sri Lanka travellers must be very vigilant about their personal safety”, compared to the previous cautioning to “avoid unnecessary travel to Sri Lanka”.

On the same day, Germany also updated its travel advisory from “unnecessary travel to Sri Lanka is still discouraged” to “despite the restoration of public order, travel to Sri Lanka will continue to be more cautious”.

According to Travel Agents Association of Sri Lanka’s chief Trevor Rajaratnam, this happened after prime minister Ranil Wickremesinghe met with the heads of 43 foreign missions in Sri Lanka last week, urging them to lift the travel restrictions. The consulates were also provided a security briefing by the military, which reiterated that all of Sri Lanka was safe for travellers.

“This was going to happen sooner than later, and the prime minister’s meeting, along with a security briefing, helped. The others (countries) will soon follow suit,” Rajaratnam opined. He also hopes that the UK, Sri Lanka’s third largest source, will lift its travel ban soon.

Countries such as India, China, the UK and Canada had imposed travel bans on Sri Lanka in the aftermath of the attack, which killed over 250 people including 40 tourists. Foreign visitors were advised to cancel all non-essential travel, causing occupancy rates at most hotels in the country to dip by more than 70 per cent.

Jetwing Hotels’ chairperson Shiromal Cooray welcomed the relaxation of travel bans, and added that hopefully by July things will change and the country will be able to recover by December.”

“The numbers won’t be the same during the winter season, but still it would (still be an improvement). Our hotels are now averaging 30-35 per cent with many local clients during weekends. Indians have also started coming in,” she shared. Many local hotels have been offering discounts of up to 60 per cent to attract locals, particularly during weekends.

Boost in tourism revenue for Malaysia on back of higher 1Q2019 arrivals

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Malaysia reports healthy tourist arrivals for 1Q2019; tourists in Kuala Lumpur pictured

Malaysia’s tourism industry recorded a 16.9 per cent increase in tourist expenditure, earning RM21.4 billion (US$5.1 billion) in receipts as a result of increased tourist arrivals in 1Q2019.

Tourist arrivals to Malaysia in the first quarter totalled nearly 6.7 million compared with 6.5 million in the same period in 2018, shared Tourism Malaysia in a press release.

Malaysia reports healthy tourist arrivals for 1Q2019; tourists in Kuala Lumpur pictured

Arrivals from South-east Asia continued to dominate as the key contributor of tourist arrivals with a share of 68.3 per cent, which is a 1.9 per cent increase over 1Q2018 to 4.6 million arrivals.

The top five arrival markets from South-east Asia were Singapore (2.6 million), Indonesia (924,916), Thailand (489,351), Brunei (319,024) and the Philippines (98,774). Meanwhile, the top five countries from South-east Asia that recorded the biggest growth over 1Q2018 were Cambodia (24.8 per cent), Indonesia (17.1 per cent), Laos (10 per cent), the Philippines (4.4 per cent) and Thailand (3.3 per cent).

Arrivals from Singapore declined slightly by 1.5 per cent over 1Q2017 to 2.6 million, due to the congestion at both Causeway and the Second Link checkpoints, which deterred overland travel from Singapore to Malaysia.

Malaysia ministry of international trade and industry’s secretary-general, Isham Ishak shared at a press conference that traffic would be eased in October when the government opens more immigration lanes for tourists at the Causeway checkpoint.

The medium-haul market share in 1Q2019 was 21.9 per cent, with a 8.6 per cent increase in arrivals over the same period in 2018, to almost 1.5 million tourists. This was driven mainly by visitors rom China, South Korea, Japan, India and Pakistan.

However, arrivals from major Middle East markets such as Saudi Arabia and UAE showed a decline of 20.5 per cent and 1.5 per cent respectively.

Musa Yusof, director-general, Tourism Malaysia attributed the drop in arrivals from the Middle East as a result of non-key travel period of the market as well as stiff competition from other destinations.

Musa further shared that in 2H2019 arrivals from the Middle East are expected to improve, once Air Arabia commences its direct daily flights between Sharjah and Kuala Lumpur on July 1, 2019.

The longhaul market, which recorded a 9.7 per cent of total market share, posted a decrease of 3.6 per cent in arrivals to 652,032 tourists in 1Q2019.

The average length of stay in Malaysia for 1Q2019 saw an improvement of 1.8 nights, up from 4.2 nights in 2018 to six nights in 2019. For longhaul markets, Saudi Arabia topped the average length of stay at 10.1 nights, followed by France at 8.9 nights, and UK and Germany at 8.5 nights.

For medium-haul markets, India came out tops at 6.8 nights, followed by Japan at 6.4 nights, South Korea at 6.2 nights and China at 6.1 nights.

For regional markets, Indonesian tourists in 1Q2019 spent an average of 5.5 nights in Malaysia, followed by Vietnamese at 5.2 nights and Thais at 4.1 nights.

Switzerland ups its game to entice Asia’s growing affluent

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An Asian tourist in Montreux, Switzerland

Switzerland is levelling up its offerings to meet the increasingly discerning demands of Asian travellers, on the back of rising affluence among Asia’s middle class.

Last year, Singapore registered as the top longhaul market for Switzerland, while Asia as a whole is delivering more travellers with a taste for luxury, shared Ivan Breiter, director South-east Asia of Switzerland Tourism.

An Asian tourist in Montreux, Switzerland

Breiter remarked that as more Asian travellers regard holidays as “the most prestigious and precious time” to spend with family and loved ones, their willingness to splurge on higher-quality tours and “out of the ordinary” experiences has also increased.

In order to appeal to this discerning crowd, Swiss players are tweaking their offerings accordingly. One example is luxury hotel Eden Au Lac in Zurich, which will soon reopen following an extensive refurbishment, bringing with it a suite of enhanced service standards.

“South-east Asia has become so important for us. We’ve realised that as the market is growing, and people are developing even more interest in Switzerland. It’s important to have service standards catered to this market,” said Ken Dang, sales manager of Eden Au Lac.

Dang explained that staff members will conduct research on the cultures and countries of its guests in order to integrate personalisation into amenities, service and offers. For example, the hotel may include dishes like laksa or rendang in a menu presented to a Malaysian or Singaporean guest.

As part of its efforts to maximise its mileage in Asia, Switzerland Tourism is participating at ILTM Asia Pacific this week. The organisation is accompanied by a delegation from Swiss Deluxe Hotels, a group which comprises 40 luxury five-star hotels and resorts in the country, including Eden Au Lac.

Four Seasons veteran becomes CEO and president

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Four Seasons Hotels and Resorts has named CFO John Davison as its president and CEO effective immediately.

An 18-year veteran of Four Seasons, Davison had been serving as interim CEO since the end of 2018.

Davison, 60, joined Four Seasons’ executive ranks in 2002 and has served as CFO since 2005, with oversight of corporate finance, operations finance, and information systems and technology.

With more than 30 years of entertainment industry and luxury brand experience, Davison also previously oversaw Four Seasons global residential business, which has grown to include 42 branded residential projects worldwide.

Prior to Four Seasons, Davison worked for 14 years at IMAX Corporation, in various capacities such as president, COO and CFO, and for four years as a member of the Audit and Business Investigations Practices at KPMG in Toronto. Davison also currently serves on the Board of Directors of Canada Goose Holdings, and IMAX China Holding.

Davison will retain his duties as Four Seasons CFO on an interim basis as the company undertakes a search for a permanent replacement.

BHMA launches dynamic rates for wholesale distribution

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Away Bali Legian Camakila is part of BHMA's portfolio

Thailand-based BHMA Hotels and Resorts has signed an agreement with Travel Prologue, a B2B travel portal solution provider, to deliver live room rates and inventory to offline travel agencies, wholesalers and corporate travel intermediaries.

The deal with Travel Prologue’s Trip Affiliates Network (TA Network) hotel platform solutions will help to increase direct bookings from agents, wholesalers and corporates. The partnership will also increase efficiency and productivity through real-time connectivity and automation of inventory management processes.

Away Bali Legian Camakila is part of BHMA’s portfolio

“This collaboration with Travel Prologue will improve our partnership with our traditionally offline contractors by allowing them to book directly with real-time room availability of our hotels’ dynamic and static rates,” said Paul Wilson, BHMA’s executive vice president commercial.

Ho Siang Twang, executive director of Travel Prologue, added that the TA Network will also help bring multiple advantages including reduction in distribution costs, increased direct bookings and better inventory management.

Shimao Star develops new Ethos for Chinese millennials

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The Alchemist, a proposed themed bar in an ETHOS hotel

Shimao Star Hotels Group has launched a new hotel brand, Ethos (known as Fan Xiang in Mandarin), aimed at attracting the Chinese millennial segment by evoking their sense of heritage and national identity.

The upper-mid tier lifestyle brand will be tailored for China’s millennial travellers, with China pride evident throughout the design and construction of Ethos hotels.

The Alchemist, a proposed themed bar in an ETHOS hotel

The group will collaborate with independent Chinese brands to develop customised products for Chinese millennial travellers, and has also partnered with emerging Chinese artists in the creation of music, custom-made statues and art installations for the property.

An Ethos hotel will feature a co-working space called Connexis, in which social activities will be regularly organised; an interactive community screen where guests can explore the local community and interact; and self-service check-in counters.

The first Ethos is expected to launch in Xiamen and Wuhan in late 2019, and the group will be promoting the brand in China’s first- and second-tier
cities and overseas.

Tyrone Tang, vice president of Shimao Group, chairman & CEO of Shanghai Shimao Hotel Management Company, CEO of Shimao Star Hotels Group said during a press conference: “As the primary force driving consumption in the Chinese tourism market, the millennial generation has always been an important customer segment. The launch of the all-new brand Ethos marks the first hotel brand that Starwood Capital co-created with a Chinese company and designed for a Chinese population.”

Gastro-tourism a tantalising segment for Japan: UNWTO report

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A stall selling yakitori (skewered chicken) in Kyoto

The UNWTO, Japan Travel and Tourism Association (JTTA) and restaurant finder Gurunavi have together released a new UNWTO Report on gastronomy tourism in Japan.

Entitled Gastronomy Tourism: The Case of Japan, the publication includes 18 different case studies of successful gastronomy tourism in the country. Each case study in the publication highlights the increase in popularity of gastronomy tourism, and features initiatives such as Japan’s first restaurant train and reimagined local sake breweries.

A stall selling yakitori (skewered chicken) in Kyoto

Research carried out for the report found that 38 per cent of Japan’s prefectures include or plan to include gastronomy tourism in their future plans, while 42 per cent of municipalities reported that they already have examples of gastronomy tourism-related activities. The report also highlights the high level of public-private collaboration within gastronomy tourism.

Although the concept of gastronomy tourism in Japan is relatively new, this report reveals that gastronomy tourism has brought about economic benefits and can be a tool for development and social inclusion.

“As more and more travellers search for the unique experiences of local gastronomy, the promotion of gastronomy tourism has moved towards a central position in tourism development and its potential contribution to the sustainable development goals,” said Zurab Pololikashvili, UNWTO’s secretary-general.

“Through various successful examples of gastronomy tourism in Japan, this report shows how the country has achieved turning gastronomy tourism into a tool for development, inclusion and regional integration.”

The report can be downloaded here.

With Ctrip deal, Oyo a step closer to becoming “world’s biggest hotel chain”

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Agarwal: excited about the potential impact that Oyo's continued expansion will bring

India-based Oyo Hotels & Homes, said to be world’s sixth largest hotel chain, is not letting up its aggressive expansion ambitions, if its recent moves are anything to go by.

The latest? Sealing a strategic partnership with Ctrip to distribute Oyo hotels in China, announced Oyo’s founder Ritesh Agarwal at Skift Forum Asia in Singapore on Monday.

Agarwal: excited about the potential impact that Oyo’s continued expansion will bring

With this latest partnership, both companies will collaborate across multiple areas of business, including demand generation by providing access to customers of both brands, online-to-offline services integration, data operation and branding.

The alliance will also enable both brands to leverage the synergies – Oyo’s large volume of design-oriented low-cost assets and refined operation capabilities along with Ctrip’s distribution network and platform ecosystem – and complement each other while offering travellers easy access to standardised, affordable living spaces, said Oyo in a press release.

Forming a deeper collaboration with the Chinese OTA giant clearly plays into Oyo’s ambitions of “becoming the largest hotel company by rooms, revenues and margins by 2023”, the 25-year-old entrepreneur declared at the Monday forum.

China is now the biggest market for the fast-growing company, where Oyo Jiudian (Hotels) – as what’s it’s known in the country – has emerged the second largest hotel group with over 450,000 rooms in 10,000 hotels across 320 cities.

Recognising the unique business ecosystem that China operates in, Oyo also deploys a differentiated strategy in the country from other markets.

“By design, a global company will never be successful in China versus a local company. If that’s the case, we should become the local entrepreneurs wanting to copy Oyo,” Agarwal remarked. “We thought of ourselves as rebels wanting to copy Oyo in China, and that mindset enables us to keep two levels ahead of everybody else.”

China, as well as India, are where the group is witnessing “rapid speed-up”, revealed Agarwal. “For example, we are opening two buildings a day in the UK; we’re opening roughly 10 hotel buildings a day in China and we’re opening roughly the same number in India.”

Oyo recently acquired @Leisure Group, while it also received funding from Airbnb and is backed by leading investors the likes of SoftBank Vision Fund and Sequoia Capital, among others.

Meanwhile, Agarwal wants to move the company into the black. “We were -40 per cent in the last three years and now -20 per cent in the last year. My goal is -10 per cent for this year.”

And with a current valuation of US$5 billion, is an IPO in the cards? Agarwal doesn’t rule that out. “We would consider it at some time in time.”

But if Sébastien Bazin, CEO of Accor offers to buy out Oyo for “10 million dollars, would you take it?” asked Skift founder Rafat Ali, moderator of the session.

“It’s a hard transaction to be had here,” Agarwal replied. “I would answer this to anybody else: The only reason I continue to be excited over what I’m doing is the potential impact it has across the world.”

Destination development, acquisitions high on Fosun’s agenda

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Destination development and acquisitions have been identified as two key strategies for Fosun Tourism Group, as the leisure and travel arm of the Shanghai-based investment conglomerate Fosun International keeps its eyes on catering to a new generation of Chinese travellers while pursuing growth worldwide.

Speaking at Skift Forum Asia in Singapore on Monday, Fosun Tourism Group chairman and CEO Qian Jiannong described Fosun’s joint venture with Thomas Cook in China as “very successful”, having acquired a minority stake in the British tour operator in 2015.

Qian: aims to create a entire ecosystem specially for Chinese customers

While speculation is rife of Fosun being a prospective buyer of Thomas Cook, Qian declined to comment further although he also did not deny the possibility. “I can only say our joint venture works very well,” he said.

Fresh from its IPO on the Hong Kong stock exchange in December 2018, just two years after its inception in 2016, Qian told TTG Asia that the group now wants to generate synergy from its resorts, destination development and tourism products business to create a “Fosun holiday ecosystem” for Chinese customers.

A new generation of Chinese travellers is now seeking more upscale, experiences-driven product, driving Fosun to acquire several well-known global tourism brands including Club Med and introduce the Club Med Joyview brand into the China market.

Joyview resorts are located in retreat destinations near major cities in China, targeting families and corporate travellers but offering an optional all-inclusive model to cater to Chinese market preferences, according to Qian. To date, six Club Med resorts including two Joyviews have opened in China, with another one slated to open in Beijing later this year.

“In China, people don’t have long holidays like in Europe or in other countries, so we want to develop products for short vacations near the larger cities,” Qian said.

Having tested destination development with the “successful” launch of Atlantis Sanya – a US$1.7 billion, 54ha integrated resort model with more than 1,300 rooms, 21 restaurants and a water park – Fosun is keen to introduce two themed properties in Lijiang, Yunnan; and Taicang, located between Shanghai and Suzhou.

These integrated resorts, according to Qian, is part of Fosun’s push to drive development in destinations that are already on the tourist circuit but still lack world-class attractions. “We don’t open totally new destinations but upgrade existing destinations.”

Outside of Asia where it sees 30 per cent of its revenue, Europe is another key market for Fosun, contributing to 40 per cent respectively of the group’s revenue.

The group is keen to seek opportunities in accommodating Chinese travellers in Europe, where key cities remain a major draw, and opening new resorts in the continent.