TTG Asia
Asia/Singapore Sunday, 14th December 2025
Page 1189

Botswana Tourism says large portion of travel community backs lifting of hunting ban

0
Elephants in Moremi National Park in Botswana pictured

Botswana Tourism has spoken up in support of the government’s controversial decision to reverse a ban on elephant hunting, with some speculating that the country’s tourism would suffer as a result of backlash.

The decision to lift the ban imposed in 2014 has in the past week been criticised by conservationists who say it enables archaic and cruel practices.

Elephants in Moremi National Park in Botswana pictured

However, Botswana Tourism’s marketing executive – Eco-Tourism, Dawson Kgosi Ramsden, argued that hunting has long co-existed with conservation efforts in the country.

“Botswana only put a ban on hunting five years ago. Yet we have long been known for luxury (travel) and the conservation-minded nation that we are. We were the first African tribe to proclaim a game reserve in 1963. Before and after that, we were doing boar hunting side by side with photographic safaris,” Ramsden told TTG Asia on the sidelines of ILTM Asia Pacific.

“We are a country the size of France or 1.5 times the size of Japan. Forty per cent of our land is reserved for wildlife management areas or conservation areas, long before any other country had that kind of conservation policy.”

In the five years the ban was in effect, the country saw “huge expansion in wildlife population especially elephants”, which has contributed to human-wildlife conflict, according to Ramsden.

“Elephants are encroaching into human areas. Conservationists are up in arms (over the lifting of our hunting ban) on social media. But what you won’t see on social media is how many people are being killed by elephants in Botswana.”

“We are a sovereign state – we have to make decisions that are best for both commodities and resources, as well as for our people. We can’t have someone in America, who doesn’t have elephants and doesn’t understand wildlife management principles, dictate without offering a viable alternative solution.”

Elephant numbers are going up only in Botswana, he said. The country is surrounded by South Africa, Zambia, Zimbabwe and Namibia. Poaching activities and civil conflicts in these countries have been contributing to the migration of elephants into Botswana.

Ramsden believes “a large part of the tourism community is behind Botswana” in its decision to allow hunting again. It is not necessarily the trophy hunting niche who are in support, rather “those who have been visiting Botswana and have an understanding of the country’s policies”, according to Ramsden.

The country derives most of its tourism receipts from American and European tourists, but arrivals from Asia, especially India and China, have been slowly growing in recent years.

At India’s Ambe World Travels, demand for wildlife tourism in Africa has been picking up around 10 per cent annually in the past few years, shared Aneesh Jalsi, managing partner.

While some of his clients are trophy hunters, he is unsure if many will choose Botswana even with the ban now lifted. “Visa is an issue… Another consideration is how they can bring the ‘trophy’ home. A lot of them want to ‘showcase’ animals hunted overseas, but it is not easy to transport these.”

Hunting for sport and trophy is an activity familiar to many Indians to this day. Kalsi has had clients who go on 15-day trips to South Africa exclusively to hunt.

On the other hand, he acknowledged that “a lot of clients find (trophy hunting) to be unethical”.

Tim Wang of Taiwan’s Tristar Travel does not expect the controversial decision to affect his clients’ desire to visit the country. The agency has in recent years been responding to new demands and challenges by offering more destinations farther afield, including Antarctica, Kenya and other African destinations.

In Taiwan – which has seen its fair share of debates surrounding hunting, conservation and politics – many are already sensitised to the different sides of the dilemma.

Wang said the increasing number of clients choosing Botswana are hence unlikely to be swayed by the reversal of the hunting ban. They simply want to experience the highlights, that is to “see the animals and witness wildlife migration.”

SIA CEO reveals driving force behind merger with SilkAir

0
SilkAir will soon cease to exist once the merger is complete

As Singapore Airlines (SIA) and sister airline SilkAir inch closer towards merger date, SIA’s CEO Goh Choon Phong has revealed the motivation behind the cessation of the regional SilkAir brand.

Speaking at the Skift Forum Asia on Monday, Goh explained that the move is meant to “simplify the model” for SIA by halving the number of brands under the group.

SilkAir will soon cease to exist once the merger is complete

Previously, SIA had a portfolio of four brands: the two LCCs, Tigerair and Scoot; and two full-service brands, SilkAir and SIA. SilkAir served short- to medium-haul flights within the region, while SIA served medium- to longhaul destinations.

Having four brands under one roof “was not the most efficient way to address connectivity”, admitted Goh. In July 2017, the company merged Tigerair into Scoot.

Scoot then underwent a brand refresh, with the aim of complementing the main SIA brand. This was a good move, Goh shared, adding that LCCs now account for more than 50 per cent of air traffic in Asia.

And with the SilkAir merger, Goh believes that SIA is in a position of competitive efficiency. He shared that the company’s model is to “keep things pure” and with SIA and Scoot offering products on two different ends of the spectrum, it’ll give the company a competitive edge and “win in those segments”.

“Anyone in between will have a hard time,” Goh concluded.

Agents fear effects of World Heritage Site web breach

0
Alhambra (pictured) is the second most visited monument in Spain, and agents fear backlash after its booking portal was compromised

A security breach has been discovered in the web booking system for one of Europe’s leading UNESCO World Heritage sites, exposing personal information from bank details to the mobile phone numbers and emails of travel agents and individual tourists.

While the company that runs the website for the Alhambra – the Moorish palace and gardens at Granada in southern Spain – says the fault has been fixed, travel agents are worried they could face legal action from customers who they arranged entry tickets for.

Alhambra (pictured) is the second most visited monument in Spain, and agents fear backlash after its booking portal was compromised

It is estimated that data on up to 4.5 million visitors and nearly 1,000 agents could have been accessed after it was used to log into the portal.

Web management company Hiberus said it was not aware that any data theft had taken place before the fault was pointed out and rectified.

Notably, investigative website El Confidencial said a similar booking system to the Alhambra’s is being used by other Spanish tourism sites and event organisers. It did not reveal names.

The Alhambra, home to the last Moorish ruler to surrender to Christian forces in 1492 after almost eight centuries of Islamic presence in Spain, is the second most visited monument in the country.

The fault in the system was uncovered by a group called La9 which said the breach had left the webpage open to malicious hackers since 2017.

Juan Peláez, president of the Granada travel agents association said they were worried about possible actions being taken and are taking legal advice.

“It is a very delicate subject because there is much data on clients that could go against us. The agency for data protection could also intervene.”

He said the association had expressed concern last year about the amount of information requested to log into the system.

El Confidencial said the people most likely to be affected by the breach were travel agents from around the world who were posting banking details in making bookings for clients.

“The information exposed was accessible to anyone with the minimum of computer knowledge,” it said.

The breach also opened up the possibility of phishing, using emails and phone numbers known by the victims to lure them into passing on information.

TAT, Alipay ink pact to enhance Thailand’s tourism offerings for Chinese visitors

0
From left: TAT's Srisuda Wanapinyosak, Chattan Kunjara Na Ayudhaya and Yuthasak Supasorn; Alipay (Hangzhou)'s Zhang Yong; and TAT's Tanes Petsuwan

The Tourism Authority of Thailand (TAT) and Alipay (Hangzhou) Information Technology have signed a letter of intent (LoI) to form a long-term strategic partnership to offer Chinese tourists more product and service options in the South-east Asian nation.

Mobile and online payment platform Alipay, operated by Ant Financial Services Group, is currently in talks with relevant Thai government agencies, including the TAT, to enhance Chinese tourists’ overall experience in Thailand. Alipay, which boasts over one billion members, will provide a more efficient payment method via its platform and help Thai local merchants improve their services and better support Chinese travellers.

From left: TAT’s Srisuda Wanapinyosak, Chattan Kunjara Na Ayudhaya and Yuthasak Supasorn; Alipay (Hangzhou)’s Zhang Yong; and TAT’s Tanes Petsuwan

TAT’s governor Yuthasak Supasorn said: “The LoI signifies the commitment between both parties to forge a long-lasting strategic partnership. This cooperation in the field of tourism will facilitate Chinese tourists to access more options and enjoy better services while raising awareness among the Chinese about the ease of travelling to and around Thailand.”

According to a report by China Tourism Academy and Ctrip, Thailand was the most popular destination for Chinese visitors in 2018. Last year, over 10.5 million visitors out of 38 million total arrivals to Thailand were from China, making it the number one source market. In addition, Chinese tourists spent on average 55,579 baht (US$1,744) per person per trip in 2018, up 5.1 per cent year-on-year, generating 586.5 billion baht in revenue (up 12.6 per cent).

Hyatt expands luxury portfolio in APAC; plans new Hyatt Centric in HK

0

Hyatt Hotels has announced the opening of 21 new luxury hotels and resorts – across its Park Hyatt, Grand Hyatt, Andaz and Alila brands – by the end of 2020, boosting the company’s luxury portfolio in the region by more than 25 per cent.

This expansion comprises seven Park Hyatt branded properties, all of which are expected to open in under two years, which is an average of one Park Hyatt property per year.

A rendering of the upcoming Alila Dalit Bay Villa in Malaysia

The Grand Hyatt and Andaz brands will have six hotels each. Andaz will double its footprint in Asia-Pacific with new openings in major cities such as Seoul, Dubai and Shenzhen, alongside resort destinations such as Bali, as well as Sanya and Xiamen in China. As for the Grand Hyatt brand, new openings will be in emerging cities in China, India, South Korea, Saudi Arabia and Kuwait.

The Alila brand will add two resorts in Malaysia and Oman next year, having acquired Two Roads Hospitality in October 2018.

Planned openings in 2019

  • Andaz Dubai The Palm in the UAE
  • Andaz Gangnam Seoul in South Korea
  • Grand Hyatt Al Khobar in Saudi Arabia
  • Grand Hyatt Gurgaon in India
  • Grand Hyatt Hefei in China
  • Park Hyatt Auckland in New Zealand
  • Park Hyatt Doha in Qatar
  • Park Hyatt Jakarta in Indonesia
  • Park Hyatt Kyoto in Japan
  • Park Hyatt Shenzhen in China

Planned openings in 2020

  • Alila Dalit Bay in Malaysia
  • Alila Hinu Bay in Oman
  • Andaz Bali in Indonesia
  • Andaz Sanya Sunny Bay in China
  • Andaz Shenzhen in China
  • Andaz Xiamen in China
  • Grand Hyatt Jeju in Korea
  • Grand Hyatt Kuwait in Kuwait
  • Grand Hyatt Shenzhou Peninsula in China
  • Park Hyatt Niseko, Hanazono in Japan
  • Park Hyatt Suzhou in China

In Hong Kong, Hyatt has entered into an agreement with an affiliate of Sun Hung Kai Properties to rebrand the 665-room Hotel Vic on the Harbour to Hyatt Centric Victoria Harbour Hong Kong by the 3Q2019.

Hyatt Centric Victoria Harbour Hong Kong Club Harbourfront Room

After the rebrand, the property will be the first Hyatt Centric hotel in the Greater China region, joining the brand’s inaugural property in Asia, Hyatt Centric Ginza Tokyo which opened in 2018.

The waterfront property’s social areas and F&B concepts have been designed by Hong Kong-based architect and interior designer, Andre Fu, while the 665 rooms – spread across two towers – will feature designs from Hirsch Bedner Associates. Other facilities include an all-day dining concept, speciality restaurant and bar bakery, gym, and an outdoor swimming pool on the top floor.

Hyatt Centric Victoria Harbour Hong Kong will also be connected to the Harbour North shopping complex, and is part of an integrated development comprising retail shops, serviced apartments, luxury apartments and a waterfront promenade. The entire development is scheduled for completion in 4Q2019.

Genting commemorates silver jubilee of Hong Kong cruising

0
From left: Hong Kongn's Carrie Lam Cheng Yuet-ngor and Genting Hong Kong's Lim Kok Thay

Genting Cruise Lines last week held a special event to celebrate its 25th Anniversary, as well as recognise the partnerships and support of the various ports and cities in the Greater Bay Area and in Greater China in developing the region into a major cruise destination.

Over 500 government personnel, travel agents and business partners present at the event, which took place onboard World Dream at Kai Tak Cruise Terminal.

From left: Hong Kongn’s Carrie Lam Cheng Yuet-ngor and Genting Hong Kong’s Lim Kok Thay

During the event, guests were treated to an sneak preview of Dream Cruises’ new Global Class ship with the unveiling of a specially constructed balcony show cabin.

Accommodating up to 5,000 passengers, the 340m-long Dream Cruises’ Global Class will be the largest cruise ship in the world by passenger capacity and will boast 2,500 cabins. Global Class ships will also feature Dream Cruises’ signature 151-suite luxury ship-within-a-ship concept.

At 20m2, the Global Class cabin will be the industry’s most spacious staterooms. It will also have two bathrooms, as well as a privacy curtain as the two-person-designed cabin can also accommodate up to four. Cabins will also boast Bluetooth locks, smart sensors to detect occupants in the cabin, and a new smart system allowing passengers to control different functions such as the LED mood lighting and climate control with a smartphone app, voice recognition or through a touchscreen control panel.

“Genting Cruise Lines is honoured to have played a pivotal role in the transformation of the Greater Bay Area and Greater China into a leading destination in the world-wide cruise industry. We remain committed to the evolution of this region as it continues to grow in importance and stature in the global cruise market,” said Lim Kok Thay, Genting Hong Kong’s chairman and CEO.

Over the past 25 years, Genting Cruise Lines accounted for more than 25 million passenger throughput from its fleet just in the Greater Bay Area alone – in Hong Kong, Guangzhou and Shenzhen. Throughout 2018, Genting Cruise Lines’ year-round deployment in the region was responsible for over 1.4 million passenger throughput, of which approximately 30 per cent were from outside the Greater Bay Area.

Cambodia’s Le Relais de Chhlong welcomes new MD

0

Hannah Loughlin has been appointed managing director of the Le Relais de Chhlong, Cambodia’s oldest colonial hotel in Cambodia built in 1916 in Kratie Province.

Formerly the general manager of Trails of Indochina, Loughlin has over 20 years of experience in luxury hotels, having worked with companies such as the Savoy London, Relais & Chateau and InterContinental Hotels Group.

Shakeup in Lotus leadership following CTM takeover

0
A screenshot from the Lotus Tours website

The management shakeup at 62-year-old Lotus Tours came earlier than expected after Corporate Travel Management (CTM) acquired a majority stake in Hong Kong-based Lotus Travel Group Limited in a deal worth HKD$300 million (US$38.2 million).

Following its official integration into CTM starting October 2, 2018 came the departure of a number of key management team staff like managing director and COO, Ken Ng, chief e-commerce officer Keller Mak, and general manager Joseph Lam early this year.

A screenshot from the Lotus Tours website

A source said former Lotus Tours owner Patrick Kong had indicated the importance of succession in senior management to ensure a smooth transition in the first year, but this did not go according to plan.

A wave of resignations followed the exit of the senior management. Lam’s departure was also said to have resulted in Lotus losing its status as international representative (IR) of Celebrity Cruises.

Last month, the cruise line announced the appointment of Jebsen Holidays as its IR for bookings departing from August 1, 2019. The Celebrity Cruises-dedicated team at Jebsen is led by Lam, who has been named general manager.

Still, CTM Asia, CEO, Larry Lo said the staff turnover was lower than expected given the change in business direction and management. “A lot of measures were implemented to strengthen staff communications and stabilise sentiment.” Examples include improving staff benefits and organising on-site and off-site teambuilding exercises.

Last March, CTM Asia managed to put all brands under one roof by relocating its office from Kwun Tong to Tsuen Wan. Taking up three zones, each sized at 1,858m2, both Lotus and CTM are sharing the whole floor of 18/F while Westminster Travel occupies half the floor space on 19/F.

In order to minimise confusion, all 300 corporate travel team members from TMC brands such as TLX, Westminster and Lotus Tours are now centralised within a team under CTM.

Meanwhile, Westminster and Lotus MICE divisions have been consolidated under a new team and rebranded as ETM (Events Travel Management). The original TLX MICE will now operate under the CTM brand and primarily focus on a handful of long-term repeat and niche customers.

Bogged down by the rise of OTAs, diminishing profit margins, escalating rent and labour costs, the majority of traditional travel agency brands have in recent years sold their stake to conglomerates. Hong Thai and Sunflower Travel Service were acquired by HNA Group, while Wing On Travel is now part of Ctrip.

So far, only a handful of major family businesses in Hong Kong’s travel agency sector still operate on their own. They are Jetour, Miramar, Charming and Goldjoy Holidays.

Old Customs House in Bangkok to transform into luxury hotel

0
A rendering of how the property look like after its transformation

Thailand’s U City will invest three billion baht (US$93.7 million) to transform the Old Customs House on Bangkok’s riverfront into a luxury hotel.

U City and joint venture partners Amanresorts Services Limited and Silverlink Resorts inked the development deal with the Treasury Department of Thailand’s Ministry of Finance on May 24, 2019.

A rendering of how the property look like after its transformation

Besides the concession deal worth three billion baht, the developers will pay 1.6 billion baht in rental fees separately to the Treasury Department.

The deal grants U City rental of the 130-year-old state-owned property for a 30-year period.

Scheduled to open in 2025, the project will comprise up to 100 guestrooms, restaurants as well as conference and meeting rooms.

Piyaporn Phanachet, CEO of U City, said developers will renovate the old building and build an extension in the area.

The development – from excavation to restoration and construction – is expected to take approximately six years before the hotel opens to guests.

Meanwhile, U City is considering awarding a management deal to an international branded chain.

Hotel experts said U City is aimed at capitalising on tourism growth in Bangkok especially in the upper segment in around Chao Phrya River.

“The opening of a super luxe shopping mall like IconSiam and the trend of nostalgic travel are shaping hotel and tourism trends along the river,” he remarked.

U City, owned by Kiri Kanchanapas who controls the BTS sky train system, is expected to tackle established world class brands on the riverbank including Mandarin Oriental Bangkok, Shangri-la, the Peninsula, Sheraton, and Hilton, the expert cited.

Currently, U City owns five hotels in Thailand such as Eastin Grand Sathorn Hotel, U Sathorn Bangkok and U Chiang Mai Hotel, plus 49 hotels managed under Vienna House Europe.

By 2025, U City plans to have more than 26,300 hotel rooms under multiple brands; Vienna House, U, Eastin, and Travelodge.

Update [June 4, 2019; 17.34]: The original article used ‘Aman Resorts Services Limited’ instead of ‘Amanresorts Services Limited’, the company name of the Thailand-based joint venture partner of U City

China relaxes travel advisory on bomb-hit Sri Lanka

0
A female Chinese tourist in Rambukkana, Sri Lanka

China has relaxed its travel advisory on Sri Lanka, the first origin country to do so after the Easter Sunday bombings that left more than 250 people including 40 tourists dead and shattered the country’s hopes of reaching a record 2.5 million arrivals this year.

This came a day after Sri Lanka prime minister Ranil Wickremesinghe on Thursday appealed to the international community to lift travel advisories. The prime minister gave assurance that the security situation has improved after a crackdown on IS-led Islamist groups and their networks, blamed for the April 21 bombings at three churches and three luxury hotels.

A female Chinese tourist in Rambukkana, Sri Lanka

“We are happy that the travel ban on visiting Sri Lanka has been relaxed by China from ‘Do not travel’ to ‘Be Cautious’,” said Sri Lanka Tourism Promotion Bureau chairman Kishu Gomes on Saturday.

China is Sri Lanka’s second largest source market after India.

India, along with the UK, the US, Germany and France among others, had issued travel advisories urging their nationals to avoid non-essential travel to Sri Lanka.

International arrivals into the destination dropped by 60-70 per cent since last month’s attacks. Tourist arrivals were at 166,975 last month, a 7.5 per cent dip from 180,429 in April 2018.

Krishan Balendra, chairman of John Keells Holdings, owner of the Cinnamon hotels chain in Sri Lanka and the Maldives, said that the country’s security rating has gone to a 4 (unsafe) from a 1 (safe), according to a US travel rating system.

“We need to go to a 2 (terrorist attacks likely). Most of Western Europe is rated at 2,” he told TTG Asia.

He added that the company will initiate its own marketing and outreach efforts with the expected easing of travel advisories over the next few months.

Devendre Senaratne, former head of a local travel industry body, said that though the country is safe as declared by the three armed forces “we need this to be seen by the European ambassadors” in order to soften the advisories.

Meanwhile, president Maithripala Sirisena assured diplomats at a meeting on Monday that the security situation in Sri Lanka had returned to normal and urged the lifting of travel advisories.

According to the president’s media division, ambassadors of the UK, the US, Canada, Japan, Germany, Australia and the EU participated at the meeting where the president also said the state of emergency was extended for a further month last week but would be soon lifted.

At Friday’s meeting chaired by prime minister Wickremesinghe with 43 heads of missions in Colombo and two representatives of UN agencies, the diplomats had expressed that they needed more time to lift the travel bans, saying they were still closely watching the situation.

Industry officials said foreign missions were still not convinced of security in the country in the absence of a unified voice declaring that the country is safe. The prime minister and president, who come from two different political parties, have been seen to offer differing voices on the country’s security level.

The industry is also disappointed that a US$5.6 million destination marketing campaign, awaiting launch once travel advisories are lifted, is yet to garner cabinet approval, two weeks of since its submission to cabinet ministers.