TTG Asia
Asia/Singapore Tuesday, 27th January 2026
Page 1158

Pan Pacific to open Parkroyal serviced residence in Hanoi

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Singapore-headquartered Pan Pacific Hotels Group (PPHG) is bringing its first serviced suite product into Vietnam, with the opening of Parkroyal Serviced Suites Hanoi in 2020.

This marks the debut of the group’s Parkroyal brand in Hanoi, where it already operates the Pan Pacific Hanoi. With this latest addition, the number of PPHG’s properties in Vietnam will total three, including the Parkroyal Saigon in Ho Chi Minh City.

A rendering of the Parkroyal Serviced Suites Hanoi which will open in 2020

Located at the scenic West Lake, the 126-unit Parkroyal Serviced Suites Hanoi is less than a 15-minute drive from key business, commercial and tourist areas of Hanoi, including the Ba Binh and Hoan Kiem districts.

The new Hanoi property will feature a rooftop restaurant and bar, multi-function spaces, a fitness centre and wellness facilities, including a swimming pool. Each unit will also be equipped with modern amenities, including a kitchenette, washer and dryer.

Parkroyal serviced suites are currently operated in Singapore, Kuala Lumpur and Yangon, with Bangkok and Jakarta soon to come in the pipeline, said Neo Soon Hup, executive vice-president, operations, PPHG.

Scheduled for opening later this year, the 205-unit Pan Pacific Serviced Suites Puteri Harbour will cater to the needs of short- and extended-stay professionals and expatriates working in the Iskandar region of Johor, Malaysia. The property is a 10-minute drive from Singapore via Tuas Second Link.

Pan Pacific Serviced Suites Jakarta, comprising 179 units, will open in 2020 in Indonesia 1, the tallest twin tower in the country located along Jalan Thamrin in the city’s CBD.

Come 2021, the 210-unit Pan Pacific Serviced Suites Kuala Lumpur will open along Jalan Sultan Ismail in the heart of the city. In the same year, Parkroyal Jakarta and Parkroyal Serviced Suites Jakarta will open as part of a new mixed-use development in Jakarta’s Thamrin Nine.

Vietjet and Grab sign MoU to boost transport solutions

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Vietnamese budget carrier Vietjet has signed an MoU with Grab and local start-up Swift247 to provide super express delivery services in Vietnam as well as road and air travel solutions to consumers across South-east Asia.

This strategic partnership marks the first collaboration between Vietjet and Grab. The companies said in a joint statement that the partnership allows both parties “to develop low-cost solutions for road and air mobility”.

From left: Vietjet’s Nguyen Thi Phuong Thao, Grab Vietnam’s Jerry Lim and Swift247’s Tommy Nguyen at the signing ceremony

Grab and Vietjet said they will focus on research and development to integrate both companies’ digital platforms, and aim to expand this system to other South-east Asian markets.

Grab and Vietjet will work with Swift247 to connect air flights with road transportation in super express delivery service. In the first phase, Swift247 customers will be able to deliver goods via GrabExpress and Vietjet aircrafts within five hours between Hanoi and Ho Chi Minh City. Customers can track their delivery on the website and Swift247 app. In future, the parties aim to integrate Swift247 services into the Grab open platform to make their services accessible to consumers of all parties.

Speaking at the signing ceremony, Vietjet president & CEO, Nguyen Thi Phuong Thao, said that the partnership “will bring in new changes in local delivery market” and “meet increasing demand for good delivery services”.

Jerry Lim, country head of Grab Vietnam, said: “We believe the strategic partnership with Vietjet and Swift247 is the first step for Grab to thrive for deeper cooperation with Sovico Holdings, one of the leading conglomerates of Vietnam, to bring more value-added services to people across the country. Especially, the strategic partnership with Swift247 and Vietjet proves our strong commitment in investing more towards the digitalisation of transport infrastructure, helping local enterprises to expand regionally and developing home-grown startups.”

Currently, GrabExpress’ services in Vietnam only include on-demand delivery service, same-day delivery and cash on delivery.

TAT Mumbai hosts ASEAN-Indian film fest to reel in tourists

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The Tourism Authority of Thailand (TAT), Mumbai, in cooperation with the tourism boards of the ASEAN countries and India, recently held a three-day film festival at the National Museum of Indian Cinema (Film Division).

Held from August 9 to 11, the ASEAN-Indian Film Festival was one of the events being held to commemorate 2019 as the ASEAN-India Year of Tourism Cooperation. Alongside showcasing the common ties among the countries, the festival’s objective was also to highlight the potential film tourism in these countries.

In attendance were (from left to right) Tourism Malaysia’s Mohd Hafiz Hashim; Singapore Tourism Board’s GB Srithar; TAT Mumbai’s Cholada Siddhivarn; Consulate General of Malaysia’s Zainal Azlan Mohd Nadzir; Royal Thai Consulate General Mumbai’s Thanawat Sirikul; Ministry of Tourism, India’s Rajendra Kumar Bhati; Consulate-General of the Republic of Singapore’s Gavin Chay; and Indonesia Tourism’s Shelly Chandok

The festival kick-started with an inaugural address by key dignitaries and representatives from each country, followed by cultural performances and the screening of Thai movie Ramavtar.

Cholada Siddhivarn, director, TAT Mumbai, shared insights on the growing prospects of film tourism and urged guests to explore Thailand and ASEAN countries for filming opportunities.

The festival also showcased select films from ASEAN countries.

WorldHotels names new president for North America, managing director for APAC

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WorldHotels announced the expansion of its leadership team with the appointment of Gregory Habeeb as president, North America.

For the past six years, Habeeb served as global vice president, hotel & hospitality, for British luxury fragrance brand Molton Brown.

From left: Gergory Habeeb, Melissa Gan

Prior to that, Habeeb held a number of positions in luxury hospitality organisations, before being appointed as the vice president of hotel development for WorldHotels.

Meanwhile, Melissa Gan has been promoted to managing director, Asia-Pacific, rounding out a team that continues to be supported by Asia-Pacific president Roland Jegge.

Gan joined WorldHotels in November 2005 and has been influential in growing the brand across the region.

Carlton City Hotel Singapore names Douglas Glen GM

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Douglas Glen has joined Carlton City Hotel Singapore as general manager.

With over 30 years of extensive leadership and global luxury hospitality experience, Glen will be responsible for driving all key operations and strategic initiatives for the 386-room upscale business hotel’s continued growth in revenue and brand reputation.

Glen has successfully managed high-profile, five-star international chain hotels in the UK and South-east Asia. For over two decades, the Scotland-born hotelier held various management positions with The Landmark Lancaster Hotel Group.

During his stint as the general manager of The Landmark Bangkok from 2013 to 2018, he played a pivotal role in the overall growth and profit of the five-star hotel, effectively developing a cross-functional culture for continuous improvement.

Prior to joining Carlton City Hotel Singapore in April 2019, Glen was most recently pre-opening general manager for the Steigenberger Hotel Riverside in Bangkok.

Flights resume at HK airport after its abrupt closure caused travel chaos

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Operations have restarted at Hong Kong International Airport (HKIA) early Tuesday morning, a day after a massive pro-democracy protest forced its abrupt closure yesterday and stranded thousands of passengers at one of the world’s busiest transportation hubs.

Check-ins had resumed early today at the departures hall and information boards showed several flights were boarding soon or about to depart, according to a AFP report. Only a number of demonstrators remained in the airport, though protestors have said they plan to resume their demonstrations at the airport later today, the report added.

A mass protest led to the forced shutdown of HKIA on Monday evening

According to a South China Morning Post (SCMP) report, the Hong Kong Airport Authority announced the cancellation of all flights after 18:00 local time yesterday due to the mass protest. About 180 outbound flights and 45 inbound flights were cancelled, said the SCMP report, but a lack of information from airlines resulted in many passengers continuing to arrive at the airport unaware of the cancellations.

The sudden closure of HKIA also left Asian airlines grappling with the fallout, with Singapore Airlines and its subsidiary Scoot, as well as the Philippines’ Cebu Pacific and Malaysia Airlines among carriers forced to re-route or turn their flights back to their country of origin, SCMP reported.

HK Express had yesterday issued a travel advisory on the disruption of airport operations at HKIA due to the public protest, resulting in the cancellation of some HK Express flights between August 12 and 13.

The airport closure was the latest in Hong Kong’s ongoing anti-government protests, which show no signs of abating more than two months after they were sparked by a controversial extradition bill but has since morphed into wider resistance against encroaching control from Beijing.

Although Hong Kong tourism authorities insist it is safe to travel to the city and many attractions remain open, many governments have increased their safety alerts for Hong Kong in recent weeks.

A travel advisory issued by Singapore’s Ministry of Foreign Affairs advised Singaporeans “to avoid any reported locations of upcoming protest rallies and other large public gatherings”.

The US State Department has issued a level two travel advisory for Hong Kong, warning travellers to “exercise increased caution in Hong Kong due to civil unrest.”

Destination Asia Hong Kong has issued a newsletter to clients that it is monitoring the situation closely and is in close contact with all agents with guests on the ground or scheduled to arrive in coming days.

AirAsia collects higher airport tax “under protest”

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AirAsia has since last Thursday started collecting the increased passenger service charge (PSC) of RM73 (US$17) levied by Malaysia Airports Holdings Berhad (MAHB), following a recent court ruling.

In a statement, the airline said that it will be doing so “under protest”, after losing a lawsuit against MAHB.

AirAsia has begun collecting the increased passenger service charge (PSC) of RM73 (US$17)

In July, the Kuala Lumpur High Court had dismissed AirAsia and AirAsia X’s striking out application in relation to the payment for outstanding PSC to Malaysia Airports (Sepang) (MASSB), a subsidiary of MAHB. The airline subsequently appealed against the order to pay RM41.5 million (US$9.9 million) of arrears to MAHB.

PSC, or airport tax, is charged by MAHB on all departing passengers for the use of airport facilities, and is collected by airlines such as AirAsia on behalf of the airport operator.

MAHB had imposed a higher PSC of RM73 on passengers using klia2 to destinations beyond South-east Asia, stating that it was implementing the same charges as at the full-service terminal KLIA, effective July 2018.

The new PSC was higher than the previous rate of RM50, and AirAsia had refused to collect the additional RM23 from its guests, saying that it was ensuring air travel remains affordable for all, and also that the inferior service and facilities at klia2 could not match up to those at the KLIA.

In February, AirAsia had sued MASSB for almost RM480 million (US$117 million) for supposed losses incurred from operating at klia2.

Following this latest development, AirAsia will now collect the additional RM23 in PSC, and the differential amount will be clearly indicated in the itemised fare as “PSC (Under Protest)”.

AirAsia Malaysia CEO, Riad Asmat, said: “We will collect the full RM73 PSC but we do so under strong protest. Itemising the additional PSC will allow our 5.5 million guests departing from klia2 for non-ASEAN destinations annually to see how much they’re paying for inferior facilities. I believe many will agree with us that they’re not getting their money’s worth, especially when compared to the far superior facilities at KLIA.”

AirAsia X Malaysia CEO, Benyamin Ismail, added: “We really don’t want to be (collecting the PSC), and we sympathise with our guests. PSC for passengers flying beyond ASEAN has more than doubled in less than two years, from RM32 to RM73.”

He added: “This is an arbitrary hike and we will continue to oppose it until all our legal options are exhausted. However, we are forced to collect the additional RM23 as we cannot afford to continue subsidising our guests in the event our appeal falls through. We hope our guests will understand.”

This new ruling culminates the months-long contentious dispute between AirAsia and MAHB over the PSC.

Asia’s flight bookings make up 64% of global total for Hajj 2019: Travelport

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Advanced flight bookings to airports around the holy city of Mecca ahead of this year’s Hajj have rose from Asia, Europe and Oceania, according to a Travelport report, even as bookings from North America are flat on last year and travel from South America and Africa is slightly down on 2018 numbers.

As part of its study, Travelport analysed bookings made through all GDSs to King Abdulaziz International Airport, Ta’if Regional Airport and Prince Mohammed Bin Abdulaziz International Airport, as of July 21, 2019, arriving from July 9, 2019 to August 8, 2019. The company then ran comparable data for last year’s Hajj, so trends could be identified.

According to Travelport data, Asia recorded the greatest growth in flight bookings made through GDS to airports around Mecca this year in terms of volume, with bookings up by 11,284 (+5 per cent).

Overall, bookings made in Asia represented 64 per cent of total bookings globally.

On a country level, the greatest growth came from Bangladesh, with bookings up by 13,906 (+171 per cent). The South Asian country is one of five countries (Bangladesh, Indonesia, Pakistan, Malaysia and Tunisia) benefiting from the Mecca Route initiative, a new service offering immigration pre-clearance for pilgrims at their points of embarkation.

The UAE recorded the second highest rise, up 3,981 (+17 per cent); followed by Qatar, up 3,278 (+217 per cent), a country where pilgrims can now register for their Hajj using dedicated “electronic gates”.

The greatest number of flight bookings made through GDS in Asia were made in India (44,611).

Damian Hickey, global vice president and global head of air travel partners at Travelport, said: “There are many things that influence the decision to travel, especially when it comes to something as personal as performing the Hajj. For some, economic conditions and increased allocations from the government in Saudi Arabia could make this year the ideal time for this once-in-a-lifetime opportunity. Others may be looking at their situation and thinking that it might be better to wait. This diversity of push and pull factors was certainly evident in the travel trends that we’ve seen around the globe.”

Hickey added: “In recent years, we have seen an increase in efforts to introduce policies and technologies that make the Hajj, which has often been compared to hosting an Olympics Games each year, a more convenient experience for the global Islamic community. Our analysis suggests that these initiatives may well be having a tangible impact, which is encouraging from a technological standpoint.”

Every year, more than one million people from all over the world fly into western Saudi Arabia to perform Hajj, making it one of the largest annual spikes in global air traffic. To manage numbers from overseas, Saudi Arabia sets quotas for countries based on their Muslim population. Local governments and licensed private travel companies then begin allocating places for citizens.

Healing Holidays sets up office in Singapore

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UK operator Healing Holidays (HH) has planted its first overseas office in Singapore, as it seeks to fill the gap in Asia’s lack of specialist wellness travel companies.

The new Singapore branch offers wellness solutions to consumers from across Asia, Australia and the west coast of the US, making wellness holidays more accessible to these local markets. The branch will also work at sourcing and securing new wellness properties in this region, ensuring that they meet the standards required to join HH’s portfolio.

Healing Holidays opens its first overseas office in Singapore

The Singapore office will be headed by Claire Bostock, previously chief business officer at the Absolute Sanctuary resort in Thailand, who will work closely with the head office in the UK.

“Wellness is rooted deeply in Asian tradition and lifestyle, and in the last few years, there has been an increasing interest from the region in Wellness travel,” said Bostock, adding that the company “is very well placed to cater to this growing demand”.

Autograph Collection’s first Cambodia hotel to debut in 2022

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Cambodia will welcome its first property under the Autograph Collection Hotels, Marriott International’s portfolio of more than 170 independent hotels around the world, when The KHŌM Hotel opens in Phnom Penh come early 2022.

Centrally located in Phnom Penh on Oknha Suor Srun Street off Preah Suramarit Boulevard, the 130-key property will bring in a selection of culinary options, including a themed specialty restaurant, a casual café and an all-day dining restaurant featuring a semi-open kitchen and flexible buffet set-up. There will also be a Sky Lounge and Bar overlooking the Royal Palace, Independence Monument and Mekong River in the east.

Autograph Collection will be making its Cambodia debut with The KHŌM Hotel in Phnom Penh

The hotel will also boast an outdoor pool with a sun deck and bar, as well as a fully-equipped fitness centre. A full menu of spa treatments will also be available at The Spa’s curated private treatment rooms, while meeting facilities will include intimate, flexible-layout function spaces.

Marriott will be partnering with Wywaza Investment to introduce The KHŌM Hotel into Cambodia.