TTG Asia
Asia/Singapore Sunday, 28th December 2025
Page 1078

Philippines inks deal with South Korea to bolster tourism ties

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The Philippines has signed an agreement with South Korea to strengthen tourism ties between the two countries.

The agreement was signed by the Philippine Department of Tourism (DOT) secretary Bernadette Romulo-Puyat and South Korean minister of culture, sports and tourism Park Yang Woo at a ceremony earlier this week at the Westin Chosun Hotel in Busan.

The Philippine Department of Tourism secretary Bernadette Romulo-Puyat and South Korean minister of culture, sports and tourism Park Yang Woo sign deal to boost tourism ties between both countries at a recent ceremony

“With this renewed pledge on tourism cooperation between the Philippines and (South) Korea, we are hopeful we can sustain and intensify the already-strong ties with (South) Korea that we enjoy,” said Puyat.

The programme, valid from 2019 to 2024 or five years from the date of signing, aims to introduce joint programmes and activities that will bolster two-way tourism promotion and align tourism efforts between the Philippines and South Korea, facilitate deeper and meaningful interactions between Filipinos and South Koreans, and strengthen overall cooperation of the two countries on matters concerning tourist safety, security and quality assurance.

South Korea has been the top source market of the Philippines for nine consecutive years, according to Romulo-Puyat. In 2018, the Philippine DOT recorded 1.6 million arrivals from South Korea, or a 22.8 per cent share of the total 7.1 million arrivals that year.

“To sustain the momentum, the DOT will embark on a more aggressive marketing campaign to continue capturing a bigger chunk of the (South) Korean market. The DOT office in South Korea will be undertaking activities that will support the marketing efforts and collaborate with the travel trade on developing new thematic tour products for specific market segments,” Puyat said.

She added: “Also in the pipeline are product training programmes for sub-agents in Busan and Daegu. On top of this, we will encourage more airlines to fly direct to international gateways other than Manila from key cities in (South) Korea.”

According to the January and September 2019 report of the DOT, South Korea remains the biggest source of visitors for the Philippines, reaching 1.4 million arrivals – a 21 per cent growth from the same period last year. South Korean tourists make up 23.6 per cent of the current total arrivals.

Puyat attributed the growth to the improved air connectivity between the two markets, noting the creation of 14 additional flights to the Philippines from South Korea. These flights include new routes such as Daegu-Kalibu-Daegu, Incheon-Bohol-Incheon, and Muan-Clark-Muan.

She added that aside from sun and beach tourism, South Koreans come to the Philippines mostly for education tourism portfolio or English as a second language.

Dusit deepens foray into the Philippines with new Princess Boracay hotel in pipeline

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Thailand’s Dusit International has signed a hotel management agreement with International Builders Corporation, a construction company in the Philippines, to operate a new beachfront hotel on the west coast of Boracay.

Slated to open in early 2021 in the Station 1 area of the island’s White Beach, the 120-key Dusit Princess Boracay will feature a swimming pool, a gym, an all-day dining restaurant, a local speciality restaurant, and function rooms for social and business events.

Dusit Princess Boracay is slated to open in early 2021 on the west coast of Boracay; Willy’s Rock in Boracay Island pictured

Dusit Princess Boracay is located a 15-minute drive from Cagban Jetty Port, which links by ferry to Caticlan Airport.

Dusit International currently operates five properties in the Philippines, including Dusit Thani Manila; dusitD2 Davao; Dusit Thani Residence Davao; The Beach Club at Lubi Plantation Island, Managed by Dusit; and Dusit Thani Mactan Cebu.

Dusit also has 11 properties across four brands – Dusit Thani, dusitD2, Dusit Princess, and ASAI Hotels – in the pipeline in the Philippines.

The majority of these properties are set to open within the next three years, positioning Dusit as “one of the largest international hotel operators in the Philippines”, said the company.

The company also recently opened the Dusit Hospitality Management College, which offers short courses and degree programmes designed to create talented hospitality professionals for the industry at large.

Amadeus offers artificial intelligence APIs to travel industry

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Amadeus is launching a new set of artificial intelligence (AI) Application Programming Interfaces (APIs) as part of the Amadeus for Developers programme, which the global travel technology firm claims will help in “empowering startups and independent developers to gain an edge”.

These APIs will allow developers to build solutions that can predict travel intent, traveller behaviour, and flight delays, among others – without needing any prior background in AI or data.

Amadeus offers artificial intelligence Application Programming Interfaces to travel industry

Amadeus claimed that it is the first time in the travel industry that AI capabilities are made available to startups and independent developers via open APIs. The firm is providing ready-to-implement predictive models based on insights and functionalities fed by its sources of travel data.

These APIs enable travel innovators to create AI-based apps with brand new features and disruptive business models that can transform the travel experience, said the company. The insights are offered under Amadeus’ Self-Service API catalog for partners, and any developer can start testing the APIs in less than three minutes.

Fran Romero, head of open innovation programs at Amadeus, said: “AI-based technology is going to transform the way we receive offers, how we customise trips, our airport experience, and much more. Yet while travel brands are seeing vast operational improvements, more personalised experiences and increased customer engagement with AI, for startups and smaller innovators in the travel space, it’s harder to access historical data to train their models. With Amadeus Artificial Intelligence APIs, we’re changing that. We’re democratising AI in travel.”

AI systems are set to provide a US$14 trillion boost to the global economy by 2035, according to predictions by consulting giant Accenture. In the travel industry, this technology has the potential to produce US$400 billion of value, more than double the value achievable through traditional analytical methods, said Amadeus.

In today’s fourth industrial revolution economy, AI is becoming indispensable for travel players to better understand and inspire travellers, create tailored experiences and compete for more savvy, demanding customers as they move between devices and channels, it added.

The Kayana Beach Lombok, Indonesia

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Location
Situated a few kilometres north of Lombok’s famous tourist belt of Senggigi, The Kayana Beach Lombok is nestled in a secluded bay on Kecinan Beach, with some of the island’s popular diving and snorkelling spots just off its beachfront. From the resort, it is merely a 15-minute boat ride to the three Gilis – Trawangan, Meno and Air.

On clear days, guests will be treated to unparalleled views of the sun setting against the backdrop of Bali’s Mount Agung.

Rooms
The villas are divided into four types: deluxe, duplex, hillside and beachfront. Though varying in amenities and set-ups, all 32 villas comprise one bedroom.

The beachfront villa where I stayed is arguably the cream of the crop, as it offered uninterrupted views of the beach. I could soak in the sight of local fishermens’ early morning bustle not only from my private veranda or the pool-side gazebo, but also while ensconced in my four-poster, king-sized bed, thanks to the floor-to-ceiling doors and windows.

The 205m² villa, which houses a private swimming pool, a garden and balcony, is ultra-spacious yet inviting. A modern interpretation of traditional Sasak architectural design, the room is decked out with traditional Lombok and Indonesian décor and furniture that lend a touch of rusticness to the otherwise contemporary interior design.

The equally spacious bathroom is fitted with a free-standing bathtub, a semi outdoor rain shower, a vanity area and a hand-carved wooden door which opens to the swimming pool.

F&B
The Blues Restaurant & Bar, the villa’s only F&B outlet, is perched atop a hill overlooking the beach. It offers a choice of traditional Lombok dishes, Indonesian cuisine, and international favourites. I had the beef rendang which was full of flavours, the savoury nasi bakar (grilled rice wrapped in banana leaves) and crispy duck with chilli sauce – all of which had me abandon my diet.

Breakfast at the dining outlet is served to order. I was first offered a choice of fruits or juices, followed by a plate of assorted homemade bread and Indonesian or American mains, paired with tea or coffee.

Facilities
The Blues Restaurant & Bar, with its indoor and alfresco dining areas, is one of North Lombok’s best spots for sunset watching, as it offers sweeping vistas of the Bali Sea, the three Gilis and the majestic Mount Agung. The restaurant also features an outdoor private terrace that can be transformed into a unique corporate function venue.

Located on the same level is a fitness centre and the Saxum Spa, with five treatment rooms. Plus, there’s also a common swimming pool near the lobby.

Buggies are available at the lobby to transport guests from their villa to the hilltop restaurant and spa.

Service
Service at the hotel was generally fast and efficient. My requests for laundry pick-up, buggy service and extra water bottles were attended to swiftly.

A thoughtful gesture by the hotel staff were the coconut-related turndown gifts, which included a bottle of coconut-based massage oil blended with traditional herbs like ginger, cloves and lemongrass. After applying it on my shoulders, neck, legs and feet, the soothing scent lured me into a deep sleep.

A few hours before my departure, the frontline staff rang me to ensure I was well-informed about the arrangements. He also had my boarding pass ready when I checked out.

The only glitch during my stay was the weak stream that resembled a drizzle, instead of a powerful jet, when I turned on the tap for a rejuvenating shower. But that issue was promptly fixed by the hotel’s staff after I reported the problem.

Verdict
A peaceful oasis that makes for an idyllic getaway for couples or singles who value their privacy. The resort’s close proximity to the buzzing tourist belt and party island also makes it an ideal choice for island-hopping junkies.

Rates From Rp3.5 million (US$247) per night

Contact
Tel: (62) 370 61 9900
Email: lombok@thekayana.com

Eddy Ram takes on MD role at Sangha Retreat by Octave Institute

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Sangha Retreat by Octave Institute has promoted Eddy Ram to managing director of hospitality and The Village operations.

His promotion from general manager of Sangha Retreat to managing director involves overseeing At One Suites; At One Villas; Thought For Food Restaurant; and The Village, a live-work-learn community with spaces for communal learning, executive retreats, conferences, summits and festivals including Thought For Food Market, The Sanctuary meditative space, Fellow Traveller group learning space, and Sangha Residence apartment suites.

Prior to joining Sangha Retreat, Ram was vice president hotel operations at Imperial Pacific International. In total, he brings more than 28 years of international experience in the hospitality, aviation, wellness, and entertainment industries to the table.

Other positions he has held include chief operating officer at GWH-Mayar Group; assistant vice president and F&B manager at Resorts World Genting; director of F&B at Island Hideaway Spa Resort and Marina; commercial director at First Cambodia Airlines; and director of sales and marketing cum director of F&B at Sunway Hotel Phnom Penh.

Raffles Hotel Singapore celebrates relaunch with red carpet soiree

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ALL PHOTOS: Caleb Richard Lai

Last night, the movers and shakers of Singapore’s travel industry thronged the red carpet relaunch gala of Raffles Hotel Singapore.

VIP guests, travel industry leaders and local celebrities gathered at the hotel’s new Raffles Jubilee Ballroom to celebrate its relaunch at a red carpet soiree.

Accor’s chairman & CEO Michael Issenberg, and chairman & deputy global CEO Chris Cahill, alongside Raffles hotel owners from around the world, were in attendance at the event.

Also at the gala event were Oxley Group’s Eric Low See Ching; Lian Huat Group’s Patrick Kho; French ambassador to Singapore Marc Abensour; British high commissioner to Singapore Kara Owen; Australian high commissioner to Singapore Bruce Gosper; Singapore Tourist Board’s Lynnette Pang; and TTG Asia Media’s Darren Ng.

AAPA appoints new head, urges tighter aviation standards

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The Association of Asia Pacific Airlines (AAPA) has appointed Singapore Airlines Group’s (SIA) Subhas Menon as its incoming director general with effect from March 1, 2020. He will take over from current director general Andrew Herdman, who has led the association since 2004.

Most recently the regional vice president Europe for SIA, Menon has more than 35 years of experience with the group and will represent AAPA and its members on aviation policy issues, and work closely with other aviation industry stakeholders.

Aviation players call for stricter cybersecurity controls at the Association of Asia Pacific Airlines’ (AAPA) recent meeting

AAPA held its 63rd AAPA Assembly of Presidents meeting in Kuala Lumpur on November 22, in lieu of its cancelled event in Hong Kong. The original agenda of conference talks and member discussions was condensed into a members’ meeting, shared Herdman.

In particular, members at the meeting passed a series of resolutions on issues involving the environment, cybersecurity, accessibility of infrastructure, airport slots, passenger facilitation and taxation.

This included a call on governments and aviation operators to work together towards implementing the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) – set by the International Civil Aviation Organization (ICAO) – in a fair and equitable way.

“China, India, Russia and some other states have expressed concern that CORSIA will have an adverse impact on the development and growth of the aviation industry. Developed and developing nations have to be taken into account, and AAPA is aware of these issues. A number of compromises have been made in the formulation of CORSIA, with a mechanism in place to review it over time. While there are still some issues to be resolved, CORSIA is still proceeding and a number of countries have already adopted it,” assured Herdman.

Another area of concern highlighted during the meeting was the lack of global or even regional standards for cybersecurity, which has become a growing issue as biometric processes are increasingly being implemented around the globe.

Herdman stressed: “There are questions about whether aircraft is secure against unlawful (digital) interference, and the answer is yes, they are. The vulnerabilities are in air traffic management, which runs on open systems, and the interconnectedness with airlines and airports. These have to be looked at from a system point of view, not from an individual organisation’s point of view. We’ve held four workshops to try to look at how to strengthen the resilience of the aviation ecosystem.”

He added that operators should always assume that there will be a data breach, and work on how to recover.

AAPA also called for a “renewed effort” from governments and other aviation stakeholders to improve the standards of accessibility for air passengers with disabilities, including support for ICAO’s efforts to develop a work programme for practical and cost-effective solutions.

Infrastructure and slot management are areas of concern that AAPA implores industry stakeholders and governments to increase, improve and manage in an efficient and fair way, so as to stem congestion and flight delays.

Finally, in light of the “increasingly challenging” business environment, AAPA renewed its call on governments to refrain from increasing aviation levies, the burden of which often falls on international air travellers, said Herdman.

With new country leaders in place, Sri Lankan trade calls for stricter regulation on tourism development

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Sri Lankan tourism industry leaders, in the wake of the election of a new executive president last week, are urging the new administration to develop a blueprint for the industry prioritising “quality tourism” over “numbers”.

On November 16, Gotabaya Rajapaksa, the brother of former president Mahinda Rajapaksa, secured a sweeping victory at the presidential election, and subsequently formed a new 15-member cabinet with brother Mahinda as the prime minister. Prasanna Ranatunga was appointed as the new minister of tourism, replacing John Amaratunga who served in that post for the past five years.

Sri Lanka’s tourism development needs tighter controls, say tourism players; Colombo city skyline with Lotus Tower in background pictured

Heads of state tourism agencies have also stepped down, including Sri Lanka Tourism Promotion Bureau’s chairman Kishu Gomes who resigned earlier this month, with the new administration yet to appoint successors.

The Hotels Association of Sri Lanka president Sanath Ukwatte stressed the need for focus on “quality over quantity” and measuring success based on revenue instead of the number of visitors.

Veteran industry leader Hiran Cooray, who is also chairman of Jetwing Symphony hotels, agreed with Ukwatte, saying that there is haphazard development of hotels without proper estimation of the market size.

In recent times, several international brands have entered or are entering the Sri Lanka leisure market with the likes of InterContinental Hotels, Sheraton, Shangri-La, Marriott, ITC India, Grand Hyatt, Riu, Anantara, Hyatt, Westin, Ritz Carlton and Radisson. As well, the Hilton is expanding its properties to seven, including its DoubleTree brand, from just two a year ago.

“We need a proper development plan in place. Hotels are coming up in Colombo like nobody’s business. Very soon, we’ll have an oversupply of rooms. We should be building hotels according to a plan. We need to estimate how many three-, four- and five-star hotels we need, based on targeted arrivals,” Cooray said, adding: “We shouldn’t focus on numbers but revenue earned per arrival.”

Sri Lanka is likely to end 2019 with two million or less arrivals, compared to a targeted 2.5 million arrivals for this year, with the drop largely due to the Easter Sunday terrorist attacks. Officials have said in the past that the country is targeting five million arrivals in the next five years.

Ukwatte said that the master plan should also tackle overtourism in cultural sites and wildlife parks. “We need to market Sri Lanka just like the Maldives – as a luxury destination with various segments attracting three-star, budget travellers and guest house clients. We need to aim for US$10 billion in revenue and decide how we can reach that figure,” he added. Tourism earnings in 2018 was US$4.4 billion, while arrivals amounted to 2.3 million.

Other industry leaders like Aitken Spence Travels managing director Nalin Jayasundera agree that the first priority of the new administration should be to kick-start the long-belated global marketing campaign that has been constrained by bureaucracy and complex state processes.

Sri Lanka was originally slated to commence its 12-market campaign from end November this year, in India, the UK, Germany, France, Italy, China, Japan, Russia, Australia, Benelux, Poland and Ukraine.

The authorities were also planning to appoint PR agencies in 13 markets to assist with market intelligence, market analysis and key stakeholder contacts. Since the ethnic conflict ended in 2009, Sri Lanka has been struggling to initiate a proper international marketing campaign.

Final call: join top suppliers at ATF 2020 in Brunei

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Major travel and tourism suppliers across all 10 South-east Asia destinations, plus India, have already confirmed their representation at the upcoming ASEAN Tourism Forum (ATF) 2020 TRAVEX, with choice booth spaces running out.

Held from January 14-16, 2020, at the BRIDEX International Conference Centre in Bandar Seri Begawan, Brunei, TRAVEX will offer buyers from around the world the opportunity to shop for some of the best and latest travel and tourism products from across South-east Asia.

ASEAN Tourism Forum (ATF) 2020 TRAVEX will take place from January 14-16, 2020, at the BRIDEX International Conference Centre in Bandar Seri Begawan, Brunei

Exhibitors already onboard include Borneo Eco Tours; Cassia Phuket; Como Hotels & Resorts – Thailand & Bhutan; Damai Beach Resort; Grand Margherita Hotel & Riverside Majestic Hotel; Darussalam Holdings; Focus Asia; Freme Travel Services; Hotel Casuarina @ Meru; Hpl Hotels & Resorts; India Tourism; Ioi Resort City; Jerudong Park Country Club; Juniper; Lit Bangkok Hotel & Residence; Malaysia Tourism Promotion Board; Memories Group; Ministry Of Information, Culture And Tourism; Ministry Of Tourism And Creative Economy Indonesia; Ministry Of Tourism Of Cambodia; Mulia Hotel; Myanmar Tourism Marketing Association; Nusa Legend Siam; PATA; Penang Global Tourism; Royal Brunei Airlines; Royal Cliff Hotels Group; Sabah Tourism Board; Santika Indonesia Hotels & Resorts; Sindhorn Midtown Hotel; Subic Bay Metropolitan Authority; Sunway Theme Parks; Tabin Wildlife Holidays; The Empire Hotel; The Royal Pita Maha; Tourism Authority Of Thailand; Tourism Development Department; Ministry Of Primary Resources And Tourism; Tourism Promotions Board Philippines; Viet Unique Tourist And Trading Company; Vietnam National Administration Of Tourism; World Express Tours; and more.

Buyers from across the world have also confirmed their attendance, with a majority hailing from the Asia-Pacific. Buyer hosting programme, covering flights and accommodation, is still open and in its final phase, as the first stage of pre-event appointment scheduling that offers mutual and pre-matched appointments based on seller and buyer set preferences, is set to open on December 9.

The second Online Diary stage will take place from the third week of December to the first week of January 2020, allowing delegates to make meeting requests with each other.

ATF 2020 will also see the addition of a new business speed-dating component on the first day of TRAVEX, where all attending buyers and sellers will have the chance to meet and swap as many as 200 contacts with each other.

Other event highlights include media briefings featuring latest insights and first-hand destination developments by all 10 NTOs, networking events such as hosted luncheons by Tourism Malaysia and Tourism Promotions Board Philippines; hosted dinner by Cambodia’s Ministry of Tourism; and the ATF 2020 opening ceremony and dinner hosted by Brunei Tourism taking place on the first day of TRAVEX to welcome delegates to Brunei.

Click here to register for ATF 2020 Brunei.

For more information and programme updates, visit www.atfbrunei2020.com.

Thomas Cook India finalises corporate restructuring

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Travel services firm Thomas Cook India (TCIL) has completed its corporate restructuring process, after receiving approval from the National Company Law Tribunal (NCLT) Mumbai and Bengaluru.

The composite scheme of arrangement and amalgamation among TC Forex Services and Travel Corporation (India) and TC Travel Services and SOTC Travel Management and TCIL and Quess Corp and their respective shareholders (the Scheme) has become effective on November 25, 2019.

Thomas Cook India completes corporate restructuring; Thomas Cook India in Bandra West, Mumbai pictured

The appointed date from which the scheme will take effect is April 1, 2019.

Madhavan Menon, chairman & managing director, TCIL, said: “Post approval of NCLT Mumbai and Bengaluru on October 10, 2019 and November 7, 2019, respectively, the board has announced the completion of the demerger of Human Resource Services Business of Thomas Cook (India) into Quess Corp on a going concern basis.

“With this restructuring now completed, we are confident that the new simplified group structure will further enable both Thomas Cook India & Quess to grow independently & consolidate their positions in their segments with far greater clarity of focus from an industry and growth and opportunity point of view – for investors, management and teams.”

The board also took on record the amalgamation of residual Travel Corporation (India), TC Travel Services and TC Forex Services with the Company with effect from November 25, 2019, said the company.

Each shareholder of TCIL will accordingly be issued 1889 shares of Quess Corp of Rs10 (US$0.14) for every 10,000 fully paid up equity shares of Re 1 each held as on the record date in TCIL, it added.