Booking.com bot handles 30 per cent enquiries in less than five minutes
Booking.com is expanding its pilot on a service and support chatbot, the Booking Assistant, which is now available to English-language bookings and can handle 30...
Duetto, GuestCentric team up to become, well, more guest centric
Revenue strategy platform Duetto and GuestCentric have partnered to enhance personalisation capabilities and boost conversion and direct bookings for the hotel and casino industries.
Combining...
Smart airports take flight
The era of robotics, biometric check-in and augmented reality has arrived in airports, promising to make the passenger travel experience more efficient and comfortable. Here’s a look at the latest technologies in Asia-Pacific airports, and new innovations ahead.
New Wi-Fi solution takes connectivity pain out of group touring
Singapore technological company Drop Positioning Systems has pioneered a connectivity service specially tailored to tour providers, with takers including JTB and local travel service...
Emirates incorporates VR into digital booking experience
Emirates has introduced 3D seat models on its website, becoming the first airline to incorporate web virtual reality (VR) technology into its digital platform.
The...
Technology shaping tomorrow’s travel
Take a look at the megatrends in travel technology and their potential to transform the industry.
Grab expands super app ambitions into hotel bookings, event tickets
No longer content to be just a ride-hailing and food delivery app, Singapore-based Grab has unveiled its ambitions to become a bigger, better super...
VR and other hidden tech driving hotel business
Jay Jhingran, general manager of The Continent Hotel Bangkok, shines a light on the technologies that lay hidden from the view of guests, but that can serve as strong enablers for hoteliers.
Amadeus trials new bot on Line for Thai travel agents
Amadeus is piloting an AI-powered bot that connects travel agents to users of popular chat app, Line.
Developed in partnership with India-based GoHero.ai, the bot –...
Distribution companies spell out initiatives for NDC
Amadeus has announced the creation of a dedicated NDC-X programme to drive the industrialisation of IATA's New Distribution Capability (NDC).
Amadeus says its NDC-X programme...
